Paid $2,800 on top of line flagship Samsung TV. it has issues only 9 months old. You have to fight…read moreto get Samsung to honor the warranty. Now after calling the BBB I have a second repairman comming out. Unfortunately I can't trust the TV to work or how long it will work so I exiled it to basement. Don't waste big money. Costco has better deals

This is my third TV purchase, and I would not consider going anywhere else--best selection of…read moreSamsung TVs and best prices around. The customer service has been excellent. For my first TV, I needed some service, and they came out here and resolved the issue immediately.

Have you ever been to chaos? No, then take a visit here to get the feel of it all. I have never…read moreseen a Best Buy Outlet, nor even knew it was a thing. When I drove into the plaza I noticed the familiar building and gave it an afterthought. I'd be back to visit it on my way out. When I parked and went inside I didn't know what to expect, but it surely wasn't this. I was expecting at least some order, but no. Think of this place as your open box destination. Basically, anything that has even been returned to a Best Buy ended up here. From appliances to television, laptops to desktops, tablets to sound bars. And anything in between. Looking for a deal on a 75" television, you might just be lucky here. Need a MacBook, they got you covered. However, if you want to pick up a game for your system, this is not the place. I was approached once while I was browsing the televisions and I had asked about this place. The associate told me what the jest was and I told her that I was sorry that this store was now an outlet. She chuckled and thanked me for my concern. I spent a lot of time at the tablet/laptop section. It is hard to browse this section since it is in cages. After a while I just gave up on this. I did end up purchasing, but for the life of me I cannot remember what it was. I do remember that the lines were crazy and no one could figure out what line to be in. The guy that helped me was quick and I was on my way out the door.

A Tremendous Experience at Best Buy Outlet - Bowie, MD…read more I had an absolutely outstanding experience at the Best Buy Outlet in Bowie today. I went to pick up my washer, but unfortunately, it didn't fit in my vehicle. Without hesitation, the team quickly arranged for it to be delivered and installed at my home. It was seamless, professional, and exceeded my expectations. I want to especially shout out Dre, who went above and beyond in every way. He walked me through the process step-by-step, was incredibly kind, professional, and considerate. He noticed I was dealing with some arthritic pain and personally grabbed a chair for me and said, "Please, have a seat." That level of care and human decency meant so much. This is exactly what I think of when I think of true customer service excellence. Dre is a shining example of what it means to care for customers -- and proof that there are still good people in this world doing service the right way. Thank you, Dre and the team at Best Buy Outlet Bowie. You've earned a customer for life

My sister and I came to Best Buy to purchase a computer for our mother. To be honest, I forgot this…read moreBest Buy was in Woodmore Town Center, which happens to be much closer than the Annapolis location. I'm glad we came to this location. We experienced phenomenal customer service from Ashley. She offered us pleasant assistance with a smile! Ashley made suggestions, showed us different options, and was extremely helpful. She was also patient and able to answer all of our tech questions. The store itself is spacious with a variety of electronic options to choose from. They also had plenty of options fully stocked on the sales floor. We were able to make the purchase and move on with our day. An easy breezy shopping experience. Thanks, Ashley!!

Robin Simms Best Buy Management Team…read more Very disappointed customer # GJD127856 On June 28,2026 I was scheduled to have radio installation, on this visit I was informed by auto installer the items I purchased under supervision and assistance of Best Buy staff the wrong items were purchased. This appointment was then cancelled and rescheduled for July 13,2026. I returned to Woodmore town center location as scheduled early. At this appointment I was referred to three different staff for my installation appointment. Finally, I was informed that the technician was NOT available today! After being delayed , my concern is no one could have notify the customer that the 4 pm appointment was cancelled. Per the staff you only have ONE technician. A courtesy cancellation would have been much appreciative. Finally, I was rescheduled for July 25, 2026. I am writing this as a formal complaint, in after inconvenienced and no results no return calls from any of Best Buy management team. As a manager someone role should include follow up or quality control for this location. Emergency do happen but this whole process was been disappointing, as a repeat customer who has supported BEST BUY in the past;it appears staff disregard the value of customer time . This boils down to staff needing additional training and customer service skills. Wow the location has a rating of 2 stars..

