great airline service 10/10 but on my 3rd flight we had some turbulence and we had a miss-land sadly :( but a great airline:3 read more

Why do we have to pay and check an overweight carry on. I'm the one carrying it on. If it's a weight issue we should charge obese people double read more

do not every book a hotel via there website --ever... they will not assist you in anyway and will keep your money..

Consistent in its overall less-than-stellar service. I don't know how many different flight delays I've experienced with Virgin Australia but it's the reason we mostly opt to do the 9-hour drive from Sydney to Melbourne instead. We can usually get there in less time once you factor in travel to the airport from regional NSW, check-in followed by waiting to board, flight delays (almost guaranteed), flight time, travel from the airport to Melbourne CBD. Sigh... read more

I am so deeply disappointed in my travel experiance. I went to the incheckdesk 3 hours before the flight (which I normally wouldnt do). I had a flight from Denpasar to Sydney and then Sydney to Melbourne. I only traveled with carry-on luggage and still had to wait 1.5 hours in the line. When it was finally my turn, the lady booked my on the direct flight to Melbourne without even asking my permission. This flight was way earlier so I now only had 20 minutes before boarding. Then she made me put my carryon luggage on the scale (I never have to do this). The scale stated that my bag was 11.3 kg which was basically impossible. Then I removed my laptop (which is a minimum of 1.5kg) and my boots (also at least 1kg) AND THE SCALE ONLY WENT DOWN 0.2KG. At this time I only had 15 min before boarding and had waited at the desk for 25 minutes so I had no time to fight about this. Virgin Australia ripped 160AUD from me, a poor student, and I was left deeply hurt. Because of this I now had 1 second to say goodbye to my long distance boyfriend and had to run to the gate. Virgin Australia took the opportunity for me away to have a proper farewell to my boyfriend who I now wont see for many months. Thanks a lot for making me pay you 160AUD for your ripped scale system and making me cry nonstop! read more

Virgin Australia is the second largest airline in Australia behind the flag carrier, Qantas. It was co-founded by Richard Branson and initially began operations under the name Virgin Blue. It re-branded in 2011 to its current name, Virgin Australia. The airline was a lot like Virgin America in its early days as it was a low cost carrier. But the airline changed into a full service carrier over the years to compete with Qantas. On my trip to Australia, I decided to book a side trip on VA from Sydney to Hobart on Tasmania. The pricing was comparable to Jetstar (low cost carrier) for the lowest priced flights on this route. Qantas is my preferred airline, but their fares on this route are considerably higher. At Sydney Airport, VA flies out of Domestic Terminal 2 in which they have their own wing of the airport terminal. Since VA is a full service carrier, they offer a free checked bag in the fare price. My experience with the VA counter was quick and easy. The service agent also assisted me in adding my Delta mileage number so I could get credit for the flight. The VA website wouldn't allow me to add it since I bought the ticket on another online travel site. Flew on a Boeing 737 that was pretty comfortable. Seats have average legroom, but the flight wasn't very full so I had an empty seat next to me. VA doesn't have the mood lighting you find on Virgin America nor did the plane have an entertainment system in economy. Though they do offer free entertainment if you download their app on your phone or tablet. Since the flight was less than 2 hours, I was perfectly fine to just read a book instead. Even though the flight was short, the flight attendants served a snack to passengers along with a choice of coffee, tea or water. And if your domestic flight happens to leave between 5-7 pm on weekdays, they offer a selection of complimentary beer, wine, cider and soft drinks to choose from as well. The snack on this flight was a mini sandwich containing parmesan and basil pesto. It isn't a full meal, but was certainly more filling than getting a bag of peanuts. The flight to Hobart was pretty smooth. The only issue I had with the flight was that there was only one bathroom available in the back of the cabin, so there was a bit of a wait to use it. Overall, I enjoyed my flight on VA. While the flight experience isn't as good as on Qantas, their fares on domestic flights are pretty reasonably priced and competitive with the LCCs. If that is the case, I would fly with VA since they offer a free checked bag and a complimentary snack in-flight. read more

