I've been coming here for 3 years straight! LensCrafters accepts my Aetna vision insurance through BENEFEDS (the vision plan I qualify for as a military spouse). There's so many options to pick from and I work with Chris the sales associate every time. I've bought 3 pairs of Gucci glasses and 2 pairs of Michael Kors glasses. This year I decided to get sunglasses with my prescription. Highly recommend! read more

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I took my 13 and 4 year old for their annual visit and all I can say is 100/10! Everyone is so friendly they made sure my 4 year old was not overwhelmed with the process and they praised her for doing such a good job!! She picked out her pretty pink glasses. My teen was a little more complicated she does not wear gold jewelry. The sales clerk took her time to show my daughter about 7 or so pairs, all while telling her how nice each pair looked! I'm switching to them! I use Aetna PV through FEDVIP and I am completely satisfied! read more

LensCrafters - Baby at LensCrafters - Eyewear & Opticians Near Me - Jacksonville, Florida

Daniel V was so kind to help me, he repaired my sunglasses which were crooked. It took him 10 minutes and he did it for free! Awesome person awesome energy, will definitely come back if I need any more help eyeglass related. read more

Dr Hewell Eaves was 1.5 hours late for his first appointment today. No apologies to us at all. Our time is as valuable as his.

I wanted to but a set of glasses today so I stopped at the Town Center LensCrafters. When I arrived there was two salespersons available. One asked if I wanted glasses and gave us a box to put them then left me. Another woman came by after a while and I asked about a particular design. She said she didn't have anything like that and also walked away without helping me further. When I had my selection the first woman told me to sit in a chair at another desk so they would know I am waiting and my husband could drag another chair across the room if he wanted to. After a while, no one came over and I left. This isn't personalized care. No one took ownership of our experience. Other customers who arrived after me. got priority treatment. I won't be back. Pearle has much better customer Service and caring staff. read more

It's been a while since we purchased from an independent glasses store but I think I'll be switching next year. We visited for a few pairs of glasses and had a bad experience with our sales representative. I asked the cost of an add-on and twice she said she won't remove it because he's had it before. That wasn't my question and if we decide to remove it, that is our choice, not yours. She was also salesy and not personable. I understand they're a retail store but the pushy approach left me feeling over the experience. read more

Terrible eye clinic, very unprofessional, and poorly ran. The store manager Nikki was very rude and argumentative. Unfortunately, all of the negative reviews are true. I suspect most of the positive reviews are bots. I wish I would've read the reviews before wasting my money and time. Save yourself the hassle and go somewhere else. Support a small business. read more

Same day service w/ Christine was fantastic! My needs were assessed and my order was filled to the tee, and effortlessly! Great experience, highly recommend. read more

They are very helpful and go the extra mile to help you with anything you need. I would recommend this business

I am in LOVE with my new Gucci glasses! LensCrafters at Town Center got some of the best selections in frames! read more

LensCrafters - I am in LOVE with my new pair of glasses! Thanks LensCrafters for having some great selections of frames!! - Eyewear & Opticians Near Me - Jacksonville, Florida

I am a first time eye glass buyer. The staff were patient and attentive. I forget the name of the person who helped me, but he was a nice guy who is married to a teacher. He walked me through the process and gave me lots of pointers. I would go back. read more

I travel for business and was 4700 miles away from home. At 5:30pm I sat on my glasses and cracked the frames. I was in a panic. I called the Lens Crafters on Town Crossing Drive and am glad I chose them. I got to them at 6:30. The staff was very friendly and very helpful. They found a set of frames that my lenses fit in perfectly. They could have easily upsold me or presented me with higher priced frames. They understood my dilemma and set me up with a quick fix I requested. This just needed to get me through a few days before returning home. Thank you to Monique for all her help. read more

