excellent staff! Joe and Dalton gets what customer service means. will be transitioning from American best on Atlantic and kernan.

This review is for Joe the "manager" of this location. I had an issue with my prescription glasses, came in to rectify the issue and was met with threats to call the police on me. I offered to repay the fee he refunded back to me due to misunderstanding. He asked me to surrender my glasses back to him that I am physically wearing because, shocker, I'm not able to see clearly without corrective lenses. I refused, why would I refund the glasses off my face with no other way to see? Joe proceeds to tell me to leave or he will call the cops. I am no thief. I had another set of glasses I paid for that he refused to give me as well and told me to wait for someone else as he got other customers and talked about me to them. I stayed to resolve the issue. He refused, but the two other wonderful employees helped me and made sure I was okay. So thank you to those two other employees, and Joe... move out of your moms basement already. read more

Have been coming for years, but it seems they are now short staffed. I've been calling for weeks and was lucky to get a hold of someone for the first time today. This caused me to run out of my Rx contacts. Employees seem to rush you off the phone and don't really extend a helping hand even though it's takes 4-5 call attempts to reach them. Can be a pleasant experience or a cold shoulder depending on who you speak with. read more

I've been coming to this location since 2007 and I have never been treated this poorly. The women have always been sweet and patient and actually talk to me like a person. However, the manager today (bald man, glasses), just wants your money. Doesn't matter how much you've bought in the last decade though, apparently. I was just here 3 days ago and that doesn't count either. If you're not willing to dish out today, he doesn't have time for you. No humanity and no kindness at all. Thank you ladies for all you've helped me over the years but I will have to move on, it seems. Shoot me an email if he ever leaves, please. read more

I purchased a pair of glasses in Germany a few years ago. Some months back the stems came off. I went today to get them repaired at a local shop in Oakleaf and they couldn't help. Stopped by Eyeglass World and not only did they complete the repair in just a few minutes, they didn't charge me a dime for the repair. Exceptionally friendly staff, I'll 100% be back. Sometimes the difference is how you treat people, and I loved the experience there. read more

I gave this store a second chance after a bad experience and I will never set foot in this business again after I get my refund. I ordered some shades 4 weeks ago and two they would ready in two weeks. Nobody called so I went to the store to ask about my shades and was told they made an error and should corrected in a week. Please note I have already paid $659.00. Nobody called me after a week, so went to the store again and was told it is on back order and they would call me tomorrow with an ETA. I should have gotten my refund on the spot but I thought I would have gotten a call. The next time I go into the store will be for refund. Please stay away from this store read more

The doctor was rude, he kept telling me I need to wear my prescription glasses, I kept telling him I literally have not had a prescription since 1990... I felt rushed, I felt pressured, and felt that I was actually blind as a bat. I was then given a prescription for .5... So then I go to pick out some glasses, my insurance covers and generous portion, so the glasses should've been almost nothing instead I was told they would be close to $200 for a pair of glasses that was 89 to start with and my insurance would cover up to 169. I have no idea what's going on here, but I do not feel confident that I received an appropriate eye exam and now I have to spend out of pocket to go get an eye exam done elsewhere read more

David saved my vacation! I lost my glasses at the beach today at 5:30pm... Our Cruise Ship sails tomorrow at 12NOON! After seeing how strong my RX was, David stayed late and worked nothing short of magic to ensure I had glasses to make it through my family vacay! Thank you David, you saved my trip! read more

Eyeglass World - New specs - Optometrists Near Me - Jacksonville, Florida

Every time I've come, there's always a wait..but I feel like there's always a wait at any eyeglass place. If I'm wrong, someone tell me different. I come because the staff has always been good to us. They provide great service, are knowledgeable and friendly. And I really like Dr Smith -- his office is inside so it's super convenient. You can book your appointment online, too. Also love that there are many options for different price points in frames. The location is great - many restaurants and stores nearby. read more

Poor service. They screwed up my glasses prescription and then made me wait too long at the shop to basically make excuses how it's my eyes fault. I have been wearing contacts and glasses my whole life and know that these are incorrect and need to be fixed. Basically just go somewhere else. This place is not helpful. read more