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Staff chose not to show for our flight. They put me on a flight for the next day. Even though they had more flights. Had to cancel book on qantas for 750 tickets from Adelaide to Sydney. Rufus see to help just said so sorry you should book on another airline. I fly virgin Aus because my status on United, 1k. Never again will I fly them. It's not the cancelled flight it's the zero help. read more

First flight: New Zealand to Sydney - Coach 2 stars Very similar to Southwest Airlines. The flight attendants were very cold, almost robotic. Obsessed with looking for trash. Tip- download their app to watch movies for free. Second flight: Sydney to Fiji - Business 5 stars Seats quite comfortable. Food was decent. Good movie selection. Love the messages sent via the screen. Impeccable service - very personable. read more

Virgin Australia - Airlines Near Me - Mascot, NSW

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First of all, I never thought it would be possible that I could be giving 5 stars to an airline but the service and comfort on the Virgin flights during our two week tour of Australia were SO MUCH BETTER than the my usual airline experience in the USA on Delta that I feel compelled to share. (full disclosure, I'm a regular flyer on Delta and a "million miler" with them). Just like in the US, the flights were all pretty much full. However the flying experience was so much better. We were on a variety of flights in a variety of service classes from Comfort plus for the long-haul from LA to Brisbane, to standard class from Brisbane to Cairns, Cairns to Sydney, Sydney to Adelaide and Adelaide back to Sydney. Reasons why Virgin is better than Delta (or most any other US airline): -Their flight attendants actually are HAPPY to see you, welcome you warmly and (here's a shocker) will help you stow luggage. -You actual are rewarded for your status! My gold status on Delta only gets me on early in the states, but with Virgin not only could we check in and board in a separate line, but we were invited into their version of the Sky Club where there was actual nutritious food - in fact in one lounge we were able to make cold sandwiches at the buffet and it was more than enough food for lunch. AND, their clubs were clean and not crowded like in the states. -Free video streaming on your device - after you download their free APP, you can stream a wide variety of entertainment options and unlike in the US there was PLENTY of bandwidth for uninterrupted viewing. This was true for both large and smaller planes (Delta just now starting this but with mixed results in my book). -You didn't have to fight for overhead space - since checking luggage is free, fast and efficient, you don't have people trying to bring on chickens, goats and 12 overstuffed bags like in the US -The airport experience is so much nicer in Australia - especially in Cairns, Adelaide and Brisbane - with less stress about boarding, plenty of room to sit and newer facilities Bottom line, I'm a BIG Fan and if (when) we head back that direction, say to visit New Zealand, I wouldn't hesitate to book Virgin again. read more

WORST AIRLINE I HAVE EVER FLOWN ON....and I fly international and inter USA a lot!! Beware of their hidden fees. If I could give a zero star, that is exactly what this company should get. My small complaints are: no pillows, no blankets, no movies, no music, no soda pop or snacks - AND - the re-assignment of our seats; putting us to the back of the plane and no longer getting the aisle seat I'd purchased, but a middle seat, which is a nightmare for me. Only people who pre-order food get fed, only, none of us were given the option to pre-buy a meal. My HUGE grievance was the $130 fee for checking my bag. I was able to take my roller board on as a carry-on during my United flight. I got it checked for free by the New Zealand Air flight that Virgin Australia put us on for our flight to Auckland (plus a meal, music, movies, blankets and pillows) but Virgin Australia insisted my bag weighed too much and I'd have to pay to check it, regardless that it weighed the same as all our other flights. The ticket confirmation paperwork said NOTHING about weight restrictions or fees so I will now have to dispute that with my Visa company. To make matters worse, the ticket agent who charged me almost seemed gleeful about it. He claimed that I bought a "Super Saver" ticket and that is why I was being forced to pay the large fee for checking my bag - that other airlines consider to be a carry-on. When I asked where it said that, he said "I donno. Uhh...see here? That!" and pointed at a letter "U" on the boarding pass. That tells me nothing! Furious, I was all "Then why doesn't it say SS?! How would I know this was a discounted ticket and that I'd have to pay this fee??! I would have paid less with another airline and this is a scam". He didn't know what to say to that. Knowing I was stuck - I charged the fee and vowed to dispute it. Ironically, my brothers bag wasn't much smaller and the person he checked in with never even asked him to weigh it and he was allowed to take it on the plane. I would have pointed that out - but I didn't want him to get the same $130 fee. Regardless, I won't fly this airline again and advise people who do to look very closely into the "Super Saver" ticket guidelines before purchasing. Also horrific was the fact that they do not give out pillows, blankets or snacks. You get water and coffee; nothing more. You also don't get TV or movies and they will switch your seat without making you aware until you are boarding the plane. I tried reaching out to the airline before writing this review and got no response. They also lied to my credit card company and said they have an excess baggage fee for carry on bags, yet the cost and weight is nowhere to be found on your ticket. You can get flights on other airlines - so do it! I just got bought Virgin Australia because I thought it would be a step up, like they are in the US. NOT!!! read more

