Do not want to diminish others' complications. However, I flew with them twice and both times, flawless. Staff are always professional and cheerful. Expedient service throughout. Went economy both times and it was comfortable. The only time is a little snug if a passenger in in front of you Leans all the way back. My flight from Sydney to Indonesia ,They kept us constantly fed and hydrated. There's no comparison with this airline in relation to the J S economy Airline. Fly the Q read more

Qantas - Self check in kiosk. And staff was available for help. - Airlines Near Me - Mascot, NSW

I am reviewing the Sydney to L.A. flight only. I prefer Qantas as I worked for them in the 60's, know how they trained their pilots back then and hoping it's still the same. It's been 18 years since my last trip 'home' so things have changed. Meals are served in a container with bamboo utensils. This is par now if you travel economy on most airlines. I found the staff on board all well groomed, fresh uniforms and very attentive with lots of smiles and eye contact. No sooner took off than we had a bottle of water and a fun savory snack to enjoy. I read an actual book on board so did not use the entertainment system except to view the view from the tail of the plane and also the flight tracker. 14+ hour flight, you need hydration and snacks along the way, these were there to enjoy. Nearby was a large compartment with choice of cold drinks and snacks ready to enjoy wherever needed during the flight. The seating is snug, I knew it would be and so not an issue for me, I was mentally prepared for that. I travelled with my adult Down syndrome son and without asking, Qantas staff offered us pre boarding on each flight, much appreciated. My next visit, I will fly Qantas airlines again happily. We all know their safety record, that counts! read more

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Flew LAX to Sydney. In the last year I have flown four different airlines premium economy from these flights I concluded that QANTAS has the better experience, although it is more expensive. The flight crew were respectful and friendly as were the ground crew. What I found interesting was the attitude of the QANTAS check in staff at the lounges in LA and Sydney, downright rude, arrogant and superior. read more

We felt quantas from Dallas to Sydney 16hr flight business class. Purchased through American Airlines as part of our trip. Unfortunately AA did not get my bag to quanta's but they did get my wife's bag luckily. The staff/crew was great. Nice flight with lay flat seats to get some sleep over the night flight. Delicious food as well. read more

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Heading back to Sydney and I will actually be paying more money so as NOT TO FLY QUANTAS. And when I voiced my concern, well that's too bad mate. THEY HAVE NEVER CALLED ME BACK. Looks like this is going to be a frequent passage for me in the future. But not on Quanta's read more

For whatever reason I thought that this airline was top notch. The service was ok. It needs improvement. The equipment to watch TV was broken in our row. The seats were dirty. The entire plane I felt needed to get a good deep cleaning. The food was what can I say its airplane food. You can expect to have a 4 start restaurant meal. It was ok. They do equip you with headphones, blankets, pillows. For the kids, they get a little goodie bag with a sketch a pad and a pair of house socks. I do like that you can see what's going on outside. There's a camera view from the wing of the airplane read more

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Our trip home was better than our trip here. The flight attendants were nice and friendly. We paid $2000 for premium to get some leg room. The meals were good and frequent and we did have great leg room. We would fly with them again in the future read more

Qantas - Lots of leg room - Airlines Near Me - Mascot, NSW

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Qantas has stranded us in Sydney after waiting 4 hours for plane that they diverted to Canberra. No answers for accommodations nor rescheduled flight. The agent told us all that we were going to collect our bags, then give us information on our accommodations. Turned out to be grab your bags and get out! The airport is closed. Major event in the city, no hotels available. Qantas responded, airport is closed, get out. Piss poor customer service. read more

This a review for Qantas after having flown with them from New York to Sydney; Adelaide; Melbourne; Perth; Darwin; then returning back New York. Before this trip I had never flown on Qantas, but decided to use this airline as they are the Australian national airline and I would be traveling to and around the Australian continent. They are also a member of the OneWorld Alliance together with British Airways, my regular carrier from NY to the UK. During my trip I took 10 separate Qantas flights; 8 in Business Class and 2 in Premium Economy. My experience on every flight was that the standard of service provided by the cabin crews was first class. Specifically, the cabin seating was extremely comfortable and spacious; and the meal selections excellent. Also, The in-flight entertainment offered a wide selection of content for viewing, especially useful for the long flights over the Pacific Ocean. All in all, I had a wonderful experience traveling with Qantas, and will definitely be flying with them again in the future. read more

