Edmonton West Location:…read more At first when I got to ArrKann, I was impressed. But over the last 3 weeks, the customer service has been a complete hassle! The Sales team; Cassandra & Ryan were both amazing, friendly and they really took our dreams into a reality! (Them two honestly need a freaking raise!) The day of pick up, we drove the trailer to the plot of land of which it would be staying and being a first time buyer we were extremely cautious bringing it home. Upon getting it home, we had noticed the furnace vent door had not been closed completely by their service department; and it had in fact broke in half from the wind all within 30 mins of owning it. We went straight back to Arrkann right away to order the furnace cover. The service manager Christine had ensured that she would order us a new cover and that she would call us... multiple days later still no phone calls. We used the trailer for one night. After pulling out our couches and chairs, there was mouse poop and chewed up pieces of foam scattered under the furniture and in the floor vents. Not cleaned and burnt out light bulb's, but we thought "what ever it's an easy fix" Then the rain came the next day... Buying a 2015, we were aware that it wasn't brand new; however that is why we chose a 30k trailer over a kijiji special. The seal around our slide out was in fact leaking and pouring in water over our dinette, the slide out wall and about 20" of our carpet. We IMMEDIATELY returned it back to ArrKann. That evening we dropped off; we were so close to closing time that we had to call them to say we were on our way and would be there right at closing time. Their staff stayed until we pulled up, and to be told by another service member "that furnace cover is here and in stock"... I was furious, the fact that nobody in the service department even called to tell us they had the part and there was no calls ever made from Christine. We had called her a total of 9 times in a week; leaving multiple voicemails for an update, and never once did she bother to call us. It came to a point where my father had to step in and call Christine to hear of any update on our trailer; she which then put the phone down on my father! (He is a service manager for over the last 16+ years, and never once has he ever treated a customer the way that Christine had). From this point on, our only point of contact is the Manager Cliff. G. For all of our updates, we have called him directly for all of our questions, and estimate time to pick up our trailer. What we thought would be quick, easy and great service; me & Daniel are very disappointed in the ArrKann service department. Sales team is great, and they worked their magic (Amanda was great at getting the interest rate that we were hoping for!). But once you buy, you're on your own. "We've water tested your trailer with a sprinkler, and we can't find any leak, you can come pick up your trailer when you're ready"....they didn't want to reseal our slide out because they couldn't find the problem. However we had video proof of the leak, and the force of wind and amount of water in that rain storm was much greater than what a 'sprinkler' could do. Save your pennies and buy PRIVATELY! 2 Stars, one for Cassandra & one for Ryan doing an amazing job and finding us our dream trailer within our budget. Thank you so much, to the BOTH of you.

We bought our brand new Fifth wheel in red deer last year. it is a superb unit. There were small…read morethings that needed to be done to the unit but they were identified and we arranged to drop the unit off to the Acheson center in October. We had an issue with our slide toppers allowing water into the coach. We had to chase after them to get the repairs done because no one wanted to listen. we had video evidence of the issue. It was found a major repair was required on the main living room slide. completed. All the small things were verified and fixed We went in to pick the unit up in April the front driver portion of the camper dome had been contacted damaging the gel coat. We did a walk around and found the damage. No one had verified the camper was in good repairs. when we mentioned this they said they would make repairs. it was going to take 3 weeks. W live 4 hours from the repair center. They said we could take the unit and arrange a different time for the repairs to be completed. We brought it back in on July 2nd 2025 for the 3 week repair. They also had replaced the front LED lights but when we got the unit home we found the lights had not been hooked up to the battery because of this a number of the plug ins didn't work. We problem solved this issue and fixed it. When we arrived back to pick up the unit we attempted to hook up the unit and found someone on the team had removed the hitching mechanism from the hitch and had installed it correctly. When questioned we were given a bunch of empty noise about disciplining some junior tech or other. How about you all put a QC process in place to prevent customers from experiencing damage to equipment extra cost and time wasting from a group that is supposed to be professional. Any warranty work I require going forward will be done at a different repair center. Empty words like I understand your frustration and you deserve to express yourself is pointless to me do the work and do it right. Positive Jamie D was always there for support. Francis O 'Shaughnessy

We have had several repairs small and big done on our 1990's Class C motorhome. They have been able…read moreto bring in all the parts we required and at reasonable prices. They have always done a thorough job and we would highly recommend them.