More a Qantas lover and frequent flyer. The service at Virgin Australia isn't too bad. I like flying domestically with Virgin Australia once in a while. Why? If you're a Virgin Mobile customer (like I am) - and if you book your Virgin Australia flights through your Virgin Mobile account page online, you receive 10% mobile phone credit equal to 10% of your total airfare on that particular booking excluding airport taxes. Nice one. The lounge is quite good too - excellent food. Make your own tortillas on a Friday night, covered. And I loved how the airline decided to allow me to keep my silver frequent flyer status on only 60 status credits (I should have had 250) for only six one way flights between Sydney and Melbourne over a 12-month period. This is great, two free lounge passes coming up. Otherwise I will still fly Qantas. It is good when you can listen to Foxtel on your designated flight. Some flights you can listen to Foxtel, while on other flights you can't. Inconsistencies. The seats on the A380 are not comfortable. They're now copying Qantas and it isn't working. Virgin Australia is a great airline, yet I am more of a Qantas flyer. read more

Virgin Australia - http://www.virginaustralia.com/ - Airlines Near Me - Mascot, NSW

I have flown all the major Australian domestic carriers numerous times, however I have to say, Virgin Australia is the best. Previously a gold QF frequent flyer, I now have my allegiance with the VA brand and have been a platinum frequent flyer with them for the past 5 or 6 years, even though I signed up with their frequent flyer program within a month of it's inception. Their staff, ground crew and cabin members are always helpful and friendly. Their aircraft I believe have the most leg room compared to their domestic competitors, and I can't see myself altering my preferred airline anytime soon. They aren't always the cheapest at any given time, however I have relied on them for many domestic and international flights, and have always been reliable to me. read more

OK Flight Sydney to Brisbane May 2017 Pros Staff friendly and helpful Cons Unable to print tag had to go to desk, many people with the same problem Filthy plane, think they left dinner behind. People's carry on baggage too many and too big so they take up everyone else's space! read more

Virgin Australia just SCREWED ME!!!!! I went to book flights for my sister to fly SFO to Brisbane; after I selected and paid for the flights suddenly an error page came across the screen.... no flights were booked, yet $1,677.35 was deducted from my account. I called Virgin and they have no recollection of the flights and no bookings. My bank and Virgin say I just have to wait 7-10 business days to see if I am credited the money back, and if not, file a fraud report. By the time that money is returned, or my fraud report is filed, you can bet that flights will be way more expensive. THANK YOU VIRGIN FOR SCREWING OVER MY SISTER AND I, AND RUINING HER VACATION. NO ONE SHOULD EVER USE THIS COMPANY!!!!!!!! read more

We have flown to the USA via Delta airlines & Air china previously with our 8 children, this time we flew with Virgin Australia without our children. The check in was very quick and easy and the staff were very friendly. The flight was great, entertainment selection was good and staff were polite and helpful. Unlike our previous flight we very rarely saw the cabin crew through out the flight maybe once or twice or only during food service. The food was good for dinner service but breakfast was totally different. we had an option of an frittata or zucchini fritters, thank god we didn't have our children with us. i think they need more simpler foods for breakfast maybe muesli and yoghurt or some mini pancakes ( this is what we got on our flight with Delta) apart from the food and lack or snacks or drinks service the staff and flight were fine i would highly recommend them to anyone. read more