I flew on Qantas on four different airplanes on four flights, international and domestic and all on Economy class. Here are the planes: Boeing 747 - LAX (Los Angeles) to SYD (Sydney Kingsford Smith), a really big plane. Airbus A330 - SYD to MEL (Melbourne Tullamarine), a fairly medium-sized plane. Boeing 737 - MEL to SYD, a not so small plane, but not a big plane. Airbus A380 - SYD to LAX, probably the biggest plane I flew on in my life. LAX to SYD - This was probably one of the most arduous out of the four flights. I left Los Angeles around midnight, and arrived in Sydney in the morning one day later. It was a very full flight and sitting in a middle seat in the middle section was not fun. Legroom was extremely minimal, but I tried to sleep as much as I can. Food on this flight was fairly adequate, not the types of food I would eat every day, but definitely tasted better than the food I have eaten on airlines based in the US. It was a delayed flight by about 30 minutes because of a "luggage problem" but I didn't pay much attention to the time. Using my stopwatch, the flight was barely 14 hours long. SYD to MEL - The flight was a very comfortable even though it was 2 hours. I left Sydney in the morning and arrived in Melbourne in the early "arvo". The plane was about 40% full so I had plenty of space on an aisle seat. Really liked the biscuits they provided, and were my favourite part of the flight. MEL to SYD - This flight was a little boring because there were no individual TVs on the seats, but it was somewhat comfortable, even though it was a full flight. Legroom was very mediocre. I left Melbourne in the early "arvo" and arrived in Sydney late in the "arvo". I don't remember this flight very well because I slept during the entire flight. SYD to LAX - I left Sydney in the middle of the "arvo" and would arrive in Los Angeles on the same day but in the morning. It was probably one of the most comfortable international flights I had, since I had a window seat. It was also a full flight, and since the plane had two decks, I was on the lower deck, I liked that the flight attendants always provided pitchers of water. Food was almost exactly the same as the flight from LAX to SYD. If I had to choose between the Boeing 747 or the Airbus A380 if I want to fly from LAX to SYD, I would choose the Airbus A380 unless they made the Boeing 747 much more comfortable. The flight was about 13 hours. What I really like about this airline is that it offers a lot of great things that other airlines from the States do not offer. For both international AND domestic, you can check in one piece of baggage for free. They have plenty of options on the in-flight entertainment system for every passenger with a lot of film selections and TV shows. It was also nice that they had a lot of video travel guides of the major world cities with some gorgeous TV presenters as well as a map showing where you are and how many hours remaining until your arrival. Flight attendants and stewards were pretty good and had some of that great Australian hospitality, the men were courteous, professional and helpful, while the ladies were charming, nice, and some were even cute. Overall, I would highly recommend Qantas if you want to go to Australia and I think it is one of my favourite airlines. I found the service definitely better than a lot of airlines I flew domestically in the States, and I believe a lot of airlines from the States can learn from this great airline by offering the same great amenities already included in the airfare. read more

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A great airline. I mainly travel domestically, and despite the frequent back and forth between Sydney and Melbourne, and for when I now occasionally travel to the south side - the service is always great. If I choose to move to an earlier or later flight - no problem. Flight cancelled - no stress. Just ring them up and you're on a new flight immediately. Whether you fly business or economy, the seats are so comfortable. I missed one of my domestic flights in the past, and I was on standby for only two minutes before I was placed on a new flight. The service in business class is excellent. Fresh dishes and as much wine as you want with a hot towel and lounge access. Wider seats and footrests with a back recline and push back - can't complain. It is great that you can watch TV or choose your own songs on some boeing 737 services, and on all domestic A380 services. It is great to be fed in the sky. Travelling makes you hungry. I don't think I will fly with them internationally - I had a disappointing experience on an overseas trip with this airline a couple of years ago. Domestically - they're a gem. They're only slightly dearer than Virgin Australia. As a silver frequent flyer (I have been silver for seven years now) I just swipe my card at the booth, and I receive an SMS to verify that I have checked in. I can then take my luggage to an electronic luggage bay, and my electronic luggage tag knows where I am travelling to. No more white sticky luggage tags. My frequent flyer card is now my boarding pass too. Too easy. read more

