I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

I like coming to this business for my wellness eye checks. On the days I visit, their lobby is…read morenever busy with a lot of patients, and their employees are always smiling and very helpful. I also like my doctor as well: Dr. Yecheskel, as to why I keep coming back each year. On a recent visit, I noticed they had a Coffee Bar with a board showing the choices they had. There was also a magazine stand if you want to select something to read. I am always on time when I visit, and they are usually ready for me when I get there. I have never had to wait long for my appointments and I certainly appreciate that.

Exams are professional and get five stars for that. Gave three stars because I had an issue. I…read morecalled three times and left voicemails asking for a return call. I also sent a text, but no response. Then the next day instead of calling me or responding to my text I received an email. I found that to be unprofessional.

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

First the people there are courteous and professional. The office has all the latest up to date…read moreexam equipment to give you a thorough eye exam. Dr. Libowitz not only does all of he exams but does your fitting as well. Highly recommend Potomac Eye Care.

Dr. Lebowitz and his staff are excellent medical professionals. I know I'm getting the best eye…read morecare exams. I've been a Potomac Eye Care patient for over 15 years. The eye glass selection is perfect. thank you. Regine Morris

I made an appointment in advance, which I would highly recommend. Maria and I sat down and she…read moreasked me a few questions and paid attention to the answers. We spent a good while chatting as she wanted to know my lifestyle. I asked her to bring me some samples of frames that she thought would work for me. She was very attentive and patient as I tried and retried different pairs of glasses. Because she was paying attention during our chat, she remembered everything and found the PERFECT pair of glasses. I actually bought two pairs because I needed glasses for just computer work. I was notified when they were ready and made an appointment to come in and check them out. Again, she spent time with me to perfectly adjust each pair. I couldn't be happier with these glasses. The lenses are of a much higher quality than what you'd get at Lenscrafters, and it's really noticeable in the clarity of the glass. I tend to be a little rough on my glasses, but they have been perfectly fine, and extremely comfortable. The prices are a little bit higher, but with the attention to detail and the overall quality of the glasses is sooo worth it! You get what you paid for. I will gladly return for my next pair!

Super friendly and helpful staff. And very accommodating as…read morewell. my husband had to return multiple times for an adjustment on his new glasses and they did so without any hesitation. Would love to do business here again!

I was the last appointment and actually running a little late, I was anxious upon arrival expecting…read morethem to be unhappy with me. But they were surprisingly nice and patient! I completed all my paperwork online in advance so they had all my insurance information pulled up and ready to go. Before Dr. Hollier brought me back to the exam room, the staff members ensured that everything was cleaned and sanitized. Dr. Hollier and I were both required to wash our hands thoroughly before starting the exam. You can tell they really take COVID protocols seriously - which I appreciate! Dr. Hollier is incredibly knowledgeable, straight forward and patient. She was also very warm and made me feel comfortable right away. She was easy to talk to and addressed all of my concerns immediately. My wife came in with me to have her glasses adjusted, and Dr. Hollier was so thorough that she even addressed a concern I had with my wife's glasses even though she wasn't her patient. I was really impressed. The front desk staff is also very nice and accommodating! The office is very modern, clean and has a great selection of frames. The prices are standard. Parking is easy. We moved to the area right before the pandemic, and have been looking for a good eye doctor. I'm so glad to have found Dr. Hollier, my wife and I will be going to her moving forward!

The front desk staff was extremely rude to me. I made an appointment and they could not find it…read moreeven though I had confirmation email. I would not have written this review, as I tried to let the doctor know what happened, but I sent an email to the doctor letting her know what happened and I did not get a response. when I read about the practice, I did see the negative reviews but hoped it had been corrected or at least the doctor would be proactive.

