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    Jetstar Airways

    1.5 (108 reviews)

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    Recommended Reviews - Jetstar Airways

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    10/27/23 Menu
    Lee D.

    First of all, it was a whole experience getting here... My fault for not looking at my email, etc. But why did I have to go to the international airport for a domestic flight...? Then a crooked taxi cab driver ripped us off driving from the domestic to international terminal because we did not have enough time to hop on the free shuttle. This happened to so many people we met at the Jetstar terminal. Quality/Quantity - Low cost carrier. And they are proud of it. Advertises it aggressively, part of their branding. For the people reading from the US - Think Frontier, Spirit low cost. If you know, you KNOW! Our fault, not theirs, we went over the luggage weight of only 10kg (22 lbs). This applies to BOTH the carry on and backpack together, which I did not know. My two empty bags alone probably weigh 5kg... The penalty was $65AUD, probably more than the cost of our one way flight per person, LOL! Atmosphere - No thrills, no frills. As advertised, you get what you pay for. Service - Minimum service. Cut and pasted from their website (might be outdated...): Our 10-point Customer Guarantee This Jetstar Customer Guarantee applies to all flights operated by Jetstar Airways (JQ) and Jetstar Asia (3K) 1. Your safety is our highest priority. 2. We commit to provide the lowest fares with our 'Price Beat Guarantee'.* 3. Our team are always here to help, 24 hours a day, 7 days a week. 4. We'll let you know your choices if your flight is changed before you travel. 5. We'll keep you updated and provide options if things don't go to plan on the day. 6. You will get what you paid for. 7. We'll resolve issues quickly. 8. You can have confidence in how quickly we will refund your money. 9. We share your passion for protecting our environment. 10. We commit to the privacy of your personal information. Price - Inexpensive. Again, you get what you pay for. Owner Comment - Congrats on all your success. We will be better prepared if we ever use you again.

    Mel B.

    #85 for 2021 I was recommended by my relatives to try Jetstar to travel to Sydney. I was a bit apprehensive. However I have quite a bit of traveling to know to read up on the service. It's important to know what exactly are you getting and what you will be paying extra for. Baggage is the biggest concern. We did that. With that said and because we felt like we knew what to expect we enjoyed our round trip from HNL to SYD. Boarding was boarding. It was handled in an orderly and timely manner. Our hostesses were courteous and nice. Made sure we became familiar with their procedures. Relayed to us what was going to happen and when. Like for meals. I liked the warm meals we received. Of course they weren't great but they were better than other airlines we have traveled on. We did get drinks and a little snack after take off and before landing. Our seats were clean and so were the restrooms. The ac was working fine and I could control the air. Did not mind paying extra for 1 pc of luggage since we were staying for a month. For that it's best to pay online to save you time and not pay the higher fee at the airport. In fact it's just best to pay for everything through their website to save on money. We were checked on a few times but not very much. What did we do to enhance our flight experience? We brought warm clothes in our hand carry to keep us warm. And a battery to power all our electronic devices while on board. We brought some snacks to hold us over between meals. Blinders and ear phones to assist getting the best rest possible on a plane. Downloaded several movies and documentaries prior to boarding. I really like flying on Jetstar. I can see why several of my cousins recommend them. And I look forward to traveling on Jetstar again.

    Angelo A.

    The first thing that you need to remember when booking a flight on Jetstar Airlines, is that they are a "BUDGET" airline in every sense of the word. That being said, and bearing the above statement in mind, we booked our flight in the international business section of the aircraft, and this was an excellent decision on our part. The price was right as well. In business you don't have to pay for anything including the bags. Food was hot, and the drinks cold. The seats were great, equivalent to the domestic business class seats on Hawaiian or Delta., and you can enjoy the Qantas lounge (at least when we traveled you could). In coach, the amenities are very limited, but at the extremely discounted prices to Australia, I would expect nothing less. Yes, you have to pay for your drinks , entertainment and food, but you save tons of money. YES, I copied and pasted this. Sydney is their home city, so it's only fair that they get a positive rating as well.

    1 agent to check in an entire flight

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    1 year ago

    useless company. staff very rude and try to charge you for excess luggage although their own scale shows no excess luggage

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    Page 1 of 3

    Review Highlights - Jetstar Airways

    With that said and because we felt like we knew what to expect we enjoyed our round trip from HNL to SYD.

