Just wanted to share my experience…read more 1. Call the local number ahead of time. The 1-800 number is a trap, you wait for over 1 hour on hold, and then they can't help you anyways. The local folks know exactly what can be done (their services have been scaled back because of budget cuts), and if you need an appointment or a walk in is okay. If an appointment, might be ~6 weeks out because of backlog, be prepared. 2. 4 separate people will ask you why you're visiting, be super clear in what you need + if you have an appointment or were told you didn't have to make one. 3. Listen carefully for the numbers being called. Their PA system is super mid, and depending on who is calling the number from what window, it might not be clear. Lol everyone in the waiting room banded together to try discern what's being said. "You got that ticket number?" "Think it was this, who caught the window number?" 4. The employees are short staffed, but very empathetic + helpful. You just have to work together with them, have your id + documents ready for when it's your turn and they ask for stuff. Thanks to the guy that helped me (think AF vet?), got what I needed to file taxes for my mom who recently passed.

Efficient if you follow instructions and have all your documents. Security checkpoint was fine. Opt…read morefor street parking if driving - $1.50 per hour and meters take coins and cards. Structure parking is across the street but rate is $12. There is a bathroom available inside the building after you go through security.

Aside from the precarious journey getting there at the crack of dawn by bus(*), my 7:50am interview…read morewith Officer Timothy Carlson went smooth and straightforward. When you arrive, just sit down until someone comes out of the office and ask who's next. What really helped me find the place was someone's photo of Pillar #24, which helped to guide me to the escalators upstairs to the US Customs & Border Protection office. (*) The only bus that goes to the airport is the W-Line, which used to be the #20. The route has changed and the only stop at the airport is in front of the LEI stands. You catch the bus going back at the same place. Walk towards the airport. There's a sidewalk up to a point, then you have to carefully walk on a piece of land by a fence until you get to the roads that run by the Arrivals. Take a good look to your right to make sure there are no vehicles coming and walk across the road to the pedestrian walkway. Press the button and cross when the Walk signal lights up. The Pillar there is #29, so walk right to #24 and take the escalators up and go right. Whew.

The Global Entry process went very smoothly for us. Probably the only stressful part was getting to…read morethe Enrollment Center on time for the interview. Not knowing where it was, unsure of parking, and how hectic the airport can be made me anxious. This is how it went for us, including a timeline which turned out to be much less than what I read online: 1. Fill out application online. 2. After 1 day, we were notified we received condional approval and to schedule the in-person interview. They had available times as early as a couple days later. In order to get the times we wanted, our appointments were six days later. 3. On the day of the interview, ideally, you should go to the Terminal 2 Parking and park on the first floor, Ewa-side. Then you can just walk across to the main building. Once you get to the main building, take the elevator to Floor 2. Exit the elevator and head Ewa, walking between the airline check-in and roadway. After a 5-10 minute walk, depending on where you crossed over from the parking lot, you should see the sign below. 4. The interview only takes about 5 minutes. 5. About 2 hours after the interview, we received an email saying we received final approval. The whole process took only 8 days!!! It could have been even less if we took the first available interview time.

My biometrics appointment went well and fast people there were nice and accomodating…read moreI think it only took me 10 mins to finish

23 November 2020 My…read moremother has a long overdue appointment. Due to covid19 the facilities were locked down and assumingly severely delayed USCIS processes. Anyway, she was finally able to get an appointment. We arrived downtown super early and was able to find parking along the street. It was still early so we sat in the car and waited. There is a parking garage for the plaza with access from Pohukaina Street. Parking fee is $3 per 30 minutes. Nearer her appointment time she wanted to use the bathroom before going in so we walked around the plaza in search of one. She remembered seeing one in the parking garage during her last visit so we headed to the parking area. While there we did find a bathroom however, it was locked and required a code to access it, which we did not have. We went to the nearby guard station and asked them about access to the bathroom at which time they gave us an access code. USCIS has offices in Building 2, floors 4 and 5. Depending on which part in the process you are will determine which floor your appointment is. My mother's appointment was on the 5th floor so we took the elevator there; I'm sure there are stairs in case of emergencies, but I did not see them from the ground floor. Inside, the elevator opens up to a security guard checkpoint. The guards ask for your appointment letter (you can only access with an appointment and only the application is allowed beyond the security checkpoint) and then they have you place all your items in a bin to go through a scanner. You then go through a body scanner, similar to the airport scanners. Once through the security checkpoint, immigration officials have desks with security glass to process applicants. There is a small waiting area but, I'm not sure who that is for since only applicants are allowed back. I was only allowed back after Michelle, the official working with my mother, asked to speak with me. No photography or recording devices are allowed, and definitely no weapons even if you have a permit to carry. Both floors are heavily secured. There are three guards a both security checkpoint on each floor (& those are only the ones I saw) and there are security cameras watching every angle.

