This review is specifically for the direct airport release and does not contain any information regarding the facilities if your dog has to stay there for a period of time as I have no direct experience with that. First, be prepared for a bit of a trip after your long flight. It's a bit of a walk past the gates, past baggage claim, near the international section of the terminal to get to the Airport Animal Quarantine Holding Facility. Thankfully, there is a shuttle that gets you pretty close (and then can just go to baggage claim after). And more importantly, and the reason why I am even doing this review, is because of the amazing and helpful staff who met us and the other animals from the plane at our arrival gate and took us through the whole process, showed the best locations for our animals to relieve themselves, and much much more. They made the chaotic first time experience extremely smooth. So thank you, Francis. The Hawaiian process to bring an animal here may seem daunting, stressful, and pricy. But they are doing their part to keep the island rabies free. Also, unlike many other places, while the requirements list is long and complicated, their website is extremely clear and easy to follow. Yes, you'll have to do multiple trips to your vet, do various very specific testing, procure documents and get original signatures (no scans or copies), but at least it wasn't convoluted and unclear. It can be a lengthy process but it's for a good cause and most importantly, the final step was made smoother and made the overall experience great having Francis assist us on the final leg of the journey. read more

Animal Quarantine - Public Services & Government Near Me - Aiea, Hawaii

Just follow all the directions on the site carefully and you won't have any issues. Our process with our cat went smoothly and fairly quickly since we had all our documents ready and planned way in advance. They weren't good at replying to emails, but surprisingly they answered their calls and were helpful (they sounded annoyed but still helpful). Only complaint is the lobby area, no place to sit and wait and very small, but I'm sure they have it like that on purpose. read more

Being from Hawai'i, I love and respect that they keep their agriculture standards high. I recently moved to Georgia but was coming back home for my wedding and needed to bring my husband's service animal. Yes, it's a lot of paperwork but you grow understanding and appreciation why Hawai'i has no rabies and why it's so important to follow the instructions and rules implemented. Once we checked in, did the examination and paperwork, we were out in about 10 mins. read more

Thank you for keeping Hawaii rabies-free! As a pet-owner, it may seem overwhelming at first, but the instructions for flying into Honolulu from California is very clear. There are a number of requirements to meet compliance but all of the information on their website is easy to follow. Once you have planned out each step for flying into Honolulu with your four-legged family member, you will encounter the helpful staff of Animal Quarantine. It's quite the walk from the gate, passed baggage claim, and near the international arrivals. This review is for the Animal Quarantine crew, working at the airport. BIG mahalo to the nice agents who handled Jojo Bear with care, kindness, and compassion. Thank you for checking his paperwork to ensure we were compliant to enter Honolulu :) We appreciate all that you do! read more

Animal Quarantine - Jojo Bear passed Animal Quarantine and sleeps peacefully in his bed :) - Public Services & Government Near Me - Aiea, Hawaii

They've been so good to my fur babies, -1 star just because it hurt my feelings when I had to leave them and they would cry nothing against the facility. Thank you to the faculty for taking such good care of them, y'all are the best. read more

If you find yourself having your pet finish their quarantine here then you know it bites. It's awful, it's sad, you miss your pet, I missed mine for the 11 days he was there, you think how terrible it is that they are outside and cooped up for however many days, etc. Once you get past these thoughts you just have to take it for what it is. Yes this is awful but you can make it alot easier on yourself by keeping things organized and just coming into this knowing that it will get done. My dog had to stay here to finish 11 days (which is not bad considering some jave to do the full 120 days) we were not able to start the 120 day process sooner. When your dog arrives it is immediately taken to the temporary holding facility at the airport where they process their info and such and then they are either immediately released to you (if you did your homework) and if not they are taken to this main facility to finish their time. They do not really tell you if and when they arrived so you have to call and be on top of it. The place looks awful. The stalls have rusted tin roofs, the floors look rust in color and its completely outdoors. It sucks. There are rows upon rows of runs and it's heart breaking to see all the dogs getting excited when they think you are visiting them. The runs themselves may vary in size and each are about 2 to 3 feet apart from each other. In it is a small partitioned area so your pet can sleep on a platform (I recommend bringing them a pillow or bed so that it is soft). They have an automatic water bowl and that is about it. They usually get fed 2x a day and there are care takers constantly rolling by in little carts to tend to the runs. Considering how awful this whole situation is, the place is usually breezy. Bring a lawn chair or towel and just try to make the best of it when you visit your dog. We would always bring shirts that we wore to keep in his sleeping area and we would wash them and rotate them every few days. If your run is close to a hose you can even bring your own pet shampoo and towels and bathe your dog in their run. I would put some music on Pandora and just tried to hang out with my little one for a good while. My best advice is be nice to the people here, make yourself known (in a good way) and get to know your care taker. My dog has special needs (back issues, specific diet, and meds 2x a day, plus he is old) and believe me that guy was on it. Scott was our pups care taker and we would say hi all the time. When we asked he would actually take the time to tell us about what he has noticed and such and one day I even saw him come promptly to administer my dog's afternoon medicine. We sre so thankful for his care. As other reviewers have mentioned, yes the people at the front might not seem to be happy to be there, but just be nice and you'd be surprised at their kindness too. Overall, yes this is awful and undesirable. It feels unnecessary (especially if your dog has vaccines and past the tests), and adds up financially but it is what it is. Just try to have all your paperwork and affairs in order, ask clarifying questions and this should be a smooth process. Also, there are mosquitos so treat your pet and also make sure they are on a heart worm preventative....and maybe some bug spray for you ;-) This place is by no means a 5 star Ritz but I see the people working and taking care of the dogs. I wish I could just get more updates on my dog vs me having to do all the leg work. Also the way their schedule is written can be confusing because they have business office hours and then the general visiting hours which can get muddled together so be sure to get clarification. At the moment it seems you cannot vosit Mondays, Fridays, or Holidays. On the day of release I went during the business hours and everything went smooth. They were even there before the start time. Overall just glad everything went well. Good luck! read more