First let me say, Miyu was a great help to me and this is no reflection of the customers service she provided. I walked into LensCrafters with a mission, buy new prescription eye and sun glasses. The number one rule in customer service, acknowledge anyone who walks in. I received glances but no "hello, welcome to LensCrafter. Give us a moment and someone will be with you". There were 3 other customers in the store. One gentleman was being helped, another gentleman and woman were patiently waiting. I was in the store for 25 minutes before anyone actually acknowledged me. Why didn't I leave, I had already invested 25 minutes so I figured I'd stick it out. The small interaction I craved came after I perused the designer frames and I won't say profiling, but it had that feel to it. One associate was so blatantly dismissive that she walked next to me, put away glasses I was trying on and never said a word to me. At that point I was over the 40 minutes I had invested and was on my way out when Miyu asked if she could help me. If it wasn't for Miyu, LensCrafters would have lost my pricey purchase. I understand being short staffed, but that does not excuse having basic manners. read more

My Humana insurance told me to go to them so I called ask them if they took my insurance which they replied yes and I made an appointment. I went in for my eye exam he still didn't run my insurance until after my exam at which time he told me oh we don't take this. They charged me $128 for an exam that was supposed to be free because I was told they accept my insurance so be very careful about going there. I contacted my insurance to get a reimbursement and they said oh chances are you won't get one and I reminded them they sent me there. So now I'm out $128 please don't go there unless you know for sure they take your insurance and make sure before they even look at you that they take your insurance read more

So I went here for the first time Wed, 6/3 for new glasses after cataract surgery in January with my Humana Medicare insurance, which pays a certain amount towards glasses. They actually knew how to get my insurance filed in order to get reimbursed (which my doctor's office didn't know how to do). In the world of COVID-19 I was impressed that everyone there was following correct procedures, all the people coming in (which Lenscrafters has no control over) had masks on, even the kids, which made me relax. They were very busy and I had to wait some, but no problems there, it wasn't unreasonable considering the times. They were short-staffed, but that's the times we are living in, isn't it? The two ladies (I'll get their names later) were great, knew what they were doing, upbeat and helpful. Considering they were working without breaks and people were coming in at a steady stream I thought they were handling things pretty efficiently. They moved people in and out of the store pretty quickly considering. They did triage folks as they came in. If you were picking up glasses one of the guys from the lab came out and got the customer taken care of. I found glasses I liked and was surprised when I found out they would be ready the next day! That's a first! Post implanted lenses cataract surgery, it used to take at minimum 3 weeks to get my lenses. I will update this post after I get my glasses. So far I am very happy. update: Picked up my glasses today, 6/5. They were ready yesterday but it was late afternoon so I waited until today, they open at noon. Catherine and Nikki are the ones who helped me yesterday. Cat helped me out today. All were just awesome! My experience here has been terrific. My glasses are just as expected and a bonus I didn't understand is I will be getting my reimbursement from Medicare, they didn't subtract the amount yet from the glasses. So, I paid upfront... not what I understood they were doing, but okay, at least they filed for me and I will get the reimbursement check sent to me. Whatever. I needed the glasses, they were much cheaper than my ophthalmologist's office would ever have been, they are on my insurance plan and I have my glasses. BOOM! done and done! read more

LensCrafters - My new distant progressive glasses. First time ever fashion eyewear! - Eyewear & Opticians Near Me - Jacksonville, Florida

Moved here 6 months ago came here bc of the stellar reviews but had nothing but issues since our appt... had to bring my son a 2nd time bc Dr didn't do complete eye exam forgot to do the contact lens exam (which is extra that I have to pay), then ordered wrong contacts,, then came back to pick up correct contacts no one can find them, then came back again to finally pick up correct contacts but they only ordered 6month supply when I said one year,,,my contacts were wrong power so had to reorder correct lens power for me,,,,decided to order glasses from Warby Parker bc of their overpriced frames, but they still would not call them back with my sons prescription despite Warby Parker reaching out to them several times,,smh,,,,I've been going to lens crafters for all my family's eyewear needs for over 10 years,, unfortunately, I did not receive great customer service at this location like others. So much back and forth and unecessary multiple visits...:( read more