Qantas - www.qantas.com - Airlines Near Me - Mascot, NSW

Where do I begin: (1) their Melbourne flight delay caused the miss for many people traveling to Tokyo at Sydney and THEY HAD NO EXPLANATION FOR ANY OF IT (2) they lodged us at the worst holiday inn I've ever stayed in and here's why: (3) room service was horrid (should have taken photos of what they brought me in a paper bag with wine spilling over the guys hands) and (4) their shuttle service totally missed the 615p pickup and the driver who came 45 minutes later had stupid remarks about why they missed it that I could not understand (5) and the guys driving is the worst. I realize holiday inn is not operating the shuttle service but they're responsible - just as if their salad producer caused samAndalusia read more

Traveled Qantas business class of Upper Deck on an A-380 in mid-January. Cabin temp of upper deck was stifling!(according to the purser, 33-35 degrees C) Lasted for about 12.5 hours. Thought I was going to vomit. Went to Qantas website(customer feedback area) And first got a very blasé apology for the miserable condition for the journey. Next time, received the usual "we are sorry", blah , blah, blah. "Here is 20k in points to for your troubles". (FYI, an off peak business class ticket, ow, Lax-Syd requires somewhere in the vicinity of 1.2 million!) Emailed the same customer care specialist who offered the 20k in points. Got another feedback case number and a "very generous offer" of 2 lounge passes to be used most places but not at the lounge at the Tom Bradley terminal in Lax. Not a lot of customer service recovery in any of those three situations. Qantas, you should do the right thing and I am sure some of the other 64 folks in Business class that night on Flt 12, Lax-Syd, January 13th, 2020 have fared better than I have. Robert Nutt read more

I used to be a loyal Qantas customer and flew with this airline many times over the years...but no longer. Last year my family missed a flight from Brisbane to San Francisco because of misinformation given to us by Qantas USA. Qantas branded us "no shows" and forced us to repurchase our flights - even though they were at fault. I've contacted Qantas "Customer Care" to no avail - they are a brick wall and would not admit their liability. Don't risk flying with Qantas. Their customer service is appalling and their business practices are dishonest. AVOID Qantas! read more

* In the running for top First Class overall experience * Qantas is one of those unexpected surprises that is just pleasant. You always hear about the top airlines of the world in terms of service being from Asia and the Middle East. I have flown in first on Singapore Airlines, BA, Cathay, and many others. But I must say that Qantas impressed me on a trip from London to Sydney. We arrived in Terminal 3 via the Piccadilly line and had a slightly difficult time locating the first class check-in. But we did find the economy check-in and I asked a Qantas staff member where the first class check-in was. Instead of just grunting and pointing as many airline staff do, he said, "I'll show you." He then walked with us and "handed us off" to a first class host in a comfortable area for check-in. She introduced herself and waited while the agent printed our boarding passes. She then escorted us to the fast pass area to skip the long departure line and said, "I'll see you on the other side." We breezed through and were brought to the lounge. (Which is actually a BA lounge - but much better than the one I had been in a few years ago in Terminal 4.) We had a nice massage at the Elements Spa, were given some creams and goo (that is the technical term, right?) for the flight to stay moisturized and had a nice sit down meal. The same host was there again to facilitate boarding before they made any announcements to start boarding. So we were comfortably on board without any of the normal airport hassle. A very smooth and good start to the 23 hour journey. Yes, 23 hours. Yikes! They fly the A380 on the route, which was spacious. The first class suites were large and comfortable. They do an odd thing with the seat rotating from facing straight for take-off and landing to an angle when you want to eat/watch TV/have them convert it into a bed for sleeping. The seat feels almost like a nice relaxing armchair from a living room with leather armrests and really good padding. Very comfortable. It has built in massage functions, and electronic controls to do the shades/dividing walls/etc. Very nice. When it is time to sleep the flight attendants converted the seat into a bed by laying it completely flat, topping it with a sheepskin covered mattress, a nicely pressed cotton sheet, and a duvet. The pillow was actually comfortable too - covered in linen! They provide you with some very comfortable pajamas as well so it feels cozy. I actually got a solid 8 hours of undisturbed sleep! A first for me! The screen was a full 17 inch monitor, and had a very interesting selection of video programs. Noise canceling headsets as well, of course. There were a ton of independent and artsy flicks in addition to all the usual Hollywood suspects you find on most airlines. I was really impressed with the selection, and had a bunch of movies to really keep me engaged and make the time fly quickly. This was an amazing thing considering how long the flight is! We were able to dine together facing each other in a single suite. A very nice touch that made it feel as close to a restaurant experience as you could expect on a flight. There was a nice selection of items including a tasty machego and corn canape, seared scallop canape, Aberdeen black angus from the Orkney Islands, nice selection of cheeses and desserts followed by petits fours. All of the wines on offer were Australian (of course). Lots of snacks available during the rest of the flight such as the lamb, pea, and mint pot pie and a steak sandwich with chilli relish. Both were tasty (it was a LONG flight). Prior to landing in Singapore they served a full English breakfast and I had a delicious fresh pear juice. During the Singapore layover we were able to get off, stretch, visit the lounge, grab a shower, check e-mail, and reboard the flight. More food ensued including a full lunch which had a Singaporean flair to it (the king prawn with coriander and sesame soy was delicious; as was the beef rendang). And again they offered cheese, dessert, and petits fours (couldn't have anymore though!!!!). I would never recommend doing a 23 hour flight any other way! Amazingly not an ounce of jetlag after arriving. Absolutely amazing. read more

