I went from Adelaide to Brisbane, after which I was ready to give a 1-star review. A few days later, I went from Brisbane to Sydney, and changed my rating to four stars. In that time, I realized that if you do your reading of the fine print and understand what to expect, you can maximize your chances of having a good experience. 1. This is a budget, no-frills airline. You pay for everything beyond a seat: bag check, queue jump, overweight checked or carry-on bags, food, drink. You may very well need to use stairs to get on and off the plane. You do get to select a seat. They save money by hiring less staff, by using stairs instead of buying ramps or paying to use jetbridges, and so on. They have no check-in desks and you need to be prepared for gate changes. A few staff just wander around between check-in kiosks and bag check. 2. You will have to do a lot of stuff yourself - check yourself in, tag your bag, take your bag to the belt, and place it on the belt properly for scanning. If you check your bag, it's better to pay online in advance. My understanding is that it is cheaper to do so than at the airport. 3. Make sure to read EVERYTHING. I discovered the hard way that if you need assistance, such as a wheelchair, you need to contact them preferably at least five days in advance. I was SOL at the Adelaide Airport. The staff basically told me too bad, so sad. They could care less. The line at security was the longest I've ever seen at any airport anywhere throughout the world during 42 years of flying. I am grateful to the officers who allowed me to take a close spot in line. I never would have been to stand for that long and walk to the gate in time, despite my getting there about two hours in advance. BTW, flight check-in starts two hours ahead of time. After clearing security, I sat down for a few minutes rather than go directly to the gate. I'm glad a did, because a few minutes later, a gate change in the opposite direction was announced. Another TigerAir flight boarded around the same time and it was confusing as to what flight was boarding when. This was because the other flight was late. This is another drawback you have to be okay with: My understanding is their flights are often late, and sometimes cancelled, for various reasons. I had no idea about the stairs. I did not see this on the website. Thankfully they used the jetbridge to board this flight. But once on the plane, I found things were okay. Even my girth fit between the armrests. The seat configuration is 3-3. Leg space is minimal, something you need to know and be okay about if you have longer legs. If you have claustrophobia - might be tough for you. An aisle seat would be better for you. The seatbelts were the shortest I've ever seen. I actually laughed when I saw them and knew immediately I would need an extender. There are snacks and drinks (alcoholic and non-alcoholic) available for purchase by card, no cash. There is no free food or drink, not peanuts, not pretzels, nothing. I had only two days before I went from Brisbane to Sydney. I tried to reach them by phone but couldn't. I sent an email but still haven't gotten a response. So I was ready to not have a wheelchair at the Brisbane or Sydney airports. I mentioned the situation to an agent at bag check in Brisbane. She told me to hold on, and they got a wheelchair for me. I was so grateful. I got there two hours early again, which was good because it took some time to find someone to assist me. There were stairs to the plane, but there was a cool two-person free-standing lift the agent and I rode up on. I would have struggled on the stairs. I wonder why they don't get ramps. They would help everyone and while not perfectly safe, they would be safer and faster than stairs. Not to mention access issues. I will pay extra for bag check, food, overweight bags - but I don't see easy access for all as a luxury item. At the Brisbane Airport, all carry-ons - even purses - were weighed. If your carry-ons were even an ounce over, you paid right then and there. They didn't do this in Adelaide. I don't know why. But be ready for it and be ready to pay if you go over. I think all their planes are the same, so again that part was okay. I even recognized some of the same flight attendants as from the other day. Apparently they fly like three different routes on the same day, same plane. They knew I required assistance and were helpful. There was a wheelchair and an individual available to help when we got to Sydney. (They "borrowed" a wheelchair from another airline since they didn't have their own.) We went to bag claim and they pulled my bag off the belt. It was an infinitely better experience than the Adelaide-Brisbane trip. I realized if I read all the fine print, remained flexible, and made my special requests early, I could enjoy the low fares offered by TigerAir. read more

Tigerair Australia - TigerAir at Brisbane Airport - check-in kiosks are just to the left, while bag scanners are ahead. - Airlines Near Me - Mascot, NSW

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What were we thinking? We should've checked the reviews before booking this flight. Coming from the states we didn't realize that this was a budget airlines with such poor reviews. On the same trip, we traveled with the same bags, without incurring baggage fees on Alaska Air, Jet Blue & Air China. Our carry-ons, checked baggage, purse, and camera bag all went on the scale and were measured like I've never seen before. We were charged $260 in overweight baggage fees. Any money we saved on this flight we paid in fees. Amazed that there were fees for everything on this flight, two dollars for water. The stewardesses were pushing carts of products not food for sale. They were selling jewelry, perfume, and small electronics. Never again! read more

