I have been a patient for over 15 years and my 2 daughters, always excellent service. Had an eye…read moreappointment yesterday, new people, new doctor, all were excellent in their service to me. The young lady that I dealt with on my lens prescription was very informative and gave excellent customer service. The cashier was awesome, very friendly and was chatting with us, very informative also. She checked us out and we left . We went to lunch and I went to look at my invoice and I notices it did not show my vision insurance copays. I called back to the office and spoke with a nice man, named Darrin. He got my info, looked up my account and said they did not have my insurance info in their system, he got what he needed and said he would get with the optical department. I got a call this morning, he told me everything had been entered and yes, I was due a refund and he could credit my card right then if I could give him some info. He ran the card while I was on the phone with him, told me how much everything was and this $$ was my refund back to my card. He apologized for the office's error. I just want to tell the whole office staff and to Darren , Thank You for your Prompt service of correcting this error. This kind of customer service is why I keep coming back to Orange Park Eye Center. Sherry Reinhardt

Ridiculously invasive request for personal information. I went to the Orange Park Eye Center to…read morelook for frames. The lady at the front desk asked me for my name and phone number to "put me on the schedule." I told her that I was just looking and did not want an appointment. She pressed me further and told me that they wanted to know who is in the building, which seemed odd. So, I gave her my name and phone number. Then, she asked for my birthday. I'm more or less flabbergasted at this point, since the business is located in Orange Park, not Beverly Hills. I told her to just put down 1/1/2020. Another staff member came out to request my birthday because they want to know who is in the building. Good grief, do they have a lot of thefts in that area? I have never had anyone ask for my personal details in order to look at eyeglasses frames.

I really enjoyed this Optometrist visit. The selection of frames was great. Both Steve and Dr…read more Harrelson were welcoming, polite, and sincere during the visit. They kept my interests of utmost importance and recommended lens and frames that I liked without breaking the bank. The selection was fantastic like Revo, Shamir, and Nike to name a few. The technology for the eye scans was a great feature and the explanations were laid out in terms that I could understand and relate with. My family and I have a new Optometrist.

Paid 400 for glasses and insurance paid an additional portion on top of that. Paid extra for a…read morewider field to read better. Can't even see out of them except for out of one tiny spec on the left side. My cheap reading glasses are better. What an absolute waste of money.

Best Optometrists office I have ever been to! From the very beginning they were incredibly…read moreaccommodating with their hours offered, and politeness on the phone. Front staff was very friendly each time I visited. I went in for an updated glasses prescription and left with contacts(I received an updated glasses prescription as well), which for me is a really big deal..... I have tried contacts in the past, and it has always been a frustrating experience. These guys heard my concerns, and still thought they could help me, so I gave them a chance. They were so patient and found the perfect contacts for me (something I thought would never be found). I can't even believe the amount of time they spend with you o make sure you really get the hang of it. I finally felt confident, and I was so excited because I am getting married soon and I thought I would never in a million years not be able to go without my glasses for the wedding, but now I can! The pricing was super affordable compared to what I have seen out there. I also have VSP so the cost of the vision exam was very low, but because I also went with contacts there was the contacts fitting fee which was very low. I think I spent around $70 out of pocket (this includes any applicable copay I had) for a well vision exam, a contacts fitting, glasses and contacts prescriptions and a little left over for the cost of the contacts (after my VSP allowance was applied maybe like $8) I will definitely be referring anyone I know to these guys, and will continue coming back! :)

I fell and had a cut about a 1/16" below my right eyelid. Since I have been coming here for…read moredecades, I immediately called and they said my normal doctor (Muneer Hannah) was not available but Dr. Carly Hannah could see me. From the staff person who took the call, to Sarah, the nurse, to Dr. Carly Hannah was a wonderful experience!! Everyone was so caring, welcoming, efficient and professional!! Dr. Hannah called me when she got back into the office to see how I was doing. Staff here cares about their patient's health!! Highly recommended!!

Yesterday I had a bit of an eye emergency. I've been dealing with a stye since last week and it got…read moreworse over the weekend (it grossed me out). My eye was swollen, my vision started to become blurry, and it was uncomfortable. I called Atlantic Eye Institute to see if they could fit me in for a same day appointment. I was NOT holding out hope, but when I called I was pleasantly surprised they had something open that afternoon. When I arrived I filled out virtual paperwork, and then waited in the lobby until my name was called. I can't remember the nurse I had, but she was pleasant, asked a bunch of questions regarding the state of my eye, did some observations, and then walked me to an open room. Dr. Diaz came in happy as a clam. Greeted me with a nurse. I told her I was sorry that my eye looked disgusting and she smiled and said these are interesting to us. So that made me feel somewhat better. After looking at my eye, she decided to drain the stye, due to the size, the discomfort I was having. It didn't hurt, she prescribed me a steroid antibiotic cream, and made me a follow up appointment and I was on my way. I was happy and grateful they could fit me in on the same day, because I was miserable before I came in.

