Nate came into our home and did an excellent and thorough termite inspection. He was very polite…read moreand professional and extended expert advice on what to look for. Thank you for everything. We will look forward to using the services in the future.

Customer service is top notch! They were super polite and professional. I will definitely be using…read moretheir services and will be referring them to all my friends and family !

I have been extremely impressed with this company, especially their termite inspector, Byron…read more Initially, I reached out to several companies for quotes, but when Byron arrived, it was immediately clear that he was knowledgeable and experienced. He did an excellent job explaining the situation, outlining the necessary steps, and helping me understand the process. After speaking with him, I felt confident moving forward with their quote for termite treatment and tenting of my garage. What impressed me most, however, was Byron's outstanding communication and dedication throughout the entire process. He consistently kept me informed, attended all the meetings before his crew arrived, and even went to my neighbor's house to help remove items in preparation for the tenting. Although the tent removal is scheduled for tomorrow, I am so confident in the quality of their service that I wanted to share my experience ahead of time. I highly recommend this company to anyone in need of termite services. Byron has been exceptional from start to finish, and his professionalism, knowledge, and commitment to customer satisfaction truly set him apart!

I had the pleasure of meeting Kevin today..He was very professional and courteous. After treating…read moremy backyard ,He gave me some great tips on how to maintain my home and my pets free of fleas...Thanks again Kevin...

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

Mills Pest Management has been to our house twice now…read more Once for rodent removal, and then for ants/insects. Immediately happy with their rates and the reviews regarding their service and quality as they were available on the weekend, which made it easier for us to accommodate and be around in case. The value comes at the immediate resolution you get as you'll see results within a day. For the rodent care, they revisited the house to check the traps for a couple of weeks after first service and for the ants, came back when I called and informed them I had a small resurgence of those pesky critters. 10/10 all around from reception on the phone to meeting the techs in person.

I love this service! We had so many ants and spiders in our house that it got to the point where we…read morecouldn't leave any food out anywhere without finding a trail of ants all over it. The first initial service didn't really help, but when I informed Mills about it they came back and even offered to spray the inside of the house, which did the trick. Honestly we were sold, and I love having the routine service on the property -- we haven't had any problems since. Kevin the owner really cares, and our tech Wyatt is amazing and highly recommended. For the money they charge it is completely worth it. If you need any sort of pest management, these guys are the ones for you.

We had a rattle snake in our yard and they sent someone that quickly removed it ! Thank you!!read more

They were quick to come out which I appreciated, but they set the traps and never came back, never…read morechecked in, never offered to check in and help try a new strategy for trapping the raccoons on my yard. I paid them, and that was basically it. Once the bait was gone the traps effectively stayed inactive for 10 days.

Hired this company off of a recommendation from a friend. They did a great initial rodent proofing…read moreand follow ups to removed the dead trapped rats. Oscar Cortez has been the man coming solo each following visit, to either remove a dead rat(s) or check on the traps and bait. He always calls and texts before showing up with an ETA, comes and does the check up, re-baits and sets any new traps. He even found a spot that was missed on the first visit and sealed that up. He always has good energy and doesn't give me any hassles about anything. He really knows his job and this area of expertise. It's been 6 months now and no rats! Before, I'd get rats every few weeks in traps.

I was incredibly stressed after I started noticing a foul odor coming from the walls in my closet…read moreand hearing scratching noises up in my attic. I knew something wasn't right, and I needed help as soon as possible. From my very first call, this company went above and beyond to accommodate my urgent situation, and I am so grateful for their kindness and professionalism. Our field representative, Nicolas, was absolutely outstanding. From the moment he arrived, he was incredibly friendly, patient, and thorough. He completed a detailed inspection and took the time to explain exactly how mice can get into a home, pointing out areas of concern and answering every question I had. He then walked me through their entire plan for sealing entry points and preventing the rodents from returning, making sure I understood every step of the process. What really stood out was how understanding they were about my budget. They presented the recommended service but also worked with me to find options that fit within my budget without making me feel pressured. That level of honesty, flexibility, and compassion is hard to find these days. By the end of the visit, Nic didn't feel like just another technician--he felt like a trusted family friend. His knowledge, professionalism, and genuine care turned what was an incredibly stressful experience into one where I felt informed, supported, and confident that my home was in good hands. I wholeheartedly recommend this company to anyone dealing with a rodent issue. If you're lucky enough to have Nicolas as your representative, you'll be in excellent hands. Thank you for treating us like people instead of just another customer. It truly made all the difference :)