Very prompt helpful response from a guy I accidentally woke up in the middle of the night. I had no…read moreidea, and wasn't expecting a response until the morning. Sheesh I can be such a thoughtless idiot sometimes. I hope he got back to sleep.

LOVED working with Visions RV over the last year. We ordered a factory build which took a little…read morelonger as expected (due to covid) but the dealership on ALL levels supported us through the transition. The Management right down to sales and service were amazing! Outstanding really! They really listened to our needs and wants. They took many things into consideration and made miracles happen for us. My family is about to embark on a full time tiny living adventure thanks to the amazing and supportive staff at Visions RV, Acheson. They will be greatly missed and highly recommended!

I was asked to buy a camper to provide my own accommodations at work. I was refered to salesman…read moreShawn Dempsey but a good friend of mine. I looked at the online inventory picked a beautiful trailer and applied. I was approved quickly and started paying for my trailer before I even seen it. Big mistake trusting him and the photos online. I went to go get my camper there, and there was no walk through no instructions I was basically told to get the trailer off the lot by 5 or they would lock the gates. I pulled it off the lot and parked it at the truck stop across the road. When I returned the jack wouldn't work to get it back on my truck after running other errands. Once I had fully set up the camper I was disappointed to find -severe water damage to all the floors as well as some walls. -missing blinds -missing cover for water pump -the back bunk for kids was broken -they provided the wrong power cord for my unit -the oven doesn't work. Very disappointed as the photos in the ad showed no damage and I'm assuming that the damage was why they rushed me out of the yard and didn't do a walk thru. Then after calling them they promised to fix everything. So after I was finished that hitch at work I brought the camper home and on a sketchy corner the trailer decided to lose a wheel. Causing a huge safety hazard to me and everyone else on the road. When I called Shawn about it he told me to get it fixed and he would cover the cost. Getting a roadside call was not cheap and I had to go to Ukraine on a missions trip, so I also had to pay someone to haul my trailer to them. After my 3 week trip I got back to them to tell me my camper is still not ready. So a week after I returned the camper is finally ready. They replaced -the jack. -the water pump cover And gave me a new set of matching rims with mismatched tires, the lug nuts are not even the same size on all 4 which really makes it annoying. When I went to go get my camper I had arranged the day before, then confirmed the day of before driving 3 hours to go get it. Upon arrival Proceeded to tell me that I would not be able to pick up my camper as there was no one to drive the tractor. When I started yelling and swearing then the parts lady ran to the back to see what she could do. Then she returned and said 10 minutes. Then I had to back in to the shop to get my camper. No walk thru like promised. But while we were hooking up the unit the shop guy told me to my face that he can drive the tractor but he was just feeling lazy, but he would do it for the parts lady instead. I'm pretty blown away by the unprofessional attitude and the blatancy towards a customer. I really expected more from a professional dealership, oh and Shawn Dempsey has yet to reimburse me for towing, parts and service as he promised me he would, he also berated my friend who refered me to him because he sold me a junk product and I'm holding him accountable. I've refered 2 other people since to other dealerships through my friend. Also there is a water leak in the lines that I need to get fixed. I've asked about replacing the whole unit as this one is obviously sub par but they fail to communicate with me at all about this.

Hi there, my name is Pam. I would just like everyone to know that I had the most wonderful…read moreexperience Fraser Rv in Leduc Dan Mcphee was the most help. He found us a wonderful RV. He was most helpful and understanding and listen to what we were looking for. Thank you Dan for the great jobs. Five stars for you buddy.

Bough a 22rbwe last year service was very good Repairs were…read moreto my satisfaction Repairs were done in good time Service deptmertment very good

What a breath of fresh air! We had such an amazing experience at Trail Blazer! Paul, our sales…read moreconsultant was so great! He made sure to show us different options for what we were looking for. At first I wasn't sold as I had my mind made up on another layout and with another dealer. When we were ready to buy, that other dealer dealer didn't even get back to us. We reached out to Paul and came we in to see what other options were available. Paul was so observant with what we were looking for and showed us units that fits our criteria! When we found our new trailer I fell in love with it (I was very skeptical at first) Paul and his team made the whole process very easy. I love how it's family owned and you can tell that they actually care about their customers! If you're looking for amazing quality product, with a great customer experience experience, I highly recommend Trail Blazer and Paul! this is the place to go!

