A friend and I signed up to go on bus trip to Eastern Penitentiary in Philadelphia on May 3,2025,…read moreapparently they did not have enough people sign up as it was cancelled, they only way we found out was my friend happened to check her bank account and the money had been refunded. A phone call or an e mail to us would have been appreciated,if she hadn't checked her statement,we would have been sitting in a parking lot for a bus that would have never shown up,I would have driven an hour to catch that bus,come on Catawese, you can do better,this a very poor reflection on your company!

I had signed up to take a June beach tour in jan. and paid the deposit at that time. iheard nothing…read morefrom bus company, in terms of a reciept, etc. i called several times to see if there were enough people signed up to in order for the trip to go, they couldn't tell me..... i finally requested my deposit back, took over 2 weeks to recieve the check. the day the trip left, i get a phone call from bus driver asking me where i was?? company never conveyed to him i had cacelled two months prior. seriously who runs a business like this??

This bus company is garbage the drivers are rude and the buses are dirty and drive from destanton…read more To destanton are horrible and horrific. The bathroom on bus smells and they always ruin my luggage and destroy my stuff.

I'm giving this company two stars, because I got to my destination in one piece, at least…read morephysically. Mentally and emotionally I have to brace for this horrific trip every time I need to come home to Pennsylvania from NYC. There are no trains near my hometown and no other buses--ONLY this one. It takes about 3 and a half hours to drive straight to my hometown but nearly 7 every time I take this bus, when it should be five. Here's what you can guarantee you'll experience on this bus: -Driver suddenly pulls over somewhere completely random during the trip, says nothing and has us wait about a half hour at LEAST before another driver comes. No explanation. -at the bus transfer in Lehighton, we wait another 30 minutes for the transfer bus to arrive. -At least one person forgets what their stop was and makes the driver turn around, we sit at a stop waiting for one person to arrive to the bus, and we park at Hazelton for at least 15 minutes for no reason even though the schedule says it leaves immediately. This doesn't include the handful of bus breakdowns I've experienced, uncomfortable seats, lack of outlets and often, lack of air conditioning or heat. Oh, and it's $140 round trip. To take a bus. Back to Pennsylvania. I have endured this trip for years because I've had to. The MINUTE I am making enough money to justify getting a rental car, I will take that option every time and never look back. An entire day is shot just trying to get not even four hours away. By the end of every trip, I'm practically crawling off the bus isn't he worst mood I've ever been in. Nothing can save you on this trip except maybe a double dose of CBD.

When R &J Transportation Inc.was in business my daughter bought me a $75 gift card towards a future…read morebus trip. This was back in 2023 and then the announcement came that they were going out of business at the end of the year and they would honor any gift cards by sending a check. I had my daughter go into the business show them the gift card and gave my name,address and phone number so they had all the information there but they never sent a $75 check even though she was there before the end of December 2023. When I called them about this saying that I never received the check, they looked in their file and saw that my name was associated with a gift card so they had the information but I said to them I never received the $75 check because I checked with my bank where I would have made the deposit. They offered no way of compensating that even though they have the information knowing that they did not issue me a $75 refund. Not sure if the owner of the company knows how this process was not fully compensating people that had given them the information that they also had in their files. If they could see that the gift card was not honored you think they would have said we will still send you a $75 check since you did not receive that from them.

Having to deal with this company for my children's transportation to school is a nightmare. The bus…read moredrivers are rude and nasty. They do not follow the speed limit and driving laws. Reality check is needed for the drivers that the parents taxes pay them and that if they are miserable find a new job! Bus driver 25 ECSPECIALLY

Wow, I have never been on a better ride. Fun people, easy trip, so much to see. I gave them 5 stars!read more

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I was recently selected as the chairperson for a trip to Washington, DC by our VFW post. Lucky…read moreme..... I have never booked a bus trip before. I have only ever gone on bus trips as a passenger with other groups. I didn't have a clue what to do so I just searched online and started calling places. I figured in my head, hey I get the cheapest price and the guys will be happy. The first couple companies I called were nice enough, and gave me prices, but certainly did not go out of their way to make me feel that comfortable or make this any easier on an old guy like me. Honestly, Werner Coach was the last place I called. I'm so glad I made that one last call to Werner! The woman who answered the phone transferred me to the sales manager, Lynsey. What a blessing! I apologized that I didn't really know what I was doing, but I needed a rate for a bunch of us guys to go to DC. She was so nice and knew exactly what questions to ask about what we wanted to do. Things the other companies didn't ask about rest stops, itinerary, she suggested places we could stop to eat and was just a joy. She was so accommodating even until the day before the trip when she called to confirm all the details. When our bus arrived earlier than expected I breathed a sigh of relief. The bus was clean, the AC worked, and it was comfortable. The driver pulled up, got out and introduced himself and shook my hand. His name was Jason. He went over the itinerary with me to make sure there were no last minute changes. Everyone loaded and we were on our way. Jason's driving was excellent. He was very cautious and safe. Even in Washington, DC. There was so much traffic and some of the streets are narrow and he handled it like a pro. Throughout the day he was on time and ready even when we were running late a few times. He pointed out sights to us as we drove by which was appreciated. We got home a little late due to traffic, but it was an awesome trip thanks to Werner. From the first call, to the time Jason dropped us off, they were first class. I am definitely recommending them to everyone I know!

I'm writing this review about the bathroom in it. It was very cool, it had lots of space. There was…read morea poopy paper towel that couldn't flush in it before I got in the bathroom. But, overall it was very solid

I have used Infinity Limousine for years! It is the only company I will ever use for airport…read moretransportation. I have had multiple drivers, all of whom are friendly, professional and on time. They are experts in communication, reliability and service. The owner, Andy, is a star! He has come through for me on multiple occasions with last minute requests and a heartfelt concern for emergencies that have brought me back to Reading on numerous occasions. I highly recommend this company for any of your transportation needs. Thank you!

Our driver Jim was very professional. We had nice conversation on the way down. Would have loved…read morefor him to be our driver upon our return tomorrow but he only enjoys night driving. We understand that. Looking forward to our phone call from tomorrow's driver soon.

The Martz Group, founded in 1908, is a 5th generation, family owned and operated transportation…read morecompany with headquarters in Wilkes-Barre, Pennsylvania. The mission of the Martz Group is to provide safe, reliable and courteous service at an affordable price, and has stayed true to this mission, vision, and community for over a century. The services offered have continuously evolved for the last 100 years, providing transportation in 7 states; Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington D.C and Florida.

Generally good, though it varies based on driver. Biggest source of frustration is 615 bus…read moreconsistently being late. Often the 630 will arrive before the 615. How does this happen? Doesn't seem like it should be that hard. Very little early morning traffic in the Poconos. Commuters are counting on timely departures to ensure they arrive in the city for work on time.