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We had a bad experience despite our paperwork being valid and speaking to them to know and confirm no quarantines will be issued to our dog they lied. Even if you have read more

Animal Quarantine - Public Services & Government Near Me - Aiea, Hawaii

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Very helpful staff on how to bring your dog from another country into Hawaii. Most information are located on the website, however there are some questions that were answered by the staff that were not available on their URL. Parking is a 5 minutes to walk away. read more

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Hawaii's rules for bringing dogs to the Islands are complex and seem, at times, overly strict. Many dogs require some degree of quarantine upon arrival (though rules have changed to allow releases much more quickly than the past, including the potential for same-day). Knowing this, I had the image of doggie jail in my head. Reality couldn't have been further from the truth. They process paperwork quickly and efficiently - we had our release date confirmed not an hour after we turned in all of our dog's documents. The transport from the airport and the kenneling of our dog went very smoothly - all under the supervision of people who genuinely care about your furry family member. The kennels are of decent size, allowing your dog both closed-off privacy as well as an open-air run to catch some rays or socialize with their neighbors. The visiting hours are generous and the people who work there - from the office staff, to the folks who sign you in, and the pro's who work amongst the kennels and tend to the dogs - are all top-notch and super friendly. Our dog Maxie was very eager to get through his 10-day quarantine, but while he was there, he was well taken care of, which gave us significant peace of mind. read more

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This review is mostly based on the care of my cats. We had two cats (one male and one female) in quarantine from July 5-August 10 2016. The cats spent most of the quarantine period in the mainland-only 36 days in actual "lockup". We visited every weekend. The food and water was always full and clean. The litter box was always clean. They always had access to their crate and to the "outside area." It never looked like the cleanest kennel but it was as clean as an outside kennel could get. Of course I think the quarantine time is too long.. And it's very expensive. But I have no control over that. As far as the actual facility goes... I was satisfied and ok that my cats were there, although I wished they were home. 36 days I ended up paying (just to quarantine) ($1477.60) $14.30/day times 2 cats= $28.60 $28.60x36=$1029.60 +$224 early entry fee cat 1 +$224 early entry fee cat 2 = $1477.60 That's on top of the vaccination fees in mainland and pet cargo fees.. All in all.. Worth it if that's what I have to go through for my Ohana to live in paradise. There's worse places to board your pets. I'm glad the cats are with us now. Thank you animal quarantine for keeping our cats safe. read more

When my dog left he didn't eat and was scared of things idk if they did anything to him but for the most part when we came to see our dog it was okay. Staff were definitely polite and let us bring in whatever we wanted for our dog. read more

