I bought a pair of glasses for me the tag got switched and then when I got to pick the glasses up…read moreafter 2 weeks they had the wrong pair so I had to wait another 2 weeks when I had to pick it up nobody wanted to help me so I had to wait a bit. Americas best more like americas worst.

I had great service! SAM was amazing, she was so patient and just simply kind I wanted a certain…read morelook in my glasses and tried on a ton before I found exactly what I wanted . Thank you Sam, you make a difference!

Received a call from LensCrafter almost 2 weeks after this debacle and was told that I can come in…read morefor a refitting free of cost. I did go and got the correct brand listed by the doctor on the prescription, so adding a star for that. Although I had already used my last year's prescription to order the correct contact brand but meh, will keep the paper as a reminder for this experience.

Update: 3 stars to 1. Picked up my new glasses on 12/1 between 12-2pm. New frames but it was still…read morescratched. I know it's not their fault but come'on. I tried to wear it the night I got it to Slander but not even a mile outside, I saw streaks of lights or rays coming out of every light sources. From lamps and car lights. Today 12/3 between 12-1pm, I brought it back and Tom accused me of taking my glasses home the first time around when it was him who I gave my glasses to to replace the frame.Then he said he couldn't replicate my problem. I also heard him and an eye tech laughing about my problem behind the counter. I told them it was AT NIGHT. NIGHT. Geez. They don't listen at all and WAS MAKING FUN OF ME. This Tom guy gave me an attitude the first second he saw me. I don't understand why. It is not my fault for having to visit this place this many times. On 10/09, I ordered 2 pair of glasses. One was to be ordered because they didn't have it in stock. The lady told me it'll come in a week. Within 2 days, 10/11, they texted me that my glasses were ready. For some odd reason, my phone received it but I don't remembered seeing it. For a whole month not a single person bothered to text or call me again to pick up glasses. The whole time I thought it they were just busy. That's why I waited a whole month. I eventually picked it up. But here comes the sus part. After I got home from picking it up, I noticed that one of the frame was all scratched up on the front. I immediately brought it back the next day. The dude told me they did not have it in stock and it will take at least a week. I then realized that they MUST'VE used the DISPLAY FRAME instead of ordering the new frame a month ago. That's how they got my glasses done in 2 days. Now, it's all just speculation but everything kinda adds up. Hopefully my new frame will be scratch free!

It was that time of year again.. time to get an eye and contacts exam and buy new everything. I…read morealways dread this because my prescription is so awful and changes every year, so I always need a new contact prescription and new glasses. On top of that, I hate wearing glasses because even after paying extra for the thinner lens, my lenses are so thick that I look ridiculous wearing them. This year was different. My insurance changed so I looked for a new eye care place near our home in Maplewood. I came across this location and chose it because they had Saturday hours and good deals through my insurance. My eye exam was quick and painless, and I came out with a new glasses and contacts prescription. I went to pick our glasses. Instead of searching through a ton of mediocre frames and waiting in line for what seems forever to get someone to assist you, I was helped quickly by someone that understands my style and need for a frame that goes well with my thick lenses. She walked me through all of my options and got me the cheapest set of the best glasses possible (anti reflective, thinner lenses, the whole 9 yards). After ordering them, I was led to the counter where I also ordered contacts and was given a rebate form to send in once I received them. A week later, my contacts arrived at my home and less than two weeks later, my glasses arrived. They are amazing! For literally years, probably 15 to give perspective, I've only worn glasses at night because I hate how I couldn't see as well with them and how bad they looked on me. Now I wear them whenever my eyes are tired or just for fun! It's so nice to be able to give my eyes a break, especially when I work overnights or long hours in the hospital. I highly recommend this place. They have a huge selection of awesome glasses, service is quick and painful, and the staff are all super nice and eager to help. So glad I came here!