I haven't stopped telling everyone what a great experience I had at this Lenscrafters the other day. Great store, amazing staff, they actually took my insurance, wow, shocker! I had to drive an hour and a half to get there button was absolutely worth the drive. Thanks everyone for making this first time patient feel welcome. read more

Fast and friendly as always. I've been going to Lens Crafters for years and never had a problem. Even if there is an off chance that they make a mistake or something didn't go ad planned, they have always been super friendly and attentive with a penchant for making it right. Their insurance package sounds like it isn't worth it, but let me tell you: It is! If you're like me and sometimes your glasses mysteriously fall apart or get lost (which is ironic because you need them to find them haha), the insurance gives you a hassle free experience in remedying that situation. And even without insurance, they do free adjustments to their frames throughout the year, no questions asked. They have great deals, but my favorite is when they do the buy one get one half off; especially here in Florida, it's nice to get my annual exam and have my new script for my glasses AND sunglasses with this deal! On top of all this they are affiliated with the OneSight charity, which is near to my heart. As someone who went undiagnosed with a vision problem until age 10, and still profoundly remembering what a difference it made in my life to see, I believe their mission is fantastic. Great company. read more

LensCrafters - LensCrafters works with OneSight, a not-for-profit organization that gets kids glasses they need! - Eyewear & Opticians Near Me - Jacksonville, Florida

Need to provide a new update. Glasses started to peel the protective coating again. This is the second time within 4 months. I called back to the store and was given excellent customer service. A new pair was provided with 24 hours and I need to share that fact Lens Crafters has made me a believer again! Thank you read more

Very disappointed with the way they have handled my recent business. I have been a customer of LensCrafters for a good ten years and always had a decent experience. I was clearly misdiagnosed with my checkup this last time, even the staff was SHOCKED at how much my script had changed. They adjusted my lenses for me when I picked them up with out a new exam, I still felt as if they where too strong but took them anyway, feeling I just needed to get used to them. Unfortunately for me I brought them back after the 30 day mark and they refuse to give me another exam without charge. Even though they adjusted the glasses for me WITHOUT a new exam when I picked them up. Again these are reading glasses, I do not wear them all the time. I will say most of the staff are polite and professional they do have one woman working there that is beyond rude. I was also told to expect a call back... no one ever called. I guess I should have known better than to expect common decency with a chain medical office. read more

Was greeted at the door, associate allowed me time to look around like I requested. When she followed up with me, she helped me pick out a great pair of glasses. She wasn't pushy nor try to upsell things that I didn't need and that weren't covered by my insurance. She was friendly, patient and very knowledgeable. All LensCrafters need someone like Cat in their office. Thanks again for your help Cat. :) read more

My extremely poor eyesight makes sure I see the eye doctor on a regular basis. Since this place was close to my home, seemed like the best place to get a check up. My doctor was amazingly detailed during the exam but even more amazingly fast. Seriously, didn't take as long as all other doctors I had been to for the same thing. And I didn't feel rushed or not properly seen, which is hard to do and not be through. Even better was William, the sales supervisor, who worked to find me the best deal. There is a sale going on but he was quick to point out that I would save more money by sticking with my insurance. New lens for my glasses, a new pair of contacts to test drive and glasses ready in an hour. I am a happy 4 eyed geek. read more

Really can through for me! Had an eye injury and they found the time to treat me, entire staff was professional and made me feel welcome. Charged me a reasonable price for extraordinary service read more

This is the worst LC I have been to. I called ahead and the receptionist Giselle told me one thing, only to arrive and be told that the information I got over the phone was wrong. Over a year ago I got my eyes checked out. Then a month later I tried ordering contacts online to be told my doctor wasn't approving my prescription. I ended up going to a LC closer to my home to order contacts. Only to find out my prescription never was put into the system, so they had to read my prescription over the phone so that the new location could input it into the system. I have had nothing but bad experiences at this location. Just because it's amongst other fine shops at the Town Center, it doesn't mean that this place is up to par. Go elsewhere if you need eye care. read more

