I haven't even booked Cruz Control yet but want to compliment Ricardo's excellent costumer service…read more& affordable pricing. This is the kind of business we should want to support!

We just took a quick 2 day trip to NYC. Riccardo was nothing but attentive to our needs and booking…read morewith him was so easy!! We were in a gorgeous black suv and Ehsan was our driver. He was there 20 mins if not earlier when we needed our rides. We got picked up at our home and dropped off right in the city. Eshan was back the day promptly at our hotel and took us to little Italy for dinner, waited for us to be done, then back home to the Scranton area. Wish I could give more than 5 stars bc the pricing was SO reasonable for our ask. We will be booking with him again soon! :)

Absolutely incredible service and employees. We used two buses all day for my wedding and the…read moredrivers were so accommodating and pleasant. They were with us for 10 hours and never made it feel like they were working. Cannot recommend their services enough.

From the moment I called to reserve a limo for my son's Senior Prom, the service I received was…read morenothing less than spectacular. The communication on time and address for pick up was great. They reached out the day before to confirm the details and give me the name of our driver. Mike, our drive was not only on time, he was a few minutes early. He gave me and my wife a full brief of the limo, showed us around, and verified when and where our son was supposed to be dropped off. When he got over to my son's date's house, he took her little brother and sister for a short ride while she finished getting ready. Once the kids left, he took them to a local park and took pictures for us. Mike got them to the school right on time and even offered to take my wife and I around for 30 minutes since we still had time left. I can't say enough how much we appreciate the service and the driver we got. Elite Rides will be our first choice whenever we need a limo service.

Dover is a decent station. It's an hour twenty to NYC and they generally make the commute less than…read morepainful. The staff are very colorful and the station itself nicely designed--but no frills.

I want to give a shout out to Brian who I think might work in security. My son lost his phone on…read morethe ME line when he was going into the city. I could see it traveling farther and farther out when I looked on his Device Manager until I realized it was still on the train when it stopped in Dover. It was after business hours so I didn't know if there would be anyone there who could help. We'd already contacted lost and found. So I drove out there hoping to find someone. I drove to the deserted train yard. Knocked on some doors but nope, nobody there. Got back in my car and drove around a bit more until I saw someone about to leave in one of those small security vehicles. The only person in the area. He stopped and I told him what train he'd been on and that I saw it wasn't going out again that night and asked if there was a way to look on the train. He said he'd go up to see what track it was on and would go through the train but when he came down he had my son's phone! I'm forever grateful to this lovely man! I hope NJ Transit appreciates the care he takes in his job. Give this guy a promotion!

It seems the Jim Thorpe area needs a Taxi service. This one at least has a working telephone but…read moreone can not expect a quick response to the recorded line that apparently is not actively monitored. Don't hold your breath waiting for a callback from this non-existent company.

Great dispatch and communication. Great driver. Will use again if I don't have my truck. Thanksread more

Feedback on My Recent Bus Trip…read more I recently used the bus service to travel from Allentown Airport to the New York pier. This turned out to be the longest route offered -- the bus made five stops each way and waited for passengers who had pre‑purchased tickets. This happened both ways, two occasions, we waited more than 20 minutes at different stops for people who never showed up. Then We set at the port Authority for over 45 mins . To pick up more people before getting to the pier and samething on the return trip . I booked my trip over the phone, never visited the website, and had not used your company before. The person I spoke with told me the bus went directly to the pier, so I had no reason to question it. I also have friends who used your service previously and said the same. On the return trip, there was additional confusion. Passengers were not informed that pickup would be at a different location than what was printed on the tickets, which led to over an hour of waiting for lost travelers. The bus driver and Company had miscommunication about where she was to stop on the return trip . Overall, the trip took about two hours longer each way than expected. I wanted to share this feedback so future passengers are clearly informed about all stops and pickup details when booking. Avoid using if possible

We recently were returning from a trip to Europe and had to take a cab from JFK to PABT. The cab…read morewas delayed because of traffic and we got to the Trans-bridge gate about 1/2 hour late for our scheduled 6:00 PM departure time. There was a later bus still boarding at the time we got to the gate and I assumed that we would be able to board that bus. I showed the driver our tickets - he noted that we were late and told us we would have to purchase a new ticket at the terminal. We had been traveling all day (+7 hours time change from Europe) and the last thing that I felt like doing was to go from one end of PABT to the other to buy another ticket but at this point there was really no option so I went and bought another pair of tickets at $50+. We got home alright, much later than we had planned, but this experience has made me think twice about using Trans--bridge in the future. Later I wrote to Trans-bridge about this situation their response was - We regret that you disagree with this policy, but we do hope you will travel with us again in the future, now with a clearer understanding of how our reservation system operates. Nice! Thanks I needed that.