    Mentioned in 4 reviews

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    Qantas - Sunrise approaching Sydney (April 2025)

    Qantas

    3.0(46 reviews)
    0.0 km

    Do not want to diminish others' complications. However, I flew with them twice and both times,…read moreflawless. Staff are always professional and cheerful. Expedient service throughout. Went economy both times and it was comfortable. The only time is a little snug if a passenger in in front of you Leans all the way back. My flight from Sydney to Indonesia ,They kept us constantly fed and hydrated. There's no comparison with this airline in relation to the J S economy Airline. Fly the Q

    I am reviewing the Sydney to L.A. flight only. I prefer Qantas as I worked for them in the 60's,…read moreknow how they trained their pilots back then and hoping it's still the same. It's been 18 years since my last trip 'home' so things have changed. Meals are served in a container with bamboo utensils. This is par now if you travel economy on most airlines. I found the staff on board all well groomed, fresh uniforms and very attentive with lots of smiles and eye contact. No sooner took off than we had a bottle of water and a fun savory snack to enjoy. I read an actual book on board so did not use the entertainment system except to view the view from the tail of the plane and also the flight tracker. 14+ hour flight, you need hydration and snacks along the way, these were there to enjoy. Nearby was a large compartment with choice of cold drinks and snacks ready to enjoy wherever needed during the flight. The seating is snug, I knew it would be and so not an issue for me, I was mentally prepared for that. I travelled with my adult Down syndrome son and without asking, Qantas staff offered us pre boarding on each flight, much appreciated. My next visit, I will fly Qantas airlines again happily. We all know their safety record, that counts!

    Photos
    Qantas - Pajamas they provide with the noise canceling headphones

    Pajamas they provide with the noise canceling headphones

    Qantas
    Qantas - Sunrise

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    Sunrise

    Cathay Pacific - Cathay Business Class pod

    Cathay Pacific

    4.4(8 reviews)
    0.9 km

    ***Please**Call main assistance (Toll Free) phone number is $$ +1(888)-559-7870 This line is open…read more24/7, so you can quickly connect with a real person .. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    To reach Airlines customer service, support line at +1 833 708 90.19™. Representatives are…read moreavailable 24 hours a day, 7 days a week to assist with new ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    LATAM Airlines - My throne to New Zealand $350 one way!

    LATAM Airlines

    4.2(17 reviews)
    0.3 km

    For immediate help, you can call customer support at $$ 1 (866) 867 (3648). This line is open 24/7,…read moreso you can quickly connect with a real person for any travel-related assistance. One of the most convenient aspects of this service is its round-the-clock availability. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    For immediate help, you can call customer support at $$ 1 (866) 867 (3648). This line is open 24/7,…read moreso you can quickly connect with a real person for any travel-related assistance. One of the most convenient aspects of this service is its round-the-clock availability. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    Sydney International Terminal - Duty free

    Sydney International Terminal

    3.3(103 reviews)
    1.5 km

    Gayle and I flew home from the Sydney International Terminal on United to LAX. This International…read moreAirport has the things you expect: multiple check-in-halls, security and immigration lines, duty free, lots of other shops, and the excitement of foreign travel. Yet, the old girl feels a little tired and certainly doesn't have the oomph that Gayle and I have experienced with Istanbul or Singapore. If and when we come back to Australia, it won't be through this airport. Why? The new Western Sydney International (Nancy-Bird Walton) Airport (WSI) is currently in its final testing and operational readiness phase, with passenger services scheduled to begin in October 2026.

    Before traveling to Australia as foreign visitors with eligible passports, we applied for an…read moreelectronic tourist visa through the Australian Electronic Travel Authority (ETA) about 4 months before we departed from Honolulu. We were granted an electronic visa for tourism within 72 hours of our application and excitedly awaited our upcoming travel this March. We were a bit apprehensive about finding our way through Sydney's International Terminal, but were quickly relieved by clear directional signs and quick, easy electronic passport screening. We were impressed with the modern, sleek yet friendly-looking facility, the multiple new electronic security kiosks designed to handle the large number of incoming visitors and returning residents, and the local artwork displays. I must say it took us around 15 minutes from the arrival gate to baggage claim, then to check in and pass through immigration, as we didn't have anything to declare. Once we exited immigration, we met with our driver, who was proudly showing a company placard with our names boldly printed. This was by far the best and most efficient arrival procedures and processing into a foreign country that we have ever encountered. We'd happily return.

