I have worked with several property management companies throughout the Puget Sound area and the team at the VIS Group is truly exceptional! Each member of this team is incredibly friendly and knowledgeable and every interaction I have had demonstrates their genuine care for clients and commitment to meeting their needs. I highly recommend the VIS Group to anyone looking for an outstanding property management company experience! read more

Nezza was very helpful in resolving my issue. I appreciate her timeliness and understanding.

Camille Melo is amazing! Had a super fast response from her with VIS Group so very pleased! She handled all of my questions as well as my additional questions concerning billing and our HOA contacts. Very much appreciate efficient, professional, informative responses received from Camille cannot say enough! Our new gorgeous home to enjoy as well as an awesome HOA property management company puts our minds at ease! Thank you so much for all you have done and look forward to working with you in the future! read more

I had some concerns but Nezza addressed them calmly. I appreciated her professionalism in addressing my issue.

In Puyallup, Judy Doyle is community manager for Waterford Crossing, and has provided excellent service in regards to several problems. This is a very positive change moving forward and I look forward to working with her should should any other problems arise. Customer service was excellent. read more

Zyra Villena explained things to me very clearly. Very good customer service! Ron S. read more

Had question regarding HOA dues & NORIEL IGNACIO was very nice to talked to and called me back regarding my concern. Thanks Noriel.

I am happy to report that the VIS HOA staff supporting my monthly payments rapidly responded to my request for a reimbursement of a significant overpayment due to my medically caused error. Although I provided a detailed explanation of the incident, the VIS Lacey office was adequately prepared with a tailored form and immediately processed my request. I was also comforted by receiving a message from Sheila Dames from the Renton Office to assure me that my issue had been approved for resolution. VIS's HOA management processes are superior to those that I have previously experienced. Tom Kumashiro, Indian Summer HOA resident. read more

Do not buy a home inside of an HOA that is managed by this company!!! They have sent us infractions almost monthly about nit picky shit and I have spent most my weekends this summer trying to make them happy but there's always something else. I am a fairly proactive person, I try to address maintenance issues befor the become issues. They cited us for our 2 year old great condition fence for not being the right color, meanwhile the fence the HOA is responsible for maintaining is rotting away. They cited us because our grass wasn't green enough, but the grass they maintain is deader than mine by far. We water as often as the city of Lacey allows in the summer, and our summers are very dry. They nit pick all kinds of shit but the truth is, no one in our neighborhood has issues with their house's appearance. No one who actually lives in the community wants what they are doing. Word to the wise, avoid HOAs completely, but especially ones run by VIS. read more

Tiffani was quick and knowledgeable and helped me get an issue resolved with my HOA sooner than expected. Thank you!

VIS did call me after my review and was apologetic. I am updating this review due to the fact that they responded and asked for an update on multiple occasions. I am only increasing it to 2 stars because, I am relatively sure I will have a situation where I need to work with them again, and to be honest, I really wish they would have waited for that to happen rather than asking me again to update my review. It is weird, I almost feel bullied into writing this. When I do work with them again, I will let you all know how it goes... Lynda read more

I have been in homeowners association for 25 years. This is the worst administered homeowners Association group that I've ever been a part of. I have been twice charged for late fees because of administrative errors, and they made no effort to try to rectify them. When you talk to them, they're very patronizing but polite. They do nothing to resolve questions or problems. read more

VIS is a horrible company, they seem to just profit off people owning a home. My parents home is in a neighborhood also managed by them and they would take pictures of someone else's home claiming my parents are in violation, also with my home, they will not give me straight answers for my issues, and no proof that they actually go to the board. I have made my home in compliance with their rules and they still fine me, and will not return calls or emails to make sure I am in compliance. It's horrible I can't get any type of resolution. Their management team is aweful not helpful at all unless they are making some type of money. They have me fines daily while I'm waiting for an answer from them. I feel harassed as we have someone driving and taking pictures of our homes and all i've tried to do was increase value of the neighborhood. After asking them if they are requesting to devalue mine to meet their preference. they just said well they aren't a home owner they wouldn't know. read more

Very very great service Zyra Villena thanks for your help All is well, very nice talking and polite behavior read more