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First time going to Australia for my honeymoon and they lost my luggage as well as at least 10 more passengers luggage. I was told they would contact me when it's found but I am on the opposite side of the world from where I live and I have nothing. They showed no urgency at all to find the luggage. We are extremely disappointed and will never fly Virgin Australia again! read more

I'm quite surprised to read the other reviews for Virgin Australia. I've been flying in and out for business since October and have had the best service every time. Yes the drop of bags is usually crowded depending on the time you fly. For example if you're flying early morning on a Monday or Friday evening, there is more people than usual due to business clients would travelling at this time. Even though the drop of bags is long it's usually goes really fast as you're only dropping off your bags. I have the lowest velocity membership with them and have no problems before. They are very courteous and friendly at all check points. You do get coffee tea and juices. And a snack in the morning. I've never flown during the day. Only after 4:30pm. If you fly after 4:00pm(?) you also get a snack and beer or Australian wines as complimentary. Not bad I say. Virgin also comes with checked luggage included with your rate. I would fly with them for personal purposes as well as I've always had awesome service! :) read more

Virgin Australia - Airlines Near Me - Mascot, NSW

This is my first time flying Virgin anything (this time being Virgin Australia). I've always seen the ads on TV about how great it is. I was actually kind of excited, but truly disappointed. I felt a bit more crammed then some other airlines I've taken and felt they skimped out on drinks. Other airlines offer juice, soda, or club soda for free, but it seems the only free drinks Virgin offers it's patrons is water, tea, or coffee. That just sounds a bit cheap to me. Also, for a 2 hour flight, I was surprised to learn that only some individuals received meals, while the majority didn't...depending on their ticket. I found that odd too, but since it's my first time flying with them...perhaps that's the norm for them? read more

This is not the best but not the worst domestic/ regional airline I've taken. However, Im giving it a two stars + "meh" reviews because of my experience at the check in process. Despite checking-in online the night before my flight, I arrived at the Sydney domestic airport 1.5 hr before my flight. Typically I would have arrived just an hour before but due to the bus schedule from my home, I arrived early...and Im glad I did. I was horrified to see the line at the "drop your bag" counter !! I would think that the purpose of allowing passengers to check in online is to shorten the process one has to deal with at the airport. I WAS WRONG ! In fact, the line for the "regular check in" counter was a LOT shorter than the "drop your bag" counters ! OK, even though the line was LONG, I waited about 15-20 mins before I got to "drop my bag". It was not too bad, considering how ridiculous the line was. BUT , my point is....this is SO NOT NECESSARY. I think Virgin Airlines needs to check out their competitors' (Qantas/ Jetstar) "drop your bag" process. This does not make sense at all. Assuming that the online check-in process is to reduce company's resources, apparently this is not true for Virgin ! read more

This review is for the domestic flights. Took a flight from Sydney to Cairns in the north. Attentive flight attendants and free alcoholic beverages to boot! I heard that they serve alcohol only on the late afternoon/evening crowds. Probably to placate all of those grumpy business travelers. read more

We had a really nice experience flying Virgin Australia on our recent trip to Melbourne. They made our travel easy and comfortable and the flight staff was very attentive. Their planes had nice amenities and their in-flight wifi and mobile app with free movies and tv shows made the flight go by faster than usual. I'd recommend flying with Virgin for sure as their rate were also lower than Quantas! And just a little note/rant, I personally don't think they should force their female employees to wear lipstick as part of their uniform. read more

Never flown Virgin before but the business class seats and service were second to none. The food was stunning, the service was expert and the experience was enough for me to consider every domestic flight with Virgin from now on. read more

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My theory on Virgin is that some people are Virgin people and some are not. I am in the 'not' camp. It's not that I think Virgin are bad, they're just not my cup of tea. They are renowned for the upbeat, friendly service and they certainly deliver on this. I for one am just not partial to the cringe worthy announcements over the PA. I mean, just say what you've got to say. OK a couple jokes are nice. Every time you've got something to say is annoying! Aside from this, I think Virgin are a good low cost option for domestic flights. They're a tad more expensive than Jetstar at time but I think they're much more reliable. read more

