I brought a fake watch just to attach a pin cause it feel off and take one more link for the right…read morefit they took almost two months they answered was the repair guy is in vacation call several times again and supposedly is a very complicated fix and awaiting for parts finally I went to retrieve my watch the quote was we fix the problem and we adjusted the time was 50 dollars and I check the watch they didn't remove the link that was supposed to be remove they later stated because the waiting she was gonna charge me 40 dollars this time I was very upset I'm I say u charge me 50 dollars and nothing was done and she stated to leave it like that no charge on the house !!!! I don't understand where on the house meant nothing was done on the watch the workers are very nice and polite but they overcharged I will never ever go to this place and will not recommend fo in at ur own risk it would be very expensive

To anyone wondering if Hudson Valley has a reputable jewelry establishment, family-owned, and…read moregrounded in the community then this place is it. My girlfriend and I, NYC natives who plan to get married in Beacon, researched top-rated jewelers in the region and the Lessers came up. We were so fortunate to meet Barbara, their stellar representative, who took us on a warm, patient journey thorough diamond and band choices; even found one for me that matched my girlfriend's engagement choice. Even now, when we ultimately decided to keep our matrimonials simple (for now), Barbara, along with Kevin Feller, were gracious to us. We plan to get awesome upgrades from Monroe in the near future. Shawn A, Bronx NY

First of all the customer service is top tier. They're not going to BS you on anything and are…read morecompletely transparent which is rare in this industry. They're have a beautiful selection in store and can source pretty much anything you need in a reasonable amount of time. The value for quality of product will speak for itself. Nothing is cheap today, especially nothing of true value. You don't feel intimidated or unwelcome here which is huge. No dumb questions here. Highly recommend

Beautiful store when you walk in and greeted by super friendly staff…read more They make your experience there like you are dealing with old friends! I really enjoyed each and every staff member there , they made a point to engage you with conversation and really get to know you and be so friendly. Their beautiful selection of jewelry and products was just awe inspiring and their services they offer from watch batteries to buying of gold & silver to appraisals is so helpful. They offer so much for competitive prices and a great values. They hit the mark in every single thing and check every box for everyone. I highly recommend them for everything you may need. Will be going back and now they have a customer for life.

Needed a new batter for my old watch. He asked if I was waiting for it because it would only take a…read morefew minutes. He was right. I was out of there in less than 5 minutes and it only cost $12. Thank goodness he knew what he was doing!

Quality of service and the skill level and professionalism of the staff was excellent.read more

I've been a customer for a decade. The owner is always incredibly helpful and kind. I don't even…read morespent a lot of money there and she's still very attentive to me! The store is beautiful and on a rare occasion I have the opportunity to see the cutest little doll dog ever ! I can't imagine anyone ever having anything negative to say about this place. I will be a customer forever and highly recommend small and large purchases, a full range of high quality jewelry is offered at reasonable prices.

I stopped in the shop yesterday and had a wonderful experience . I found exactly what I was looking…read morefor in a gift for my grandson. Laurie was super helpful and attentive, the selection was great , and the prices very, very reasonable . I'll definitely shop there again!!

One of the best around as far as selection and quality. Knowledgeable staff and very helpful.read more

Incredible service throughout the years...... The only jeweler in the area that I would even think…read moreof using. Honest, great prices and amazing customer service. Craftsmanship beyond compare!!!! The best!!! Thanks MS Jewelers

These guys aren't closed, I just bought a great diamond and sapphire necklace and loved the cool…read moreowner and staff. Lots of fun and know their stuff especially high end watches like Piaget, Audemars, Van Cleef & Arpel. Not that are authorized dealers but do get them in pre-owned. I will go back definitely. It was a fun experience even though their AC was out. Owner is a goldsmith and very talentee

This review is for Imperial in Red Hook, not New Paltz, however they are the same owners, so the…read moresame disappointment goes... I brought my fiance's engagement ring in to be resized. I stopped in the day before dropping it off to check how long it would take and was told a few days at most. I dropped it off on a Thursday and was told it might be done that day, probably by Friday, definitely by Saturday at the latest. They said they would call me to update me. No one called, and Saturday rolled around so I called and found it wasn't ready. We had a big party to attend the next day where everyone wanted to see the new ring and alas could not. We were both very disappointed I stopped in the following Tuesday and was told it would DEFINITELY be done by Thursday, someone would call me when it was ready. Thursday rolled around, and no one called. I called them and they said it would not be ready until Friday. This meant my fiance had to completely change her plans and drive an hour out of the way because it was late again. Thankfully, it actually was ready that day, but a week after we were originally told it would be ready, then again a day after we were guaranteed it would be ready again. The lady who I spoke with during the week was very apologetic and nice. I spoke with the owner once and he seemed clueless as to who I was and where my ring was, and did not seem to care. There is another lady who worked weekends who was not nice and very bossy with my fiance. It seems like no one really knows what is going on and I would not recommend this place to ANYONE. They charged us the full estimate despite all the F*** ups and getting the ring late. They did good work, however the overall experience was TERRIBLE and considering it was my fiance's new engagement ring, she was extremely disappointed, and rightfully so. GO ELSEWHERE.

While shopping for an anniversary gift for my wife, I visited several other jewelers in the…read moreGalleria Mall. Maybe I was not dressed like someone who was shopping for diamonds. I was ignored by the sales representatives who hustled to assist other patrons despite my obvious interest in the diamond display. Upon entering Littmans, I was immediately greeted by Rachel. Due to her remarkable customer service skills, I walked out of the store a satisfied customer (and I spent $500 over my initial budget). I also noticed that the quality of their workmanship appeared much better that the other stores.

What a nice experience at this jeweler A lovely lady helped me by the name of Colleen . She's so…read moreknowledgeable and helpful I highly recommend you try this amazing jewelry store !!!

We stopped in, without an appointment, to see if they could repair the clasp on a necklace, the…read morespring inside ceased to function. Within minutes the clasp was replaced and the silver polished. The service is always attentive and professional. It's a full service jewelry store.