Very professional and courteous service. Marcus came to my home and treated the property very…read morethoroughly. Iam very happy with the service.​

Mosquitoes are SO BAD now, and I am From Florida!! I can't believe it, every time my kids stepped…read moreoutside they would come back in with 10+ bites! Thanks to google and yelp I found homeshield and called them for help specifically with mosquitoes. I was able to set up monthly service quickly and they set to work putting traps out and treating the property. I am two months in and so far it has definitely helped. Sergio is our technician and has been extremely fast and efficient with my yard and switching the containers out to kill these pests! I love that everything is automated with this company as well, I get a notice when they are coming, treat the area, and have left. My last place it was really random and hard to tell, so I appreciate the communication!

Micah and the team at 360 Rodent Control were great. We found evidence of rats in our home and…read morereached out for help; Micah came out promptly, did a thorough inspection, and clearly explained what he found, what was causing the problem, and the steps they'd take to fix it. He answered all my questions and provided a clear, straightforward quote so I knew exactly what to expect. The service that followed has been excellent. The crew arrived on time, cleaned up all the affected areas, and sealed everything so we're not dealing with ongoing issues or new activity. Everyone was professional, respectful of our home, and left everything neat and tidy.

Micah was thorough in his inspection and communicated his findings in simple and easy to understand…read moreterms. He showed up on time and was prompt in responding to all my questions and follow ups. Jorge, Santiago, Elvis and Johan were diligent and professional throughout the cleaning process. The heat was brutal but they were determined and thorough and friendly. They left no trace when finished. Now in the follow-up phase with checking traps for holdouts and installing new insulation in a few weeks. I'll follow up after that but 5-star all the way so far.

The RAT guy! He runs the ship and he's funny…read more They came by immediately and sprayed my place for a pest issue I had. The tech arrived promptly the day after request and took care of the business Highly recommend!

Great product but frustrating scheduling and pricing department…read more Summary: The pest control guys themselves are great to work with and are very efficient. The scheduling department and billing leave much to be desired. Pest control solution: like I said earlier the product is great. I haven't had any crickets or spiders or fleas or anything in my back yard and front yard. The exterminators are great and they make sure every place is covered. They are also very quick Price model: so it's a subscription based, I got a decent deal because I was going to be charged a good chunk. It's 65 per visit and they are supposed to come by every second week. Scheduling department: Here's my biggest pain point. They are supposed to call you to schedule when the pest guy comes by and I want to be home to make sure the job gets done. First time I scheduled things out it seemed ok. It was the next two months that were frustrating. A month later I was supposed to get a call, I didn't get any call and I had to call them to schedule things out. I asked them they assured me they would come. I don't get any confirmation. Second month, the exterminator just shows up while I'm out of the house, I didn't get a call even though they told me they would schedule it out. They said every second week, but the exterminator showed up on the first week. They told me the scheduling department said my phone blocked them and I checked my phone made sure they weren't blocked and they weren't. Next day another exterminator shows up at my house calls me asking where I am. Apparently nobody bothered to call me and they just tried the next day. So finally I had to call the a scheduling department to check availability next week they said they'd get back to me. Weirdly enough I got a call from them and the number wasn't blocked after all they just didn't bother calling me the last couple months. Billing: I am very frustrated with their billing system. When I initially set things up with them, I told them to bill the card they have on file. First month cool they billed that, second month I assumed they billed that. This third month after the exterminator leaves I open my mail to find out my balance wasn't paid from the second month. I called them and told them to settle the bill and freeze my account. This is very frustrating because I got saddled with a 130 bill that I wasn't planning for this month. Final thoughts: it pains me to say I don't know if I want to continue using this service because of just how difficult the scheduling and billing department have been. If I have to call in every month to make sure nobody shows up at my house without me knowing. If they told me I had to call them to schedule out a visit no biggie that's the expectation but when you tell someone that you'd reach out to them then you need to reach out. Anyways like I said, it's been frustrating. The product is great and I do recommend it but make sure everything you tell them is noted down. The exterminators are great and very nice and professional. I have a mixed review but it shouldn't shy people away from this company especially because the product actually works. Give it a try just make sure you are very clear and always check your card to make sure you're being charged.