I am quite impressed with this place. Yesterday was my first time visiting my new 3 month old shiba inu pup, Penny, at the quarantine since she arrived there that morning. Believe me, I was devastated knowing that she'll be "locked up" for four months. I was crying the night before and crying on the plane while she was in front of me tucked away in the carrier under the seat. I was a complete mess! But when I visited her yesterday, I felt relief. The front staff was very friendly when it came to the paperwork and gave me instructions on how their visitation works. I was surprised to see that her kennel was very spacious and clean. I really like how there's a little "room" in the back of the kennel and inside is a platform for her where I can bring in her own bed. They have self filling water bowls for the dogs, which made me feel so much better because it does get hot out there even if they are under the shade in their kennels. While I was visiting Penny, the supervisor, Tina, approached me and said hi. I love how she knew Penny by name and she updated me on how she did when she arrived that morning. She told me that the dogs get fed 3 times a day and recommended how much food Penny should be getting since she is still a puppy. She even told me that she has a puppy in quarantine in the kennel as well. She was super friendly and I really felt more at ease. Although I would rather have Penny home with me, I feel comfortable having Penny there. I know that she's well taken care of and that she has her own space to play and run around. Visiting hours are not ideal as it only runs about three hours a day and there's no visiting on Mondays, Fridays and holidays. read more

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Whaaa, no one's written a review for this place yet?? If you move to hawaii from the mainland, your four legged friend needs a rabies test, that takes 140 days to process. Start AT LEAST 4 months before your move, get all the things done, and your pet will be released immediately - 5 days from landing. But if you're like me and didn't know that far in advance, then your pet has to be in quarantine for the remainder of the 140 days (if it was administered on the mainland) or if you have them do everything, then the whole time. My kitty Kiko was one of those unfortunate cats. I don't remember exactly but it was around $1,500 for his whole 140 day stay. They feed him Nutra Max by default if you don't provide your own food. I provide my own, and a wet food and you can instruct exactly how you want them to be fed. I know picky cats even have their food monitored, they're very accommodating. There's a vet onsite that you can make appointments with too. My kitty had eat bites from all the mosquitoes and I had to get him "BIO-Spot On" spray to repel them. He also got a skin condition from the heat, but I kept up with his flea and tick medicine so he hasn't gotten any. His kennel is actually a good size! It's a full two square rooms, that my mom, dad, and grandma fit in comfortably (standing). He has a more outside room, the walls are all chainlink fence, and there's a bench there, he can see birds and the trees and grass as well as his neighbor cats. The entrance room, the door is just a fence, the solid walls are metal sheets, has another bench where his carrier is for sleeping, and a cool wooden ramp for him to climb up to his food perch which is about 3 feet off the ground. There's another ramp for him to go from there UP to his "kitty palace" which is just a square foot wooden shelf that's at the top, way above my head. For a cat, it's not bad. I mean it's no carpeted air conditioned room, but it's big enough that he could run around a little and climb from shelf to shelf. He watches birds and talks to his neighbors, he clicks at geckos too. He seems happy enough though he has had behavior changes I'm sure from the environment. The caretakers all seem very nice and call them by name. I mean it does look like prison, but they all sit at their fences and meow at each other, I guess it depends if you have a really spoiled kitty haha Idk how it is for dogs, though they have a much bigger, less fancy kennel, that they can run back and forth down. best advice I can give is get everything done as SOON as you know you're moving to hawaii to reduce or eliminate quarantine times and prices. If not, just visit your pet as much as possible, they do miss you a lot ! read more

Animal Quarantine - the cattery - Public Services & Government Near Me - Aiea, Hawaii

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This is an awesome and clean facility !! My two fur babies were here for 30 days and the staff was great ! My dogs rabies paperwork got lost in route to the facility but since I had the original copies there weren't any major issues. My dogs had never been boarded before and did great . My dogs were well taken care of and always had fresh water as well. Their kennels were always clean and no bugs either . I also sent them a few days before me arriving to Hawaii and had no issues . read more

Animal Quarantine - Public Services & Government Near Me - Aiea, Hawaii

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Moving here with a puppy is tough. We moved from Minnesota with our 6 pound Shih Tzu puppy Chewie. He is well taken care of and loved. With all the pups there Joy and Duane know us and our dog. They are caring and loving..they can tell you all about your pup. My pup is due to be released next week. He has been there since July. He is still happy and healthy now about 10 pounds. Please be part of the solution of keeping Hawaii rabies free and not one of the complainers. Be kind. read more