I was here about 1-2 months ago and it was only the 2nd time i have ever had my eyes checked. I…read moreseen Dr Herde, she was amazing, very nice and professional. Sara her assistant was awesome at getting my exam started and ready for Dr. Herde to come in and take over. Sandy at the front desk also made getting paperwork done easy and efficient. Thank you to you all. I will defiantly be back yearly

Called BEFORE I made an appointment to see if they took my insurance, man took down all my info and…read moresaid "yes we do!" Had my appointment and the optometrist had on ONE shoe and was rude as rude could be screaming at me and pretty much calling me a liar saying I could see far away and not up close(why would I lie?!) then by the end of the check up she was like "I'm not giving you your full prescription because it will be too strong" then proceeded to give me readers I paid over $300 for that are NO HELP! I have a picture of her walking around with no shoe and a recording of her screaming at me. Then when I asked them to send me my prescription THREE times they refused....then send me it after I told them ITS LAW they gave to send it to me, it was a prescription for readers!!!! How did my eyes go from +2.00 and +3.00 10 years ago to almost perfect how?! Then they sent me a bill saying I owed more because they didn't take my insurance and argued with me saying they never checked and blah blah. Worst people I've ever encountered and the place is a mess!

This small business goes above and beyond when it comes to customer service. Twice now my glasses…read morehave needed to be repaired, i stopped in unannounced and they were fixed and handed back to me. Clean both times no charge!!!!

Very friendly and thorough with eye exams. The optometrist did not rush my exam. The staff is…read morevery helpful in choosing the right frame and lens that work best for me.

They don't care about you unless you are buying glasses. I needed to find an Ophthalmologist to…read moremonitor my mothers Glaucoma, and they were close. She already had cataract surgery so did not need glasses. I was very upfront with what I was looking for, and I asked upfront if I needed to stop in to sign a release or anything so they could pull her medical records from a prior provider. They told me "no, that is not necessary". We had an appointment on 7/30 and I asked for an updated prescription for Lumigan/Bimataprost. Dr. Hurley advised he would have us sign a release and once they got her previous records they would call us back. No call for a week. Okay. So I call on 8/10. They didn't have her medical records yet, I don't think they even reached out. Told me to call back tomorrow since the Dr was out. I call back at 8/11. They tell me the Dr Hurley will call me back. No call back. I try back on 8/13 ... they will have the Dr Hurley call me back. Still no call back. On 8/20 I gave up, scheduled an appointment with West Metro Ophthalmology (Who were great, AND got her medical records Before the appointment). They did FINALLY call me back on 8/30 at 9am but only because they read my google review. I am convinced they just did not care because we were not buying glasses so they didn't see enough $$$$.

My husband I I both purchased glasses with the assistance of Gail and Adele. They were extremely…read morehelpful, fun to work with got us in the best pairs of glasses. We will definitively see those two again. K and K

I've been going to the Eye Care Center in Fridley for many years and have had excellent experiences…read moreeach time. Judy and Hannah have been attentive and professional. When a pair of sports glasses I ordered with prescription lenses did not fit, they refunded me the cost of the frame and lenses. And most recently, when I ordered new prescription lenses and the lab broke my frame, Brad was able to get a partial reimbursement for the cost of having to purchase new frames. I recommend this eye care center very highly!

I recently needed to find a new pair of frames. The help I received at White Bear Eye Clinic was…read moreabove and beyond my expectations. The staff was patient, knew the inventory and very friendly. Pam was the person who helped me the most and she went the extra mile to help me find the right frames. Her generous spirit and expert advice was greatly appreciated. I would highly recommend the optical department at White Bear Eye.

Second time and my last time there. Very unfriendly and reluctant to help. I was only looking to…read morespend $ on glasses? Very surprised they're in business. Go to Costco

Good first experience. Had to wait a rather long time after arrival and after my appointment time…read moreto see the optometrist, but they were transparent about why that was when I finally did interact with them, which was appreciated. They're very clear about the billing which again is nice, and they have a way to pre-enter insurance information before the visit which is convenient. Felt like I was in good hands the whole time, felt like all my questions were clearly answered, and I felt like I was listened to. Recommend.

Another fabulous experience at Prism Eye Care. Amy dug through the packed items for their upcoming…read moremove in search of replacement nose pads for me. A real lifesaver! I am always met with excellent service whenever I stop in. No other eye care compares.