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    Vision Service Plan

    3.7 (3 reviews)
    Open 6:00 am - 5:00 pm

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    AAA Insurance

    AAA Insurance

    3.8
    (194 reviews)

    Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

    The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

    Vision Service Plan - insurance - Updated July 2026

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