I saw most of reviews which most people had terrible experiences. But I was lucky to be taken in…read moreearlier despite having an appointment at 9am. They open exactly at 830am. They advise to check in on your phone with confirmation number once outside the door. The worker who helped me said that most times the people don't have current address where the SSN card be can mailed to and correct documents. I got receipt of my application, instructions in case my card doesn't come in 2 weeks, number to call. Card came in within 2 week mark so I can begin my next steps to changing my last name. Much appreciation to the staff for making my first trip to SSA building a successful one.

Just wanted to share my experience…read more 1. Call the local number ahead of time. The 1-800 number is a trap, you wait for over 1 hour on hold, and then they can't help you anyways. The local folks know exactly what can be done (their services have been scaled back because of budget cuts), and if you need an appointment or a walk in is okay. If an appointment, might be ~6 weeks out because of backlog, be prepared. 2. 4 separate people will ask you why you're visiting, be super clear in what you need + if you have an appointment or were told you didn't have to make one. 3. Listen carefully for the numbers being called. Their PA system is super mid, and depending on who is calling the number from what window, it might not be clear. Lol everyone in the waiting room banded together to try discern what's being said. "You got that ticket number?" "Think it was this, who caught the window number?" 4. The employees are short staffed, but very empathetic + helpful. You just have to work together with them, have your id + documents ready for when it's your turn and they ask for stuff. Thanks to the guy that helped me (think AF vet?), got what I needed to file taxes for my mom who recently passed.

Aside from the precarious journey getting there at the crack of dawn by bus(*), my 7:50am interview…read morewith Officer Timothy Carlson went smooth and straightforward. When you arrive, just sit down until someone comes out of the office and ask who's next. What really helped me find the place was someone's photo of Pillar #24, which helped to guide me to the escalators upstairs to the US Customs & Border Protection office. (*) The only bus that goes to the airport is the W-Line, which used to be the #20. The route has changed and the only stop at the airport is in front of the LEI stands. You catch the bus going back at the same place. Walk towards the airport. There's a sidewalk up to a point, then you have to carefully walk on a piece of land by a fence until you get to the roads that run by the Arrivals. Take a good look to your right to make sure there are no vehicles coming and walk across the road to the pedestrian walkway. Press the button and cross when the Walk signal lights up. The Pillar there is #29, so walk right to #24 and take the escalators up and go right. Whew.

The Global Entry process went very smoothly for us. Probably the only stressful part was getting to…read morethe Enrollment Center on time for the interview. Not knowing where it was, unsure of parking, and how hectic the airport can be made me anxious. This is how it went for us, including a timeline which turned out to be much less than what I read online: 1. Fill out application online. 2. After 1 day, we were notified we received condional approval and to schedule the in-person interview. They had available times as early as a couple days later. In order to get the times we wanted, our appointments were six days later. 3. On the day of the interview, ideally, you should go to the Terminal 2 Parking and park on the first floor, Ewa-side. Then you can just walk across to the main building. Once you get to the main building, take the elevator to Floor 2. Exit the elevator and head Ewa, walking between the airline check-in and roadway. After a 5-10 minute walk, depending on where you crossed over from the parking lot, you should see the sign below. 4. The interview only takes about 5 minutes. 5. About 2 hours after the interview, we received an email saying we received final approval. The whole process took only 8 days!!! It could have been even less if we took the first available interview time.

