This is a very unique store and has some great gift items. There is also a great selection of clothes - but be aware that a top or some pants here are going to cost you at least $100 a piece. I do like that they carry brands that I don't see very often in stores around Charleston. They also carry unique jewelry, some Scout items, and Cornikle drinkware. In the back of the store, there was also a children's section. The store is very clean and well organized, which I like when I walk into a boutique.
I would've given 5 stars, but I found the customer service extremely lacking. I have no problem with a price point in a store like this, but your customer service better be on point. The first time I walked in no one said a word to me, but yet another lady walked in a few minutes later and they said hello and asked if she needed help with anything. I continued to walk around the store and not one word (and there were at least 3 people working at the time).
The second time I decided to return one of the items I bought. The lady looked at my receipt and said (not very nicely) that my item was bought May 3rd and was past the return window and that they would return this time but couldn't again. I looked at her and said I bought that not even a week ago - she looked back at the receipt and said oh this is from May 30th. Didn't even apologize- and then, I ended up buying an item that didn't cover the entire cost of the return and she looked at me and said I had a store credit. I asked you can't put the difference back on the card I used? Then was like oh ok - it was almost like she was trying every way to not give me my money back very easily. It was so weird.
Just be aware you only have 7 days to return or exchange - I didn't see a sign in store and unless I looked at the receipt I wouldn't have known. Since the policy is so strict, I really think they should have a sign posted so customers are aware or at least have an employee inform customers while they're checking out.
I didn't really like the way I was treated both times so I don't know if I'll be back - very expensive items and for that price I think that customer service should be way better. I'm hoping that it's because they just opened and are still going through growing pains. read more