Michelle was very helpful and patient. Listening to my frustration with my HOA issues. One of which is my lawn. Have a much clear understanding what is happening and that my issues are being addressed. Thank you. read more

The lack of communication from VIS as renters is unacceptable. Mailbox after mailbox is broken into, when it happens, VIS will notify HOA members, but not those who rent, and in the Meridian campus, renters abound. Emails get dismissed. As someone in their second year, we still have no HOA rules given to us, we still don't know if our garbage cans are out on the correct side of the curb (it's a thing) and we will never be notified if our mail box is broken into unless we ourselves notice, which could be days give our out of town work at times. The company is dismissive and adds to the negative context of HOAs. Three emails to VIS, and no answers. Just empty promises. read more

Not helpful not transparent nor honest asked for help pr receipts regarding excessive HOA Fees. None given - never called or emailed on our new account to alert us of fees. Placed a lien without notice. Very disappointed would not recommend read more

I just moved in to a new neighborhood that has an HOA but I never got that information from the seller or the sellers realtor. It took me a while to track down all the information and by the time I did, I had already missed one payment. When I called VIS Group, Inc., Shantil was the person I worked with. She was super patient and nice and helped me through the process of getting the right paperwork to the right people. She did a wonderful job and what a great employee she is! read more

The only thing keeping this from being a 5 star rating is the inability of their upper management and accounting department of being able to be flexible enough to handle a large special assessment by our BOD to our homeowners the way that we needed it posted on the monthly invoices. The company's saving grace is the "Rock Star" of a manager who was assigned to our community when we were suddenly left without one. Koryn Liberal stepped in at a very critical moment and made miracles happen practically overnight. There have been some bumps in the road, but over all, we are so glad that Koryn is our manager. read more

Natalie Holmes has always responded to all my needs as a board member. She's very professional and reliable. I would highly recommend her and VIS to serve your HOA's needs and property management demands. read more

VIS Group has historically presented poor business practices in regards to the residents of our community. They send out notices of violations to families that are incorrect (wrong homes, wrong addresses , incorrect violations) , they offer poor customer services, and the owner, Eugene Kyyan, apparently believes that he doesn't need to earn our business, but rather, he apparently believes that he is entitled to our busiess. There is no supporting evidence that this property management company is worthy of conducting or maintaining business with our community. read more

This is an awful management HOA company. All they do is take photographs of clover on people's yard. There has been no maintenance of our blocks in Horizon Pointe, Lacey, WA. They used to maintain the parking strips and streets...fall leaves...cut...blow...etc. Now, nothing but sending out letters to people about clover. WOW! It's no wonder people don't make their monthly payments, for what? Where is the BOARD? Don't you oversee this management company and their poor work? I would never recommend this company to any business or community for management. Irritating and expensive. read more

I stopped by to get some information and the receptionist made the decision no one could help me. Even went as far as to tell someone you don't have to help her if you don't want to talk to her you don't have to. Guess what lady I also have properties here to turn over. But not to this office. read more

Most horrible place. Have charged me almost 1000 in fines over the last few years while neighbors with weeds and tall grass don't even get a warning. Then was sent a bunch of letters while I was trying to ask for a moderation stating that I was going to be taken to court and charged thousands in lawyer fees. Then after I payed those fines I just recieved a 40 bill for some weeds in someone's yard almost 4 hours away??? This company is just absolutely terrible. read more

VIS property management has been our property manager for three years. They have done a very good job and I would recommend them if you are searching for a property management company. Our particular comminity manager at VIS is Koryn Liberal who has been responsive in addressing any issues that arise. read more

Truly miserable years-long experiences with VIS. Glad we soon will be free of them. For many years, we've owned a condo (that we rent out) under management by VIS. We have been set up on ACH direct transfer of monthly fees with them for years - for as long as they've offered ACH as an option. This means DIRECT PAY, right out of our investment account which is always lavishly funded - hardly a "paycheck by paycheck" account. And yet, time after time we get nasty "snail mail" notices that we have not paid our bill. Yet THEY ARE THE ONES TO COLLECT IT - AUTOMATICALLY via the whole ACH automatic bank transfer. And every time, we call them - no answer.... sit on hold for 45 minutes - never an answer. We email them - no response - EVER - even though they email us all the time (but never reply to us). It seems their ONLY communication form is via a US Mail letter, in an envelope, with a stamp. No phones, no return calls, no return emails. Thankfully this condo will be on the market soon - and we'll be done with this poor-performing "management" firm. If you can avoid VIS, you would do very well by doing so. read more

