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    Vineyard Vines

    5.0 (5 reviews)
    Open 10:00 am - 6:00 pm

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    6 years ago

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    4 years ago

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    Holly & Brooks - Beautiful women's boutique at Freshfields Village

    Holly & Brooks

    3.6(7 reviews)
    0.1 mi

    My sisters' trip to Holly & Brooks was so memorable that word of it made it all the way from one…read morecoast to the other within hours... and not in a good way. First let me say that both of my sisters have exquisite taste. They are both well-traveled, well-groomed, polite and have money to spend. They both have had a very rough couple of months as of late and were looking forward to a little retail therapy. They would have spent some (or perhaps a generous amount) of that money last Monday, with any encouragement, but apparently the clerk in attendance had a bee in her bonnet and wanted to put the kibosh on that scenario. Perhaps the clerk has had a rough couple of months too, but if sales is your livelihood, snap out of it or stay home... that should not be the customers' problem. You are in retail and it's your job to be friendly and helpful. One sister had secured her dressing room and the second sister approached. The Clerk (I would refer to her as sales associate, but as I mentioned before, she clearly wasn't interested in sales or even making guests in the store feel comfortable or welcome) told the second sister she would have to wait, as the dressing rooms were occupied. The Clerk went away and the sister with the dressing room invited in the second sister. Both sisters were in the dressing room in various states of undress when the clerk threw open the curtain and said, "How's that fitting?" Here, I will insert a note to the extraordinarily rude and out-of-line clerk: NEVER disregard the privacy of potential customers. Whipping open the curtain is an emotional assault. It is customary in civilized circles (from Bergdorf Goodman right on down to Target) to approach the outside of the curtain, inquire cheerfully as to how things are going in there, and ask if there is anything needed in a different size, or can I get you anything else? THESE are the questions. And THIS is how it's done. From behind the curtain! But wait. There's more. So the second sister is trying on a dress that has a belt with it. The first sister thought it much more flattering on the second sister without the belt. An aside here: the first sister spent decades in the fashion industry in New York City. She knows what looks good. She knows how to style. She knows what style is. Apparently, The Clerk thought she did too. She grabbed the belt from the second sister and said, "NO! It goes like this!" She wrapped the obi type sash around my sister's waist and commanded, "Put your finger HERE!" What are we... six years old and having our first lesson in tying bows on Christmas presents? Again, RUDE and totally uncalled for! When people enter a store looking to brighten their day with a little shopping, the last thing they need is condescension and unfriendly treatment. Needless to say, my sisters both left this store with nothing but a very sour taste in their mouths courtesy of The Clerk. In the words of the Dalai Lama, "Be kind whenever possible. It is always possible." It also promotes the spending of money when you treat people nicely. Just sayin'.

    My friend and I really enjoyed our shopping visit to Holly and Brooks this weekend. Nancy, the…read moreowner, was so warm and welcoming. She was very attentive to us and took the time to get to know us and what we liked. Nice selection of summer dresses, shoes, and accessories. I love the bracelet and earrings I purchased - very nice! We will definitely be back!

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    Holly & Brooks - Beautiful women's boutique at Freshfields Village

    Beautiful women's boutique at Freshfields Village

    Holly & Brooks - Beautiful women's boutique at Freshfields Village

    Beautiful women's boutique at Freshfields Village

    Holly & Brooks - Beautiful women's boutique at Freshfields Village

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    Beautiful women's boutique at Freshfields Village

    Vineyard Vines - womenscloth - Updated May 2026

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