I was greeted promptly attendant was knowledgeable Promised Glasses quickly and they were Ready when Promised!! Excellent Experience read more

I was able to get an appointment with ease, and they provided forms online that I could fill out before my appointment which made checking in so fast and easy, The staff were so accommodating, the eye doctor was wonderful and very helpful with what I needed to get glasses for me to get my drivers license. He made my visit a happy one and getting my glasses done for 2 pairs for $78 was wonderful because I didn't have any vision insurance. Got my glasses done same day which was amazing. All the staff were very helpful, accommodating. So if you need glasses this is the place for you. read more

Eyeglass World - Optometrists Near Me - Jacksonville, Florida

Amirah and Lilly were fantastic!!!! They were both so very helpful, kind, and made the entire experience a breeze!! 100% would recommend this fabulous pair read more

I hoped on in to have my eye sight checked after not having proper vision care in years the front desk and sales assistant were very friendly yet supportive in my choices making sure it was a good look as well as being within my budget I spoke with a kind young girl named Lilly and had a great time making choosing out glasses both a positive and entertaining experience while getting everything done quick. read more

This was my second time at Eyeglass World, and I have to say both times we have received attentive service. This time in particular was unique, as what started out as a trip to find my husband a new pair of glasses (his bow on his old pair broke on Saturday morning!) ended up with ME having an eye exam and purchasing a pair of purple eyeglass frames that I fell madly in love with while shopping for my husband, haha! Devin took care of both of us and was extremely informative and helpful. Dr. Smith was the eye doctor that I saw for my eye exam, and Amber was very helpful in facilitating the appointment. All in all, a fabulous visit and I would recommend them! It was pretty amazing that they would squeeze me in on Dr. Smith's schedule so that I could verify my expired prescription. Really impressed with the customer service at Eyeglass World! read more

I almost always wear my contacts but with a multi day camping trip coming up I thought it was imperative that I have some backup glasses. Emin did a great job explaining a little bit about the fitting of glasses and guided the through the process of picking some cool glasses that fit my features. He also made sure that the glasses would be finished before our flight in a few hours. Good experience. read more

Heather was GREAT!!! she has excellent customer service skill set she was not pushy I gave her my budget and she found me the perfect designer frames to fit my face and style.. I would recommend anyone to go in to see Heather she is kind and takes pride in her work read more

Eyeglass World - Optometrists Near Me - Jacksonville, Florida

This is by far my absolute favorite place to get my glasses from, they are so kind and warm-hearted and people that genuinely care about your needs and wants for glasses and/or contacts, I highly recommend them for anyone that needs to get their eyes checked and get some beautiful glasses, they have from cheaper glasses to designer glasses and whatever you need they have it. Fits anyone's budget which I absolutely love! read more

Eyeglass World - Optometrists Near Me - Jacksonville, Florida

I have been coming here for years now. Great service and doctor. I never pick out my own glasses because there is a wonderful woman who always finds the best glasses for me. She has great taste. read more

Update: the owner reached out and said she would take care of my issue. I appreciate the follow up and gave a star for this. I'll try again one day and hope I have a different experience. I was trying to get some help and Heather, the receptionist that answered the phone, was extremely unhelpful and acted like she didn't want to help me. After a few back and forth calls of trying to get this right, she just hung up on me. Very rude and can't believe this person works with people. read more

100 % recommend this place! Everyone is so friendly and really knows their stuff. I went in on a late lunch break and was able to be in and out in 40 minutes top. They have plenty of options for glasses and shades. The doctor takes time to explain your exam thoroughly and answer any questions you have. Definitely check this place out! read more

First time here, everyone was helpful and right there with answers to any questions we had. Same day glasses, great service, great prices... can't ask for more. Will definitely return! read more

We were a returning patient who scheduled our appointment online 3 weeks in advance. Arrive for the appointment and told that they do not see 6 year olds. Why couldn't a person look at the appt log and check the info before the patient arrives to let us know something has changed. Now we are stuck trying to find another eye Dr. a week before school starts. Technology is not an excuse for people not to do their jobs. read more