If you don't have to have your pets stay here, stay clear. I moved to Guam and my two dogs had to stay 3 nights at this place and when I got them back, I was appalled. I was already concerned that they'd be in the elements for the entirety of their stay, and I was not put at ease when I saw them. Also, when I called to check if they landed safely, arrived to the facility and if they were just generally okay, I was given attitude as if it was inconvenient for the girl who answered the phone that I was checking on my dogs. This happened all 6 times I called. First, the forms I was told to fill out for them to be allowed visitors was not even retrieved. The day they arrived, a visitor I had listed showed up and the woman in the front told her that the dogs were not authorized visitors and that I (who did all their paperwork and whose name was on it) was not authorized to grant her permission to see the dogs. Then I had my husband immediately call them as they said he WAS authorized, and they told they didn't have the hard copies of the paperwork and that they couldn't authorize visitors over the phone. They then told him they could send it to him over email to return, which never happened even after asking for those 3 days. Turns out, they didn't bother getting the dogs' paperwork that was attached to their kennels the entire time. Paperwork that we were told TO ATTACH TO the kennels. To boot--the food I was told to send with them had not been touched. Were these people for real?? HAD NOT BEEN REMOVED from the kennels because they were in the same bags; unopened and unremoved from the other bags I had placed them in for added protection. *(more on this below.)* When they arrived, one of my dogs was lethargic, covered (I mean RIDDLED) with hot spots from his neck to the top of his back feet and absolutely could not drag me away fast enough, which is not like him. He has a fawn coat and from the chest down, he was solid black. His hind legs were also so swollen that he couldn't sit or lay down or even get up without crying in pain. I took him to the vet, and they shaved him revealing the hot spots and upon closer look, his paw pads were cut up and mangled from what had to be sitting in water for days. Also--he had lost not 1, not 2, but SEVENTEEN pounds!!!!!!!!! It was now evident they were not fed. My other, who was only showing signs of weight loss--had lost TWELVE pounds. Both, in just 3 days. The poor guy has never not cared so much about being at the vet. He was put on steroids which made him pee every 5 minutes (which is okay--I just wanted him better) and a 4-week supply of antibiotics which ultimately cost me $475. They've been home a month and are now realizing there will be food daily. Overall, I'm just appalled and shocked. These people obviously do not care about the animals they are charged and paid to care for or they don't care for their jobs or who knows because for years there's been complaints with this places' conditions and the conditions of peoples' families; their pets, when they get them back. There's even been deaths. Something needs to be done. If you run a facility where you don't have staff enough to provide adequate care--then why be here? Shut it down, fix the junk hole, hire people who care, provide daily if not twice daily vet round---hire volunteers! Don't send people a sickly animal when you were trusted to care for that animal. you were paid ample money to care for these animals. Steer clear, dog lovers. These people give zero *&%$ read more

I can confirm all reviews about poor "customer service" here are 100% correct. And the whole "be nice and they'll be nice to you" thing is BS. I brought my 10 week puppy here and he stayed for 3 days, IF that. I then decided to transfer him to a private quarantine facility because honestly, the conditions here are absurd- they also don't let you record or take pictures of your dog or any surroundings while you're in there (I wonder why LOL). The place is literally dog shelter quality. Anyway, my dog was accepted at the private facility and I later received a call from the Animal Quarantine Station on 1/3/2022 @2:51 PM from the youngest girl in the office with puffy hair who sits closest to the glass window, & she told me my balance was $48 and some change. Cool, I even asked about my dogs bed and items that should've been transported and she assisted with that. I arrived at the Quarantine Station to pay my dues on Friday 1/7/2022 and the lady who sits at the desk straight ahead from the window, to the right of the young girls desk, prints out a blank "receipt" with just numbers and nothing else, saying my balance was $150. Obviously confused, I raised the question of "Why isn't the balance $48 anymore? What changed?" The response from this "fine" customer service representative was "Uhh I don't know who told you that? But that's wrong, this is your balance and it's not going to change." Like DAMN?! The entire time I was asking for an explanation of the change, she's shutting me down with rude responses and making immature facial expressions. Knowing myself, I left before I became disrespectful to her old ass because ma'am you work in a shit ANIMAL QUARANTINE FACILITY, humble yourself! I decided to call after leaving and speaking to the supervisor and requested she just explain to me what the $150 entailed because the blank "receipt" with random numbers and zero words did not suffice given that I was told $48 originally (and because it was impossible for her employee to do so without becoming defensive). She explained kindly and that was that. I thanked her but informed her that the lady's customer service was not appropriate and anyone is entitled to ask questions about transactions that will be made on their bank account. Even she seemed bothered by me sharing the bad experience with her employee and truly that just comes to show you, they have really created the poor reputation they currently hold and will always hold until they hire quality employees who understand what customer service is. Y'all need to take them shit KFC attitudes somewhere else. Place must be in desperation for employees. read more

It looks really sad and I hated leaving my dog there but I know that we need to keep Hawaii rabies free. We were delayed in picking her up but it had nothing to do with the Quarintine center, the lady at the front was very helpful and tried to offer assistance in getting our missing results. Our Rosie only stayed for a day but she was perfectly fine when we got her. read more

