I just bought some very expensive glasses. They keep how that keep losing their still not good the ear pieces keep losing one side. . I have Aphasia and I can't talk very well. I've been 3 times to fix my glasses. Unfortunately the people here are not helping me. I have very expensive glasses and these people don't help me. They want me to get some new glasses. GRIFTERS!!! Their employees. The have lost customers service. The lady employee was incredibly rude!!! read more

The staff was very friendly and helpful. great attention to detail and quick and easy service. definitlet recommend!

I came in late. They were able to accommodate my needs. Everyone here was really really flamboyant really happy and wanted to do work and help me out. Lewis T, thank you for being so kind and helping me out. You're very confident in the work you do and I can see you're comfortable where you at. Thank you to the eye doctor Kim. I believe you're very professional and I look forward to coming here more often. read more

I have been standing at the register for 15 minutes now while Jennifer is clearly dealing with a customer that she messed up with because she had been repeating over and over that it was her fault.... there are two other customers behind me... her conversation is very loud.... talking about prices (645...400 off... and 30 off) the doctor did come out... did not offer to help with anything, then went back to the back.... it's now been 20 minutes, all in doing is trying to pick up my contacts.... the other ladies during the week are very efficient and knowledgeable... read more

The wife and myself have got oor glasses at this location for the past ten years. We went in today to order our next pair for the both of us. We were greeted when we entered, then it went down hill from there. They were unable to locate the wife's previous perscription. However, they located mine. (We got our last pair the same day approx 2yrs ago.) The male sales person with the curley hair was more interested in checking his Apple Watch for messages. Other staff stepped in to help, no one could find her previous prescription. We were giver an oral estimate (said they could not print it). This quote was the same amount without them knowing which pair of frames the wife was going to choose. Felt that we were pushed out the door with no additional assistance offered. ("Our system cannot find her previous order"). Not a good way to do business. I would have wanted "0" if it allowed. Do yourself a favor and don't go here. read more

This has got to be the worst customer experience I've received in years. The staff was so rude I walked away from my appointment read more

I've always a great experience with the associates who work at this location, and we always love our glasses when they are ready. I rated only three stars because my order was finished for over a week and even though they knew their automated notification system wasn't working well, but no one bothered to call. My son was dealing with headaches waiting for his new glasses. So it was just disappointing to find out that he endured those longer than necessary. read more

My daughter had a 1:30 appointment for a basic eye exam for glasses and it took over an hour to be seen by a doctor. When we arrived we were caught off guard by paperwork that could have been emailed beforehand. Then they had us wait another 15 minutes to do the vision tests then wait again until the doctor was available. After the exam was done, it was another 10 minutes until they were ready for us to check out. We arrived right on time and it took an hour and a half until we could leave (just for the eye exam appointment!). We decided to hold off on buying glasses and go elsewhere. The staff was complaining about being short staffed with 4 people in the front and very few customers (no more than 4 at a time the entire time we were there). Some of the staff had a bad attitude - not pleasant or helpful. It was apparent through the phone interactions we saw as well as our experience in the store. The doctor was great, very friendly and provided the right level of detail, explaining everything to my daughter. I added a star for that. Otherwise, I wouldn't recommend this location unless you have a lot of time to kill. read more

Never going here again We had to confirm our Appointmen!! As soon as we arrived they told us that they canceled our appointments because we didn't confirm the appointments that's just dumb read more

Trash customer service. Bad energy from these rude ass women working in here. Tried to scoot me out the door before trying the glasses on. Shop elsewhere read more

Set an appointment a day in advance on their super easy online appointment process. Upon arrival everyone in the front end of the office was attentive, helpful and very welcoming. Dr Patil answered all my questions and the exam was quick, painless and efficient. No wait time and no pressure to purchase glasses from there after exam(never expierenced that before-usually feel very pressured). I did end up going with glasses from there and the prices are pretty standard with other eye exams/glasses, can't wait to pick them up! read more

AWFUL CUSTOMER SERVICE. Treated as if you are a burden for giving them business. Was told to call back 4 times to schedule an eye appointment and purchase contacts. Feels more like the DMV than a "doctors" office. Hard pass, and avoid at all costs. read more