    Photos
    Sydney International Terminal - Shopping

    Shopping

    Sydney International Terminal - On my way!

    On my way!

    Sydney International Terminal - 10/27/23 FYI

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    10/27/23 FYI

    Emirates

    Emirates

    4.0(2 reviews)
    0.3 km

    First time ever flying on Emirates Airlines. I decided to see what kind of service they provided. I…read morewas flying from Sydney Australia to Christchurch New Zealand. I've always flew US domestic most times when I travel, but on the rare instances that I do international, I decided to check out Emirates Airlines, just because I have heard about the pretty cool amenities that they offer. At least, that what I hear, probably international airlines in general. And so, my flight was booked from SYD to CHC for a nice Monday morning in September 2018. The check in process was actually at the check in counter. The gate agent did ask me when I was to fly back to Sydney or leave New Zealand. I'm guessing New Zealand doesn't like people traveling one way and get stuck. I was on holiday, so there wasn't any need to be stuck anywhere. I got the boarding pass there and proceeded to the gate. I was surprised that there was a full flight that morning. Only thing was that we actually boarded and departed late, but ended up arriving to Christchurch more or less on time. It was weird that way, but I was glad that I got to Christchurch at a decent time. We flew on an Airbus 380, which had an upstairs section for the business and first class fliers. I never knew this type of plane existed till this type of plane only flew internationally and the US carriers did not have this type of plane. Once I boarded the plane, I immediately saw the staircase to the second floor. That really blown me away, not realizing that they made that kind of plane! I was stoked and took it to social media upon arrival to my seat to voice my amazement for this wonder. After a while, it became clear to me, but I never seen it flying domestically in the United States. First time for everything! The overall experience here flying with Emirates Airlines from Sydney to Christchurch was nice, although the slight delay was disappointing. The airline usually accepts online bookings prior to departure via online credit card payments either directly on its website or third party travel companies. Best bet is to find the best deal and dates to fly before securing your airline ticketing options. Since my departure airport was Sydney Australia (SYD), I made sure I was here about 2 hours early even though it was an international flight. You don't have to be, but it helps a lot to not be panicking when time gets too close to departure. For the most part though, the seats were comfortable, I'll admit to. I sat in the back of the plane, since I rather not be hurried when I get off the plane. Although the plane had usb power, it was a quick flight, so i basically just did some yelp reviews on the way there. The service was nice enough, as airline service went. There was breakfast meal service on that morning flight. I know whether to take one and be asked for payment - or not. Thankfully, I had eaten prior to boarding and just had the complimentary wine that I knew was complimentary instead of guessing. The flight was smooth and no major bumps and other mishaps along the way. I wanted to get there alive, much like everyone else. Although I would have liked to be sitting in the business class section of the plane while traveling internationally, it was nice to experience the Emirates Airlines experience, just for once. Traveling internationally is something I don't do often, but when I do, I try to see how it is different than that of the United States and it's many carriers. Free wine is always a nice way to do things though. I should have asked if the meal was complimentary, but that's for next time and another flight. Flying is usually comes standard, but choosing the airline helps makes that proces smoother. If you have a choice for international travels, you can decide to fly with Emirates. They are cool. I would recommend them on flights to and from Sydney Australia. 4.0 stars for the overall experience and comfort. 4.0 stars for the seat comfort. 4.0 stars for the complimentary wine. Too bad I didn't ask them if the meal was complimentary. Oh well. 4.0 stars for the service. Fly more! Support local! B

    Flight: DXB-NCE…read more Aircraft on DXB-NCE leg was A380. Flight duration: 6 hours Economy window seat. Seat was more comfortable compared to B777. In-seat ICE screen is better quality on A380 compared to B777. Service was pleasant and efficient. Food was satisfactory.

    Jetstar Airways - airlines - Updated May 2026

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