Considering the fact dogs coming from the mainland are forced to come here I am rating the facility and not my dogs experience in quarantine. The staff are super nice and the kennels are always clean when I would visit. I'm giving five stars because the staff accommodated my dog above and beyond. When he arrived he was at the very end and next to an aggressive barking dog, my dog is a 4 year old neutered male English bulldog at the time he was super friendly and wanted to play with all the dogs but couldn't understand why he was trapped. I didn't like his kennel location so after calling and complaining they moved him without any issues. If you can avoid quarantine or at least try the minimum amount of time I HIGHLY suggest it. I can't imagine if my dog had to do 4 months although I've heard it's recently changed. My dog was Quarantined for almost 6 weeks and the experience RUINED him. I've had Gator since he was 8 weeks old so I am well aware of his temperament and social skills towards other dogs and children. English Bulldogs are not aggressive well that is if they aren't quarantined. My dog is now aggressive towards other dogs and children mostly drying to pounce on them but he doesn't walk on a leash correctly, scared of every little noise. A year later and I'm still dealing with issues that didn't occur before the quarantine. Had I known then what I know now I would have made alternative plans and had my dog 5 day. This is of no fault to the facility but I want to warn other owners because I had no clue what would happen. I also visited my dog every single day so he wasn't completely alone and secluded. read more

The four stars is for the fact that although I first dread hearing I had to keep my cat under quarantine for 180 days, this place is actually really nice. They provide excellent care for my cat and a spacious kennel for her to lounge around in as well as for me and my family to hang out when we visit her. The workers that feed and monitor the the animals really seem like they genuinely care about them. I know several workers that seem to know my cat personally. Whenever I come in to visit her they ask me how she's doing or alert me of any changes to her behavior. The vets there also are very friendly. Some staff in the office though, not so much. It seems like they don't really want to be there. It also upsets me that the animals have to be kept quarantine for such a long time to confirm that they don't have rabies... I don't think such a huge time frame is all that necessary. Overall, I'm just happy my cat's comfortable where she is and that there are people taking good care of her. read more

The staff and buildings aren't bad for smaller dogs or cats but for larger dogs like ours, I'd like to see some place owners can go to let their dogs get some running time. I mean the place is really large and places aren't all being used how about a dog park or something? read more

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I have to say that this facility has a run down look and feel but it's very clean and doesn't smell like urine or feces and the caretakers seem to always be working hard daily. The location is a little hot for me as I just moved back from the west coast so I'm feeling the humidity. My cats are there until October and they seem to be content for the time being. Wish this rabies issue can be resolved another way so not to traumatize animals coming from a long flight coupled with an unfamiliar territory. read more

Animal quarantine has visiting hours 5 or 6 days a week. I went almost every single day to play with and spend time with my cats so they knew they weren't forgotten. There were some cats housed in the same area as mine and I never saw the owners visit. Those cats were often really loud, starved for attention, and tended to get sick more often. read more

Moving back to the island without having the time to have blood work over the 120 days, we had to do the 120 day quarantine with our dog and cat. Even though it can be very stressful knowing your furry family member is away from you all day in a kennel, the staff worker who took care of our animals helped immensely. She noticed changes in our animals behavior and eating habits as well as remembering what conversations we had about our animals from previous visits. You can tell when someone cares about the animals and she was definitely someone who cared. Few tips; -Make sure to have all of the documents regarding vet visits for shots, health certificate and other information. They will need a copy. -The parking lot is before the facility on the left. It is a short walk from the office where you go to check in. -Payment is due at the end of the quarantine period and they only accept payments by in person or mailed in. They do accept debit and credit cards. I have heard they can take payments after release date is due but you have to work it out with a staff supervisor from the front office. -If you have your pet on a specific diet, you will need to provide the food. Otherwise they provide the generic dog/cat food. -There are hoses outside of most kennels and can be used to spray out the kennel or give your dog a quick wash. They have washing stations, but they are by appointment only. -NO visiting hours on Monday and Friday. Wed they are open later than usual until 5:30 (usually being 1-4:30 during week and 12-3:30 weekend). Holiday hours are shorter. For example, September 7th for Labor Day they closed at 3:30. read more

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While we were not happy to have to place our dog Ellie in quarantine we were surprised to find the facility was not as bad as we had imagined. We had an issue with our original test so we had to re take it causing a 7 week stay in quarantine. The place is not ideal and 5 stars is not a realistic rating, but there were definitely some positives. The cages were kept clean, the staff was always helpful and friendly, and most importantly we could tell some of the caregivers were genuinely caring and spent at least some time checking in on the dogs. We usually visited her Tuesday, Thursday, and weekends - we made sure to check on her 3 times a week and spent about an hour with her. We also made use of the grooming hours and gave her a bath several times while she was in. It was the only time we could take her out of her cage and bathe her which gave her a sense of normalcy. For anyone finding themselves having to place their pets here, know that the pets seem to do well and most of them get used to the routine as long as their owners make regular visits. read more