Had a great experience at the USICS office, trying to change my wife's immigration status to…read morepermanent resident. It is located in the Waterfront Plaza, which is mostly occupied by HPU facilities. I read so much about how the parking is expensive and they don't provide validation, so I just asked my mom to drop us off. From my experience, if you follow google maps, and you're coming from Waikiki side, it's best to approach Mauka to Makai (Mountain to the Ocean) That way, you can pull on the side in front of a staircase with "Star Advertiser" written on the side of the building. You'll walk through the hallway out to the parking garage. Continue straight and you'll eventually reach the security office/courtyard. There are various small businesses in the plaza, so it's nice to kill some time if you come early, or as others mentioned, buy something to eat so that you can validate your parking. Our interview for permanent resident status change was located on the 5th floor. You'll need to have your I-797 (Interview notice/notice of action), as well as your ID's ready. Going through the security check is much more relaxed than the airport. You'll check in at the desk right next to the security, then wait in the room until you are called. After almost two years from the start of the K1 Fiance Visa, we were finally having her interview. Naturally, we were a little nervous, not knowing what to expect. However, if you're looking at the Honolulu's USICS office's Yelp because you are also a little worried about your interview, my advice is to just relax. When an interviewer came to the waiting room to call each couple in, they were all friendly and welcoming. My wife isn't fluent in English, but the immigration officer spoke in a way that she could understand. We were even thinking about possibly hiring an interpreter just in case, because the I797 said we can have an interpreter available by phone. However, we took a chance, and not only was my wife able to complete the interview without one, but the officer even said they would be able to call one if needed. So please don't waste money on a third party company! Of course, this was in February 2022, so you can call the office just to be sure when it is time for your interview. As for the interview questions, we pretty much just went over the I-485 form to confirm that everything is accurate, and add anything that may have changed, such as a newly acquired SSN. Hardest part was the 80 questions portion of the application, where they have to ask your spouse if you are a terrorist or plan to harm the USA lol. As for my turn, I was just asked simple relationship questions, such as: When did you get engaged? Have you met each others' families? What do you think about her parents? What do they think about you? Where/how did you first meet? What was your last argument about? We didn't hire an attorney and I'm glad we didn't. I understand everyone's situation is different, but in this case, we would have wasted the money. We got approved at the end of the interview and the conditional Green Card will arrive in the mail 2-4 weeks later. After 3 months, you'll apply to remove the conditional status in order to get your 10 year Green Card. If you're reading this and have any questions, send me a message and I'd be happy to answer any questions. Otherwise, relax and good luck on your interview!

My biometrics appointment went well and fast people there were nice and accomodating…read moreI think it only took me 10 mins to finish

It checks out... If…read moreI could take a video of the other line as it passed the ropes area and went all the way down the closed Japan Airlines check in counter and practically down to the other security check line it was beyond insane. Having PreCheck pretty much saved my sanity as building up to this point has been short of a miracle that I got here in tact the process is so easy though wished it wasn't so far away though I could use the exercise as I didn't need to take anything out and just hele on was so easy. Thank you!

OMG !!! I am loving the CLEAR Status! It has made traveling inter island so much smoother. It's…read moremuch quicker than TSA. When the TSA Pre-Check line is long. CLEAR Members are taken ahead of regular TSA Pre-Check. Who can beat those odds?

Everyone working is kind, but the quarantine cost is very high at $ 63 per case. Because all the…read morelaw changed. Nothing can be changed for the general public. If you can work, you can not live without ever living and work, watch your hands still.

Made an appointment on Aloha Q for an appointment at 9 am when they open. Unusual thing is because…read morethis branch is at Pearlridge Center which opens at 10 a.m. you must wait for the dmv employee to come up so the security guard can open the doors. The employee checks you off on his clipboard, make sure you have your appointment confirmation code. Once you go down a floor head to their office at far left. You will be checked for your id and application. Somehow I missed the part about filling in an application so I was given one and proceeded forward but filled in the form first before taking a seat. Luckily it was just a duplicate drivers license I needed since the lamination on mine was peeling off from one top edge. My number was called to window 2 and I had the nicest young man. I told him I no longer needed glasses as a restriction since I had both eyes cataract surgeries. He asked if I wanted to take the eye test. Yes! I passed. Bring your check made out to City and County of Honolulu for $6. Next you move over two windows to your left, get fingers scanned then get your photo retaken. Hooray! At the earliest your plastic license will be mailed to you in 2 weeks. You get a cool temporary license with your photo and information on it. Only catch is you cannot travel with a temporary license. Fortunately I can travel using my passport as ID when I travel internationally. In and out in half an hour. So glad the employee I had was so pleasant, and smiled.