Budget air for Oz! I flew one way from Sydney to Melbourne aboard Tigerair. They were just a few bucks cheaper than the competition, but once they tagged on their luggage fees, it all worked out about the same. The flight was delayed several hours, due to the fact that the connecting flight failed to arrive on time. They were able to turn the flight around quickly, and we had a relatively clean flight. Since we were running late, the pilots 'floored it' all the way there, and we had quite a bumpy flight, which the flight attendants seemed prepared for. I don't get why the pilots don't just 'floor it' all the way all the time? The seats were a bit on the crowded side, but I managed to get lucky by scoring the last row of the flight, which meant more leg room, but no reclining seat. They offered snacks and food for a fee, which I was too cheap and well prepared to fall for. In all, I arrived intact. The flight wasn't bad, and the flight attendants had cool retro lookin' outfits with snappy scarfs. Cheap but late is a good way to put it. read more

My flight was from SYD BNE return. Checkin was easy. I didn't have to check any luggage so I was pointed to the Kiosk. So sad. I get that everywhere is like that but I still don't like it, let's all interact with machines. Anyways, got the boarding passes and off to the Gate we went. Yes, I was waiting for an announcement that the flight will be delayed or cancelled but nope, all went smooth sailing. The only announcement was that it was time to board and then you find yourself walking on the tarmac to the plane, lucky it wasn't raining as there is a bit of a line up as passengers are still not yet seated. Once in your seat you realise how small it is. No problems, I'm small but if you are not, try to get comfy. The menu was a tad disappointing. I'm not expecting a hot meal but even Jetstar has more and better items. So I was a little hungry and got the chips. They were stale. I got the two people next to me to try without telling them and it was stale, so I got tea. They also have chicken noodles in a cup. I got that one on the return. Take off and landing was smooth. read more

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Tiger, Virgin's embarrassing sibling. Underdressed, and late to the party. When asking a Virgin staff member about Tiger, he looked sad, and all but disowned them. And, look, I get it. I was not going to stray, but, in trying to budget better, I did. I consoled myself that this Singaporean airline are owned by Virgin, and that sometimes Tigers growl. It's what they do. It's the price we pay for housecats. Or something. Here's what I learned: SEATING Very dirty cloth seats, bring a cover. Seating is tight. My suggested height limit for just fitting is 168cm (5' 6"). If you are over this, either buy extra room (if they sell it) or fly another airline, else be supremely uncomfortable. Seating that you see in the online booking process doesn't reflect how many people are on the flight. You could think you are flying on a near empty flight, but you are only seeing allocated seating. Don't bother with the extra $7 for seating allocation. ARRIVE EARLY Staff will help (if you arrive early). Arrive 2 hours early (especially in Sydney). This isn't so much related to Tiger, it's Sydney Airport; where security will verbally invite you to unpack your things, then shut down and tell you to move to line 20m over before screening them. (It didn't love look like an emergency, but who knows.) It's also a bit of a wander to the gates. The food court is after security, so you'll probably want to do that, instead of Tiger food. PRICES, FLEXIBILITY, & BACK UP PLANS They increase fares by at least 10% on the prior day to the flight. Have a back up plan or insurance in case your flight is cancelled. I had neither, but looking at other reviews, perhaps I got lucky. Everything that isn't stock-standard & by the book in Tiger has fees. Do everything online and do it once. If you need to make changes, you'll pay, but do those online too. Don't fly Tiger if you have time constraints, or something important on. I had time to fill, and a delayed flight benefited me, so I didn't notice if we were late. We were taxiing around the Sydney airport for what seemed like forever prior to take off. Likely to be more Sydney Airport related than Tiger, but when you've got all the time in the world, nobody cares. LUGGAGE In trying to understand their luggage limits, some of the managing call centre staff were belligerent. Their policies are impossible to understand, since the check-in luggage dimensions are not specified. In case you don't want to be spoken to condescendingly for a few hours, here's the deal with luggage: You can take a paid, checked in 30kg of whatever you want, (except sporting equipment) in one or more bags. Make sure that no individual bag exceeds the dimensions of Checked In Sporting Equipment (as of April 2018, 190cm x 60cm x 80cm).* For over 30kg, you need to break weight over multiple bags. Supposedly they have an x-ray checking what's in your bag, but I saw no such thing. * Silly me, why didn't I think to look in checked in sporting equipment for that which is explicitly NOT sporting equipment. Sigh. Don't try to take Sporting Equipment as luggage. They'll slug you. It can be booked for 35 as part of the booking process. There is a 20kg limit applied to Sporting Equipment. Make sure your bags aren't overweight before you get to check in (use Virgin's scales and packing table at Sydney airport). If they are, reconfigure. Having one of those little hanging hand weighing luggage scales is great for knowing how much objects and bags are. Knowing how much things weigh allowed me to wear 2kg of things, and stress less before the airport. You can usually find a 40kg+ one for 5-20 (online/Target). Make sure your carry-on is to dimension. I called the manufacturer of my 50L backpack and found it was 4cm over, so I threw it in my main bag. Weigh all items at check-in, including carry on. They usually notice this and don't bother reweighing at boarding (though sometimes they do). The carry-on limit of 7kg is very strict. All items, including those you're carrying in your hands, will be weighed. That said, be sure to take water with you as the online bottles are tiny. Always purchase your luggage when you book. You could end up paying 10x more at the airport. If you're not sure you will be able to fit it in, always buy more rather than less. It's only about 35 extra for 30kg. Check current baggage requirements as they might have changed since this review. And lastly, if it's over-weight tuck it in your pants or drink it (leave your boob tubes at home). This is Tiger, not Vogue. DRINK UP Their wine is full strength, and, after dealing with baggage requirements, you might need it. I did. 11 will get you some plastic-bottled wine with cheese and crackers. Pretty standard. Except for the napkin they tie around the bottleneck in real time, with all the class of a five star restaurant. Hilarious in context. Still, I arrived. The flying seemed pretty good, smooth landing. Shout out to the Tiger pilots. read more