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I stopped by on Saturday August 2nd, 2014 after work, around 2:00PM. I could hear my bully gasping for air from the perimeter fence. When I got to her kennel, she was unresponsive, glassy-eyed, bloodied and salivating profusely between each gasp. I watered her down trying to cool her off, still nothing. I ran to the caretakers shack and found three of them sitting there listening to her gasp for air. I asked how long she had been like this and he said most of the morning. He took her to the station vet, who asked why she was wet. Took her temp and had her rushed to a vet hospital. She was admitted with a 107.1 temp, ice packed for two days, kept on IVs and oxygen. Times have changed. The facility is outdated, the staff poorly trained, and visiting hours are limited beyond belief. The facility is a deathcamp. read more

Our two pups were excellently cared for during their 120 day stay. A veterinarian even telephoned one evening to ask about a very small rash he had discovered on our boy dog. He prescribed a cream and the whole vet bill was only $10. The staff is very friendly and provide extraordinary care for all of the pets. You can visit 5 days a week and take beds, blankets, treats and toys. It does make the transition easier. read more

Animal Quarantine - Visiting. - Public Services & Government Near Me - Aiea, Hawaii

Just got my cat back today and he's about 5 pounds over weight which is very unhealthy weight gain for a cat in 4 months, he's a short haired cat but his fur is all matted. I bathed him and he was covered in dirt and grime. His nails were overgrown and unkept. You would think they would take some dignity in keeping animals HEALTHY. I am so upset at the stress my poor cat has faced by being neglected. I wasn't allowed visitation due to Covid so I had no idea he was being left in these conditions. Just giving an animal food and water and closing the door doesn't mean you're keeping them in good health. I'm so upset read more

It's actually so fascinating to me how there are people on here actually celebrating the help, and health their animals say they received. We unfortunately have a much different experience to share about this BARBARIC AND DISGUSTINGLY RUN house of terror! What's truly insane about this process is this "facility!" Is nearly impossible to contact. They have one phone line in and out apparently so if they are on the phone already you can't reach! While our dogs were in this hell hole, this "State" ran facility went without power for three weeks that an actual "Veterinarian!" Admitted was the reason we were not made aware of sooner when our baby puppy (we moved two dogs over from the mainland!) Was discovered to have a horrific infection / wound on his paw that needed treatment IMMEDIATELY! After landing in May, they "finally contacted us in June!" The woman I spoke with said "we will attempt a topical treatment to help dry the lesions or we may have to amputate, depending on the spread and issue with the dogs health!" I was located on an outer island, and so I was in shock, STUNNED even. So, as the "communication" between their "veterinarians" and "staff!" It became apparent we didn't ever get a clear answer, so as we waited out the "120" day wait for this absolute BULLSHIT excuse of a "State" ran facility to perform their "job in protecting the islands from rabies!" It was worsening and worsening my fear, as well as my spouses. Finally in the beginning of September, we get a call, days before we expected, that we could come pick them up! It isn't until you accrue $3,948.00 in charges that they offer a "payment" and promise to pay program to finally rescue the poor animals you've trusted to the care of this fucking JOKE of a facility! So, as we drove in and I witnessed that fact that the "State" was basically housing our dogs in kennels fit for a DOG FIGHTING RING, I saw puppies hunkering in these rusty ass cages with rain soaked fur and no visible water / food bowls! When they "opened" at 12, the tiny Micronesian looking woman who tried to help me handed me off to this Asian woman with way too much BLACK AND BLUE EYE SHADOW ON, (I'd start using an eyeshadow primer!) anyways, I'm livid at this point, I have NO idea what sort of care or health my animals would be in! Once we processed my $1000.00 down payment, the remainder of payments applied, I was given this form and told to enter this gate! I handed the form to this tiny man who said "oh their 595957" and NO fucking help! As I walked pasted rows and rows of these "kennels" that was just washing layers of rust down them on to the concrete flooring of these HOVELS I BEGAN TO SINK IT, how PISS POOR AND SHITTY THE STATE ALLOWS THESE FUCKERS TO OPERATE, so, I began to get livid, and finally at the end I saw them! I freaked out and then realizing they had no collars, no leashes, I began to scream for help! Mind you, this facility had one grounds keeper who was an older man in a green jump suit and he started to get sassy and fucking rude to me. So I went in on him, and he's one of those pieces of SHIT who don't like it when gay men or even women probably back talk him ,anyways his piss poor attitude made me realize I needed a leash and he said some caregiver would be coming by. I walked back to the kennel and this woman met me there. She handed me two leashes and I went into the kennel. Which, the kennels are locked with just this weird hook thing, I gathered my two puppies and began to walk back. I walked passed where that old fucker in the green jump suit was and the caregiver was there again. She apologized and I asked her what the fuck and who the fuck had called me about my dogs leg and how it went from a topical treatment to amputation!!! She was confused and apologized because she had the care of all the dogs in this giant section and told me to stop by the "dispensary! Which is literally just some fucking crack in the window in the hall way on your way back to the layered gates to get out of this hell! There I stopped and these two pieces of trash fuckers in "doctor" garb stood there, one was a chunky tall white lady with a short pixie cut (bad idea!) and then some mousey brunette who had a long horse face were standing very defensively! I asked them again who the fuck made this call to me and the one with the long hair and face walked up and was like "no one said that!" Trying to deny this whole HORRIFIC experience didn't happen! Then some short Asian woman walked up and the brunette walked back to her coworker. The Asian woman had these forms trying to justify the phone calls and deny all at once! At this point I was so emotionally spent, I asked for copies, she said no the front may be able to help! At this point I was like done! So I walked out and then got the puppies in the car. Loaded up. I have emails, photos, and an experience that I can't even write in detail on this Yelp because it has a word limit! I'm so not done! So BEWARE OF THIS HELL HOLE! read more

