AVOID TURKISH AIRLINES at all costs - and, it will cost you!
My husband and I flew with Turkish Airlines on 8/24 for our honeymoon. Sixteen days in Europe. Turkish Airlines lost our bag the entire time and never even delivered it to its final destination!
Imagine trying to buy underwear and bras in Kusadasi or find some comfortable walking shoes, makeup, formal dress, bathing suit, etc. at random ports all the while missing out on your pre-paid excursions and dinners because you don't have proper dress attire! We saved for years for this trip of a lifetime and Turkish Airlines ruined it then and are not doing anything to rectify the situation now.
My poor mother, my mother-in-law, our travel agent, and our cruise line all tried to get through to Turkish Airline to find out where the bag was and try to get it to our final destination while we we are on the ship (limited cell service and email for us). Each time Turkish agents told us a different answer, which contradicted the next answer we received. At one point Turkish said they were trying to get it to us at the next port but, it never even left the United States! Then we were told that the file was closed because the bag was delivered, but it was not yet. Finally we had to call a carrier service to go to LAX airport to look through the lost bags and they found our bag.
Now they are claiming we didn't file within the 21 day policy of missing bag. But we did and have a copy of the Direct Courier Service receipt on the date my mother-in-law had to pick up the bag (we were still in Europe at this time), plus we have dated automated emails from Turkish on the date I submitted the claim, to prove it. They are just using excuses to discourage us from standing up to our rights as a passenger.
Turkish is now ignoring our email. We plan to now work with an attorney to escalate the issue if we aren't contacted by Turkish Airlines shortly.
From my experience, Turkish Airlines does not care about their customers. Don't fly with Turkish Airlines, fly with another airlines such as Emirates, Etihad Airways or Qatar Airways.
Your wallet, sanity, and marriage will thank you ;)
#ISTTK32254 read more