Worst customer service!!! Went in for a dip and a pedi (appointment). Picked out my color for my dip. Was sat in the chair 20 minutes after appointment time. He started on my dip came back with gel color, totally not the color I picked, and I wanted a dip. So he continued. Dipped my nails in white dip, which I thought was a base, but no. He then told me he could not dip my color on because he already did white. So he just started painting the gel which I didn't want. Frustrated, I just dealt with it and DID let him know this was not what I wanted. So, we went on to the pedi. I guess he was over me because all of a sudden, he didn't have time for my pedi, and they said I had to come back. I was like I had an appointment. I don't understand this. So after a while, they came back and said he didn't want to do my nails and upset me anymore, so someone else would do my pedi. Well, Kelly did my pedi and did an amazing job. ( Only thing good out of this situation)
Wait! There's more! So two days later the GEL polish that I did not want started chipping. So I stopped by and told the lady at the front desk (same one as the other day), and she made the appointment for the next day to have them fixed. We'll, my appointment was at 10:00. The owner, who I was told was fixing my nails, walked in the building at 10:15 (very unprofessional) and walked over to me already with a temper. Now, at this point I am completely calm. He grabbed my hand asking me what happened? I told him the whole story. Thinking he was going to apologize, he started yelling at me instead. I was trying to work with him to make this right for both of us, but he was completely disrespectful. So, at this point, he has drilled off the paint on two of my nails. Now, he stops to presist on arguing with me because I wanted the color I originally came in for, and he was going to charge me full price for the fix. So, yes, now I am a little upset. I was not trying to get ANYTHING for free! By this time, the whole place is looking at me as he is yelling at me, telling me he runs this business. Then, he threw the nail colors at me and told me he was not going to do my nails, and he kept yelling at me until I was bawling. I have never ever been so humiliated in my life. So, I had to leave the salon with drilled broken chipped nails and crying. This review is about the OWNER! I'm sure the tecs to great job and I feel sorry for them. I will never ever go back and will always go out-of my way to NOT recommend this business because of the owner! After the fact, I am happy this happened. Found an amazing place with great customer service and great everything in The Villages not affiliated with this owner! read more