Do not want to diminish others' complications. However, I flew with them twice and both times,…read moreflawless. Staff are always professional and cheerful. Expedient service throughout. Went economy both times and it was comfortable. The only time is a little snug if a passenger in in front of you Leans all the way back. My flight from Sydney to Indonesia ,They kept us constantly fed and hydrated. There's no comparison with this airline in relation to the J S economy Airline. Fly the Q

I am reviewing the Sydney to L.A. flight only. I prefer Qantas as I worked for them in the 60's,…read moreknow how they trained their pilots back then and hoping it's still the same. It's been 18 years since my last trip 'home' so things have changed. Meals are served in a container with bamboo utensils. This is par now if you travel economy on most airlines. I found the staff on board all well groomed, fresh uniforms and very attentive with lots of smiles and eye contact. No sooner took off than we had a bottle of water and a fun savory snack to enjoy. I read an actual book on board so did not use the entertainment system except to view the view from the tail of the plane and also the flight tracker. 14+ hour flight, you need hydration and snacks along the way, these were there to enjoy. Nearby was a large compartment with choice of cold drinks and snacks ready to enjoy wherever needed during the flight. The seating is snug, I knew it would be and so not an issue for me, I was mentally prepared for that. I travelled with my adult Down syndrome son and without asking, Qantas staff offered us pre boarding on each flight, much appreciated. My next visit, I will fly Qantas airlines again happily. We all know their safety record, that counts!

After several Qantas blunders such as one of my favourite flight into Hong Kong being canned, I…read moredecided to look elsewhere at alternatives that were One World alliance (to maintain maximum benefits). Why keep OneWorld? It's a very large alliance which covers a lot of carriers in North America, and Europe. The only two Asian carriers which are One World Alliance members are JAL and Cathay (also notably the best ones in the world). Definetly an alliance worth keeping around if you do regular North American trips but also do regular Asia trips. I decided that this year would also be the year which I will start accruing status with Cathay as their lounges are the best, inflight service is generally better (they have a K-Pop channel on inflight entertainment - WIN), Marco Poio Members get more priority for upgrades, can also earn points on China Eastern/China Airlines, and can easily transfer points between AMEX and AsiaMiles/Marco Polo. May also decide to do North American trips via Cathay too - don't think it is that inconvenient to do a quick dim sum/shopping stopover in Hong Kong ;) Only Downsides that I can see? Their online website could use some work in usability wise. Seems slightly harder to hold a status (rewards pay off a lot better though)

Pretty great airline and very good value. Flew to Singapore return from Sydney - seats were…read morecomfortable and if you are lucky, the flight might not be full so you get spare seats next door. Staff are very accommodating. I pre-ordered the nasi lemark and croissants which both tasted good. It is better value to buy on board if you do not want a drink and chocolate. You only save online because you get a discounted combo price. The croissants were frozen inside and the chicken ham, cheese and lettuce combo was interesting. Staff were great because they offered to reheat my croissants. You are not supposed to bring your own food but they don't really police it but avoid bringing an entire spread of food - small snacks are fine. I would recommend bringing an empty bottle and filling it up at the airport terminal beforehand otherwise expect to pay exhorbitant prices for drinks. Both my flights were pretty much on time - max 10 minute delay. They are very efficient and safe not to mention very competitively priced. Their check in counters are usually really far away so leave extra time and check in online if you can otherwise add 30 minutes for the queue.

