I've been a patient of Blackstone Valley Eye for 5 years now. I am still very impressed with the…read moreway their staff, my patient care and the time the doctors spent with me. They are all very professional, knowledgeable and very helpful in picking out new frames. I am very pleased overall as a patient.

They were so nice and even took me 10 minutes before my appointment. The staff was kind and easy to…read moretalk to. They were efficient and very helpful while picking out my glasses. I would definitely recommend them!

This is for the Woonsocket office!! I was severely disappointed with my experience. I have vision…read moreinsurance thru my job. I don't live in Woonsocket but wanted to support a smaller business vs a large chain. Called ahead & spoke to front desk agent 1, she confirmed they take my eye insurance which is a common one. Walk in day of exam, get my exam done, I was then told by front desk agent 2 (I believe it was a blonde woman) I don't have eye insurance and only my exam is free but the glasses/lens aren't covered by any insurance. I know for a fact I have coverage and tell her I called to confirm I did and was told so by front desk agent 1 and it was taken by this eye office. I was disregarded by front desk agent 2 and told to call HR at my job about it. I wasn't going to stay and debate as she was unfriendly. Contacted my HR office and they confirmed I had said eye provider. I call the eye office back and reached front desk agent 1 who confirmed (again!) I had said eye insurance which I said I know I did all along. Because of this incompetent experience from front desk agent 2 I just had them send my eye prescription over to an outside big chain eye office instead because this office wasted my time calling around and driving to another town. I go to the big chain eye office, pick out my glasses no problem. Get the glasses and the prescriptions felt so off, he tells me wear them for a few weeks to get used to them and if it still feels off call the small eye chain (Atlantic family) and ask for a re-exam. I wear them for Over a month hoping to get used to them. They don't feel right. I feel cross eyed wearing them, can't gauge distance when I walk and the floor feels elevated. I go back to Atlantic family, they test my glasses and said my prescriptions match what was on file from exam at their office. I ask if maybe the exam needs to be redone ? She says if I wanted to "entertain" that idea I could get re-examed. I didn't like the wording and treatment assuming I was being a difficult customer (why would I lie about the prescriptions being off?) all I wanted was to see correctly while driving and living life lol. Disappointed again at this place. I just wait until 2025 comes around instead to get exam at a different big chain instead of Atlantic family. I Won't come back. My eye exam was a bit weird too. She barely had me view the board to call off what I saw. Just 2 lines of it. The exam would be more in depth as I had sat in with my child's exam and it seemed more thorough. Fast forward a few months later it's now 2025: I get a new eye exam from a big eye chain and they tell me old prescription from only a few months ago at Atlantic family was completely off. I had astigmatism in BOTH eyes not just ONE and the vision in my left eye was completely different than what Atlantic family prescribed. Don't let Atlantic family eye gaslight you into believing the exam they do is correct.

Atlantic Family Eye Care have a superior Optometrist and Optical Department. Their number one…read morepriority is the customer, and their Customer Service is A number 1! I definitely recommend purchasing your glasses from Atlantic Family Eye Care. i give them 5 stars for sure!!

I will start by saying my initial conversation about who to see for the problem my husband was…read moreexperiencing was with their scheduling department. gal was quite pleasant and got us an appointment quickly. Receptionist pleasant and efficient at appointment. our problem was the assistant who took us in prior to seeing Dr. She proceeded to basically lecture us because we did not have a referral from an optometrist. I suggested we leave and she calmed down a bit. Saying that was the problem with the general scheduling Department. That was not our problem and as patients she should not have treated us that way. Doctor was fine when we saw him. Unfortunately this is the second time I've had a problem there and probably will not return. I think they are too big and have lost the personal touch.

Complete joke. First time I had a visit, they told me they didn't take my insurance to later find…read moreout it was a mistake. They day of my appointment 15 min before, they called to tell me the doctor is out. Complete waste of time, find an eye doc that isn't a complete mess and has some standards of professionalism.

I went in for an annual appointment, which was efficient and overall fine. I looked at some glasses…read moreand told the optometrist clerk I didn't want to spend any money out of pocket and just wanted to get something covered by my insurance. She said she understood and then took me to a rack to pick out some options that were covered. After sitting back down, she tried to upsell every option to me. I declined them, and then was still met by a $110 quote on my way out. There are signs everywhere saying "no refunds", which did not inspire my confidence in the quality of their craftsmanship. I can get 5 pairs of similar quality glasses online for less money and be met with better customer service with return options, so I'll be doing that. During my short thirty minute visit, the phone was ringing off the hook, calls were going unanswered, and another customer was in the lobby literally crying in frustration over having had such terrible experiences with the office. I had a similar experience with this office last year and will likely be taking my business elsewhere in the future, which is a shame because again, the tech and doctor seemed knowledgeable and efficient.

I loved the eye doctor but the way this business group operates makes no sense and they don't…read moredeserve me as a patient. I appeared for my appointment on time. I leave work 40 minutes early to drive to my appointment. As I sat in the waiting room I see a text message on my my phone telling me that my appointment had been cancelled. The text message was sent 28 minutes before appointment. They called me too 28 minutes before but I'm driving so my phone is in automatic do not disturb until I shut off my car. I asked why and I was told by the receptionist that even though I confirmed my appointment by email prior thereto, because I failed to return their call when they called me to remind me of the appointment they cancelled it. I confirmed my appointment and that is all that should be necessary. I lost an hour and a half of work with no pay. I will find a nice little small office who will treat me with respect.

I was told about this place , by a friend. Told that they were best in ri for eye care . What a…read morejoke, worst place ever . Staff was rude , doctor was ruder , he had no clue what he was doing. They made me wait 4 hours before being seen , didn't tell me I would need a driver that they were dialating my eyes. This place is pathetic . Needless to say I won't be back

Super helpful service and knowledgeable staff! I needed an in stock freezer, and they helped me…read morefind what I needed and got it at the store fast for me to pick up! They also service and the prices are great!

The store did reach out to us and is working to find a solution. My review will be updated once…read morefixed. Appreciate the customer service and help we've been receiving. They've been very apologetic.

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

I have to take away 1 star from my previous 5 stars because today was the like 5th appointment in a…read morerow I waited more than 40 mins past my appointment time!

Horrific service since Dr. Hayworth left! They don't return phone calls, when you are promised…read moreglasses in two weeks, you have to call back a month later to find out where they are and still have to wait. Then when they come in, it's the wrong prescription you call them and they don't call back. Time to find a new optometrist!!!!!