Pésimo servicio y falta de profesionalismo Cibao Express dejó muchísimo que desear. Había coordinado con ellos para estar en la isla a las 6:00 p.m., pero me llamaron a las 4:58 p.m. preguntándome si ya estaba en el lugar. Afortunadamente, ya estábamos de camino a Hazleton, pero me dijeron que no iba a llegar a tiempo y que lo mejor sería que fuera al McDonald's en la salida 141, cerca de un restaurante chino. Llegué al McDonald's a las 5:10 p.m. y llamé para informar que ya estaba allí. No fue hasta las 5:45 p.m. que me llamaron diciendo que el chofer estaba afuera. Salí de inmediato, pero no había nadie. Llamé nuevamente y la recepcionista me dijo que el bus debía estar en la parte de atrás. Fui a revisar y, nuevamente, no había nada. Cuando le expliqué mi ubicación, me dijo que "aparentemente" estaba en el lugar equivocado, lo cual era falso porque esa era la dirección exacta que ella me había dado. Luego, me pidió que fuera al Sheetz más cercano, pero este estaba a 5 minutos en carro y a casi una hora caminando. Le pedí que por favor mandara al chofer a recogerme, pero me respondió de forma fría y cortante que "lamentablemente no." Al final, lo único que hizo fue ofrecerme un reembolso, como si eso compensara la falta de profesionalismo y tiempo perdido. Además, el trato de la recepcionista fue pésimo: grosera, impaciente y nada servicial. Si esto es un reflejo del servicio que ofrecen, jamás volvería a confiar en Cibao Express. Una experiencia frustrante y decepcionante. read more

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very unprofessional company as well as management. Drivers are extremely untimely and are without a doubt ALWAYS late. it should be their motto. the management attitude is disgustingly rude and they never take responsibility with snarky responses like "it's not my problem". save your $30 and choose a different company! read more

Le doy uno porque hay que marcarlo para dejar opinión pero estos cerdos dejaron a mi esposo en Hazleton en vez en los Poconos. Mintiendo que fue la persona que dio la dirección cuando se les dio la dirección correcta y no hicieron nada lo dejaron tirado y se atreven a decirle que está cansado que no podían bajarlo el imbecil. La gerente ni la de la oficina hicieron nada, compañía mediocre y así lo dejare saber a cualquiera que este buscando transporte read more

Sometimes not reliable , the day after holiday there wasn't running , there was no heads up or anything , for people to have a back up plan !!!!, other wise there are ok read more

Not as reliable and punctual as they used to be when they first started. You make a reservation for 4pm in advance; they tell you to be there 15 minutes before, but don't show up until 5pm. I always reserve with time considering traffic, road conditions and etc. Even then, they are irresponsible and inconsiderate of being on time. If you book a day before the trip for a 4pm trip to go from Stroudsburg to NY, they will arrive Stroudsburg at 5pm, then you'll be stuck in traffic for 2 hours and arrive to NY by 7pm (unless they skate through the highway, you'll be there in 1.5 hours and even 1.25 hours at times - that's how fast they go). They don't call you to give you a heads up unless you call them and EVERY SINGLE TIME, they say "I was just about to call you and let you know they had an issue with the van" or "they're stuck in traffic" which is BS I because will look up the traffic in the area on Google Maps and the roads are green. As soon as they arrive - late of course - and they don't see you walking towards their van in seconds, they're GONE. Whenever you call, the young women who answer the calls they place you on hold - they don't even ask you can you hold - they just place you on hold. Then they answer with "cibao" either with an attitude like why the heck are you calling or with no motivation to be working at all. Aside from the waiting and making a reservation, their driving is HORRID. They are constantly stopped by state police on the highway for speeding. If you don't believe me, call up the Stroudsburg Area Regional Police Department and ask how many times they've stopped this company before between Hazleton and Stroudsburg exits. The drivers are young males who have no care for road safety. They cut you off on the road and tailgate when you're driving too slow for them. It's ironic, since they're always late for pickup but zooming from stop to stop. Not to mention how loud they play music in the van and how loud conversations are. read more

Cibao Express - Cibao Transportation business card - Public Transportation Near Me - Hazleton, Pennsylvania

Esta jente son horrible. Yo trate de hacer una reservacion con ellos y no tenian modales, me hablaron como si yo Era una mierda. No se montan con ellos que a ellos no le importa su clientes. read more

HORRIBLE!!!!!! So I call them to pick me up and guess what? They never came and when I call them there are already in the highway! So because I have to get to New York ASAP I ask if they would be willing to wait there while my family drops me off on an exit close to where they where. The driver said he would be willing to wait for me. But when I get there he had never stopped and kept going! When I call him he was in New Jersey already! Don't do business with them most irresponsible people o have ever made business with! ¡¡¡¡¡¡HORRIBLE!!!!!! ¿Entonces los llamo para que me recojan y adivinen qué? ¡Nunca vinieron y cuando los llamo ya están en la carretera! Entonces, como tengo que llegar a Nueva York lo antes posible, les pregunto si estarían dispuestos a esperar allí mientras mi familia me deja en una salida cerca de donde estaban. El conductor dijo que estaría dispuesto a esperarme. ¡Pero cuando llegué allí, nunca se había detenido y siguió! Cuando lo llamé, ¡ya estaba en Nueva Jersey! ¡No hagas negocios con ellos, la gente más irresponsable con la que has hecho negocios! read more

Good people great service fast and efficient would use anytime and every time vans are fast and drivers are reliable

Anybody that uses this service is aware of how much this business does not care about there clients. Courtesy for their Clients is non-existent. Anyone that would attempt to speak to a manager would not succeed. Everytime I have attempted to ask to speak to a manager its impossible. The manager is there from 8am to 3 pm....last trip is at 10 o'clock pm if I'm not mistaken....so there no manager for the p.m shift. If there van is 3 hours late you will not receive a courtesy call. I feel upset because I pay my fare with my money that I work hard for and I would normally just not use a service if I don't like it. Problem is that I'm forced to take the only options available to me...so if you are like me and u have no other choice but to rely on this service be prepared for it to suck and be prepared to be treated unfairly as a paying customer. S.B if been delayed three hours in my experience an what I was told was that the driver is in traffic.... and as we speak my wife has been waiting for her 3 pm pickup from New York...its 5 o'clock she is still waiting as I type. Good luck out there! read more