Have yet to have a good interaction with this company after 3 years. They say they work off of the guidance provided by the HOA, however, they insert their opinions into what constitutes as a violation, and these opinions seem to change at various times. We had a violation of our grass being too long - they had decided that the best time to do their inspection was in the middle of the worst air-quality days of the year when it was difficult for anyone to be outside from all of the smoke for about a week. We had mowed as soon as it was comfortable to do so - which was still before the common areas were mowed - and received the violation notice shortly after. During written communication, it was brought up that our clover was the main issue and that it was longer than the grass and needed mowing. Now we have a violation of weeds in the yard - based on previous communication and the generalization in the HOA guidelines, we had no idea what they were referring to and then they finally told us it was the clover flowers. I'm not sure how we're to know that they are now considering our plants weeds when the only communication we have is that it can't be longer than the grass that it's growing with. read more

Update: The Covid restrictions are really creating problems for companies, therefore I am changing my review due to hard work performed by Mr. Eugene K. by resolving my issues. ++ on Expectation management and Conflict resolution! Thank you Mr. Eugene K.! read more

Thank you so much Ashley from Renton office who provided me excellent service. Knows her stuff and gave me exact information I needed the most. Happy holiday VIS team. read more

Poor management of HOA, vague and inconsistent rule enforcement and repeatedly incorrect information. They told our most of our block our trees were dead during early spring. They are back to green as expected. One neighbor spent over $1000 unnecessarily. Vague inconsistent expectations and over enforcement. Multiple times we have been notified we missed a communication, but none was sent. We have zero issues getting any other mail. read more

Your website does not seem to be a secure website. No matter which device I use, or which browser I use, I am denied access every single time due to the fact that the browser does not recognize you as a safe place to do business. I'm trying to figure out how to pay my bill online which I have done many, many times in the past and yet I am now denied. You do not take payments over the phone so I'm not sure how I am supposed to get you a payment on time without driving 30 or 40 minutes to see you or trusting the mails which I don't generally do. Please advise your IT team to upgrade your systems so they are compatible with Macintosh, Google Chrome, and Avast. read more

Robert and team at VIS are a much better addition to property management than the management team they replaced, especially from an owner's standpoint. Keep it up! read more

I own a small (16 ft.) teardrop RV trailer. The Meridian Campus bylaws specifically sates that such an RV is allowed to be on the driveway for 24 hours. When I am going on a trip with the RV, I park it on the drive the night or day before and plug it into shore power to cool the refrigerator, and also to clean and stock it, bedding, towels, etc. I received a notice of non-compliance and blew it off because I had been in compliance. Then later I received another notice and was fined $65.00. I have a particularly passive aggressive neighbor who is doing this to me. She/he took the photograph of my RV on my drive from their 2nd story window and submitted it to VIS as a violation. I had placed a sign in the RV window, "Not Stored", but my hateful neighbor took the picture at an angle, which I believe she did to avoid the sign. I called VIS 07/08/2021 and asked what was the proof that I had violated the 24 hour rule and the first lady I spoke to said, "None". I was passed off to Mr. Scott Ross, the VIS Meridian Campus Manager (or something like that). Mr. Ross explicitly told me (and I pressed him for clarification several times) that the bylaws prohibited parking the RV on my drive even for 15 minutes. Again, I pressed him several times to clarify. He said that it must always be parked on the street. This was a totally fabricated misrepresentation of the bylaws by someone who either should have known them, or at least checked them before issuing such an inaccurate/false edict. I do not know if VIS and my hateful neighbor have some kind of special relationship, but the original report of a violation was false, there was no proof that I busted the 24 hour limit, and Mr. Scott was either blatantly incompetent or was entirely misinformed, or did not bother to look up the bylaws, acting like a King arbitrarily dealing with a pesky subject. We won our appeal, but the VIS wording made it sound like a one-time favor. Bottom line, in this HOA a neighbor can use VIS/HOA to aggravate another neighbor while providing no proof and the VIS just unquestioningly accepts their claim (such as two date/time stamped photos spanning greater than 24 hours) and then the victim of the hate has to go through an appeal process. I am looking forward to the day I move from here. read more