It checks out... If…read moreI could take a video of the other line as it passed the ropes area and went all the way down the closed Japan Airlines check in counter and practically down to the other security check line it was beyond insane. Having PreCheck pretty much saved my sanity as building up to this point has been short of a miracle that I got here in tact the process is so easy though wished it wasn't so far away though I could use the exercise as I didn't need to take anything out and just hele on was so easy. Thank you!

OMG !!! I am loving the CLEAR Status! It has made traveling inter island so much smoother. It's…read moremuch quicker than TSA. When the TSA Pre-Check line is long. CLEAR Members are taken ahead of regular TSA Pre-Check. Who can beat those odds?

"4" for the long line, but, a "5" for the 3 employees for their patience. I arrived at 10:30am for…read moremy 10:45am appointment to renew my driver license today. Ridiculous to find a long line that snaked out into the stairwell. This long line is for everyone with an appointment and not. This was changed from having 2 separate lines and the genius power to be decided to change to 1 line! An employee with a clipboard would come out to check everyone for their purpose of being in line. Because I had an appointment made with their online Aloha Q, he pulled me out, looked at my application and gave me a number. I then proceeded to the waiting area at 10:44am and, finally, was seen around 11:10am! Although, I brought my birth certificate, 2 proof of residency, eye check certificate from my optometrist so I don't have to get my eyes checked with their icky eyes check machine and current driver license, I was told unless I had changed my address or name, I only needed my current driver license, money to pay the fee and my eyes checked certificate! Oh, if you're already a registered voter, you do not need to re register by completing the application that's attached to the renewal driver license application! What! Grrrrr... Both the employee who took my application, current driver license and the employee who my fingerprints and photo were knowledgeable. pleasant and friendly. Now, I have to wait 6-8 weeks for my permanent driver license to arrive by mail. WOW...what an ordeal! Like having your teeth pulled and happy it was pulled...lol...

I received a notice that my driver's license was going to expire in 6 months, so I went to the…read moreAloha Q website to make an appointment. The closest satellite city hall to me had an appointment available in 4 months, so I opted for Pearlridge which was only a 2 month wait. I arrived at the mall a few minutes early and parked by Ross wanting to walk through the store to get into the mall. However, Ross wasn't open until 9am, so I waited there. When they opened, the worker let everyone know that the inside gate to the mall wouldn't be open because the mall didn't open until 10am. I thought that was strange so I checked my appointment time and verified that it was before 10am. I went to a different entrance and there was a line of people waiting too. Luckily, someone came out of the mall and someone else grabbed the door before it shut and everyone walked in and headed up to the satellite city hall. When I got to the entrance, the worker asked me if I had an appointment. I confirmed it with the info on my phone. Then she asked me if I filled out the paper application and brought it with me. I didn't know about that so she hands me a clipboard and I fill it out before heading up to the window. At least a half dozen other people behind me also did not fill out the application either. Everything else went smoothly and quickly, so yay. I asked the worker at the window how I was supposed to get in if the mall didn't open until 10am. She said I was supposed to go to the door by the monorail on the Macy's side of the mall. After hearing and experiencing all of this, I went back on the Aloha Q website to see how I missed all this information. The appointment before mall hours info was indeed there, but only a short blurb BEFORE you start getting into the appointment process. Also, I didn't go through the entire process to see where they were supposed to tell me to fill out the paper application beforehand. I do believe that the all the necessary information is there, BUT, due to the large amount of people that I saw making the same mistakes that I did, plus some reviews I've read on Yelp after the fact, I think the City needs to think of different ways to get this information across to people. I'm not sure if there was some glitch in the system when I made my appointment, but I received no email confirmation or instructions. Luckily, I had made a screenshot of my appointment date and time so I knew when to go. That, coupled with the fact that my appointment was made 2 months prior, and there was no way I'd remember anything anyways with no email confirmation close to my appointment date. Anyways, TLDR: Special entrance by monorail for appointments before 10am. Fill out your application ahead of time for driver's license renewals. Otherwise, pretty good service.