As a bigger woman I have always liked the fit of targets plus sizes, however this location has…read moredecided they no longer support the plus size community and no longer carry anything bigger than the circumference of my ankle. I've already cut back on my Target shopping thanks to the DEI rollbacks. I guess this just ends my relationship with them altogether. Do not support non-inclusive stores.

Place opens 7am All the self check outs only take cards…read more Only place to pay cash is some flunkie counting the drawer AT 8:30 !!!! Shouldn't have to be inconvenienced to want to give up cash, especially if the store has been opened for for an hour and a half. Good help hard to find? OR are good managers are hard to find. Crofton location is light years better!

They appear to have gone out of business after many years and theories (MiB Headquarters, etc.)…read more All signage has been taken down and the lot appears to be in the process of being cleared.

I've been fortunate to have requested repairs on several of my Electronic products, (in Pasadena,…read moreOff Ritchie Highway), for many years now, & the problems with each were resolved in quick order! And, currently, They are during work on my Antique Hurricane Lamp! Mr. Dana R. Daffin danadaffin60@gmail.com 2:30AM 3-3-2018

Very pleased with the services of Chris who installed a dual dash cam system in my vehicle, as well…read moreas Chris who spent time familiarizing me with the associated app. I definitely recommend their services.

Truly is the best customer service I have ever experienced. They were very knowledgeable, helpful…read moreand helped to guide us through a difficult third party item! Helped to make this experience hassle free. Could not recommend this place enough!!

Anthony went above and beyond to ensure I had a great experience, if you have any questions or…read moreconcerns they're more than happy to explain to you the step by step process, and even the cheapest route to go! They honestly treated me like royalty when I came in for my iPhone 16 having issues. I was so pleased I even bought some company stock lol.

Do not take your phone to the place. They steal your information and scam you. I had my screen…read morereplaced and during the repair they broke my faceID. One week later someone attempted to make a fraudulent online purchase by stealing my information and stealing passwords Do not trust the staff they are not checked or bonded to secure your information

I've done business with this company for years and they are the best in the DMV area! Great prices…read moreand convenient drop off & pick up times. I brought a gaming pc that was designed by the owner, for my 14 year old son. My family's cell phones have been repaired here as well. This business is a one stop shop! The owner, Fredo is a jack of all trades! He designs graphic tees and other clothing items. I was able to get all of my questions answered in a timely fashion..

This was an easy experience! I simply texted, dropped off my laptop and picked it up a few weeks…read morelater good as new! Pricing was reasonable. Communication was easy. The requested repairs were completed perfectly.

Great salesperson and an even better installation experience. Having bought two washer/dryers from…read moreSears and Bray & Scarff, I had not seen what a professional install looks like until Brian and Jake came out. Thank you!!!

So our fridge got on the local train right around Thanksgiving 2014. We heated some pie and I…read morepulled out the frozen yogurt, and sho nuff, the frozen yogurt was more like liquid yogurt. One word for that: egads! We did a frantic online search to find appliances, and stumbled upon Appliance Land Etc. The Appliance Land website didn't show many details about specific appliances in inventory, but we went anyway, trying to avoid the big box stores if possible. They had a great selection, but really only one in the size that we wanted (30"W 66"H 30"D) but it matched exactly what we were looking for. Dennis was amazingly helpful and awesome. He checked the inventory and saw that he had last year's model of a fridge in the size that we needed. He offered us that model for about $50 off the normal retail since it was a floor model. Turns out, the inventory was wrong and the model on the floor was the 2015 model. He offered us the same discount on the fridge, and we're having it delivered for free on Tuesday. I'll write an update to my review after the delivery. They offer haul-away for $20 and they will recycle it. A couple of notes, we found the same model fridge at either Lowes or Home Depot, and it was the same retail price. We chose to support small business. Dennis also gave us some good advice on microwaves and how easy it is to install them in lieu of a vent. I would highly recommend these guys to anyone shopping for appliances. We're looking to redo our kitchen in a year or so, and we'll definitely be visiting these guys when we shop for appliances.