I wasn't sure what to expect as I had Lasik surgery 14 years ago and hadn't worn glasses for that time but age is catching up and I now need glasses for certain things. The eye exam was straight forward and the $78 for two pairs seemed a good deal. When I went back the following day the lenses seemed a bit strong, so I saw the optician again and he made an adjustment and then Jess(nice lady) took care of the lenses etc. I then decided to have one pair made to be prescription sunglasses for an extra $30 and will pick them up tomorrow. The service has been very good and I have no complaints at all, I can only presume there will be no problems with the sunglasses and I would recommend people going to the store to see(no pun intended) for themselves. read more

We were drawn in by the advertised special of $78 for two pairs of glasses, plus the fact that a full eye exam was just $39. The selection of frames that were eligible for the low price was much broader than I expected, with many stylish options available from a number of top name brands. Of course, there are higher priced options available too, but we wanted to stick with the ones on special. The staff was incredibly helpful and patient while we tried on pair after pair. Impressive selection of childrens frames including Stride Rite, Levis, and Fossil. After selecting two excellent frames and returning for the eye exam appointment, we presented the prescription to the salesperson to check-out. This is where the upsell began -- everything from non-glare lenses to no-line bifocals to Transitions darkening glasses were pushed at us. We stuck to our plan, and just got what we came to get. Overall, very happy with the quality and the experience, just don't be surprised by the somewhat aggressive upsell. read more

Who says there is nothing for free In this world? I just stopped in after buying an eyeglass repair kit at the drugstore and failing to get a screw To fit my el cheapo Over the counter reading glasses. The optically awesome lady spent a bit of time trying and found something that would work, and now my specs are good as new. I'm going to come back and buy my next better pair here. read more

I'd give this place 0 star if I could. Had my glasses done and order some colored contact lenses. Since I'm from out of town, they had to send the lenses which took about 2 wks. Got the lenses and they were in the wrong color. No problem. I called and they said theyll send me correct one. Guess what, the second was still wrong! The lense store transferred my call to the eye glass world store, the store said they don't know why the system changed the color and I'd have to call the place that sent them. They're pushing me around and don't want to solve them problem. Im so done with them both. read more

My husband lost his glasses in the ocean today. What could have ruined our vacation Heather made right in every way. New glasses, actually two pair, at a great price and super fast. Took longer for us to drive there than it did to get replacements. read more

Very educated eye specialist that helps you picK out frames that will work for your prescription!

My original appointment was fine. The doctor was great and I would recommend him. The issue was with the retail side. I was told my glasses would be ready the next day. They were not and I only found this out because I called them the next day. They told me it would now be 7-10 days and they would let me know when they were in. Again, I had to call them myself to find out if the glasses were ready because they didn't call to notify me after the 10 days. In addition, my contacts were supposed to be in within 5-7 days of my original appointment. When I picked up my glasses, they still had not come in to the store. I went back over two weeks later assuming they would be there and yet again, the contacts were still not in. There was no explanation as to why they hadn't come in and I think I've been patient enough. read more

Horrible customer service! I love my glasses and the price I paid but I wish there were more stores because this one is always busy and the workers are always extra rude when thier busy. Went in today and I don't know her name but shes the older woman with alot of eye shadow, anyways she seems mad because shes working and theres people waiting and I asked nicely is there a waiting list I can put my name on. She gives me attitude and says no and tells me I could wait or leave with a nasty attitude. This is the second time with the same lady. I hope walmart can adjust my glasses because I am desperately in need. Ugh never will buy from here again. read more

Walked in the office this morning at 9:15 and there was not a single customer in the store. I was asked if I had an appointment and said I did not but would like to have an eye exam done. I was told that I had to have an appointment to have an exam done even though there was no one in the store. The young lady said the earliest appointment she had was 3:00 that afternoon. Don't waste your time with this place, I see now why there are so many bad reviews. read more