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We were very concerned about having to leave our dog in quarantine for a few weeks when we relocated to Hawaii. But the facilities were always clean, the caretakers friendly, and the folks at the front desk as helpful as possible. Our pup came out of his time in quarantine happy and healthy. It is never ideal to have to leave a furry family member somewhere unfamiliar, but the quarantine station does a great job caring for dogs while they are there. read more

My dog is about to finish its 120 day quarantine and here are my pros and cons biased on my experience: Cons: -Inconvenient hours. No Mondays, Fridays, or holidays. Normally, visiting hours are only from 1pm to 3:30pm (except One day of the week). -If you want to bath your dog it's only between 8am-10am for only 30 mins with no visiting time. Unless, you are clever and come around 8am and just stay until 10am. -The information on the website is a bit misleading. And you will not have much luck if you come from a country where the vet doesn't speak English and doesn't understand why the pet has to be vaccinated twice or what kind of tests it needs or where to send the blood work. -If your dog chews on the blankets then it doesn't have a soft place to sleep (which I understand it's for safety reasons, but still sad). -If your dog is a nervous or energetic dog, then make sure you keep an eye out for its paws. I noticed my dogs nails were short (I thought they clipped them, but they didn't), because they will pace and and forth and it wears out the nails. The dog next to us was on the news for having blood in its kennel, but it's because that dog never stayed still every time we were visiting our dogs. -The quarantine is up to 120 days. -It's a bit far from the bus stop and if you are coming from Waikiki, then it will take about an hour and a half to get there. -Can get a bit frustrating working with the front desk people. Pros: -It's very clean and more spacious than you think. -The kennel workers are super nice and really know the dogs. -The weather isn't as bad as you think Hawaii will be. The dogs are shaded and I noticed that the area is cool from the wind that flows through there. -If you are lucky and get all the tests and paperwork prepared beforehand (with a vet that can read and understand English), then the quarantine can be 5 days (or less, I've heard). Just make sure that if you use a courier(s) that there are no other names associated with the pet. Even if the pet has gone through a few airports and a couple of couriers. It was a bit of hassle to get that straight. Thank goodness for the experts at Island Pet Movers for all their help! Unfortunately, you gotta go through this process, even if some of the rules are outlandish. They are just protecting the islands. Just wish there was a better way and a lot less expensive way! We paid $1080, and that's not including all of the other costs we put in it, like with establishing a vet just in case our pet got sick. But if you are moving to Hawaii and you love your pet, then it's worth it. Cause ohana means family and no one gets left behind. read more