By Far, the absolute WORST airline I've ever flown in my entire life!!! I lived in Australia briefly and tried Tiger a few times because of their supposedly 'cheap' fares. Of the 4 times I tried to use them, every flight was late or CANCELLED. And when they Cancel a flight on you: you are responsible for getting your butt your own cab, purchasing a hotel last minute on your iphone for the night, and then taking a cab back to the airport the next day for any available flight they are "gracious" enough to give you. My partner and I missed work (one of us actually got fired shortly after), making us miss out on $300 which in turn caused us to make our rent payment overdue since we didn't have enough funds after missing work and shelling out money for a hotel and travel. Tiger Air will not refund any of your ticket money or provide any type of compensation for the inconvenience (physically or monetarily wise). Tiger Air's customer service is terrible because the one flight attendant who spoke to all 180 people was quite rude and dismissive and didn't try to help any of us out, I can understand why several people starting cussing in the airport. The most terrible end to what would have been a pleasant vacation. And the worst part was that the reason for the plane not being able to take off was because of "Engine Failure." I'm sorry, but telling your customers that the plane's engine is faulty, and then telling us we have to take that plane the next morning to fly back home, is NOT A COMFORTING THOUGHT!!! What the heck Tiger Airways? How does this business keep running? I tried to email and phone and have never received a response. This is a crooked company that steals people's money and does not have secure planes to fly on. I've travelled with them twice. Once, 6 flights to Sydney were CANCELLED but I somehow had mine unaffected. The 2nd time, My flight and 3 others were CANCELLED. Tiger Air is an inefficient and dishonorable company. BUYER BEWARE!!!! P.S. I remembered something last minute, my first time flying with Tiger should have been a sign of bad things to come because when I booked a flight online, somehow Tiger charged my credit card TWICE! I had to call up their line to tell them they made a huge mistake which put my balance over where I couldn't use my card, I waited almost 2 weeks for my money to be refunded for the mistake on their part. So aggravating!! :-( read more

Tigerair Australia - 4 CANCELLED Flights, 1 Delayed. Every other airline that day managed to fly ppl home to Sydney... - Airlines Near Me - Mascot, NSW

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Don't bother trying to check in earlier then two hours before your flight... It certainly is a cheap flight, and on both flights, they gave my friend and I the exit rows...I guess because were are slightly taller then the average human. Definetly use this airline to save money, if your going on a longer flight, maybe consider upgrading airlines. read more