On 3/18/23 at around 6pm, my family and I visited this location to look for some new frames for myself. I have been wearing glasses all my life, 30-ish years, and almost all of that time frame my family and I have been LOYAL customers of LensCrafters. Everyone wears glasses in the family- grandparents included. Long story short, we were greeted by a staff member who asked if I had a prescription to which I responded I did not. She did not let me tell her anything beyond that as she was signaled to help the next incoming customer. She never returned to us. The guy in the back by the computer had hawk eyes on my family and I the entire time we were in the store as if we were going to potentially steal glasses. The stare down was so evident every time I looked up I caught his eyes looking as if he was waiting for something to happen. My mom who was annoyed by the inadvertent treatment we were receiving was beyond ready to go. Just for optics I had my son-13 years old, my sister, her 2 small children- both two and under, and my mom. We didn't have any large bags, strollers, jackets with big packets, no stereotyped clothing attire, attitude, demeanor, none of that to be treated as potential thiefs. It's gets worse, the guy, who never said a word to us but watched us like a hawk, had the lab technician, who was a male, come out to the floor to semi greet us and make small conversation I guess to see why I was trying on glasses. Go figure- trying on glasses in an eye glass store. The lab technician, who is supposed to be making glasses in an hour, is on the floor trying to determine if the black people are going to steal or not. There was only one other customer in the store. The normal staff attendant had sat back down at the desk so why did the lab tech need to come out to the floor? The lab tech stated that I was a regular to which I acknowledged but I think he said that in jest. We left after my very "small" conversation with the lab tech. When we walked outside, not sure if this was coincidence, but the security car was right in front of the store. Did they call just in case? But in case of what? I was sooooooooo angry that this occurred. I literally was only wanting to find a frame and then make an eye appointment and not be subjected to the subconscious fears that all black people in groups steal. I brought my family because when I take my glasses off I can't see at all. I needed their opinion on frames that fit my face. I got in my car and sat there thinking about all the money I have spent at LensCrafters. I only buy designer frames for my son and I. My mom buys 3-4 designer frames EVERY year, faithfully, from them and this is how we are treated? I went back in the store by myself, since we all drove separately, to prove a point. I had the staff member pull up my account to see the last time I bought frames. I was going to have her pull up how many frames my family had purchased just in the last two years and question why we were treated this way, but I decided not to make a scene and be even more stereotyped as an angry black woman. But I was angry and I feel I had good reason to be. Why patronize a business who thinks of me and my family and potentially others in this manner? Beyond disgusted, upset, and disappointed. I will also be calling corporate. Never again. They can check the cameras for verification of everything I stated. read more

This was probably the best experience I've had at an eye center. Everyone was exceptionally friendly and made sure I was well taken care of. They also knew I was spending a lot of money and gave me every deal that they could. They even have Versace glasses! Love them. This will be my regular eye center for now on. read more

LensCrafters - Adorable Versace glasses for a great price! - Eyewear & Opticians Near Me - Jacksonville, Florida

I have to say that I am impressed with this location! Everyone is very professional and friendly. My doctor, Dr. Joly, was patient, thorough, and highly professional. The sales guy, I want to say his name is Matt, Mark? I'm not sure but he was awesome. He walked around the store with me and was like "you know what, I know the perfect frames for you" and he was spot on! I usually have to drag my mom or bf with me to pick out frames and he did it in a split second. I left a happy customer with a healthy exam and new, posh, frames! This will be my go-to location for my future exams/frames. Oh! I meant to mention. My prescription is pretty bad lol When I tell you I was so shocked to have my frames ready on Friday after my exam was on Tuesday! My glasses never arrive so quickly. Kudos to you! I was so impressed. :) read more

Excellent Optician! My boyfriend recommended this place and I must say that I will also highly recommend it too. The Dr took out time to explain everything I needed to know. Walked away very happy, will be back! read more