The safe option when considering an international airline because of their destinations. When I choose an airline that I want to use, I take a look at frequent flier program first - mainly it's credit card partners and what other airlines share the same alliance. OneWorld Alliance works well in North America (American Airlines), and most affluent Asian cities (Hong Kong, Tokyo) which is my regular travel destination. Their domestic network, and to an extent the timings of their flights to where I want to go to and from. Id give this a 5 star, but where qantas is lacking is the fact they rescheduled my favorite SYD-HKG sector to another time (so I don't usually fly QF as much as I used to - luckily another great one world partner has at least 4 flights to HK a day), and Europe flights mostly don't go through Singapore anymore. I do like the Qantas first class lounge in Sydney airport though, and the fact they have an A380 on several routes. read more

It is a very good airline. They are polite and accommodating. I like them better than other airlines in Australia.

THE best airline I have flown with by far! This was my first international flight on my lonesome and I've heard nothing but great things about Qantas. Lots of great things happened on my flight. I was flying from LAX. I got a whole row to myself, the food selection was exquisite, the entertainment was plentiful, and we were provided with blankets and pillows. The combination of all the things I mentioned made those 15 hours fly by like that! It was like magic. Can't wait to fly with them on my flight back home! :) read more

Qantas - Airlines Near Me - Mascot, NSW

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Great service. Had exit row seats so lots of room. Staff friendly and helpful. Cabin clean. No problems and no delays. Sydney - Adelaide QF739 read more

Abysmal experience at the Sydney airport. Our domestic flight arrived on time at Sydney. However, due to their inadequate planning, our aircraft had no gate. And so, we stood there for about 30-40 mins. A lot of the other passengers, had international flights, some were local. For some reason, the flight attendant (Qantas), didn't let those who had connections go through first. By the time we docked, they announced we still had about 45 mins left. To get to the international gates, we had to take a transfer bus at gate 15. We ran there. By the time we got there, the line was long - almost all passengers were late and were about to miss their flight. By the time we got onto the bus, we barely had 5 mins left. Little did we know we had to go through border security. Which took about 5-10 mins. By the time we got to our international flight, it had already departed. So, the gate agent took us to their transfer department. Transfer department was 2 people handling maybe 10-15 of us. Two issues 1) Because we booked another domestic flight (once we get to our international destination) with another airline, Qantas wasnt going to reimburse us for their failure. That's $500 on us because Qantas and Sydney airport couldnt get their act together. 2) They gave us two AUS$20 vouchers that only works in the airport. One of which didnt work. (No, we didnt walk all the way back from our gate, down the escalator, back to the Transfer counter, past other angry flyers just to get our damn AUS$20 voucher). For an international airport and airline to mess its passengers up so bad on a clear weather is beyond preposterous. For a 4-hr flight, you had a 50-50 chance of getting on an aircraft equipped with iPads for each passenger or old school share a small screen overhead with people. Much like their performance, it's a hit or miss. read more

Worst airline I've ever flown. Delayed every single time I've flown with them now. DON'T FLY THIS AIRLINE. If you want to make your travel plans don't expect them to be on time. They delay you because other flights coming in are delayed. Got delayed multiple times for each flight. read more