STOP!!!!! BUYER BEWARE!!!…read more TrailBlazer RV will knowingly sell you DAMAGED GOODS, We bought a 2009 RV from Trailblazer, we asked Mike the sales guy all the right questions and were repeatedly lied to. Brought the RV back for LEAKS more than once and MARK in Service DID NOTHING TO FIX IT!!! SAYING THEY COULD NOT FIND LEAK. ONLY two short yrs later RV was sold for scraps after floor and walls were soaked and moldy. iT BECAME SO WET THAT EVEN OLD PATCHES REOPENED ( We patched where we could but couldnt stay ahead of it, Inspector said the leak was there for more than two years.) TrailBlazer's Manager CHRIS did nothing to compensate us in anyway. Even with these Leaks being previously recorded on TrailBlazers records they said they could do nothing for us. THEY ARE ALL ABOUT JUST GETTING YOUR MONEY, THEN YOU THE CUSTOMER ARE ON YOUR OWN... WE WILL NEVER BUY FROM THIS DEALER AGAIN OR RECOMMEND THEM TO ANYONE IN THE FUTURE BUYER BEWARE!!!! VERY DISAPPOINTED After only two years we still have a loan to pay for and NO RV :( R&C

The RV park is huge, but they have everyone completely piled on top of each other while the entire…read more2/3 of the rest of the park is empty. Everyone is seemingly staying long term, which comes with having a lot of belongings outside of every camper. Most all of the roads on the property are potholes and huge puddles. Wouldn't want to walk to the bathroom or main facilities because of all the water on the road to get there. They have one toilet stall in the bathroom, and the rest is paid shower stalls. Huge Landry room.

Owners allow their dog to run free in the campground but if your dog gets loose and poops they…read morecharge you a $250 fine and if it happens again they evict you . Was decent place a little too close together the campsites and the management was not nice although the girls working in the office where great . The laundry room had more then half the machines out of service . Supposed to.have security but they weren't there half the time and left very early middle of night . Too much money for monthly rent almost 900 plus 25 cents per kw

For the diamond class service you want and at a price you can afford, Brad is the Rick-Man…read more He fixed my rusted and seized brakes a couple years back when I couldn't move the car. Worked like a dream. This time around, needed a new water pump as the previous seal broke and I hadn't moved the car in months. Assessed the issue on time one day and came back on time the very next day with advice about a recall for my fuel solenoid that had me taking up to ten minutes to fill up. No dealership hassle or overblown costs fixing things that don't need it. Just a great product by a great craftsman that's trying to feed his family, you can't go wrong.

From the owner: Rickman Mobile Mechanic is a full service repair and maintenance mechanic specializing in AUTO and…read moreRV. We offer the convenience of coming to your home, place of work, or roadside for mechanical assistance. Rickman Mobile Mechanic serves Edmonton and central Alberta providing outstanding service and the highest quality workmanship, tools and diagnostic equipment.

There should be an option for NEGATIVE numbers because that's the service you will get from…read moreWoody's. The service department will nickel and dime you to death and for no reason. After your first visit you realize you cannot trust their claim of what has been done to what actually has been done. It really starts from the Service Manager and then ripples down the line. He is not of "service" and neither is his staff. Sadly, you can only purchase GD from Woody's and then you are stuck with the service department. The receptionist has answers for nothing, you can ask her anything and her response is ‍ Had I known what I was walking into as far as the service department is concerned, I may have considered a different brand. I sure hope GD gets enough complaints about Woody's service department that they decide to no longer associate with them. My only recommendation to you if you are reading this comment and you are looking at a Grand Design RV, don't do it until you have found a service department that is willing to service your RV because they only thing Woody's Service Department is willing to do is charge you for work that you will never actually know for sure, has actually been done.

Charged $350 and did literally nothing. Just provided a report of what they couldn't and wouldn't…read moredo.