I had a wonderful experience at this family-owned jewelry store. They repaired my jewelry…read morebeautifully, and the craftsmanship exceeded my expectations. From the moment I walked in, everyone was welcoming, kind, and genuinely cared about helping me. You can tell this business takes pride in treating customers like family. They took the time to explain the repair process, answered all of my questions, and made sure I was completely satisfied with the final result. I highly recommend this jewelry shop to anyone looking for reliable repairs and a friendly, family-oriented atmosphere. I'll definitely be coming back for any future jewelry needs!

Very congenial service. They did two small jobs for us: reshaping my husband's wedding ring and…read moreenlarging mine. For the first job, I watched him work, very carefully and thoroughly, and then clean and buff the ring. For the second, it could not be done as I waited. It was ready in time; a perfect job. Both jobs were done well and were reasonably priced.

We have been going to Kingston Fine Jewelers for many years. We were introduced to KFJ when they…read moredonated a diamond necklace to an Ulster County SPCA fundraiser. Yes: a diamond necklace!! And they continued to give high priced jewelry for subsequent events. The service is spectacular! Our favorite people are Serena and Brandy, the owner. They know every piece of merchandise in the store and can take you directly to what you need or want. They are professional and extremely pleasant. They will give you an honest opinion, even if it means you buy something much less expensive. For example, today I went in to buy a pair of earrings I saw advertised in their beautiful holiday catalog. Brandy advised me that the size was too small and Serena knew just the pair I would like. The earrings were less than half the price of the ones I had originally wanted. The shopping experience at KFJ is always so enjoyable. If you need to return a piece of jewelry, the return policy is excellent. Many smaller stores only give store credit, but not KFJ. If you need a watchband changed or other small jewelry adjustment, KFJ does not charge and is happy to accommodate. They keep track of what one buys so it is easy to complement purchases. I never leave empty handed. My favorite jewelry store!!

Amazing selection. We have been looking for months for my fiancé's wedding band, and picked one out…read moreat KFJ in half an hour! Amanda was absolutely fabulous- so helpful, knowledgeable and kind. Glad to have found such a terrific jeweler!

Purchased a simple black chain necklace from them that they didn't have in store. They pulled out a…read morecatalog, helped me figure out the chain size I had and what I wanted and had it shipped to store that week. Overall great experience!!

My husband and I visited Hummingbird Jewelers earlier today, as they have a large selection of…read morejewelry. I was immediately approached by a saleswoman who asked if I was looking for something specific. I told her that I was simply browsing and started to check out one of the jewelry cases. Within seconds, I was approached by another salesperson who said I looked like I needed assistance - I told her not yet, I didn't want any help. Then a third saleswoman walked up to me, despite the fact that she saw me turn the first two ladies away. One of the same women then approached my husband, who tried to ignore her. We looked at each other and walked out of the shop. The salespeople probably work on commission which would explain their aggressive behavior, but high pressure sales tactics are a big turn-off. No wonder the shop was empty.

Avoid this store. It's overpriced and the work is sub par…read more The store seems like a blast from the past when you first enter. The shop owner has a gentle disposition and the store has a simple layout. I thought I found a new go to jewelry but I was wrong. The work I had done was sloppy and the customer service leaves much to be desired. I asked to have a link repaired on a necklace and they soldered it and created an unsightly, grey clump of silver that ruined the chain and made it unwearable. I also asked for an estimate on having a ring sized. The ring was sent out and it took weeks to get the estimate and I was charged $27.50 for shipping. This cost was not discussed with me prior. I left with a damaged chain and the feeling of being ripped off an

