I thihk someone opened a car door into traffic as I heard a loud crashing sound on my right, looked…read moreover, and my passenger side window was smashed. I ordered a used replacement from eBay and after it arrived I looked for a body shop that could install it. After reading glowing reviews, I called Hyperion to ask if hey could schedule the installation, expecting to wait a few days. Instead the guy on the phone said to bring it in at 10:30 the next day. I didn't get there as a tweak in the door itself caused my overhead lights to stay on and drain my battery. I arranged for a friend to take me home, expecting to leave the car for at lrast the afternoon. But manager (I did not get hois name) said it would just be a half hour. He called over a ytechnician and 20 minutes later the car was ready! I had some body damage and the manager quoted me a price apologetically, noting that Lexus Parts are super expensive. I said well, it's a 15 year old car - probably isn't even worth the cost of the repairs. I started to walk away and stopped, turned and said, "Wait, I haven't paid you!" And he said, "no charge". I was dumbfounded and only hope I thanked him emough. Great work, fast, and even complimentary. I'm in awe. Go there!

Literally better than when I bought it. Ed said it would be and he was right. They do great work,…read morefixed it faster than expected, and I didn't have to call for status checks. I'll def go back and refer. Finding people to trust with this stuff is hard and they absolutely earned it.

First shop insisted on a paint job when I asked for a touchup and quoted me $300. Took my car here…read moreand Alex was super helpful! Touched up my car for free and even on a spot I didn't ask for. He also reattached a piece and cleaned it up at no cost. Will be back in the future no doubt.

Alex and his team were awesome! Brought my car for pdr on a dent on my driver-side front fender…read more The dent was located on a body line/fold and Alex was able to get it looking 99% as new! Fair prices, great quality work.

Really happy with the service here. Harry and Jack were friendly and helpful, and they made the…read morewhole process easy. Communication was great--they kept me updated and answered all my questions. Overall, a great experience. I'd definitely come back and recommend them. Thank you so much!

As a woman, I've always been a bit hesitant when it comes to dealing with car repair shops…read more Last month, I had an accident and GTS Auto Center was the first shop I found so drove in. They recommended I leave my car due to the damage to avoid anything further from occurring. They arranged a rental for me to use while my car was fixed. GTS has 2 locations, their main location on Santa Monica Blvd. and a smaller shop on Hollywood Blvd. I was so fortunate to have come across this shop, a true blessing in disguise. I've never felt so comfortable or cared for by a business, more so with one that I've never dealt with before. Harry (the office guy) is AWESOME! He's honest, knowledgable and on top of things. He truly goes above and beyond to make sure his customers get what they want/need. Most importantly, he makes sure you're both happy and satisfied with the results. I highly recommend GTS, if you're ever in need of a shop for any and all your Auto body needs. I guarantee you will receive fair, honest and quality care from this 'TOP NOTCH SHOP' Thanks GTS, you guys ROCK!

Really appreciate this body shop! Had to get my side mirror fixed and Guy was super helpful. Got an…read moreitemized estimate and they were able to reuse a part from my mirror to save money. Service was quick and they even threw in a complimentary car wash.

Total rip off estimate! And, they (Jonathan, the "writer" of estimate) knew I wasn't using…read moreinsurance, and clearly offered zero break. Howard Brown's estimate was more than DOUBLE of whom I ended up going with. They also estimated they'd take 4-6 weeks to complete a pretty basic job, and who I went with took 2 weeks. Moral of the story is to shop around!

Quick turn around, fair price, and great customer service! Would recommend and would go again!read more

Received same day service with a fair price. Staff are friendly and have terrific communication. I…read morehave a smart car which typically takes longer to work on, but they completed my repair very quickly. Highly recommend!

I had a really great experience with this auto shop. I came in with damage to my front light/bumper…read morearea and was honestly stressed about how complicated (and expensive) it might be. They made the whole process super easy from start to finish. The team was professional, responsive, and really transparent about what needed to be fixed. They didn't try to upsell me or add unnecessary work, which I really appreciated. My headlight looks perfect now like nothing ever happened and the surrounding area was cleaned up way better than I expected. Turnaround time was also quick, and they kept me updated throughout, which gave me a lot of peace of mind. Overall, super solid experience. If you need any kind of light or minor body repair, I'd definitely recommend them.