After coming and realizing from other reviews .. This whole quarantine facility isn't even about the animals or the rabies it's about the money .. And that makes total sense because I have two cats that are forced to sit through quarantine for the whole 120 day thing and I have noticed since the last couple weeks I've gone to this place that there are mosquitoes ALL over the chattery and I've been bitten MANY times and I've even reported it to the supervisor and they said they'd do something about it but what did I come back to ? MORE MOSQUITOES . And my baby girl has had shit in her nose for the last 5x I've visited and I had to clean out whatever black shit was in her nose because she kept sneezing and she couldn't get it out . My cats have been here since they were 3 months now and I think this whole bullshit is ruining their socialization , they're becoming more resentful and my baby girl is so frightened by everyone and everything there and I fear for how she'll react to everything when she actually does get out she'll be about 7 months old . And to also add every single time I went to visit my cats , the guy that would come to feed the cats would feed ALL the cats and skip my cat's cage ?? Like wtf dude ? And my cats would actually get hungry while I'm there and I'd have to feed them MYSELF ! And every single time we come to bring food or talk to the lady in the front the first thing they ask us is "are you going to make a payment today?" Obviously that's how they were trained , to get your money . This whole quarantine is a fucking joke , the dogs that are stuck in this quarantine for 120 days are getting laryngitis from barking so much and I've actually seen the dogs that first got there to how they become a month in and they start to get mean and they start to bark a ton more versus when they first got there . I feel so sad for all of the poor animals forced to go through this whole quarantine bs . This whole "quarantine" for rabies is just basically saying that if they make it through the 120 days then they're rabies free but really how can 3 month old kittens have rabies when they've always been indoor cats ? Like wtf they can't just take a blood test to prove they're rabies free? This whole thing isn't even about the rabies anymore .. It's about the $1080 they make on every animal that comes through here .. read more

Obviously this place isn't the ideal "home" you'd want your pet in; small kennels, BUNCH of mosquitoes and flies, pets aren't allowed out of their kennels (maybe a few lucky ones for a short walk with their owners), "ghetto" slightly rusted "doors" that separate their sleeping area, rude front office staff that seem like they don't even want to be there. Other than the list of bad things all I can say is my puppy seems decently well taken care of to an extent but the care takers that actually handle the pets and interact with them are very kind people, way better than the people at the front desk, I've seen them get into puppies kennels and play with them or say hi to all of them by their names. Puppies are fed 2-3 times a day (pretty sure 2 but they could also be fed 3 times) not sure of their feeding times but I know their last meal is around 4 pm. read more

I hated this place I knew my dogs had to be quarantine, but never did they tell me that it was going to be in another location so I felt completely lost and the worst part was that I didn't even get to say bye to my dogs they just gave me an address to the place they were being held and because I had arrived on a Sunday I didn't get to see my dogs until Tuesday, so I seriously disliked this place. read more

Luckily I found out about the rabies tiders so that my dog only had to spend a week here. I came to visit him and they left his vest on him for days at a time and he smelled horrendous. My dog is an ESA, so before boarding my flight I bathed him and when I came to pick him up he smelled like he was fermenting in his own waste for hours. He smelled worse than he ever has, and he was only there for 6 days. The only thing that warranted the additional 2 stars is that there was nothing physically wrong with my dog, he constantly had water, and the staff was friendly and helpful. read more

I've been coming here throughout my life, growing up as well as an adult, since my parents were in the military and we moved back to Hawaii from Guam/the mainland, and I've moved and returned twice in the last 8 years. The workers always amazing and friendly and you always feel like your pets are in good hands! The paperwork, prices, and saddening "concentration camp" experience suck overall, but it's just something that Hawaii does to keep rabies free. If you have time on your side, get the appropriate tests and veterinary clearances done in advance to avoid it all. But if you must pass your pets through the quarantine, rest assured they take are of your babies. And visit often, they are always sad! read more

When we came to pick up our dog, we could see he had become very attached to Tina, one of the staff member who took care of him. She even told us that she brought special food for him (spoiled little picky dog!) and told us the brand. Mahalo Tina, from us and Mai Tai. read more

Surprisingly, the stuff there are all friendly and they put in good effort to keep the facility clean. I miss my dog and he smells like dog and i think he's stressed out from being there, there's no place like home but he's actually in good hands. If anyone wanna adopt, some heartless owners have abandoned their dogs there. Pooch that have been quarantined semi-permanently could use a home. read more

The customer service at this location is terrible. Waited over 15 minutes at the window to even be acknowledged by any employee. I was finally able to get my dog 2 hours later after being told they would need to keep him in quarantine for a few months. The lady working finally checked the paper work and figured out she was wrong due to my dog being born in Hawaii. read more

I'm mad that I have to give this place 1 star. I just watched a worker jet spray a row of large dogs with a hose. I was in shock. The dogs are soaked. I took a video when I got over my initial shock but was followed to my car and told that I am not allowed to take pictures "in the compound" and had my photo taken. My reply was " I'm certain that you are also not supposed to jet spray dogs in the face". Completely awful. If you are moving to Hawaii, please start planning at least 6 months out so that you can have your dogs released with you directly from the airport. Or leave them with family until the rabies titers reach 120 days. A last option would be to board at Kama'aina Pet Hospital, they are certified to board animals that must still be in quarantine. Please don't leave your animals here! read more