This was an awful experience from the moment I walked in the door. The person who greeted me was curt and dismissive. She was sitting with another employee and didn't even bother to get out of her seat. When I told her I would wait until she was finished with her customer she said she wasn't with a customer. I couldn't get out of the store fast enough, it was so uncomfortable. read more

Yeah New shade new. Can wait for the beach . Fast and nice staff. Only down side is warrantee too short of time

I made an online appointment very easily which I love. I forgot the name of my insurance but since my employer is very large I figured I'd be covered and they could look it up when I arrived. They in fact could look it up, and it turns out I was not covered unfortunately. The 3 people working at the check in desk were well put together, professional, and friendly. The man I was speaking with was very understanding and I did not have to pay a cancellation fee for my appointment. I would have given 5 stars if I stay for the exam, but I did not so 4 stars for friendliness and understanding! read more

Got exquisite new glasses in less than three days. Was greeted promptly when I walked in, seamless check in and processing when I decided which glasses I wanted. No pressure/overselling which I LOVE, insurance processed no issue and when I picked them up I was reminded of the protection plan I purchased just to reassure me in case something happens. Will be back for any eye care needs in the future read more

I have been going to this LensCrafters for the past several years and every year I say I am going to find another place to get my contacts and glasses, but I keep going back mostly because the optometrists are really good and LensCrafters is on my list for my vision insurance. The doctors are top notch, seem very thorough and really care about their patients. Getting an appointment can be tricky because if you are lucky enough to get someone to answer the phone, you may be put on hold long enough to forget why you called. I gave up a few times before deciding it was past time to get my annual eye exam then I noticed you can schedule an appointment online so that made it easier. My insurance is supposed to cover my exam plus a new pair of glasses or cover $100 towards contacts. This year I decided to get new glasses instead of using the contact benefit, and I knew there would be extras but with only a $10 copay I thought it would be best to stick to the place that I used before and use my insurance. Unfortunately the issue with LensCrafters is the up-selling. For the exam portion if you want to skip being dilated you can pay $29 extra for the Opti map. I think this is totally worth it because I hate the dilation test. But for the glasses, even selecting a frame within the limits of my insurance, which was not easy to find among all the luxury frames they offer, the total out of pocket cost to me was over $500. I understand I have a prescription that requires a compressed lens but I don't get why some places advertise two pairs of glasses for under $100 without insurance and when I go here, I feel like I overspend way too much. Perhaps the best option if you are not concerned about insurance is to use the doctors here and take your prescription to go elsewhere for the glasses and contacts. read more

I don't often write reviews because for the most part I research my choices upfront before seeking services or products. Having had a long history with LensCrafters ( in the Los Angeles area ) I sought them out here in Jacksonville in hope of getting the same quality expertise and service. I can't stress how much I am disappointed with the staff handling my prescription. I just wanted to get a lower cost frame and lens this time because every time I go in for an appointment it seems my vision oh so slightly changes, triggering the need for yet again new pair of glasses. I initially went in for my reading glasses and brought with me my daytime distance glasses that I purchased from the LA location. I ended up being persuaded to go with the higher end POLO frames and HD lens, (they told me they could not locate my orders from the LA location and needed to take new measurements.) When I got the glasses they were unusable because of blurring when at looking off center. They told me that this is how the HD lens perform. I told them this was unacceptable for I would have to rotate my head from left to right to read. They convinced me that I needed to get even more expensive lens to fix this. It didn't. When I brought them back they told me that I needed the cheapest lenses that they made to correct this issue, however, they probably weren't available anymore. In the end they refunded my money and told I would need to go else where. As for the issue of repairing my day time distance glasses, (the lens strap broke) they told me that it couldn't be fixed and talked me into replacing them with the same model (expensive frames) to insure I wouldn't have the blurring problem. Two trips and returns later they finally got this right. The second I came I came back to pick up the reading glasses, they were able to fix the pair that they said they couldn't previously, defeating the need for ordering a second pair. In the end I left the place feeling like I had just been mugged. The upsale tactics and inexperience of the staff left a bad taste. (There were some new staff there on every visit) Save yourself the grief and time, shop somewhere else. read more

