Pésimo servicio y falta de profesionalismo…read more Cibao Express dejó muchísimo que desear. Había coordinado con ellos para estar en la isla a las 6:00 p.m., pero me llamaron a las 4:58 p.m. preguntándome si ya estaba en el lugar. Afortunadamente, ya estábamos de camino a Hazleton, pero me dijeron que no iba a llegar a tiempo y que lo mejor sería que fuera al McDonald's en la salida 141, cerca de un restaurante chino. Llegué al McDonald's a las 5:10 p.m. y llamé para informar que ya estaba allí. No fue hasta las 5:45 p.m. que me llamaron diciendo que el chofer estaba afuera. Salí de inmediato, pero no había nadie. Llamé nuevamente y la recepcionista me dijo que el bus debía estar en la parte de atrás. Fui a revisar y, nuevamente, no había nada. Cuando le expliqué mi ubicación, me dijo que "aparentemente" estaba en el lugar equivocado, lo cual era falso porque esa era la dirección exacta que ella me había dado. Luego, me pidió que fuera al Sheetz más cercano, pero este estaba a 5 minutos en carro y a casi una hora caminando. Le pedí que por favor mandara al chofer a recogerme, pero me respondió de forma fría y cortante que "lamentablemente no." Al final, lo único que hizo fue ofrecerme un reembolso, como si eso compensara la falta de profesionalismo y tiempo perdido. Además, el trato de la recepcionista fue pésimo: grosera, impaciente y nada servicial. Si esto es un reflejo del servicio que ofrecen, jamás volvería a confiar en Cibao Express. Una experiencia frustrante y decepcionante.

very unprofessional company as well as management. Drivers are extremely untimely and are without a…read moredoubt ALWAYS late. it should be their motto. the management attitude is disgustingly rude and they never take responsibility with snarky responses like "it's not my problem". save your $30 and choose a different company!

Everything went great! This was my first time taking a van and the customer service I received was…read moregreat! 10/10 would recommend.

You gave a pick up time for 5 am drop off at 7 am . Now my 2 year old son is outside in Manhattan…read moreand your not picking up the phone. there no bus out there . that very unprofessional and dangerous!

I haven't even booked Cruz Control yet but want to compliment Ricardo's excellent costumer service…read more& affordable pricing. This is the kind of business we should want to support!

We just took a quick 2 day trip to NYC. Riccardo was nothing but attentive to our needs and booking…read morewith him was so easy!! We were in a gorgeous black suv and Ehsan was our driver. He was there 20 mins if not earlier when we needed our rides. We got picked up at our home and dropped off right in the city. Eshan was back the day promptly at our hotel and took us to little Italy for dinner, waited for us to be done, then back home to the Scranton area. Wish I could give more than 5 stars bc the pricing was SO reasonable for our ask. We will be booking with him again soon! :)

I'm generally the last person to leave reviews but I wouldn't want any customer to be in the…read moreposition DXT put me in tonight. After visiting my mom for Mothers Day they confirmed an 8PM from the Poconos to NYC, I received a phone call to be there in 10mins and they never showed up!

From the owner: With more than 10 trips daily departures from Hazleton to NY or vice versaread more

Needs to stop in Humboldt Industrial Park where more than 200 of us new Yorkers work and commute…read moreevery day. Humboldt Park is off I-81 exit143 and only 5 minutes down rt-924 CanDo Expwy from Hazleton City. Instead we carpool and would have been nice to have a Van company do the driving for $15 fare. Humboldt Park is home to Hersheys Chocalate Factory, Coca-Cola, AmazonpuntoCom, AutoZone, Simmons and Aireloom Kluft Mattresses companies, Natures Bounty Vitamins.. etc.. etc..

Elite Rides Limo Service, LLC absolutely delivered from start to finish…read more Working with Elite Rides Limo Service, LLC for a 54-person educator wine tour this past Saturday was a true pleasure. Communication throughout the entire planning process was excellent, clear, timely, and professional every step of the way. Even when a mechanical issue came up the night before that could have threatened to cancel the trip, he went above and beyond to work through it and make sure everything still ran smoothly. That level of commitment and problem-solving made all the difference. Huge thank you from the Hamburg Hawks--highly recommend Elite Rides for any large group transportation needs. They truly came through when it mattered most.

Absolutely incredible service and employees. We used two buses all day for my wedding and the…read moredrivers were so accommodating and pleasant. They were with us for 10 hours and never made it feel like they were working. Cannot recommend their services enough.

We were never made aware that if you had to cancel you would not be refunded the full amount. First…read moreI was told the $50 that wasn't refunded was the deductible. Then the owner said it was fees charged by the credit card company. So here we have a 92 year old veteran that through not fault of his own was rushed to the hospital the night before his transport and has been denied $50 of his $143 payment. I would not recommend doing business with this company. Your told one thing by the person taking the calls and another by the owner. You took the money with no problem but to get a full refund you suddenly have "policies".

Transportation was arranged at the facility my father was at to another facility. Arrangements were…read moremade through the social worker. The night before my father was taken by ambulance to the hospital. I called touch of kindness and explained this. What we thought was an overnight stay turned into a 5 days at the hospital. Upon discharge the hospital made transportation arrangements. They don't use private transport I was told. I reached out to Touch of Kindness 3 times for a refund of $143 for which I was told would be no problem. They refunded $93 . When I called to ask about the other $50 I was told it was the deductible. I told the person on the phone to have the owner call me which didn't happen. At no time was I told I would not receive a full refund. For this reason I would not recommend this company. They performed no service and charged a 92 year old man for this.