Round chubby lady is sooooooo rude at the front desk... I just had my car repaired which they did a…read moresubpar job for $2500. The area they painted still has a black mark on it with compound stuck btw the doors. If you couldn't paint over my sensor, then you should not have promised me that from the get go. Why did you say it could look brand new???? Back to the lady who has zero customer service skills... do not raise your voice at a customer bc you accused me of having a bad experience with your coworker. And then when I responded asking about how you behaved, you shout "i dont want to argue!!" Please develop some awareness if you want to be client facing. First rule is greet customers in a friendly manner and act inquisitive. What is so hard about saying u will give me a receipt instead of being mute and unresponsive as I am standing there wondering what i am supposed be waiting for... and then acting like u are the victim... roll the footage bc you were already off the phone and could have communicated what normal people in CS do. Be more respectable. DO NOT TREAT CUSTOMERS THAT WAY BC YOU LOOK AND ACT MISERABLE.

Communication, customer service, quality of work Everything…read morewas a 10/10. All the staff members I met were professional, friendly, and kept me updated throughout the entire process. My car came back looking good as new. Highly recommend.

Pristine Collision Center is the Best! A few weeks ago my car was involved in a hit and run…read moreaccident. Lets just say, it wasn't a good week for me and everything felt completely hopeless until I took my damaged vehicle to Pristine. Diane made my experience Wonderful and she assured me that everything would be taken care of and not to worry. She was Right! Best experience Ive had in Los Angeles as far as collision repair shops are concerned. Thanks Again Pristine for all you help and getting me back on the road again in style! You are the Best!!

Getting into my first accident was not easy but thankfully Premium Collision had me covered. While…read moreI was unable to use insurance to cover the cost, the team was very helpful in finding a payment method that would help. Quickly they ordered the parts for my car and fixed it in time for the weekend. Reception was always willing to help and super polite as well as the mechanics. At the end the even vacuumed and washed my car and sent me off with a job well done. I recommend this place to anyone who needs repairs!

Just wanted to give a shout out to Premium Collision everyone who worked there, including the front…read moreoffice and the technicians and the service manager, Arthur. They over delivered on what they said they were going to do... My car got done early before Thanksgiving and it was practically detailed as well as washed. You're never sure about all these five star reviews but in this case it is warranted... Ignore the one star review because that does not apply to them. They were also very good and dealing with my car rental company, even though that was State Farm's job. Highly recommend!

I needed a new car battery. Avo gave me recommendations and assisted me immediately. My car was…read moreserviced and ready to go under an hour. Great service!

My regular shop couldn't fit me in and has cut Saturdays out of their schedule, which unfortunately…read moreleads me to find a new shop. So I think I just did; Lucy's! A happy man picked up the phone and could fit me in before my work day. They were efficient and the price was reasonable. And they're in my neighborhood ~ definitely worth a visit if you're in the market.

Highly highly highly recommend this place! Called them and they answered immediately (a lot of…read moreshops don't have someone by the phone these days). I was in a predicament where I had a new door shipped to them and it came early while I was in vacation and they held the new door for me for two weeks and were so kind and helpful never made me once feel like I was imposing or making things difficult. Very good people here all around from Hov who did most of the work with me to Geo who was literally helping touch up some scratches while I was picking up the car with things that were completely unrelated to the original things I brought it in for. The cherry on top is they gave be the most reasonable best price of all the places I called from the valley to Hollywood, around ten shops in the area and this was the best price. Of all the reviews I've left I'm honest to god telling you go to this place for any repair needs. Btw the job was completely switching out my Mercedes door. Attached a pic to show the finished product (the previous door had a whole in it).

World Auto body is world class. Answered every question I had and gave very clear but realistic…read moreassessment for both what needed to be repaired and timeline to do it in. Always available on the phone and gave continuous updates throughout the repair process. The day I came Hov explained everything to me and it is clear the team takes pride in their work. My car was returned looking like nothing ever happened, honestly looked better than it had before! Work performed: front bumper replacement grill replacement, hood replacement, paint, lamp replacement, front radar calibration I will definitely be back for any collision or paint repairs in the future!