Great Customer Service. Its in the town center so it's pretty good. They are really helpful

Josh is wonderful, knowledgeable, sincere trustworthy and is the only one who knows how to adjust my frames the correct way as I have progressive lens. He always takes the time needed for his clients to be happy and to ensure he understands his customers needs and wants. read more

I ordered glasses and received a text that they were ready 5 days later. When I went to pick the glasses they were the wrong glasses. My name and information but incorrect glasses. I showed the employee the ones I selected and he said he may be able to get them quickly for me. I told him I would call him back once I thought about it. I left and called the store later in the afternoon, the manager was extremely rude over the phone telling me she had a picture of me in the glasses and the correct ones were ordered. I told her I had not tried that pair and so this was impossible, she continued to raise her voice that she had a picture. I told her I would come to the store to discuss. When I arrived and she showed me the picture it was obviously not me. She still said that I received the correct glasses and that my receipt was wrong. Once she did some research she found my glasses that I ordered. Two people with the same first and last name was in the store on the same day as me. They did not verify my date of birth so my glasses were there all along. She never took blame for her employees actions and not paying attention to detail and verifying the correct patient. I took the refund and went to a different company. All she had to do was take ownership of the issue and apologize for the mistake and I would have given them my business. But she repeatedly told me the order was right and continued to almost attempt to bully me even after she found the correct glasses. We all make mistakes and no one was harmed however the tone and demeanor of the manager was awful. Will never shop or recommend LensCrafters because if my experience. read more

Blake is THE MAN if you need a vintage pair of Ray Bans adjusted. They can be brittle, and he is brilliant at making them fit like new and not breaking them! Also good with the wayfarer trivia ;-). read more

Eyelab Beach Blvd Jax, Florida Had my eyes checked and glasses ordered. Fourteen days later they call for me to pick them up. After telling them for over 20 minutes they are wrong and I can not read or see differences Dr Harrelson comes out ask a few questions that the assistance can not answer, takes my new glasses and put them in machine to read the rx . It's not even my rx- no wonder I can not see. He rechecks me and orders new rx. I go to pick up today and I can not see or read except for very large print at arms length way. Same assistant keeps telling me we checked you before we ordered. They are your glasses -will not get Dr to help. FINALLY I say"Give me my glasses and I will go somewhere else and get glasses. Have no confidence in the Dr., His assistance or The lab they use. A $266 prescription (used my frames)and $45 exam MISTAKE. Will have to pay all over again to get glasses to see with. Now I am not sure the Dr can do a proper exam. Tired of wearing my rx sunglasses just to see. read more

Okay, this review is only for the optometry here, not the glasses business. They are two separate businesses, and I can only comment on the optometry, not the other side as I don't use it. Logvin and Associates is an absolutely first class experience with online appointments, automated reminders, and friendly staff, but all that is expected. What I have been impressed with over the years I've gone here is the quality of eye exams, the quality of the equipment, and the care and time taken to see that my issues are handled in a first class manner. I know most people go here for a contact lenses or glasses, which is what initially brought me in. But when I had problems with my left eye, I was able to get in here in less than a day and they handled it as a serious issue, which it certainly was to me. The time and attention I received was outstanding and, while my insurance is with Mayo and that is where I'd go if I needed additional intervention, I am completely comfortable with the quality of work here. Fortunately, at this point, further care isn't needed and I'll follow up here for a recheck in a couple weeks. Importantly, I can say without equivocation that this is an outstanding optometry practice that I can highly recommend. It is first class quality of care. I would add that they will give a script for your contacts or lenses, and you are free to get your glasses wherever you choose, which I appreciate and take advantage of. read more