Pésimo servicio y falta de profesionalismo…read more Cibao Express dejó muchísimo que desear. Había coordinado con ellos para estar en la isla a las 6:00 p.m., pero me llamaron a las 4:58 p.m. preguntándome si ya estaba en el lugar. Afortunadamente, ya estábamos de camino a Hazleton, pero me dijeron que no iba a llegar a tiempo y que lo mejor sería que fuera al McDonald's en la salida 141, cerca de un restaurante chino. Llegué al McDonald's a las 5:10 p.m. y llamé para informar que ya estaba allí. No fue hasta las 5:45 p.m. que me llamaron diciendo que el chofer estaba afuera. Salí de inmediato, pero no había nadie. Llamé nuevamente y la recepcionista me dijo que el bus debía estar en la parte de atrás. Fui a revisar y, nuevamente, no había nada. Cuando le expliqué mi ubicación, me dijo que "aparentemente" estaba en el lugar equivocado, lo cual era falso porque esa era la dirección exacta que ella me había dado. Luego, me pidió que fuera al Sheetz más cercano, pero este estaba a 5 minutos en carro y a casi una hora caminando. Le pedí que por favor mandara al chofer a recogerme, pero me respondió de forma fría y cortante que "lamentablemente no." Al final, lo único que hizo fue ofrecerme un reembolso, como si eso compensara la falta de profesionalismo y tiempo perdido. Además, el trato de la recepcionista fue pésimo: grosera, impaciente y nada servicial. Si esto es un reflejo del servicio que ofrecen, jamás volvería a confiar en Cibao Express. Una experiencia frustrante y decepcionante.

very unprofessional company as well as management. Drivers are extremely untimely and are without a…read moredoubt ALWAYS late. it should be their motto. the management attitude is disgustingly rude and they never take responsibility with snarky responses like "it's not my problem". save your $30 and choose a different company!

the worst customer service the operators answer calls as if they were at home and you were asking…read morethem for a favor. they speak rudely to you i don't know if it's because they aren't getting paid and are pissed off, but it's not just the operators; the drivers are the same way. i wouldn't recommend traveling with them to anyone, and the authorities really ought to look into this business, because it is unbelievable that in nyc, in the year 2026, there are people who behave like that. el peor servicio al cliente las operadoras toman las llamadas como que estan en su casa y les estas pidiendo un favor. te hablan mal no se si es que no les pagan y estan encojonadas y no solo la operadora sino tambien los choferes no recomiendo a nadie viajar aqui y las autoridades deberian revisar este negocio porque no es posible que en pleno 2026 en nyc existan personas que tengan esa conducta.

The service with this transportation company is awful! They tell you a time then change it and…read moredon't wait for you even a minute and that's fine, but when you have to wait for them an hour an 15 minutes they tell you traffic and things happen. They have no empathy, customer service reps over the phone hung up on you or don't pick up the phone because the caller id you and just don't want to deal with customers wanting to know where there transportation is at after more than an hour waiting. If I could rate them 0 I would!! They are disrespectful and treat people like they are doing you a favor instead of giving you a service you are paying for.

A BARGAIN FOR THE MILEAGE (Between uptown Manhattan, NYC &…read moreHazleton, PA). However, .... This van service usually leaves on a frequent, hourly basis from 180th street & Broadway in Manhattan from 7 AM - 10 PM (on-the-hour), to Hazleton, Pennsylvania for a mere $15 ($20 if you reserve the single, front seat). You must call them to reserve your trip at least 1-1/2 hours prior to your requested departure time and, thus far, I've never been "stood up" at my requested departure location/time from Hazleton (although they have been a bit late at times by as much as 15 minutes...but that's understandable). They can also drop you off or pick up up at any of numerous towns along/nearby route #80 between NYC & Hazleton and at almost ANY specific location within Hazleton itself. THE CONS: .... The drivers frequently play the van's stereo at an annoyingly LOUD volume and some of them speed at 90 MPH. The vans' capacity is 14 passengers and, at the times they run full, you can barely move in your seat! As I live only 4 blocks from 180th street & Broadway, the convenience of this very reasonably-priced mode of transportation easily outweighs the cons listed above! PS: They are NOW called, "C&P TRANSPORTATIONS" (not C&G).

Everything went great! This was my first time taking a van and the customer service I received was…read moregreat! 10/10 would recommend.

I haven't even booked Cruz Control yet but want to compliment Ricardo's excellent costumer service…read more& affordable pricing. This is the kind of business we should want to support!

We just took a quick 2 day trip to NYC. Riccardo was nothing but attentive to our needs and booking…read morewith him was so easy!! We were in a gorgeous black suv and Ehsan was our driver. He was there 20 mins if not earlier when we needed our rides. We got picked up at our home and dropped off right in the city. Eshan was back the day promptly at our hotel and took us to little Italy for dinner, waited for us to be done, then back home to the Scranton area. Wish I could give more than 5 stars bc the pricing was SO reasonable for our ask. We will be booking with him again soon! :)

Needs to stop in Humboldt Industrial Park where more than 200 of us new Yorkers work and commute…read moreevery day. Humboldt Park is off I-81 exit143 and only 5 minutes down rt-924 CanDo Expwy from Hazleton City. Instead we carpool and would have been nice to have a Van company do the driving for $15 fare. Humboldt Park is home to Hersheys Chocalate Factory, Coca-Cola, AmazonpuntoCom, AutoZone, Simmons and Aireloom Kluft Mattresses companies, Natures Bounty Vitamins.. etc.. etc..

Absolutely incredible service and employees. We used two buses all day for my wedding and the…read moredrivers were so accommodating and pleasant. They were with us for 10 hours and never made it feel like they were working. Cannot recommend their services enough.

From the moment I called to reserve a limo for my son's Senior Prom, the service I received was…read morenothing less than spectacular. The communication on time and address for pick up was great. They reached out the day before to confirm the details and give me the name of our driver. Mike, our drive was not only on time, he was a few minutes early. He gave me and my wife a full brief of the limo, showed us around, and verified when and where our son was supposed to be dropped off. When he got over to my son's date's house, he took her little brother and sister for a short ride while she finished getting ready. Once the kids left, he took them to a local park and took pictures for us. Mike got them to the school right on time and even offered to take my wife and I around for 30 minutes since we still had time left. I can't say enough how much we appreciate the service and the driver we got. Elite Rides will be our first choice whenever we need a limo service.

Tia was wonderful . She was kind and talked very pleasant to me. I really enjoyed riding with this…read morecompany. This was my first time using them but I know I will request them again and Tia..

We were never made aware that if you had to cancel you would not be refunded the full amount. First…read moreI was told the $50 that wasn't refunded was the deductible. Then the owner said it was fees charged by the credit card company. So here we have a 92 year old veteran that through not fault of his own was rushed to the hospital the night before his transport and has been denied $50 of his $143 payment. I would not recommend doing business with this company. Your told one thing by the person taking the calls and another by the owner. You took the money with no problem but to get a full refund you suddenly have "policies".