Please don't take time off from work to visit this vision center at Carlsbad New Mexico Walmart…read moreunless you want to be treated rudely with every reason why the sales woman cannot be helpful. There was a negative non helpful answer to every question and absolutely no interest in problem solving simple things. She also had no idea what my insurance company covered and had no interest in problem solving this to help me being this was year end. I finally just walked out. There was a very nice young woman who first helped me but unfortunately had to ask this woman for help because they were very busy. So it's Russian Roulette who you get there. I will not go back.

This is a drive of over an hour each way from Roswell, NM. My wife had an appointment for what we…read morethough would be new prescriptions and eyeglasses, After waiting THREE HOURS (!) all they gave her was the diabetic exam and no new Rx, no new glasses. The office blamed the insurance. We had to call our insurance people to make sure it was okay to get her in for new prescription, because she has had vision changes in the last year (which is concerning, when you are diabetic The insurance company took care of it and we booked an appointment, which took another month to get in. This time, we booked the first appointment of the day, 8AM, because we know they get more behind with each patient and didn't want a huge wait like last time. After driving down there (An hour and ten minutes), we were told it would be "a while" because there were FOUR OTHER patients scheduled for 8AM also! (WHAT?!!) They booked five patients at the same time! THEN, after waiting a half hour, we were told the insurance required PRIOR AUTHORIZATION, so they wouldn't see my wife! They sent us home! Our insurance company had ostensibly taken care of all that, but even if they didn't, then the office manager should have called to let us know at least the day before, so we wouldn't waste four hours of our day getting ready for and transporting to and from this facility. At the very LEAST, she could have advised us when we arrived, not make us wait an additional half hour! I am filing a formal grievance against this doctor.with the board of ophthalmology for the state of New Mexico, a complaint about them with the insurance company, and of course, warning all of you on here. Their dealings with insurance companies is almost as bad as their willingness to pick up the phone and let you know not to make the drive because they haven't got the insurance straightened out yet. From talking to other customers, it appears that this office routinely WAY over-books patients. If you don't live in Carlsbad, by no means should you do business with these people. See another of the fine Ophthalmologists in Roswell, Artesia, or elsewhere. All good wishes. Zehaas Sram

From the owner: Welcome to the ophthalmology practice of Michael Lim, M.D. At our Carlsbad, state-of-the-art…read moreoffice, our mission is to preserve, restore and enhance the vision of every member of your family. For nearly a quarter of a century, Dr. Lim has been committed to providing compassionate and personalized eye care to the residents of Carlsbad, New Mexico and its surrounding environs. Dr. Lim is uniquely qualified to treat all diseases and conditions of the eye, due to the fact that not only did he receive his medical degree from among the most prestigious medical schools in the country, he also completed his Doctor of Optometry degree as well. Our practice offers comprehensive eye care services including complete medical eye examinations and advanced medical and surgical treatments of the eye. In addition, our office is happy to provide a contact lens fitting service and a complete optical boutique. Our team of friendly and dedicated professionals are committed to providing expert medical care using the latest technology and advanced training in a comfortable and relaxed atmosphere.

I've been using them for several years. I trust they will take good care of my vision which is so…read moreimportant. The Dr and all the staff are great. Highly recommend them

My experience with Jackie was extremely frustrating. She repeatedly failed to give me her full…read moreattention during my appointment. While I was seated at her desk, she answered phone calls, and the same behavior continued while ordering my glasses. She also kept getting up and walking away throughout the process. This level of inattention was unacceptable and made me feel like my time and appointment were not a priority. She also raised her voice multiple times and kept saying it's because she's training. I will not be back again

Great experience very professional and quick friendly staff and accurate prescriptionread more

I've been going to Dr. Mayes my whole life! (The father) he's not the issue here! The staff is!…read moreI've tried to get seen for 2 weeks kept calling for appointments and they would put me on hold till the point where I had to hang up and never get to be seen!! I finally decided to go else where.

The wait was reasonable for having an appointment; the doctor was nice and did a good job, but the…read moreinsurance and customer service people were awful. I have never in my life felt so humiliated and disrespected ever. They argued with me that my insurance did not cover my contact examination and or fill. Well it did after 45 minutes of arguing they finally called and I proved them that I was in fact correct. They didn't say sorry for how they treated me. Also my contacts were ordered over a half a month ago and I STILL haven't received them. Never going back to them!

The office staff and Dr. Reber are great been using them for 4 years. Don't buy lenses here unless…read moreit's fully covered by insurance. I got charged 3 times the cost for 167 type lenses and the required anti reflective coating. $60 online without insurance versus $170 copays.