I shop here often. Today there were no shopping carts available at 9 am. I finally secured one…read moreinside that a worker gave to me. Tried to go upstairs with the cart. Elevator is not working. Went to get a basket so I could shop upstairs. Had to carry a lot of stuff in the basket. Got back downstairs and realized I'd forgotten something upstairs. Put my basket in my cart and climbed stairs again to get my item. When I got back downstairs, someone had taken my basket out of my cart and taken my cart! what the hell. So now I had to finish my shopping with a basket that was too heavy for my 70 year old body. I made a complaint but nobody seemed to care.

This particular location feels smaller than a normal Harris teeter - less selection of produce,…read moreready made meals, etc. It also doesn't have as many checkout lines, so it's always a longer wait. That being said, there's a large parking lot, it feels clean, and has most basic items. If you needed something in a pinch, it would get the job done; however I would avoid going there if you need specific items/were cooking something elaborate.

This place was brightly lit up, welcoming and colorful as soon as you walked in!! I stumbled upon…read morehere wanting to see what was across the way! & it's a Wine place!!! . They had every wine you could choose from. The lady was so nice! She greeted me immediately asked if I needed help I was just in amazement! but I told her I'm just looking around, she said well if you need any help at all please let her know. It was reds, whites rosès etc . There were several rooms in the back and a spin around it was colorful and wine in every section. Beautiful art works which I believe she said it's an art gallery upstairs sometimes I'll have to recheck that. everything was neatly placed, they have Wine tastings, it's pretty cool and a chill vibe here. I'd surely recommend this place especially if you're a wine person.

Always a wonderful experience. Great wine and fabulous customer service. The Saturday sparkling…read morewine tastings are always fun. Lisa is well versed in wine and great to deal with.

Appreciate Garret today. Stopped in before the snowstorm hit just to take a peek at what could…read morepossibly be available. Garrett provided me quite a few different options to take home and try it during the inclement weather. Tastings definitely helped to make the determination of which wines I picked.

Every time I come here I have a new interaction with one of the employees and it's always positive…read more The staff here is so nice and helpful. I always leave with a smile on my face. I wish all businesses were like this.

The management has recently changed. The attitude of the staff is quite good now. Prices are…read morereasonable. It is not a large store so selection can be a bit thin. Parking is right be the door. It's a major improvement from prior management.

James is rude as hell he does not want to even tell you what shipments came in on delivery day…read morethere definitely in retraining need for this manager of 6 months

I was a huge fan of HT when I lived in Arlington, but after moving back to Boston in 2020 I haven't…read morebeen able to do much shopping there! I was visiting for one night and had a hair appointment in one of the salons above the store, so I stopped in afterwards for something to eat while waiting for the plane home. There are not a lot of stores where I would expect a pre-made salad to be good (and not soggy!), but I knew HT's would come through and it was delicious. It was $7 or 8 and (at least) half the price of what I would have paid for a crappy salad at DCA. The store was clean, self-checkout never fails and if I had more time I would have wandered around much longer.

this place is TRASH!!! always understaffed gotta wait a whols daman hour just to get a damn…read moresandwhich made. No manager no food put out, just one person working over time bc they refuse to hire anyone. So DONT come here looking for service come here to pissed off and waste your time!!

Friendly employees Rapid customer service…read more There are so much options to choose from They also had wine tasting. Will definitely be returning.

Small store but a lot of variety. I am on vacation from San Diego so needed a screw top bottle of…read morewine. Plenty of selection at decent prices for sure. Plenty of hard alcohol as well. Service was good as well. I didn't have any questions but was greeted and thanked on my way out. The best part was not far at all from the hotel.

Came to this location for a holiday wine tasting class. I'm not a big wine drinker, but the class…read morewas fun and opened my pallet to New. Wines picked up a couple bottles for different holiday events and a good time was had by all.

Very disappointing experience at the Total Wine in, Potomac Yard, Alexandria…read more The cashier refused my purchase because my daughter, who was shopping separately, was not immediately present to show ID. By the time my daughter came to the checkout, the situation had already escalated, and we left without buying anything. The cashier handled this poorly, and the response was rigid, dismissive, and unprofessional, and the manager did nothing to resolve the situation. This created an uncomfortable and embarrassing situation for my family, which should never happen during a simple purchase. What's most concerning is how inconsistent and unclear this policy is. If a family of adults come in together, are they required to check out together? Customers should not be forced to guess the rules at checkout or denied service based on arbitrary judgment. This experience reflects very poorly on store management and customer service.

I've been going here since before Andy bought it. I was worried about a quality drop, but Andy kept…read moreit up. He's very knowledgeable and gives good advice.

We have a couple wine shops within walking distance, but we go out of our way (not that far out,…read morebut enough to warrant a car ride) to support Fern Street Gourmet. FSG is sandwiched between One Good Tern Wild Bird store and Simply Fish restaurant in an odd layout of a strip mall off Quaker and Braddock in Alexandria. They have a vast selection of wines, ports, cheeses, caviar, and breads. What keeps us going back, and a lot of our friends talk about this, too, is that there is not a hint of pretention there. The owners are so very helpful, patient and kind. The prices are also comparable to bigger stores and chains. And, of course, they do generous case discounts. We normally buy cases of the Le Petit Duc La Porte (glad I'm typing it because I can't pronounce it) and we get a better price at Fern Street Gourmet than what they're selling it for at Whole Foods. Off-street parking is almost always available here. I know they do tastings, too, but have never been to one. If you're looking for a nice pairing for a special dinner or holiday meal but don't want to feel looked down upon like in some other wine joints, check out Fern Street. Clare, from Tallula wine bar, works here part-time, too, and really knows her stuff.

They had three bottles of Buffalo Trace in stock. I wanted to buy all three. He told me there's a…read moresign, one person person. I checked, no, there's not. He said the register wouldn't let him do more than one per person. Ok, let's do three transactions. He said no. They would have been getting $29 a bottle either way; all this guy did was lose a customer who would have definitely come back because of the chance they had Buffalo Trace in stock.

Tried to pay with cash and get change. Was abruptly told by worker that she wouldn't accept cash,…read morethat she was voiding the transaction, and to go to a grocery store for exact change. Unclear if this is store policy. I kind of doubt it because there are no signs anywhere in person or online aexplaining this.