Excellent experience; flew from Kingsford Smith International to CNS and back; that was one of my first rides on Airbus. Their plane looked brand new; the terminal also looked brand new; once we got to CNS all of that changed.. LOL you had to walk down a movable staircase just like in the movies; I have never walked on the tarmac before and it was kind of cool. You could walk around the aircraft and see all those doors opened and people loading and unloading stuff; hop across the huge hose used to fuel the plane and a think cable plugged into the body right underneath the cockpit which I can only figure was there to charge the batteries. All of this mind you happens around a real airliner; not a GA four seater Cessna. My only surprise was that there was no Wi Fi on the plane; this was a 4 hour flight and Wi Fi would have been nice; Other than that Quantas is good! Being in the biz I must take a notice of the excellent flight crew! Visual approach to CNS with two tall mountains each about five thousand yards on both sides with the glide slope smack in the middle; very smooth touch down and perfect throttle over-the-fence. I didn't have a way to see it but I am sure they dropped right on the numbers or may be few yards upwind. read more

Our plane leaving New York on 24 February was canceled due to bad weather in Brisbane. Kumar, the helpful gate agent, provided us with a room at the Crowne Plaza Hotel along with three meal vouchers since the plane would not fly until 25 February. I explained we had selected and paid for aisle seats across from one another because of prosthetic and circulation issues. On the first leg of the trip, a six-hour flight from NY to LAX, we had seats on the aisle in the last row of the plane before the bathrooms. On the 16 1/2 hour flight from LAX to SYD my husband was on the aisle, again in the last row next to the bathrooms. I was seated in a middle seat next to him. There was a metal box with some sort of mechanicals for the plane taking up 1/3 of my leg room. Four passengers were in this row, so we could not move at all. This situation caused pain and swelling of my leg with the prosthetic despite my wearing compression stockings. Our travel agent had changed our seats when Qantas switched them previously. Calling the airline necessitates a 30-45 minute wait only to be told to take care of issues at the airport. This is abysmal customer service. read more

'The Spirit of Australia'...or so they say. I am inclined to agree actually - there is something about the beloved Qantas that makes it quintessentially Australian. Despite recent happenings Qantas in my mind has always been that airline you can rely on, on the ground and in the air. Sure you pay a bit extra for the flight (it is no Jetstar or Virgin) but you do get a certain quality that I've never experienced on another airline. People say Singapore Airlines is great - I say Qantas is even better. I've flown with Qantas multiple times and each time I'm nothing less than impressed. The trip from SYD-LAX is the best I think on the A380 - even in economy they've got it so right with everything from the Mango Weis Bars to the Cadbury hot chocolate they serve to put to you to sleep. I remember being stuck in Japan at Narita airport (flying JAL), desperate to get home. I had been at the airport for over 24hours dealing with unhelpful JAL staff. Suddenly I overheard Qantas hosties chatting as they made their way to a Qantas flight and I was totally overcome. I wished so badly at that point I was going with them, not only because of their familiar accent but knowing that a Qantas flight is just that much better than any other. I vowed then and there to always pay the bit extra it costs to fly on Qantas. Not only is the service unparalleled, there really is something about getting on a plane in a foreign country and hearing the Aussie accenting, knowing that you're home. read more

the service and food were pretty standard SUPERB landing skills....it was one of the smoothest i've ever had~ my only concern was their EXTREMELY OLD flight attendants.... they looked older than my parents!! it felt terrible to have them serve me...it was like being a spoiled bratty person to have someone that old attend to you! =X ~*~ :bonus: they pass out super comfy pajamas for you to take home~^^ read more

Flight from San Francisco to Sydney on Dec 6th was really crappy. Qantas is using really old 747 where the screen is smaller than a iphone plus. shame on Qantas for using such old planes without remodelling for a 14 hour flight. food quality was really bad too. but your fare is quite high. the fare price does not justify on the quality of your service and standard of air craft. read more

I like the airline but I do not like their store. I ordered a Garmin golf watch (GPS) 2.5 weeks ago - Device arrived dead (very disappointed) - I have made 10+ phone calls to the manufacturer, supplier and Qantas - I still have the dead device and nothing has been done I will never use the Qantas Store again! read more

14 hours to fly to Sydney from San Francisco and 14 hours back, non-stop. How did I do it without flipping out? The Hahns flowed pretty freely on the flight! Love you Quantas! They also had a ridiculously great selection of in flight entertainment to watch. read more

