My boyfriend and I wandered in here to have our glasses fixed…read more * Mine were getting too big to fit on my tiny head *blushes* * He needed new plastic nose-balancing-thingys (i don't know what they are called- the clear bits that balance on your nose) It only took about 5 minutes, and when I asked how much it would cost, they just told us to make a donation to their charity box. What lovely staff! Thank you Vision Express folks (^^)

Apparently only English people are allowed to make appointments here. Yesterday I accompanied a…read morefriend who has been staying at my house. She booked an eye test and contact lens appointment online and received an email stating that her appointment would be between 13.00 and 18.00. As there was no further communication from Vision Express we assumed they meant we should just turn up between those times and wait for someone to see us. We took the tube to Stratford and walked into the shop around 16.00 only to be told by an individual with zero personality or customer care skills that there was no appointment, because the mobile number my friend provided was French, not UK-based so they didn't feel like calling her on it. Charming. They wanted her to come back next week for an eye test, then back again several days later for the contact lens appointment. So we went across the road to Specsavers, who were delightful and sorted it out.

I booked an eye test at this branch using a free voucher I found online. I had to wait for a few…read moreminutes beyond my appointment time as it was busy during a weekday, however this wasn't a problem. I encountered 5 staff members in total and all were very courteous and friendly. The technicians explained every test to me clearly to ensure I understood what was going on. When my prescription was ready I was sent directly to the floor to choose some frames. I did feel a little pushed into this, as they assumed I would buy the glasses from them. That said, I could have said no - and they have to make their money somehow! The advisor who was supposed to assist me got caught up with another customer. However, while I was browsing 2 other staff members asked if I needed any help, and one of them subsequently guided me through my purchase. While choosing my glasses the assistant was very direct, giving me her honest opinion on the options I tried on. This approach may not suit everyone, depending on how comfortable you are with a stranger telling you what you should be wearing :) When finalising the measurements, tinting, glare-free finish etc, I did feel a little rushed through the process. Overall this is a great little branch of Specsavers and I'm sure I'll return.

Staff at this branch were so helpful and courteous. I was taken back by the customer services and…read morefeel almost embarrassed that I turned my nose up at this place before I walked in. Very happy that my nose didn't stop me. Prices were very affordable. Joe (supervisor) was amazing and all the other staff echoed their supervisor.

It's with a very heavy heat that I bring you this news: I need reading glasses!…read more I'd originally done the eye test at my local Specsavers, but the selection of frames wasn't great and so I ventured elsewhere to find some more stylish glasses. These glasses that I picked up first were also the ones I ended up buying. The frame is called Cartwright and I immediately liked them. The service was great and although they said that it would take up to 7 business days for my glasses to be ready, I received a notification the next business day that I'd be able to pick them up. Also, I thought they were a good value for money: £150 including prescription lenses.

This is a small review. We came, We saw, We Bought. It was a bit of an impulse purchase. We were…read morekilling time near the market and saw the store. I told my wife to take a look. These would be the styles to show up in our part of the country in a year, or two. The wife liked the styles. We did some looking, and in a few minutes we had frames to take with us. These were not something we were going to be able to get in the States. We will get her prescription updated at home and lenses made. The young lady who helped us could not have been be nicer. She made sure the frames were the correct size for my wife's head, and that they fit properly. We are happy.

my new favorite sunglasses and my new favorite place to get them!…read more keval has an amazing shop and is wonderful to talk to :) i asked if he could switch out the lenses on a pair of frames i liked and he was able to do it same day! cannot recommend this shop enough, it was the highlight of my stay in shoreditch

Just wanted to say that I whole heartedly agree with the previous reviews I here…read more Previously I have used Boots opticians quite a lot and they seem really slow and not very attentive. These guys are definitely a cut above. Can't remember what the optemetrist was called but they were lovely and gave me some good info about eye care ! Will be coming back here as required!

Ronald Brown was acquired by Scrivens but I can't change the name via the Yelp app on my phone (!)…read more Anyway I have been using this optometrist for four years now not under the 'Ronald Brown' name as well as Scrivens (it essentially remained the same, bar the sign above the door) and the service has always been exceptional. The reception staff and the optometrists have always been courteous, helpful, sensitive, and overall lovely people. Recently the optometrist's equipment has been upgraded so no more of those (kind of creepy IMO) big boxes hanging off of the wall, but an HD screen which sees (excuse the pun) you through your eye examination; as well as a much less intrusive (and more accurate, apparently) eye pressure test. No more horrible puffs of air to the eye! My optometrist has always been polite, explains anything I ask, and they go the extra mile if you've experienced any odd problems with your vision at no extra cost. Highly recommended.

My go-to opticians, very caring and professional staff. I would recommend this place to those who…read moreprefer personalised customer care.

Really friendly and helpful staff. Had my eye test done here and it was all very thorough. Then…read moreasked them if they could just replace the lenses in my existing frames to keep it all a bit cheaper and they said 'no problem'. They ordered the lenses and told me when they were ready so I could drop off the frames, then managed to get them all fixed quicker than I thought. Really great service. Thoroughly recommended.