Terrible experience. Messed up my order, lied about it, and refused to apologize or take any responsibility after making me wait 3 weeks. In the end, still no glasses.... I wouldn't recommend this place to anyone. read more

Very COVID safe and friendly staff! They were knowledgeable, helpful, and sanitized everything! Shout out to Victoria for answering all my questions and giving me great customer service and advice! read more

I have never been disappointed in this store OR their assistants. I recently had to go back after buying a couple of frames. Nothing big, the bifocal needed to be lowered. Manager Nicole helped me. Nicole was not only professional and personable, but she was KIND...traits we don't see often anymore. Thanks to Nicole, Cody (so sorry- the other Manager that has helped me) and their entire staff for taking care of business the right way. Carole P. read more

I am giving one star due to poor customer service about 2 weeks ago. A younger woman working there needed to go inside to get the appointment book, but never ever returned. I stood outside for a very long time, and I feel she did it on purpose, not sure why, she was about 5 foot tall, with very dark hair. I wanted to have contacts ordered, but I decided to move on dot org. I'm heading to a more professional environment, I may go to Boulder's Visionworks, they always have good nice folks working in Boulder. Goodbye ! read more

DO NOT EVER GO THERE . I am not sure how they even still in business. Customer service is non-existent, NOBODY there knows their left hand from the right it is so sad that it its actually funny again at the same time. They are not helpful, they don't practice even the basics of any kind of customer service. Everyone acts like its the first day on the job. NOBODY EVER CALLS BACK. The manager is just as bad as every other employee so don't even bother talking to her. All I wanted is to get a pair of glasses, I have $600 in benefits I would like to use but my insurance is not widely known since its out of state but in network. My insurance called them TWICE and explained how to do their job and they still are looking like deer in the headlights. It is absolutely unbelievable, I definitely will spend my money elsewhere. I waisted soooo much time there,it is very sad. I am not sure if they just don't know how to do their jobs or if they just don't give a crap. Either way it is a shame, I feel disappointed and disrespected. No one will take you serious there, don't waist your time read more

Nicole, the manager at the store, was so sweet and helpful. Her overall attitude was so cheerful and so willing to help. She was sweet enough to fix a minor problem I had with my sunglass frames, and I hadn't even bought them from the store. I love businesses that are so willing to help others at a moments notice and Nicole is a great example of that. I wouldn't hesitate coming to the store for any needs again. Thanks Nicole! read more

My husband & I went in on May 6th, 2017. I've gone to Visionworks before, but not this location. However, I've always been pleased. And this trip started off great. Gabby, who helped me with the initial process of selecting frames, was great. She was patient, didn't pressure me to get glare reduction (which for some bizarre reason gives me migraines) and she was really pleasant to work with. Unfortunately, this is where the positive ends. Our "guaranteed ready date" was May 16, 2010. I took advantage of their BOGO program, in order to get both sunglasses and regular glasses (with progressive lenses). My husband also got a pair of glasses with Transition lenses at the same time. Both pairs of sunglasses were ready on time. But my regular glasses were not. We kept being told they should be ready in another day or so... but we never got the call saying they were. In fact, we never got ANY calls. We had to keep calling them. At one point I was told that the lenses had come in but didn't pass their quality inspection. While it's great they have a process like that, why on earth wouldn't they have called to notify me of this obvious and significant delay? Finally, on Memorial Day we had to go in, regardless. My husband was traveling and needed his new glasses. We live an hour away from the location, up in the mountains. Not surprisingly, my glasses were STILL not ready. My husband wasn't real thrilled with that news, but the person working that day told him that they were scheduled to be ready the following day (May 30th) and that they would be "overnighted" to our home. She also said she'd talk to the manager, after he asked what the point was of a "guaranteed ready" date when they clearly weren't ready and nothing was being done, in terms of compensation. Our mailbox isn't at our home, so while my husband was out of town, I was unable to check the mail to see if the glasses had been overnighted by USPS, but I didn't have high hopes. We checked the mail on June 5th, after he returned, and sure enough, no glasses. So I called. I was told they weren't ready. Still. Three weeks since the "guaranteed ready" date. The person I spoke with told me she would email the lab, but I probably won't hear from her until tomorrow. I said, and someone WILL call me this time? She got my number (which they already have on file) and said yes. We'll see if that actually happens. Regardless, the complete and utter failure to communicate with me during this incredibly long delay is unacceptable, unprofessional, not what I've come to expect from Visionworks and unbelievably frustrating. I still don't get the point of a "guaranteed ready" date if nothing - including even a phone call! - is going to happen when they're NOT ready by that date. I will be pursuing at least a PARTIAL refund of the glasses, as this is utterly absurd. But right now I'd just like to actually get them, finally. read more