Coming from Adelaide we are forced to use other airlines to travel direct overseas and even nearer destinations like Tasmania, New Zealand no longer direct. Even flights to Mount Hotham via Sydney are now cancelled so once again Adelaide people travel overseas to ski and start finding out how much better other airlines are like Virgin Business, even Garuda Business etc. Everyone I know who travels business overseas now prefers Etihad etc and now locally people are just starting to shift to Virgin business. Why? My experience with just one Qantas business local flight-Flighted cancelled no doubt to save money something Qantas never used to do, bumped to another flight but even though my partner and I were pre seated together we awoke to find out we couldn't sit next to each other. At the check in counter the woman said no adjoining seats but in the club lounge luckily I asked again and they said there was. Then on flight they said they ran out of meals despite knowing 5 hours before the flight was cancelled. They said someone wanted spare ipad and it turned out it was for someone in economy class but didn't tell me on that model plane it's needed to plug your headphones in for music. Stacks of kids from economy class using business toilet and it wasn't clean. I went to have a shower in Sydney Qantas club and asked for a shower kit which I was told was in the towel bag I was given , it wasn't and nor was there one in shower room. You could fly 5 times around the world with other airlines without so many problems. Locally Virgin business is now the go and there clubs aren't so crowded, overseas Singapore airlines is amazing - no old grumpy stewardesses, immaculate toilets, always spare seats in business due to stricter upgrade rules, no others allowed in business area, great food and biggest business seats of any airline (except local Adelaide to Singapore but thats daytime flight and very scenic). Going via Sydney with Qantas is always lengthy and often delays. I've also heard booking with Qantas who bump you half way onto an Emirates flight means if there is a problem at the other end it's harder to sort out so you're better off booking all the way with Emirates or one of the better Airlines like Cathay Emirates Air NZ Etihad SAL Virgin etc read more

Why oh why did you have to give a bad experience when I was in reviewing mode? Damn Qantas....as much as I want to say you're the best, I'm not feeling flying kangaroo love. I took a flight from Sydney to Manilla which had a stop over in Brisbane.... Firstly - you didn't tell me we were going to Brisbane, I was under the impression this was a direct flight - according to my itinerary... Secondly when I got on the plane there was someone sitting in my seat... I explained the situation to the airhostess and she was very frazzled and didn't quite seem to be able to cope with the boarding process... it turned out the woman in my seat had been separated from her husband and wanted to swap - no problem... but the staff made the show process quite unenjoyable... instead of putting me in her seat, they placed me next to a row of three 17 year old boys who were annoying (not Qantas's fault) but had moved me from sitting next to an old lady (Qantas's fault). The staff were rude and it was quite disappointing. Flight from Brisbane to Manilla was better except for one thing that I need to tell Qantas - just because I'm vegetarian doesn't mean that I like bad food! Why do all the non vegeterians get chocolate and yummy desert and I get a stale wholewheat bread roll which is hard as a rock. I eat dairy - you know that - so why did I not get cheese and crackers like everyone else? Instead I got a poor tasting lentil rice, stale role, lettuce and a plastic wrapped muffin, that looked so unappetizing, that the stranger next to me couldn't stop laughing as she saw me looking strangely at this pseudo food. Just because I don't want to eat animals doesn't mean I don't have taste buds. C'mon Qantas - pull up your game. You can't cry fowl about budget cuts and then announce in your Qantas magazine how you're investing in new infrastructure... Dissapointed :( read more

Qantas - Airlines Near Me - Mascot, NSW

We flew QF 764 Dec 27 2013 and had the pleasure of John Bensen as our FA. We're UA Gold and UA 1K and long the quality of service we experienced. John was the consummate host and gave us our most enjoyable flight ever. If you have not flown QF, treat yourself! read more

When deciding on the long haul flight from Los Angels to Sydney, I decided on Qantas because it had a good reputation. (QF12 on Apr 5, 2017) Despite any ratings, a company, however, has one opportunity to make a good first impression and Qantas failed miserably. Flight delays happens...understood. But by continually misleading us that the flight would eventually depart that evening was untrue. (Law of curfew precluded a subsequent departure that evening.) I could have made other arrangements on my own instead of staying at airport until 4am. Additionally, how could luggage get lost? By not returning it to the plane after ground crews removed it. Shaking my head!!!! But they did lose my luggage. The sheer incompetence of the ground crew is only excelled by their inability to simply tell the truth to their customers. This is why I'm going to have to pass on future Qantas flights for myself and others who I advise on international travel. read more