I rarely give five star reviews as I typically will say there is always room for improvement. When…read moreI give a five star review it means I am 100% satisfied with the experience and service provided. I am admittedly picky about eyewear; The frames as well as the lenses. tl;dr- Eyes on Norbeck, and Raul specifically, are a 5 star experience! I purchased every day frames and lenses as well as a pair of prescription sunglasses. Not only did they have unique eyewear and quality lenses, they are a preferred provider in network with my vision insurance! I no longer have to go anywhere else when the time comes for me to look for new eyewear and lenses to go with it! Continue reading if you want the longer review! For years I went to a locally owned eyewear boutique, but after Covid, the shop was sold and their inventory was no longer unique or the high-quality of the previous owners. So I was on the hunt for a new place to purchase eyewear. I had already gone to several places in Washington DC and Northern Virginia and found that while some of the places had wonderful eyewear, they did not accept insurance and my out of network benefits would make purchasing eyewear a $4000 endeavor. Again because I am picky and have a penchant for I wear that is not mass produced. Add to that, I was also searching for an optical shop, where I would feel confident that my eyewear fit me properly, that the lenses were high-quality, and the person helping me select frames understood their inventory and had expertise in what they were offering. Enter Raul and all of the staff at Eyes on Norbeck! Upon walking in, you are created warmly and feel very comfortable. The shop has excellent lighting on the inside and nice big windows which bring in natural light. This is a big deal because lighting matters a lot when it comes to vision as well as the look and feel of eyewear. Immediately I knew I was in a place that cared a lot about vision. The selection of frames are unique and designer, yet reasonably priced. If I were to guess why they're pricing is so much more reasonable it would be because they maintain a regular clientele who are not only repeat customers, but bring in friends and family who also become regular clientele. Such was the case with me. One of my friends recommended the shop to me and I am so glad she did. Upon arrival, Raul gave my friend a big hug and he welcomed to me warmly as well. I explained what I was looking for and provided my prescription. Raul asked clarifying questions and made honest recommendations which included knowledgeable feedback on the frames and the fit. I had not made an appointment as I wasn't getting my eyes examined so I fully expected Raul to either take limited time with me or suggest I make an appointment and come back. I was wrong on both accounts Raul immediately, but without rushing, brought me around the store and we selected a few frames together. His expertise helped me not to feel overwhelmed and he very patiently, with a great sense of humor, brought me to making a decision on my eyewear that I feel 100% met my needs. Having worn glasses for over 30 years, and visited many places that sell eyewear, Eyes on Norbeck, and of course Raul, are a 5 star experience!

The doctor at Eyes on Norbeck is so kind, patient and knowledgeable. I have a bit of a more complex…read moreprescription and he has been so very nice to deal with. I would highly recommend his services. They have more tech type of equipment and also do virtual reality type of test as part of the evaluation process which is pretty interesting.

I've been using this place for several years. All the employees and the doctor are professional…read moreand capable. There is one employee that I feel deserves mention by name and that is Anne. I travel for work and she has been able to assist me over and over again with time sensitive situations. I took a pair of glasses with scratched lenses there on Friday before leaving the area for several months. She made no promises but called me this afternoon as I was leaving for the airport and had my repaired glasses ready to go. If this was the only time she has been so excellent I wouldn't bother writing but this is just one of several examples where she has proven to be the most helpful employee that I have ever met. She deserves to have her salary doubled.

Both associates I've interacted with got defensive very quickly. The last one I saw snatched a…read moredocument I was turning around to read to compare to my insurance cost. He mocked me for asking about the sequence of events to get my glasses. He claimed my pupillary distance was 26. When I asked in what unit he had no idea what a "unit" was. I asked in mm? He said yes 26 mm and then said "we're know what we're doing we've been doing this for years". My distance is actually 55mm. For the price they charge they have no idea how to provide quality customer service. Rude, unintelligent, unprofessional In response to the owner: Your whole reply is off topic and half is inaccurate. Nothing justifies his mocking both me and the previous client (after they left). As a grown man your salesperson needs to be in control of his emotions.

The staff is friendly and helpful. Dr Borsuk explains everything well and has a very calm demeanorread more

I was refered to Modern Eyes from the Lions Club since I personally could not afford the glasses I…read moreneed for my eye health. I was greeted well, they treated me well, but when it came time to pick the glasses and add the prescription... Well let me just say I am still waiting after a month. I have called several times since 2 weeks before Thanksgiving and have been given the run around, constant apologies and then promised phone calls that never come. For this to become the most expensive pair of glasses in my history of being a mother of 10 children, and purchasing glasses many times, as I expressed today with another phone call to find my almost $400 pair of glasses. Still have to wait until next week to come in to have them sized. I was told more than 2 weeks ago that they were there and I would receive a call to come in and meet the dr. To measure them on me. Yet I received many excuses for the time lapse, no communication, no returned calls and futhermore no glasses. After requesting to speak with the doctor today and was told he does not take phone calls I was done. What in the world do you have to do to see.??

Thank you, Melissa for the excellent service. Melissa helped me find frames, measured and ordered…read moremy glasses. She was patient and kind. She worked up the best deal on my reading glasses and sunglasses. I am now patiently waiting for my glasses to arrive. This is my second visit to this Lens Crafters. The store is immaculately clean and they have a huge selection of designer frames and regular frames. It is very comfortable and their technology is awesome. You literally put this thing on your glasses and it measures everything they need to fit your glasses. I think they are a great location and you will be happy you went.

I went in for a pair of readers and Neal was wonderful. He has great customer service and was very…read moreknowledgeable of what I needed. Kudos to Neal, he was awesome.