NEVER AGAIN. I have always used jetstar which i love but one time the flights were $100 cheaper and at a better time so i thought why not. Two days before my flight i got a email saying my flight has been delayed due to operational requirements.. my orginal flight was leaving Melbourne at 6.20pm and landing in Sydney at 7.45pm on a Sunday night. The new flight time was MONDAY at 6.10am... due to work i rang and said no i need a earlier flight. They offered me 2.50pm on the Sunday but i would have to pay a fee to change my flight! I then asked for a refund (I had there insurance) and was told because it is only delayed not cancled this is not possible. I will never fly with this horrible company again. Don't risk it. Pay the extra $ read more

This is by far the worse carrier ive flown with. Legroom is the least ive experienced. Luggage was charged on a per kg perspective. Flight attendants seemed frustrated during boarding and service was minimally compliant. I would suggest avoiding this airline if you can afford it. We did get to where we intended, but with luggage fees, id suspect it is not much cheaper than other carriers. If you are 5'-6" and slim, you might be cramped; however any taller and you will lock your knees into the back of the seat armrest in front of you. read more

What a horrible experience similar to others on this horrid airline. Flight delayed 2hrs; my friends flight was simply cancelled with no explanation; rude staff; stupid carry on baggage rules (I was 1kg over and got slugged $46!); dirty planes; etc. The most disconnected unprofessional airway in Australia. Simple advice: DON'T FLY TIGER AIR - you'll regret it. read more

They cancelled a flight with about 1 hours notice. They said due to poor weather in Sydney. The airport was fully functioning and we had to pay business class with another airline to get away. THEN THEY REFUSED REFUND DUE TO A CLAUSE ABOUT WEATHER but every other airline was operating. These guys are CRIMINALS!!!! NO FLIGHT AND NO REFUND! A credit offered but never again! read more

Just pay a bit extra and go with a quality airline. Tiger literally weighs even your carry-on's!! If you're overweighted then you put on extra clothes and shove items in your pockets, then they weigh your carry-on, then after you leave the kiosk you put the items right back into your carry-on: what's the point of that?? Whatever you do, if you have checked luggage, be damn sure you pay for it PRIOR to arrival at the airport unless you want to pay an extra $90. Overall, not worth the hassle, just relax and fly with the competitors. read more

Just don't do it. I know the low prices are tempting.. BUT Tiger Airways actually over-books every flight by ~7 seats. Strict checkin rules are designed so that these 7 people miss their flight. And when you miss your flight you're shit out of luck. No chance of getting on the next flight because it's overbooked as well. The most horrible airline experience of all time (And I've had some bad ones). I will not support a business whose entire revenue structure is dependent on ruining people's days. read more

Cheap, but late, and unable to give any reasons or announcements about why it was late or what the ETA should be. Also, the Tiger Airport terminal at Melbourne is like arriving in a cow barn. read more

WORST AIRLINE EVER. They charged me $100 to check in a bag that weighed under 16!!!!!!!!! I'm sorry, $90 then $7.50 for using my credit card. Unbelievable. Not only that but the staff was extremely rude. I would jump off a building before I flew with this company again. If someone held a gun to my head- I still wouldn't step foot on a tigerair flight. read more

Like others have said - cheap, but late. And we bought our tickets through a third-party vendor and we were not told (or did not notice) that we had to indicate online somewhere that we wanted to check baggage. Imagine our surprise when we learned we had to pay nearly $200 to check 2 normal pieces of luggage ( 2 pieces total, not 2 pieces each). The agent at the check-in counter said we should have gone online to check our baggage, and that these were "airport fees." We checked in for our flight via our mobile phones the night before and I did not see anywhere where we had to check in our bags online. I feel like we were ambushed. The staff was polite - we don't have any complaints about the flight itself or the staff, but we feel deceived. read more

Actively tried to rip me off. When the wrong flight was booked, I had to call back twice to get both flights changed. Each time I was told I have to pay for a call in fee instead and call in change fee in stead of an internet change fee until I told and offered to show them that their website was not working properly which is why I HAD to call in. Truly the worst. It's just not worth it because it'll just cost you more. read more

First our flight there was cancelled (bad weather) this is not their fault. However, their customer service was atrocious, no-it was non existent. A refund was promised, one week later still no sign of this. We had to travel 10hrs by train, pay for it out of our own pocket, they did nothing to help us find an alternate flight or method of travel and now our holiday is over and still no sign of our refund. Even better is our flight back - delayed by 2hrs, no communication regarding either this delay or our original flight cancellation beyond an email, no explanation and they had the nerve to charge us $20 per kilo of over weight baggage. No customer service skills whatsoever, they do not care about us at all. Never fly this airline - ever. read more

Worst airline ever. Friendly staff, but they are not trained well. Terrible customer service. Flights always delayed. Never again.