Bus 154...you are an inconsiderate reckless driver! On 4/28 at 3:15pm, you merged upon the Nimitz…read moreon-ramp heading SE bound, just before driving by the airport. It was pouring rain, with mild visibility. YOU FORCED YOURSELF INTO (your left side) MY LANE! I was forced to break heavily and I honked my car horn to informed you of your NEGLIGENCE. I had to immediately merged into the left lane. THANKED GOD NO ONE WAS IN THE LEFT LANE TO ME! YOU COULD OF KILLED OR EVEN INJURED ME AND YOUR PASSENGERS! I drove next to and you failed to acknowledge your wrong doing. I am the person with a BRIGHT RED CAR! I have called the DOT and left a verbal complaint msg. with my name and number. I will be filling a formal complaint!

The service is awesome. So I was catching bus from Mililani to Wahiawa…read more When I got home, I checked my pocket to check my wallet. It wasn't there, so I called the DOT. Some lady answered the phone and tried to help me out. I described my wallet and told her my phone number. She called me like 2 or 3 times to let me know if my wallet was in lost and found. I was very thankful to her for trying to find my wallet. Eventually, I found my wallet nearby my apartment. The point is that the lady tried very hard to find my wallet and I am very thankful for that.

Just follow all the directions on the site carefully and you won't have any issues. Our process…read morewith our cat went smoothly and fairly quickly since we had all our documents ready and planned way in advance. They weren't good at replying to emails, but surprisingly they answered their calls and were helpful (they sounded annoyed but still helpful). Only complaint is the lobby area, no place to sit and wait and very small, but I'm sure they have it like that on purpose.

This review is specifically for the direct airport release and does not contain any information…read moreregarding the facilities if your dog has to stay there for a period of time as I have no direct experience with that. First, be prepared for a bit of a trip after your long flight. It's a bit of a walk past the gates, past baggage claim, near the international section of the terminal to get to the Airport Animal Quarantine Holding Facility. Thankfully, there is a shuttle that gets you pretty close (and then can just go to baggage claim after). And more importantly, and the reason why I am even doing this review, is because of the amazing and helpful staff who met us and the other animals from the plane at our arrival gate and took us through the whole process, showed the best locations for our animals to relieve themselves, and much much more. They made the chaotic first time experience extremely smooth. So thank you, Francis. The Hawaiian process to bring an animal here may seem daunting, stressful, and pricy. But they are doing their part to keep the island rabies free. Also, unlike many other places, while the requirements list is long and complicated, their website is extremely clear and easy to follow. Yes, you'll have to do multiple trips to your vet, do various very specific testing, procure documents and get original signatures (no scans or copies), but at least it wasn't convoluted and unclear. It can be a lengthy process but it's for a good cause and most importantly, the final step was made smoother and made the overall experience great having Francis assist us on the final leg of the journey.

Chau at security was extremely brusk, rude, and unhelpful. She was not sunflower lanyard trained,…read moretreated me like I was an idiot, and was extremely mean--especially considering I'm a visibly disabled person.

FYI if you have PreCheck it works for International as well…read more.. I did learn that too late as I remembered it was just for domestic use and didn't realize it's not good for international I could've avoided the cattle call of undoing all your items. Not a fan and what a process that I've planned to make sure all my liquids are in quart sized bags, nothing sharp and all my electronics are ready to dump in the bins...Just love how they tell you to unload it only to take out of the bins and put it directly on the conveyor belt to have some of the parts of my bag almost get stuck on it as breaking it before I even start my journey isn't a great sigh. Many do hate travel solely for this process though safety is something I don't mind sacrificing moments to get it done but it all has to be unified and consistent and on this day it seemed to be as is. Thank you!