Needs some maintenance but not too bad…read more This is the main bus terminal for the Stroudsburg Area. The main user is Martz Trailways of course but it also has Greyhound and it used to have Susquehanna Trailways buses stop in on Friday and Sunday (not sure if they do any more). This stop is very busy in the mornings and evenings with commuters for New York City and for that purpose only it serves the community well.

The Martz Group, founded in 1908, is a 5th generation, family owned and operated transportation…read morecompany with headquarters in Wilkes-Barre, Pennsylvania. The mission of the Martz Group is to provide safe, reliable and courteous service at an affordable price, and has stayed true to this mission, vision, and community for over a century. The services offered have continuously evolved for the last 100 years, providing transportation in 7 states; Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington D.C and Florida.

If I could give a negative I would. They had my boyfriend arrest for credit card fraud, only to…read morerealize that they had the wrong person. My boyfriend has a very common name. All they had to do was verify the credit card or his identity. Instead everyone was disrespectful and treated us like we're low life criminals, assumed the worst, never once stopping to do their due diligence. Worst company ever. Terrible costumer service. Poor systems and poor communication. NEVER ever again will I do business with them. Since when does a refund make up for having someone arrested and jeopardizing their future over a mistake make up for things?!?

Well, I have been using Martz to go into NYC for more than 30 years and it has been always been a…read moregood experience. A family owned business, pillars of the community, and spotless comfortable seating and clean restroom, and providing employment for experienced licensed drivers, Yes you are safe. I just used them 2/6/19 & 3/16 to NYC, no different than any other time. In fact it was my pleasure to write a letter to Martz complimenting our driver. She was polite, friendly, welcoming, and gave full information as we traveled. She also had a nice smile and you knew that she enjoyed her job and was welcoming to patrons. We have a roundabout in our community that some locals are having a difficult time with, well she drove that 55 seat bus easily. When we pull in, I always check to make sure I didn't leave anything behind. So, I'am sharing my experience about an excellent company. Just think what it would cost if you drove in??? Thank you Martz for serving our community. Marilyn G.

Pésimo servicio y falta de profesionalismo…read more Cibao Express dejó muchísimo que desear. Había coordinado con ellos para estar en la isla a las 6:00 p.m., pero me llamaron a las 4:58 p.m. preguntándome si ya estaba en el lugar. Afortunadamente, ya estábamos de camino a Hazleton, pero me dijeron que no iba a llegar a tiempo y que lo mejor sería que fuera al McDonald's en la salida 141, cerca de un restaurante chino. Llegué al McDonald's a las 5:10 p.m. y llamé para informar que ya estaba allí. No fue hasta las 5:45 p.m. que me llamaron diciendo que el chofer estaba afuera. Salí de inmediato, pero no había nadie. Llamé nuevamente y la recepcionista me dijo que el bus debía estar en la parte de atrás. Fui a revisar y, nuevamente, no había nada. Cuando le expliqué mi ubicación, me dijo que "aparentemente" estaba en el lugar equivocado, lo cual era falso porque esa era la dirección exacta que ella me había dado. Luego, me pidió que fuera al Sheetz más cercano, pero este estaba a 5 minutos en carro y a casi una hora caminando. Le pedí que por favor mandara al chofer a recogerme, pero me respondió de forma fría y cortante que "lamentablemente no." Al final, lo único que hizo fue ofrecerme un reembolso, como si eso compensara la falta de profesionalismo y tiempo perdido. Además, el trato de la recepcionista fue pésimo: grosera, impaciente y nada servicial. Si esto es un reflejo del servicio que ofrecen, jamás volvería a confiar en Cibao Express. Una experiencia frustrante y decepcionante.

very unprofessional company as well as management. Drivers are extremely untimely and are without a…read moredoubt ALWAYS late. it should be their motto. the management attitude is disgustingly rude and they never take responsibility with snarky responses like "it's not my problem". save your $30 and choose a different company!

I personally love this station! However, trains rarely run, only weekdays during rush hour, no…read moreweekend service either.

Jocelyn and the entire staff of Lake Harmony Turismo truly made my wedding day (June 8th, 2019)…read morespecial. They went above and beyond the call of duty and I have heard so many good things about the transportation. If anyone is having a wedding or event in the Stroudsburg / Pocono area I would highly recommend them for all things transportation.

Have used this business for our transportation around the Pocono area…read more Love them, very personable, extremely clean vehicles and very reasonable for groups of 14 and under. Thanks for the great experience. We will definitely be using you again very soon.