Flight cancelled on short notice (2 hours) stuck on hold for 2 hours with customer care just to find out why and what we're supposed to do. No other available flights and no help with accommodations we ended up having to spend $400 more on a hotel for two more nights. Experienced problems when trying to check our bags which we had to call customer care AGAIN because they wanted to charge us $420 for one extra bag. Very unhelpful employees and even more useless supervisors. Now we are sitting at our gate only to find out our flight has been delayed... what else you got Tiger Air? Cheap flight became an expensive extra 3 days in Sydney. I will avoid Tiger at all costs for any future flights. read more

I had booked a flight for my family of 4 to fly from Sydney to Cairns on Tiger Air. We had no problem on the flight up but on the way back (with the same luggage) we were told that my carry-on had to be checked in. We were then told that we were overweight and had to pay an additional $600.00 AUD ($454.00 US)! That was $25.00 AUD per kilo. The girl at the check-in counter just stood there "stone-faced" and said that was there policy. We weren't even allowed to re-arrange our luggage. We had no choice but to pay. The plane was only partially filled so there was no weight problem. I tried to dispute it with Tiger Air and my credit card when we got home but was told we received the service. I have never heard of an airline having such a ridiculous baggage policy. Wish I knew what our Australian friends knew before I booked on Tiger Air!!! read more

Tiger air is a sad excuse of a company. The WORST experience I've ever had with an airline. My friend and I are here on holiday and they messed up 2 out of 2 of our flights within a span of less than a week. The first flight we were unable to board because they have a luggage weight limit of 120lbs and they had over 140 people booked. They provided us a full refund but we were stuck at the airport for over 8 hours waiting for the stupid flight. The second time they cancelled our flight and said the next flight is 2 DAYS LATER. We paid more than $30 to get to the airport and another $30 to go back into a city WE WERE SUPPOSED TO LEAVE. We paid $200 to stay at another hotel and we missed our AIRBNB RESERVATIONS which we might not even get a refund for. Even after all this headache we went through they made us pay $150 for our 25kg total luggage. If we got it down to 20kg, we would've had to pay $50. The first flight we had with them, they didn't make us pay for this. None of the service people mentioned anything about this restriction until we had no choice to pay for it. Are you kidding me? I would never fly with tiger air and I warn everyone to stay away from this airline. Never. Again. read more

Terrible baggage policies and the flight attendants all seemed very annoyed to be there. We didn't realize that our ticket didn't come with baggage, so we had to pay extremely steep prices at the airport. Just checking our bags in cost upwards of $300! They refused to make any exceptions and we asked them how often they deal with this issue of customers not knowing and they said constantly everyday. It seems like they should either change their policy to support their customers, or it's intentional and they're just trying to squeeze money out of their customers every chance they get. No thank you. I'd rather support a company that respects me. read more

I arrived very early to my gate- just before the suggested time - for a simple Sydney to Melbourne flight. I was approached by a friendly lady who confirmed I was flying on the route she oversaw, then insisted I weigh my bag now to save time later? My bag weighed more than the default allowed. She charged me $38 on the spot. I mentioned that I'd changed my return flight to one that cost dramatically less than my original and actually had to pay for the change, despite the airline clearly being able to (successfully) sell that seat for more than even I'd paid for it, and I was paying for the privelage of a less expensive flight. Please cut me some slack - I know that when boarding everything's hectic, there's no time and I would have been able to slide had I not arrived at a reasonable time. "No I'd check you anyway" then she proceeded to aggressively check everyone who entered in front of me for the next few minutes we were talking, just to prove her point? I didn't want her to assure me that Tiger's policy isn't just shitty to me but to anyone; I wanted her to take a step back and look at the situation reasonably. Her enforcing more strongly on others only made me feel worse. This airline cuts corners to get cheaper fares - then makes up the difference in BS fees that they find a way to charge. So likely you'll end up paying the same or more. I'd heard they are delayed often, thought it was a joke. But it's true. My most recent flight got delayed 1 hr, then another 1.5 hours, all well after I'm at the airport. I've had experience with an airline in the US called Spirit that Tigerair reminds me of. Cutting corners only to make up cost in BS fees - also constant delays and flights getting bumped because the airline is LOWEST on the airport totem pole. First kicked off the runway / first to delay, lowest customer service priorities, least care given as they justify by lower rates of flight cost. Which on a certain level is fair enough. Except that more often than not you end up paying more both financially and mentally than anticipated. read more