I went into Visionworks with a bent glass frame and was quickly helped by Chey. If you have ever broken your glasses you know how anxious that can make you but she was sweet, patient and confident. She took my glasses, fixed them quickly and really made my day! read more

Came in the morning with my Girlfriend for an eye exam on July 19th. The woman giving the exam has a dry sense of humor that was uncalled for. She seems to be tired and worn out of her job. I had to leave and wait outside for I was going to share my thoughts on her energy that really disturbed me greatly. Very unhappy with my experience and I would recommend you go somewhere else if possible. read more

The exam was okay, doctor was pleasant. However the process of getting my contacts has been frustrating and I have been at the whim of however the front desk feels that day. Crystal was very rude and unwilling to help. Not only are my contacts on back order -- even though I received a promise date of 5/26 that now "doesn't matter" per Crystal, she was unwilling to help me with getting trials at another office. Even though, last week I was helped by another employee, whose name I can't remember. She (the other employee) was kind enough to call a different store and have them put my trials aside for me. However, I could not make it to that vision works location prior to them closing for the day. Per Crystal, employees "don't do that" even though I explained multiple times what my experience was just LAST WEEK, but she proceeded to gas light me and keep her ugly tone. I will not be coming back to this Visionworks location once I receive my contacts. Crystal claimed she still could not give me an updated date for my contact arrival and I would have to call the other locations MYSELF to ask for trials. read more

My visit to Visionworks was a first for me and I was impressed by the level of commitment the doctor and staff were. Dr. M. Teske, O.D. is a testament of skilled and committed doctors everywhere. Her consistency in assessing her patients through conversation and questions equated to making a more informed choice. In fact after 20 years, no other optometrist has bothered to ask some of the simple questions she did. Thanks to the information provided, when faced to decide on save on cost versus go for the higher quality contact lens I chose the better lens. What that meant was higher quality vision for me driving at night so it was about safety. This would not have happened with your average optometrist. read more

my experience last year was stellar. Now they bug me constantly that I am overdue for an exam and my insurance wont kick in til January 2020. then I went to try contacts and it was like a three ring circus. No one seemed like they cared to be there nor care about the customers. No kind or encouraging words were spoken. I had a terrible time and seriously the technician had nothing to help me with. I believed my price paid was for contacts and an exam. nope. found out a month later when my contacts still had not come in ( i was using trial ones that i had to have replaced twice) because they were never ordered. I was not informed I would have to pay an additional hundred dollars to get the real contacts. When I did come in for replacement lens no one could find my records and gee whiz when I got a new pair they were labeled wrong and left was in the right and right in the left.... I do not live close and I felt like a yo-yo. not to mention they should have told me not to drive with them the first time out....Very unprofessional, unhappy people. read more

Not a good experience, It started with the clerk telling me things were mis-priced despite it being tagged on the glasses in two locations, after reviewing my receipt and finding lens designation errors and calling to cancel within 24 hours (being on hold for an hour or more) then waiting for another appointment time a week later to adjust the contract or pick a less expensive pair, seeing the same pair from the first contract, still marked the same price in store, I pick out a cheaper pair and then was told oh no those are also miss marked. Such a scam, and no I am not stupid just to polite to throw a public fit in person, but gosh I am pretty upset and humiliated now and I strongly encourage anyone needing glasses to go elsewhere the selection is limited and you will be lied to about a myriad of things including what you insurance co-pay is, despite presenting them with your complete insurance documents. I will be posting my story on every public review, I gave them a polite and full opportunity to just do the right thing, what a waste of time. read more

My husband had an appointment and waited an hour and half just to be seen!!! Why take appointments if you're just going to make people sit around and wait?? He also filled out all of the forms online and when he got there, they said he didn't and he had to fill them out again. Save your time and go elsewhere. read more

Don't bother making an appointment it won't matter. They will still load up their waiting room with walkins. Receptionist was pretty snooty.