I was very impressed with the service I received on my last virgin Australia flight (va 1421 Sydney to Cairns). I was not feeling well that day and the flight attendants really went above and beyond to make sure I was ok. Thank you again for all your help! read more

We choose to use Virgin airlines for our holiday from LA to New Zealand, Sydney, Cairns and back to LA. The experience so far has been good outside of leaving New Zealand NOT ENTERING. Going through security leaving New Zealand I had 4 obvious PSA approved plastic bottles and was stopped. The gentleman at security said the bottles were not marked with the amount of liquid. I told him I have been using these bottles for 6 years travelling internationally 3 times a year and have never been questioned and I have never seen a bottle with the liquid amount on it. His response was I guess you have never been to New Zealand before. I was shocked by how rude he was. I said these are approved bottles and he said without the amount not on the bottle not here and threw them in the garbage. Everyone around me was shocked by this behavior and made a remark and his response was this was his job to make these decisions. I would be very surprised if you don't get additional comments on this type of arrogant behavior. It speaks very poorly or the airline and training of personal. I was very disappointed. read more

9 out of 10 experiences with virgin are great, and I travel a lot! It's my preferred airline anywhere in the world. Their lounges are also quieter than some other airline lounges like qantas. Though it would be good if they keep adding more lounges, and more benefits for their frequent flyers. I hope they don't lose their friendly attitude as they grow. read more

My recent trip to salt lake city with virgin was initially good. Comfy seat, USB port to charge my phone. Plenty of movies to keep me entertained. Free transfer in Sydney. I could check my bag all the way in except in LAX where I needed to clear security. I usually fly with Qantas & Virgin had a nice deal on so I decided to forgo the Qantas lounge access & gave them try. On the way back, it was terrible. It started with a 1.5h delay & allegedly they were going to catch up. The flight attendants kept forgetting to bring me my water during the LAX to Sydney leg. The deplaning took like almost an hour & I was rushing through immigration Sydney to be told I would have never made it to my connection to Perth anyway because we landed so late. Man, it would have been decent of them to let us know that we didn't have to rush and that we were rescheduled on a different flight. Granted this was by Delta their partner airline (which was apparently the best in America, also the only one I haven't flown with). I was jet lagged, tired & miserable and has to wait another 6 hours to get home. AND! They didn't even offer us food vouchers. Thank you Google. I had to ask 3 different agents for it one told me she was too busy & to wait and she left when she finished her bit. Another one was too busy eating and turfed me off to someone else. Far out. Sorry Virgin, I'm staying with Qantas. I would have given you a negative stars if I could. read more

Cancelled flights without notice and not enough seats to take you to the international terminal...many people missed flight due to their inability to manage very manageable issues. read more

Virgin, you never let me down, great service, great upgrades, great prices, the list is long, you put fun back into flying and your attention to detail is amazing, I am only sad that I did not travel much in 2014 but will ramp up again this year. I give it my utmost to make sure I only fly Virgin Australia and Virgin America and will pay that little extra if need be or go on a longer route. Please keep up the good work and keep the crew smiling they make a world of differance. read more

i booked an economy class fare on Virgin Australia for myself and my husband from sydney to queenstown. i checked the baggage allowance online before departure and it said that with fare type "economy" , we should each have one 23kg bag included to check. we showed up at the airport each with one suitcase each to check (each under 15kg), and we each had a small carry on backpack. Imagine my surprise when we got to the ticket counter and were told that not only were they going to charge us to check our large bags, but they wanted $330 aud to do so ($130 for my bag and $200 for his bag). that is absolutely ridiculous. i checked again on the website and nowhere does it have such high prices for checked baggage, it says the most we should have been charged should have been 25 aud each if we had purchased the "go" fare which we didn't. The lady we spoke to at the ticket counter said she could waive the charge for my husbands bag and only charge us the 130aud for my bag. As i wanted to get on the flight i agreed although this pricing is excessive and incorrect. don't fly this airline if you value your money!! read more

Getting a ticket for the bus from international to domestic was pretty hectic. The plane itself was pretty messy.