Very disappointed with the way customer service handled things: I boarded a flight back to Sydney from Brisbane. After about 45 min of sitting on the plane we were told to exit back to terminal due to airplane engineering malfunction. At this point the passengers disembarked to line up at customer service to be rebooked. After about 2 hours in line I was told that there were no more flights for the day and will have to fly 8am next morning. So I was put into a hotel for the night and was told taxi service was included (up to $120AUD), but I have to email my receipts to the website to get a refund. A few days after I submitted my receipts I get an email stating that customer service at the desk didn't have the right to offer me a taxi credit and that cost will have to come out of my pocket. As the flight was completely full I believe a lot of passengers must of encountered the same situation. Their staff lack communication with each other at the cost of their passengers. It is not about the money ($80 worth of taxis two way) but rather the lack of trust and confidence situations such as these instills with their patrons. I will not be flying with Tigerair anytime soon if I can help it. read more

Similar to Allegiant in the States, so you can get very cheap flights, but you have to be careful of fees. With that said, we found the check-in process to be smooth and the flight to and from Melbourne to be quite nice. For half the cost of other airlines, it's hard to go wrong. read more

Arrived at the Tiger check-in desk about 50 minutes before the flight was due to depart. The desk was unattended and the sign said "Check-in closed'. There were 8 other people who were also trying to check-in too, so we all started calling Tiger to ask where to check-in or we could be checked in over the phone or internet. After getting no answer, we all decided to walk over to the boarding gate. When we got there with about 30 minutes before the flight departed, the person at the boarding gate said he personally had been at the check-in desk until 40 minues before the flight left and refused to admit that the desk was unattended. He basically lied point blank and refused to let any of us on the flight or get a refund because they don't accept check-ins more less than 45 minutes before departure. We all had to madly scramble to call other airlines and make new bookings. Never tried Tiger before, never will again. read more

"Alarm bells started ringing" in my head as the hostess announced there was a mechanical problem that had to be fixed on our plane, after sitting in the airport for five hours lugging luggage everywhere we went, waiting for the plane. Then half an hour later, it can't be fixed, then another half an hour after the scheduled lift off time we're bringing a plane from Sydney to pick you up. Well My heart was in my mouth for the whole trip. Then there was the return trip. Got to the airport by ten o'clock because all shops were closed owing to the public holiday. Asked if we could fly home earlier, but was promptly told that we booked the flight for 6.15 pm and that was when we were flying and that we could not book in until one hour before lift off. every time we wanted something to eat or go for a walk we dragged our luggage with us and lost our seat. there were people standing in the passage ways because there was no chairs to sit on. Near impossible to walk through. We watched plane after plane depart then at 5.45 as we watched a Brisbane bound plane before use load late every one started departing the lounge with phone in hand, they had recieved text to say all flights were cancelled due to bad weather. Yet there were planes loading. So being slow we made our way back to check in, where there were literally thousands of people angry and only two girls on the counter trying to deal with the masses. tons of security. no one knew what was happening. when we finally got to the person walking around with a exercise book she said give me your ticket, i said no you take my numbers what are you going to do for us. "NOTHING" was the response from the tiger airline representative, you'll get a refund in 5 working days. We had no money and were supposed to be home. Moral of this story " DON"T USE TIGER AIRLINES" read more

Flew Melbourne to Sydney on TT282 on Friday 1st August. The packed flight took off 40 mins late due to poor weather (21.40) only to be turned away from Sydney as we'd missed the airport curfew. Still don't know why they even bothered to take off......Eventually arrived back in Melbourne at midnight to be greeted with the news that Tiger staff had delegated the delivery of bad news to their local on ground subcontractor. No accommodation would be provided; no refunds would be provided although a credit note would be sent out to those who wanted it........ in 4 weeks time. Alternatively those wishing to fly out again to Sydney the next day could fight over the 25 seats available, or wait until Sunday and fight over the remaining 40 seats available then...... There were still 70 seats available on Monday......Spent the night on a chair/floor at the airport before flying out the following morning (at my expense) with Virgin. Ryan Airways wins the gold award in the UK for the worst airline customer service - but they don't come even close to Tiger. A new low. Save your money and spend just a little bit more to fly with a decent airline. read more