Great staff!!! Amazing doctor!!! I've never had such a perfect RX in my eyeglass wearing experience!! Dr. Sowash thank you!!!

Dr. Sowash gave me an amazing eye exam! The staff was very helpful and they answered all of my questions. It was a great experience!

I walked in there and asked for the price of a contact lenses exam. The new girl was not well trained and told me $60. Later they charged me $118. The customer rep Roxy gave me an incredible attitude and told me, that I she will not release the prescription if I don't pay the $118. Even I liked the new doctor, I am not going back there. They have to train their staff better or work with the customer . Too spoiled. read more

I found the customer care to be abysmal. Dr. Sider did an excellent exam. She escorted me to the display of frames. I was never greeted by the sales staff. I found one of the staff checking her personal cell phone every five minutes or so. I paid my bill and left with my prescription. I will be shopping for glasses elsewhere. read more

Is there a way to give zero stars? Had to wait 2 hours to START my appointment with 2 people ahead of me. Walked out of my appointment pissed off cause the doctor STILL didn't show up after 2 hours of waiting. read more

Ehhh... I was a walk in but a customer for 3-4 years It took about an hour and a half maybe all together.It would have been nice if I was told to come back later so I could run some errands,heads up Vision Works. I took sometime after being a walk in to look at glasses,I waited over a half hour in the room where I was waiting for the dr to come in after someone sat me down. After the exam I gave the frames to the person that was helping me and they said they were too big for my face,she said to look at child frames?? I don't know about other adults out there but I don't see a ton of variety when it comes to child frames. I didn't really like any of them except for one pair (they were expensive) yet I had already made up my mind...I didn't look horrible in the ones I chose,I have an oval face and things usually work well. Kinda upset on how a sales person said no! It's the first time in my 24 years of wearing glasses I was told so. I guess I will go back and buy the glasses I had my heart set on,I don't get why they say such things...If you like them buy them! read more

I had a bit of a mix up with my eye prescription and these kind and caring ladies immediately were on top of creating a solution. I had a great experience along with a few good laughs that was such a positive end to a really long and hard day of work. Thank you! read more

Get Dr. Lauren Sowash if you can! She is so sweet and knows what she is doing. She makes you feel right at home!

I've had a great experience here since I've used them for a couple years now. I was very lucky since I was still on my dad's insurance that I didn't have to pay for my frames or lenses and just the exam if I remember correctly. Everyone has always been friendly with me and very helpful! I unfortunately have to look for anew place to visit since Visionworks doesn't except my new insurance I'm on. But otherwise it has been great here! read more

I bought my 12 year old son glasses a month ago. They were broke at recess. I am trying to order him replacement frames since they can't be fixed. The store is closed, so I tried to doing an online chat. That is only a robot and couldn't help me. So, I called the main 800 number. They can't order them for who knows what reason and told me I need to call the store. So, I called another store because the store I bought them from is closed on a Monday. (weird) and they "don't have them in stock". I said, "ok can you please just order the frames." She said she can't. I said, So, if someone breaks their original frames, that hold the already specific lenses to fit those frames, you can't order them?? I am sure kids break their frames all of the time!!! She said because of "inventory" this week, no. But maybe in a week or so. WHAT?? My kiddo's prescription is so bad that he can't see without them. I will never buy glasses from here again!!! I would give them a Zero Star if possible!! read more

What a Scam!!! Do not ever go to this place! I had appointment, Price they told me when I made an appointment,they doubled it,when I was there! No business ethics! read more

The staff here is wonderful! So kind, so friendly, and so helpful! Now to Dr. Lauren Sowash: she's fantastic! Not only is she unbelievably sweet, incredibly patient, and extremely knowledgeable--she has a GREAT sense of humor! Honestly: what more could you ask for? Truly can't say enough good things about her, and the great staff. A++!! read more

I have not purchased glasses for driving in ten years. I was a little shocked by how much they cost but I'm telling you, loved the service, loved the glasses. This particular location has the best sales associates ever. I had my mom in there at the beginning of the year and they were super nice and helpful. I would recommend them to anyone and will come back. read more