The airline is a budget airline of Singapore. Firstly they…read moregive you absolutely nothing - No food no entertainment.

great airline service 10/10…read more but on my 3rd flight we had some turbulence and we had a miss-land sadly :( but a great airline:3

Why do we have to pay and check an overweight carry on. I'm the one carrying it on. If it's a…read moreweight issue we should charge obese people double

I flew on one of the newer Airbus dreamliners from Auckland to Sydney with LATAM. They took off on…read moretime, and were fairly friendly with the service. I was initially seated between two really large fellas, cramped and wedged into the tiny seat. When I plead my case to the flight attendant, and she saw how I was packed like a sardine, she got me a better seat in business class! Score! There was about an extra 8-12 inches of legroom, and the seats almost completely reclined. Swanky! The lavatories were kept clean, and were much more spacious than I've seen on other airlines. The food was nothing to write home about. It wasn't especially Chilean. They came by frequently to check on people, but didn't take time to let anyone actually ask for anything, just quick and breezy sprints through the cabin. They seemed to enjoy my efforts at speaking Spanish to the Chilean flight attendants. My favorite thing was that the windows on the plane were electronic- no shade to pull down. Instead, you push a button that lightens or darkens the windows! Futuristic! In the end, I made it in one piece with all my luggage, so it was a good flight.

Dear Sir/madam 15/4/25…read more By the following letter of complaint, I would like to express my un-satisfaction and frustration with the treatment and service received by your airline Latam. I travelled on 20/3/25 to Montevideo/Uruguay the flight was delayed by almost 3 hours,as a result I missed my connection flight from Santiago/Chile with destination to Uruguay. I was stranded for over 16 hours in Santiago/Chile awaiting the connection flight the following day. I was unable to get out of the airport as I had no visa to enter the country and was left for all those hours sitting on the most uncomfortable airport hard surface chairs as a punishment for something that clearly wasn't my fault. Latam had not notified me in any way that I was going to miss my connection flight due to their delay and was going to be put on the next available flight the following day,I find that very disrespectful and appalling communication to say the least. The most minimum they could have done was to accomodate me in the Latam vip salon since your airline was responsible for the delay. In my eyes it's disgusting to have a loyal customer sit for 16 hours plus in such inappropriate and poor conditions with nothing more than a $25 voucher for dinner which didn't buy much with the inflated food prices at the airport restaurants. I would like to kindly request your assistance in providing some compensation or other benefits to make up for the inevitable inconvenience caused by this unfortunate event. I had paid for two nights in Montevideo and lost the first night stay as a result of the delay,I understand that there can be unexpected delays but this delay was unreasonably long. I was offered at the Latam counter a voucher which had 2 options one was $200US into the Latam wallet the other was a $100US to redeem and transfer into my nominated institution but every time I tried to proceed your page would crash saying page unavailable try later,I've tried for over 3 wks now and haven't had any luck. Help via your call centre when you incredibly get through is another frustration as call drops before any resolution,you are left hanging on line for a lengthy period of time for nothing,team members all have different versions which makes me believe they are incompetent and misleading to an extend. This is totally frustrating and a waste of my valuable time,I'm deeply dissatisfied in every meaning of the word. I kindly ask you to please address this issue at your earliest convenience with a positive result as I believe Latam must take full responsibility for all the inconvenience,headaches and a waste of my valuable time. $100US dollars will not cover my loss so please reconsider your offer/compensation and value me accordingly as your costumer. On another topic one of the bags I dispatched was damaged,the carry handle was ripped from the bag completely leaving the razor sharp exposed metal which meant I could not drag the bag on its wheels and had no choice put to carry it making it extremely difficult to cope with my luggage. I have photographed it straight after I picked it off the carousel. Airport personnel/Latam are responsible for the damage. In the event my issue isn't resolved fairly I will have no choice but to take the matter to another level as it's been over a month with no resolution my matter goes from person to person and nobody is competent enough to resolve it. I thank you for your time in reading my email and look to your prompt reply Have a pleasant day Warmest regards Stella

I flew in from Los Angeles, and boy are my arms tired!…read more Delta gets you where you wanna be, I guess. I flew the long, long, long flight across the Pacific. Jeeze, what a long flight. Delta made it fast. I wasn't happy that the in-flight entertainment system was all glitchy, and reset several times throughout the flight, making watching a movie inconvenient, and erasing my high score at Texas Hold Em. The flight attendants acted like wardens throughout the flight, carefully monitoring alcohol consumption and barking orders. The lavatories were in fairly rotten condition throughout the flight. They really seemed understaffed. I arrived on-time, and my luggage was eventually produced. I guess I'd fly them again. The flight was rather cramped and completely full. They sure seem to be cutting back on legroom recently. Uggg.