I flew Virgin Australia from Hamilton Island to Sydney, then over to Auckland, New Zealand. My bags were lost in Sydney, which seemed to be normal for Virgin Australia, as they seem to lose about 5 bags per flight. It took them three days to return my bag, which only happened because I called baggage claims over ten times to get a status update. They promised to compensate for the items I needed to purchase in lieu of having my bag, but three weeks after the flight, came up with a bunch of physical documents that I needed to have kept (which previously were not mentioned). I would urge you to avoid this airline at all costs. I flew Qantas and Air New Zealand, both of which are better choices than Virgin Australia. Do yourself a favor a spend the extra money to avoid this airline! read more

First time flying from Sydney to LA, Virgin Australia gave me a really good experience. The staff were attentive and professional, the food was good and the entertainment system kept me busy with the latest movies, games and tv shows. Landing was really smooth. I would definitely recommend VA to anyone. read more

I've traveled with Virgin Australia on my last few trips from Melbourne to Sydney. I would always recommend checking them out and have never experienced a problem whilst traveling with them. I love the self check in, the free newspaper, snack & tea on board and the professional staff who are always willing to assist. Plus I've always managed to arrive at my destination ahead of schedule! read more

Booked a flight thru them d/t the cheap price. Baggage was not included & an "upgrade" to allow one piece wasn't allowed online. Attempted to pre purchase baggage & wasn't allowed to. Had to pay at the airport. Ended up being double what it should have been. Almost triple the seat price. Ridiculous. Guest services gave a run around, as did the online forms. If you submit a claim/complaint, anything of that sort, no one reads it, they just send an automated response with someones name. Ridiculous. I will cont to fly tiger instead. read more

Completely wasted our time and money on this airline. They delayed our flight over night [15 hours] because they didn't have a crew. All we got was a night in an awful airport hotel and nothing back on the money we lost from our cancelled reservations at our destination. Never flying with them again. read more

Virgin Australia are a horrible airline to fly with. I recently flew a 21 hour long trip to Australia. I was waiting at the baggage carousel and no announcement was made that my bags did not make it onto my flight. I waited for 30 mins for all the bags to come out to then find my bags did not arrive. I then waited in line in the baggage services to learn that my bags missed the connecting flight and would arrive the next day to be delivered to my home. I also was told the reference number would be given to me via email over the next few hours. The next day passed and my bags were not delivered. I called VA baggage services for 3 hours to find no answer just a voice mail. I called the domestic services to finally get my reference number and they organized a call from the International baggage services. They guy on the phone was very rude and did not even apologise that they lost my bags. He said he had no information and that I shouldn't have even called the domestic baggage services. When I told him I tried to call International he said "well it either goes through or doesnt" To this day i still have not received my bags nor any sort of apology from Virgin Australia. read more

The Virgin Australia booking system automatically adds a travel insurance fee to a booking (you have to opt out to avoid paying the additional fee). This is a sneaky sales trick that is unbecoming of a major airline. read more

Horrid company. Caught a low fare from America to Melbourne and 10 days later they cancelled my ticket after I'd booked hotel and hire car, and arranged to take time off from work. Trip of a lifetime- I was so excited and grateful! I purchased this ticket fair and square - you can't just take somebody's merchandise back because you as a company made a mistake! I'd expect you to stand behind your name as a business and honor the transactions you've made. read more

Trying to book domestic Australia flight from the USA is difficult on line as I could never get the booking to confirm using a Platinum America Express Card. Calling Virgin Australia reservation telephone you get an offshore agent from a country other then Australia. 1 hour on the phone for a simple reservation turned into a nightmare. I tried to indicate I wanted a round trip ticket paying for extra leg room. What I got was a round trip ticket with no extra leg room from Sydney to Gold Coast and an extra leg room ticket with an extra bag charge from Gold Coast to Sydney. Two phone calls while in Sydney to Virgin Australia reservation line totaling open hour got the ticket sorted out. I did speak with a supervisor who was bale to identify the booking agent who worked on the original air ticket 2 years ago I had difficulty with the same airline when all the bookings were done on a Delta Airlines ticket. Be careful with this airline on bookings and always double check you have received what you paid for. read more