Two pair order. One pair just didn't fit right, bridge was too big. Other pair fits ok, but could have been adjusted better, pinches a bit on one side. However, can't see with them. I have an astigmatism, and it's like the measurement is off kilter. Got told I just needed to get used to them. 'Everyone has to adjust to new prescriptions. Not given a chance to tell her I already had a pair on with the new prescription, and they are just fine. But, they came from a different place. Just wasn't treated well when I was there, horrible attitude from the person that was trying to fit my glasses. These were purchased to be spares for a trip across country, by the time I got back I was right on the edge of the 30 day guarantee. Wrote corporate customer service, no answer. Won't go there again. read more

From the moment I arrived, it was a great experience. I went in as a walk-in and they were able to take me within 30 minutes for a full eye exam and fitting. The receptionists were really nice and everything went very smoothly. The doctor was super informative about and made me feel very comfortable. He offered a variety of options and we selected the best for me. They also provided me the time frame I could come back to get additional procedures not completed today under the same appointment umbrella. I felt very informed with all the decisions I made today. The sales person was also very nice, helping to make sure I got the best deal with insurance and rebates (Thanks Danielle!). Overall, this establishment as made a return customer out of me. read more

This place is a joke. more concerned about filling the place and not about customer satisfaction. I went last year and said I would never be back. A year later due to the proximity to my work it is convenient so I called to make an appointment and decided to give them another try. I called in the morning and was told its my lucky day because their 11:30am cancelled and I would be marked in. I asked would you like to take my number or info, she said no just let them know your are our 11:30 when you arrive. arrived at 11:15 and said I had an 11:30 appointment. Filled out personal info in a about 5 minutes and showed my vision insurance copy from blue cross blue shield with ID number/ member #/ effective date/policy #/Even chatted online with blue cross and they gave me the same info. After multiple customers coming and going the receptionist said she can't find my insurance delaying the process even longer, then another receptionist came over looked me up and found it in minutes. After the 6th person being called in, the customer actually stated "oh that gentlemen is before me" and the receptionist states dont worry hes a walk in. I then inquired how am I a walk in I had an appointment. After her blaming poor communication on her teammate that takes the calls I continued to wait. At the 2 hour mark I got up and walked out. This place has no respect for peoples time just worried about packing them in. I will never go to another eyeglass world again. Untrained and do not care about their customers. Good luck!!! read more

Very bad experience! Had to wait. Customer service was not friendly when ordering prescription sunglasses. Didn't bother to call when glasses came in. We have had much better experiences at LensCrafters. read more

This place is amazing! I went to the wrong eye place(eyelab and was lied to and treated like a sale) I called them at 515 and they rushed and got me in for same day service and still took the time to find pairs that for my round face! They are so amazing. Shout out to Heather and Aldijana for working so hard so I could get my glasses. read more

Went in there for a repair and was completely ignored. This is the service you receive after purchasing two pair of glasses over 600.00 worth. And it was customer appreciation day, what a joke! read more

Love this place. My daughter is five and got her eye exam done here. They gave her a prescription that was correct but ended up being too strong and they changed it no questions asked. Then, today my daughter broke her glasses but because I bought the protection plan they are replacing them for free. Also, their lab was closing but I told them my daughter has a field trip tomorrow and asked if there was anyway they could get them done today and they were good enough to accommodate. Oh, and glasses are bogo without insurance which is always nice when they are for kids who lose/break them often. read more

My 2 children have been going to this store for many years. However, this year's service was very disappointing. Firstly, they used an old prescription for my kids' eyeglasses. Laura insisted they have the prescription and then turned around saying the script does not go to them despite the eye exam was done there-- so why did she not take the prescription when I asked the first time? Secondly, when we come back to pick up the "fixed eyeglasses" for my kids, they interchanged the frames-- so my son got a girly frame-and so we have to leave the glasses again. 3rdly, they did not measure the center of my daughter's lens, so we have to come back yet again to be measured. I did ask Laura the prior week if she needs my daughter's lens measured and she said no need. After 3 weeks or so, I am so glad we got all their eyeglasses. I dont know if this office knows the hassle of going back again and again . My kids struggle the first week of school because they were using their old eyeglasses. Sadly , this is my last time using this store. read more