Aloha, I've come…read morehere before and there was a very long line which extended out the door. People just waited their turn. It was a wait, almost 2 hours. Five years later and reservations are available if you plan early and I mean early like months, unfortunately I was able to utilize the months out in advance, so when I arrived without a reservation along with others were told to sit and wait and they would help if there was time in between the official appointments. I arrived before it opened at 8, and was #4 I was seen 3 hours after arriving. There were some people called ahead of me who didn't have appointments, but I didn't challenge. Once inside the lady was fast and throughly completed my drivers renewal. She was friendly and funny too Appointments four months out are not convenient, please find another way to make more times available. Mahalo

Bus 154...you are an inconsiderate reckless driver! On 4/28 at 3:15pm, you merged upon the Nimitz…read moreon-ramp heading SE bound, just before driving by the airport. It was pouring rain, with mild visibility. YOU FORCED YOURSELF INTO (your left side) MY LANE! I was forced to break heavily and I honked my car horn to informed you of your NEGLIGENCE. I had to immediately merged into the left lane. THANKED GOD NO ONE WAS IN THE LEFT LANE TO ME! YOU COULD OF KILLED OR EVEN INJURED ME AND YOUR PASSENGERS! I drove next to and you failed to acknowledge your wrong doing. I am the person with a BRIGHT RED CAR! I have called the DOT and left a verbal complaint msg. with my name and number. I will be filling a formal complaint!

The service is awesome. So I was catching bus from Mililani to Wahiawa…read more When I got home, I checked my pocket to check my wallet. It wasn't there, so I called the DOT. Some lady answered the phone and tried to help me out. I described my wallet and told her my phone number. She called me like 2 or 3 times to let me know if my wallet was in lost and found. I was very thankful to her for trying to find my wallet. Eventually, I found my wallet nearby my apartment. The point is that the lady tried very hard to find my wallet and I am very thankful for that.

Just follow all the directions on the site carefully and you won't have any issues. Our process…read morewith our cat went smoothly and fairly quickly since we had all our documents ready and planned way in advance. They weren't good at replying to emails, but surprisingly they answered their calls and were helpful (they sounded annoyed but still helpful). Only complaint is the lobby area, no place to sit and wait and very small, but I'm sure they have it like that on purpose.

This review is specifically for the direct airport release and does not contain any information…read moreregarding the facilities if your dog has to stay there for a period of time as I have no direct experience with that. First, be prepared for a bit of a trip after your long flight. It's a bit of a walk past the gates, past baggage claim, near the international section of the terminal to get to the Airport Animal Quarantine Holding Facility. Thankfully, there is a shuttle that gets you pretty close (and then can just go to baggage claim after). And more importantly, and the reason why I am even doing this review, is because of the amazing and helpful staff who met us and the other animals from the plane at our arrival gate and took us through the whole process, showed the best locations for our animals to relieve themselves, and much much more. They made the chaotic first time experience extremely smooth. So thank you, Francis. The Hawaiian process to bring an animal here may seem daunting, stressful, and pricy. But they are doing their part to keep the island rabies free. Also, unlike many other places, while the requirements list is long and complicated, their website is extremely clear and easy to follow. Yes, you'll have to do multiple trips to your vet, do various very specific testing, procure documents and get original signatures (no scans or copies), but at least it wasn't convoluted and unclear. It can be a lengthy process but it's for a good cause and most importantly, the final step was made smoother and made the overall experience great having Francis assist us on the final leg of the journey.

FYI if you have PreCheck it works for International as well…read more.. I did learn that too late as I remembered it was just for domestic use and didn't realize it's not good for international I could've avoided the cattle call of undoing all your items. Not a fan and what a process that I've planned to make sure all my liquids are in quart sized bags, nothing sharp and all my electronics are ready to dump in the bins...Just love how they tell you to unload it only to take out of the bins and put it directly on the conveyor belt to have some of the parts of my bag almost get stuck on it as breaking it before I even start my journey isn't a great sigh. Many do hate travel solely for this process though safety is something I don't mind sacrificing moments to get it done but it all has to be unified and consistent and on this day it seemed to be as is. Thank you!

Chau at security was extremely brusk, rude, and unhelpful. She was not sunflower lanyard trained,…read moretreated me like I was an idiot, and was extremely mean--especially considering I'm a visibly disabled person.