They were pretty good for a flight to/from Australia in 2014. No complaints. I recall thinking it…read morewas pretty much equivalent to qantas

San Diego to San Francisco on United UA2117 was delayed 90+ minutes. Air New Zealand NZ7 had to…read morehold our flight (13 passengers) to Auckland. None of our luggage made it! Got to Sydney to file lost luggage report. Apple Air Tags showed SFO had lost bags. Contacted both airlines with GPS locations with only one response, my bags are still missing! Third day bags arrive. Spent 2 1/2 days in clothes on our back. Airlines pointing fingers at each other with NO compensation. GREAT way to start my 70th birthday vacation. Spent majority of those 2 1/2 days on hold with airlines!

I'm a huge fan of United Airlines! Everyone from the check in process to boarding the flight have…read morebeen extremely helpful. The planes are always clean and the service is amazing.

Gayle and I flew home from the Sydney International Terminal on United to LAX. This International…read moreAirport has the things you expect: multiple check-in-halls, security and immigration lines, duty free, lots of other shops, and the excitement of foreign travel. Yet, the old girl feels a little tired and certainly doesn't have the oomph that Gayle and I have experienced with Istanbul or Singapore. If and when we come back to Australia, it won't be through this airport. Why? The new Western Sydney International (Nancy-Bird Walton) Airport (WSI) is currently in its final testing and operational readiness phase, with passenger services scheduled to begin in October 2026.

Before traveling to Australia as foreign visitors with eligible passports, we applied for an…read moreelectronic tourist visa through the Australian Electronic Travel Authority (ETA) about 4 months before we departed from Honolulu. We were granted an electronic visa for tourism within 72 hours of our application and excitedly awaited our upcoming travel this March. We were a bit apprehensive about finding our way through Sydney's International Terminal, but were quickly relieved by clear directional signs and quick, easy electronic passport screening. We were impressed with the modern, sleek yet friendly-looking facility, the multiple new electronic security kiosks designed to handle the large number of incoming visitors and returning residents, and the local artwork displays. I must say it took us around 15 minutes from the arrival gate to baggage claim, then to check in and pass through immigration, as we didn't have anything to declare. Once we exited immigration, we met with our driver, who was proudly showing a company placard with our names boldly printed. This was by far the best and most efficient arrival procedures and processing into a foreign country that we have ever encountered. We'd happily return.

The company should be ashamed of themselves for misleading the public on the quality of their…read moretransportation. While waiting at the airport for the shuttle, I saw a beautiful company van pull away. When the next van pulled up, it was worn out dirty and very crowded for the people. The driver was very professional and polite, but the appearance of the Van was just the opposite. Why keep this unacceptable Van in your fleet and disgrace your company when you have other fans that appeared very nice on the outside.

Got to Sydney domestic pick-up point on a Saturday morning at 0940. The schedule showed a pickup…read moreat 0950 (might be 1000 at domestic as I was told by hotel the time is for the international terminal). At 1010 called hotel. They called super shuttle who told them they had already come by. I was in the right spot well before the pickup time and can say with certainly the shuttle never came by the domestic pickup spot. I had taken a video of where I was waiting when I first got to the spot. I emailed a link to super shuttle and they confirmed I was in the right spot. When I then emailed them back saying then the driver didn't drive by as they told the hotel, no response to that email. Disappointing that hotels outsource the airport transportation to this company as they appear to be unreliable. Pre pandemic I had a similar experience with super shuttle. Even if a hotel offers transportation using super shuttle, will instead take Uber in the future