Optical department definitely needs a remake on customer service…read more I dropped off an old frame to get fitted with new lenses in good condition only to be called back letting me know they broke my frame and I would have to pay for a new frame (their error but I paid the price) ? I called management - they promised I would receive a call back from the manager in optical - I've yet to receive a call or my refund that I paid! And to put the cherry on top of my experience - when collecting my new glasses - I was told they were upfront in the reception area. Normally when you get new frames - the optical technician checks to see if the glasses fit properly but they refused to do and I am appalled at this since I paid for a new frame! And all this because I called to make a complaint that I had to pay for a new frame when I left my old frame in good condition. Atlantic eye institute do better with your optical customer service!!! I was expecting a call back from optical which I never did receive! I was expecting my refund on a frame that I had to pay for which no mention was made of. And most certainly was expecting when picking up my new frame that a fitting would have been taken care of and see how the glasses fit but instead they were left at reception - absolutely appalling!

I have to say, I decided to go with civilian providers when it came to eye care this time around. I…read morechose one a good distance from my house that had pretty stellar reviews. I guess I got weary of military grade frames and lenses. Also, I just wanted to have more options on eye care and potentially better technology for my examination. Well, there was one impressive machine that was a true upgrade from the normal dilations that required sunglasses for hours at a time. Even with the extra $35 fee, it was worth trying and I got to see the pics as Dr. Potochick explained what he saw on the screen. No dilation. No funky shield. And thankfully, all was good with my eyes - retina in good shape! 5 Points Eye Associates has been around for a long time, since 1976. Dr. Potochick has been there since 2008 - a well-seasoned veteran in his occupation! Very thoughtful, courteous, and he'll answer all your questions. I was very impressed with the treatment and attention I received there. After the exam, it was time to choose frames. Tabitha took care of me and we worked through about 20 lenses before narrowing them down to 5. Then after working through those 5, it was clear the Ray Ban was the winner! Rev now sports Ray Ban's for his daily eyewear! These glasses are comfortable, look great, and finally, I have progressive lenses! (The military doesn't offer progressives). I'm getting used to my new progressive lenses right now. Been good so far - at least writing this review with them on was pretty easy overall! I chose to write my review on 5 Points when the job was completed before rating and writing my review. I will say that I can recommend them highly. Picking them up today and their taking care of me with solid professionalism and seeing to the completion of being sure the glasses were going to work for me was very impressive. I encourage anyone who's looking for a solid eye care to visit 5 Points Eye Associates! Also, I love the building it's in. Originally, it was built as the Home Telephone Company in 1914 and 5 Points took custody in 1976. A lot of history in this building! It feels like a classic when you walk inside! Recommend: HIGH

I have been visiting Dr. Potochick for many years and really hope I don't ever have to find a new…read moreoptometrist. The team there is amazing from the personnel in the front to the personnel in the back! Dr. Potochick is a perfectionist and will get you taken care of, that I can attest. I highly recommend this place!

My experience with Atlantic Eye has been truly exceptional and deeply personal to me. From the very…read morebeginning, I felt genuinely cared for and supported throughout my entire LASIK journey. Michelle Murray was incredible--she guided me through every step of the process, answered all of my questions with patience and compassion, and gave me hope when other doctors had turned me away or failed to show the same level of care and understanding. Her kindness, knowledge, and encouragement made all the difference for me. Dr. Michelle Diaz, who performed my LASIK procedure, was equally amazing. She was professional, reassuring, and highly skilled, making me feel completely confident and at ease on surgery day. The procedure itself was quick, smooth, and much easier than I expected. Because of the outstanding care I received from both Michelle Murray and Dr. Diaz, I will absolutely be recommending Atlantic Eye to my family--not only for LASIK, but also for regular eye care appointments as well. It is rare to find a team that combines expertise with genuine compassion, and Atlantic Eye has truly earned my trust and my family's future business.

Very happy I made the switch to Atlantic Eye! My previous…read moreeye doctor has repeatedly dropped the ball with being disorganized and not answering their phone, so I must admit I had some hesitation going to the eye doctor. Thankfully it was a pleasant stressfree experience and I 1000% will return. Highlights: 1) great customer service on the phone and in person 2) clean tidy office 3) easy parking 4) as a new client I was offered an appointment with one week for a wellness exam! My mind was blown! 5) doctor was thorough & explained things clearly and easily 6) I was given my contacts & eyeglass written prescriptions without having to even ask for them 7) there is a doctor on call via phone holidays & weekends The way healthcare should be!

Great care. My son and I eye exam was very thorough. Dr. Photo chick was patient kind and really…read moretook his time examining our eyes. I was looking for a Dr. that didn't rush and and I came across this office and the reviews stood up! I am so happy I went and I will be going back for future needs. The care was awesome, staff was friendly, Doctor was patient and listened to all my concerns!

Dr. Potochick gives thorough eye exams in beautiful surroundings using the latest technology…read more Helpful friendly staff make the complete process a pleasure.

First time going there today for an eye appointment. They are affordable without insurance. Dr.Dao…read morewas amazing!! Very nice doctor and the process was quick and easy. I will be back next year. :)

I have been using this eye doctor and eye care place for years. I absolutely love them. The…read moredoctor is great and the staff that help me with my glasses are wonderful. They are always honest with me about how the frames I pick out look and help me make better choices.