*Update* *After a phone call from VIS they have been apologetic about the inconveniences we have had with them. As I was told in our chat, there is no way to clear my account of their mistakes so I will keep my review up. I was however pleased to know that they realized their mistake and apologized for it. I can appreciate a company that does that. For that I have upped my star review.* Original review. If I could give a negative star review I would. This Management company has caused over $1,250 in late/administrative fees to our Home Owners Association in the last 3 months. THE LAST 3 MONTHS!!! and we just switched to them 3 months ago! They are neglectful, they do NOT return calls, they do NOT answer calls. There is no way to contact them and get a response in a timely manor. When you do get ahold of someone, they respond like you are an idiot by talking down to you. They do not listen to what you have to say and will not read into your messages. Their fix all is to "pay the balance" until weeks, even months, go by before they resolve the issues that they created to charge you late/administrative fees. I have NO respect for this company and would STRONGLY discourage anyone from using this company. read more

Mrs. Noffsinger was an excellent help to my family. I was able to voice my concerns and she took immediate action to help resolve and conclude the situation. She was patient with me and compassionate. Best customer service! read more

I was dealing with a frustrating billing situation today and I was pleasantly surprised that two employees heard me out and went above and beyond to provide personal service and fix my issue! Kudos to Irene Kreutzer and Erica Hanline. read more

Sent HOA citations AFTER the citation due date had passed. Incompenetence incarnate. Tried to fine us for a couple of clover flowers growing in our yard. Morons couldn't even attach a picture showing the any sort of non-compliance. Phone calls result in some idiot mouth-breather just saying repeating, "you needs to submit a form...." What the F*ck do we even pay our HOA dues for if you aren't going to do anything? read more

I have been paying my HOA dues to VIS for over a year and usually between 1st-5th of each month. For some reason they said my December payment was late. The payment was mailed by my bank on 12/05/23 and they deposited it on 12/14/23 and charged me a late fee/admin fee of $55. I disputed this with them and the HOA board did a "One-time Courtesy reversal" I gave them the benefit of the doubt due to Christmas, mail may have been delayed. Come January, the same thing occurred again. My bank mailed payment on 01/03/24 and they deposited them 01/16/24. I went into their office showing documentation for the past year that I always pay on time and they agree applauded my record keeping and said they'd look into it. After their review, I was asked again to fill out a dispute form for the board to review. The second appeal was denied. The board can only make their decision based on what VIS tells them. I refuse to pay these fraudulent fees and will explore all options for justice. Reading other reviews, it seams like this is a pattern with VIS. I tried to contact Eugene K. (business owner) but he didn't even bother to return my call and just had the property manager reach out to me - without resolution. They also claim on their website they are "Members of Community Association Institue" When I called to verify I was told that they are not members?? read more

These people have always frustrated me to the very bone. They will fine you in a heartbeat for stupid reasons, and expect to be denied when you attempt for a rebuttal. Why? Because they are thieves and have nothing better to do but take your money. I hope you all realize that many homeowner despise the system you run. I know so many who have moved out because of your company. You all are ridiculous. To share you my most recent experience, ever since we purchased the house in 2010 we've only had one account on their ACH site to pay both of our HOA (Campus Meadows and Meridian Campus) dues. I repeat, ONE ACCOUNT. This year, we decided to update that ONE account by putting my checking account and removing my wife's. That is all. Three months have passed and I get a late fee of $80. $80!!! For what? Because the payment for Meridian Campus did not go through. When I asked for a corrective action, I was told to create a second account for Meridian Campus. Since when?! And why was I NOT told that a second account is needed when all I did was update where the money would be coming from?? Without any warning, any type of communication, email/calls prior, any effort whatsoever to reach out to inform me of this issue, they instead slap me with a fine of $80! When I asked for it to be waived, they waived $15 admin fee but not the $65. Why? They said they have sent me plenty of warnings. BUT, when I asked for proofs, the failed to provide them because they never did anything in the first place to inform me. The only "warning" I received from them is the same invoice that already had the extra charge in it. Many businesses out there make the effort to contact their customers when issues like this come up to try to resolve it BEFORE applying any additional fees. But you guys are something else. You could've reached out when you learned about the payment issue and we could've been taken care of it immediately. But you just love to get people's money the second you see an opportunity. To make matter worse, all these back and forth with them happened in 30 days. Guess what happened afterwards? They slapped me with another $15 late fee for not paying the original fine given. Unbelievable. I don't know how you all sleep at night. read more

