The doctor, Patricia Aldaz, is nothing more than a provider looking to secure copays. She doesn't…read morelisten to the patients concerns and writes them off. For example: I mentioned I get extreme stomach pain and that I had diverticulosis, which I had been seeing a gastro for before I moved states, and she wrote the pain off as the diverticulosis mixed with my diet, again which I had worked out with my gastro as being untrue. She never wrote me a referral for a gastro. I also asked her to sign a form for medical accommodations at work and I even offered to share the previous documents signed by my previous doctor to which she also declined because I was such a new patient. I worked all week to have my information transferred to the office so that the doctor would sign and even asked to be notified to come in when the information was received and I never got a call to come in when it was because it was apparently received on Wednesday. I went in today to finally have the forms signed and not only was the doctor not there, but I was told that she wouldn't have even signed the forms because I didn't have an appointment, so what was the point!! 0/10 I would never recommend this place to anyone, especially if you have chronic issues. They don't listen to you and they make you run around in circles just to tell you it was all pointless.

I really love this place and the people especially Susan Blankenship CNP or should I say Dr. She's…read moregreat. However impossible to call for anything. I was on hold with the call center for over 30 minutes 2X today. This is beyond acceptable and I don't know how to leave a rating. Can't rate Pres's call center that would get a 0. I'll split the difference. Fix this problem!

Hubby was pretty sick. We were traveling through and decided to stop. Place was clean enough…read more Hubby liked the doc and we both felt he received good care. MA wasn't the most friendly. Waited about 45 minutes. The recommended pharmacy was good. Hospital lost track of him and the order to get a Covid test so it ruffled his feathers a bit. Otherwise a typical day at urgent care et al.

Fast no wait. Actual doctor and not a PA or NP. I would go back if I need to. 5star for sureread more

DO NOT use this doctor for your child's health. She is not good with children or up to date with…read morehealth check ups. Office staff is rude.

dont go to this office find a better one. first off you will wait up to 8 hours to be seen. with…read morenot enough seats in the over crowded waiting room. I'm on oxygen and it took along time to get a tank because mine ran out of oxygen. they had people waiting outside the waiting room it was so crowded. They denied me my meds without blood work. I cant get out in this heat because i cant breath so went to er at night. i was told after that i had to go back to get paper work. i told them i needed my meds to breath i was denied again. the er couldn't do all the testing they wanted so now what. i asked if they can wait a few months to cool off or send someone they said no. i asked for portable air at least and was denied again. the doc. will not work with you, or try to help you there excuse was i wasn't seen for a year. they demand i come all the time and wait with no oxygen for 8 hours hummm. most doctors only ask you to come once a year. i talked to another doc office and they said that was wrong. they can send someone to my house for blood work and its the doc responsibility to get er paperwork. and they wont talk to my caregiver without a court order and notarized power of attorney. most offices just need a release paper signed sigh. they make everything imposable. all to force you to go so they can make more money. plus with my condition no doc has made me weight in a waiting room in my wheelchair with no oxygen. especially considering i have a brain tumor with savor migraines, seizures and and i vomit when im low in oxygen with migraines. this place is horrible if your disabled or really sick. don't go..

Dr Gallegos is the best most caring doctor in the greater south eastern New Mexico area. Her office…read moreis efficient, the nurses are kind and helpful and the Doctor spends a lot of time with me in evaluating and treating my medical situation as well as my family's. I would recommend her highly. If you are a drug seeker trying to fill a prescription without her evaluation - forget it - she is not an enabler!

Sadly, this doctor is truly awful. Both she and her staff are rude and unhelpful.read more

My Complaint is that this morning I arrived for a simple fasting blood draw at the outpatient lab…read moreon the hospital campus. Unfortunately, I waited for one hour to get in for a simple blood draw. The Staff acted like they didn't care if I was promptly received services or not. I have called the Administrator to complain. My time is just as valuable as theirs and I had many other things scheduled to be done that morning! John of Carlsbad

They won't hire security guards to patrol during the day. A man got shot outside of the hospital,…read moreand I personally witnessed two girls nearly get attacked unprovoked by a homeless man right in the entrance to the labs. When I went to the ER, the staff was rude and didn't check for a concussion after my blunt force injury that I had told them had knocked me unconscious. At the time when this happened I was 13 or 14. I remember the nurses snickering when I was in too much pain to get onto the x-ray table. I also remember a similar experience when I was 8 and sprained my shoulder, the doctors were annoyed because it probably would've healed on its own and I was wasting their time. One of my more recent ER visits had to do with a UTI. I was shaking, sweating, and throwing up and I was worried about it getting to my kidneys. Their attitude was dismissive and then they prescribed antibiotics and sent me home. The care here is just awful. My sister came here too sick to keep any liquids down, every time she was admitted they'd re-hydrate her and just send her back home to get dehydrated all over again. They refused to admit her for god knows what reason. It was a very traumatic experience for her. If you get injured and you can help it, go to Artesia's emergency room. Plenty of people share my sentiment in avoiding this hospital's ER. The state really needs to do something to take the stress off of our hospital, and definitely hire security guards.