Delightful! We traveled with 4 different airlines (2 international flights and two domestic) during our trip to Australia November 2-28, 2016. Quantas was by far, our favorite international flight. Economy class with comfortable leather seats with headrests that hug you, good leg room, excellent customer service both on the ground at check-in and in the air. Clean cabin, free drinks, yummy meals (for airline food). Our next trip to Australia will be with Quantas both ways. Flight attendant "Sandy" (from Hong Kong, but based in Australia) was fabulous! So warm and friendly- please acknowledge her for us(November 28, Sydney to Dallas FW). Thank you Quantas for a great flight read more

Top business class A380 LHR - MEL and SYD-LHR delightful service very friendly stuff read more

Qantas are the best airline in the world in my opinion. I have flown to almost every continent (yet to do the over-Antarctic New Years flight with Qantas -but it's on the bucket list). I've flown most of the prestige big airlines (Singapore Airlines, Emirates, etc.). I fly regularly domestically from regional centres and between capital cities in Australia - usually on a monthly to six-weekly basis. I normally fly internationally once a year these days (far less after a DVT and a positively terrifying experience on Icelandair). Oh yeah, I'm also extremely afraid of flying. Just the slightest bump is enough to make me break out into a cold sweat, and don't even get me started on night flights or flights through clouds or storms where visibility is low. Forget about LAX-SYD flights over the pacific anymore, and the sound of the fasten seatbelt warning gives me nightmares for two days before I hop onboard. Every.Single.Time. The reasons that I fly Qantas: 1. I have been on some very scary flights (e.g. during a severe dust storm flying from ADL-SYD; a severe storm from BDG-BNE during cyclone season; in heavy fog and turbulence from MLB-LST where the plane had to hold for fifty minutes before returning to the mainland). Qantas pilots are the best in the business. If anyone can land, Qantas pilots can land. If there is a way to avoid severe trans-pacific ocean turbulence, they will avoid it. I will never forget flying from LAX-BNE in 2011 after a stomach-churning flight (storm cells everywhere, it was unavoidable), to have the captain say, "we've just travelled half-way around the world, and we are exactly on time." He was right - 11 hours and 53 minutes. 2. Staff will go out of their way to accommodate you, both at the airport and in flight. International crews are professional, articulate and experienced. I've witnessed a man have a serious asthma attack on a short regional flight, and a woman go into labour prematurely en route to New Zealand. Staff were exceptional - calm, knowledgeable, respectful of privacy, and attentive. In both cases pilots and crew worked together very quickly to get the plane to the nearest airport and by the time we landed and the ambulance took the stabilised passenger from the plane, Qantas had already re-routed everyone's tickets and flight plans to ensure that no one missed connecting flights, and put everyone else up in hotels. I note that one review on here indicated that the reviewer felt guilty that the staff were 'old' - I look at it differently. Qantas staff have experience. They also care about retaining older staff, rather than pushing them out onto the scrap heap. As long as they are competent, Qantas looks after them. And if I went into premature labour over the ditch somewhere, I wouldn't want a 20-year-old hottie from Virgin Australia peering over me - just sayin' :-) 3. On that note - Qantas employ aboriginal staff, many female pilots, pregnant women, older men and women, other racial minorities (Qantas has a muslim hijab uniform for female employees that wish to dress modestly) and were the gay and lesbian employer of choice last year. And none of these staff are employed just so that Qantas can tick a box - every employee is of the same standard of professionalism that I would expect from the airline. No gimmicks, ever. 4. The food is generally quite good, and there are many options. Love that I can get a lactose free meal when making the short journey between Kingsford Smith and Tullamarine, or that my colleagues can get a hindu vegetarian or halal meal on the same. Decent wine served free on slights after five pm, even if you're just transmitting the 27 minutes between sydney and canberra. 5. Qantas get their final tick from me after a recent experience that I had after a brief and exhausting hospital stay that left me completely wiped out and needing to get home to a regional centre. Qantas insist that your doctor gives you medical clearance to fly. From the moment that I showed this clearance in the departure airport, I was taken by wheelchair to the plane, given water and access to a direct line to call if I needed the doctor, upgraded to first class and given a healthy light meal and a complimentary blanket on the flight, and escorted by wheelchair off the plane. I am in my mid-thirties and wasn't even that sick, just extremely tired from some medications. I would recommend Qantas to anyone travelling to, or within, Australia. I no longer fly with anyone else if I don't have to. I hope that more customers get a chance to enjoy the great service and clean, safe flights that I do, even if it is more expensive to do so. read more