Long Text... I've been having an ongoing problem with Scott Roth (Association Manager) at VIS Group concerning a Satellite dish that was installed in front of my house. I have a bank of large trees in the back of my home and Direct TV can't find a line of site to the satellite and decided to install in the front of my home. Well this satellite dish was installed over 6 years ago and for whatever reason VIS decided to site me for having it in this location starting last year. I asked why they waited so long to "write me up" and was told they had a change in board members and it is now a problem. Initially I was told I need a document from Direct TV (DTV) stating why they installed in front vs rear of my home. After hours and hours on the phone with DTV trying to get this documentation, they informed me that they are not able to produce a document and email as they are not set up to accomplish this task. I informed Scott at VIS that I am having issues providing this letter because DTV said they can't physically provide a letter. Meanwhile, I am getting fined I guess monthly for this so called infraction and just found out they put a lien on my home. I travel a lot for my job and in between being at home and deployed, I've tried to resolve this issue with VIS to no avail. They are being totally difficult and unwilling to work with me. I am now on disability and decided to devote more time trying to resolve this issue. Last week I physically went to VIS office in Lacey and asked Scott can he provide a copy of this "mysterious" letter that even the folks at DTV say doesn't exist. Initially he said no he will not provide a copy of the letter, I asked why, you can simply redact all private information and provide a copy so I can show to DTV. Kathleen, his assistant actually sent a copy of this letter via email from the "AT&T Office of the President" since receiving, I have attempted numerous times to call the individual named on the letter to no avail. I finally reached another person at this office and they informed me that they have never heard of this letter. I actually read the letter to the individual at the AT&T Office of the President and they said ok, they would have DTV service department dispatched to my home and evaluate the dish to see if it can be relocated. If not, the DTV technician can simply sign the letter that I read to him stating it can't be relocated because again, DTV technician or main offices do not have the means to create an actual document. So, today the DTV technician arrives, evaluates and states they can't move the dish to the rear of my home. The DTV technician (Joe) actually went above and beyond and informed me that he would go with me to VIS office and see if there are any forms he needs to sign stating this fact. After talking to the front desk clerk "Ellyssia" who has been fantastic by the way she called Kathleen Noffsinger who intern called Scott Roth to speak with me and the DTV tech. Scott was very rude and unwilling to listen to the actual DTV technician and stated that this "mysterious" letter from the Office of The President was the only document that was acceptable. I as well as the DTV technician explained that the folks at the Office of The President scheduled the service call and stated that the technician sign the document provided by their office. Scott was very rude and unprofessional, he refused to accept the information provided...I asked what more can I do? He simply walked away stating he has another meeting to attend. I as well as DTV went above and beyond to provide a statement regarding this satellite dish. I called Eugene Kyyan the CEO of VIS Group and explained the long history as well as our interaction with Scott today. He stated that the "Board" sets the rules and he will discuss with the Board and see if they will approve. I have never in my 23 years of military service as well as my 10 years of corporate management have come across a group of more unprofessional folks in my life. If a customer or any other entity were treated this way by any of my direct hires, I would apologize, fact find and reprimand immediately. I know most would simply say take the dish down. Well, I am a 100% disabled Veteran who has served and fought in the military for most of my adult life. I try my best to follow the rules and be a happy productive citizen. I am not asking for any sympathy, just venting my frustration. There are folks out there a lot worse off then me and fully understand the environment we live in today with Covid and all the other craziness in the world. Again, just wanted to vent and let folks know how unprofessional and rude Scott Roth at VIS Group Inc was to both me and the Direct TV technician today. I now understand why folks have issues with HOA's! They are needed however, when certain individuals in leadership positions refuse to listen and act in a professional manner it hurts the company's reputation. Thanks for allowing me to vent! read more