If I could give the customer service at Qantas a lower score I would. Nothing but idiots work in this company. We were in Sydney to help our daughter who had a medical emergency. We had to miss our return flight to NYC. We flew business class and spent a good sum for the original tickets. It is next to impostor get an agent on the phone and after eight hours of arguing with numerous people we were told that if we pay a change fee of $800 we could get a flight on Saturday so we paid and spent another 2 days in hotels and restaurants. When we arrived at the airport we were informed that we were booked on Monday not Saturday. And they would do nothing for us. They closed the checkin and told us we were on our own. This puts a real foul taste in my mouth towards this whole country. No wonder it was founded by convicts. For such a happy go lucky bunch of people their customer service industry is the worst we have ever experienced anywhere in the world. Do not take Qantas anywhere!!!!!! read more

Quotas used to be my go to airline while flying back and forth to my daughter in karratha, WA. Now I'm rethinking that. I requested help at the Quantas terminal in Los Angeles with my luggage when I arrived In Melbourne and watched the counter person add it to the computer screen in my profile. I didn't need help carrying my luggage, I just needed help to get it off the carousel due to a 10 hour back surgery I had a few months back and I still have a 5-8 pound weight limit when it comes to moving or picking things up. Here's the good part After arriving in Melbourne in a good amount of pain and getting through security I went to the Help counter and asked if someone would be kind enough to remove my luggage from the carousel for me and I could take over from there and I was told by the young lady at the counter her exact words "MY BACK HURTS TOO, WE DONT HAVE PORTERS HERE". I tried to explain my situation to her while standing next to 2 very healthy men with badges on there shirts that read "MAY I HELP YOU" to no avail. I even gave her my flight info and asked that she pull up my profile so she could read the request. Nope, she wasn't having it so I proceeded to remove my luggage myself and am now paying the price for it. Thanks for nothing Quantas I will now travel Virgin Australia as will the rest of my family read more

The doors to the bathrooms slam shut on their Airbus planes and the flushing very loud so you won't get any sleep if you are anywhere near the bathrooms - even several rows up. On a 14 hour flight - it is unbearable! read more

Awful awful awful costumer service! I booked flights from Sydney to Cairnes and a different flight from Auckland to Sydney, as my boyfriend and I are planning an Australian and New Zealand vacation. I understand that hold times can vary depending on time of day and call volume, but no matter what time of day you call you are guaranteed to wait on hold for a minimum of 30 minutes. If you are lucky enough to get to an actual real person, your chances of being hung up are VERY HIGH. I called and disconnected 4 different times, all four times never got a call back and had to call again and start the process all over again. I was calling to find out about a refund for a flight that Qantas took upon themselves to cancel without notifying me! We wanted to get an extra ticket as my boyfriend is 6'6" (2 meters) tall, this way we both can have a little more leg room. We first called to confirm the proper way to go about purchasing an extra ticket, they tell us to go online and purchase it with 2 different transactions, so we figured easy enough. Luckily my boyfriend called to confirm, because they cancelled the extra ticket! Without any contact, no emails no phone calls nothing. Their system apparently automatically cancels any tickets with the same name, (very weird if you ask me). Then when we finally got through with them, Qantas informed us we would have to purschase another ticket and then they would issue us a refund...that was over 2 months ago. Still waiting! Have been trying to speak with them for over 5 hours now, over 4 hung ups have occurred from their end. If there weren't cancellation fees, I would be cancelling these flights. Hopefully the actual flight goes smoother then their customer service. Purchaser beware! read more

Qantas treated passengers on a canceled flight from Sydney to San Francisco very poorly. While they did pay for hotel rooms, they seemed to be in a hurry to get us out of the airport. We were promised assistance, but all they did was point us in the general direction of the exits. The shuttles to the hotels were too small for the population of a 747. No one from the airline appeared to be concerned about their customers. I have never flown Qantas before this trip, and thought that the room and the food on the flight to Sydney were wonderful. They need to work on crisis management. read more