Condescending, mismanagement and disorganized!!! Avoid this shop. I brought in several pocket…read morewatches for repair, some loose jewelry parts and request for a house call on a grandmother clock. They gave me one back that did not work. Took it back and after 6 months, I had heard nothing. I finally called because I was afraid they lost it. Turns out they decided they couldn't fix it BUT NEVER TOLD ME. I had to call to get it back. I gave them a small plastic bag of loose parts that I asked them to assess if they were gold. They said they didn't have it FOUR times over several months of me asking. I knew I left it with them but decided not to argue about it because they still had the pocket watches. I also asked them to put me on the list to have a grandmother clock repairs by a guy who did house calls. I asked several time over a YEAR if the guy was coming. After TWO years, have never received a call. Gave up and learned how to fix it myself. After 1.5 years, they call me to pick up the loose parts as if I abandoned them; they ones they said THEY NEVER HAD! I go to pick them up and I'm mad. The sales guy, let's call him Dennis, came over with the parts and started a drippy apology. I didn't want to hear it and said just giver me the bag. He says "relax". For the women reading this, when a man says to "relax", they are being condescending and disrespectful. I told him that in a loud voice. So as I'm leaving he says RELAX again and said you lost my stuff for 1.5 years and held my watch without telling me it couldn't be fixed. If he was a good salesperson, he would have known that I was mad when I brushed off his apology and just given me my stuff and let it go. But no, he decided to act like a petulant 5-year old and try to put me down. He KNEW he was in the wrong but couldn't accept it. What a disappointment. I mentioned this whole thing to a friend who said this same shop lost her engagement ring when she brought it in for repair. THEY LOST HER ENGAGEMENT RING.

Needed a new batter for my old watch. He asked if I was waiting for it because it would only take a…read morefew minutes. He was right. I was out of there in less than 5 minutes and it only cost $12. Thank goodness he knew what he was doing!

Quality of service and the skill level and professionalism of the staff was excellent.read more

These guys aren't closed, I just bought a great diamond and sapphire necklace and loved the cool…read moreowner and staff. Lots of fun and know their stuff especially high end watches like Piaget, Audemars, Van Cleef & Arpel. Not that are authorized dealers but do get them in pre-owned. I will go back definitely. It was a fun experience even though their AC was out. Owner is a goldsmith and very talentee

This review is for Imperial in Red Hook, not New Paltz, however they are the same owners, so the…read moresame disappointment goes... I brought my fiance's engagement ring in to be resized. I stopped in the day before dropping it off to check how long it would take and was told a few days at most. I dropped it off on a Thursday and was told it might be done that day, probably by Friday, definitely by Saturday at the latest. They said they would call me to update me. No one called, and Saturday rolled around so I called and found it wasn't ready. We had a big party to attend the next day where everyone wanted to see the new ring and alas could not. We were both very disappointed I stopped in the following Tuesday and was told it would DEFINITELY be done by Thursday, someone would call me when it was ready. Thursday rolled around, and no one called. I called them and they said it would not be ready until Friday. This meant my fiance had to completely change her plans and drive an hour out of the way because it was late again. Thankfully, it actually was ready that day, but a week after we were originally told it would be ready, then again a day after we were guaranteed it would be ready again. The lady who I spoke with during the week was very apologetic and nice. I spoke with the owner once and he seemed clueless as to who I was and where my ring was, and did not seem to care. There is another lady who worked weekends who was not nice and very bossy with my fiance. It seems like no one really knows what is going on and I would not recommend this place to ANYONE. They charged us the full estimate despite all the F*** ups and getting the ring late. They did good work, however the overall experience was TERRIBLE and considering it was my fiance's new engagement ring, she was extremely disappointed, and rightfully so. GO ELSEWHERE.

Nick did an amazing job replating my white gold rings! They glisten so well and look like new…read moreagain. Friendly and fast turn around. I also like that the work was done on the premesis rather than being shipped out. Thank you so much! When the time comes, I'll bring my watches here to have the batteries replaced.

Walking down Main St. Beacon we spotted a jewelry store and went in to find out if he changed watch…read morebatteries? There was another patron in there who was ecstatic with the repairs he did to her bracelet. The bracelet appeared to be high end. The store has a wide selection of new and vintage watches and jewelry. I noticed buffing and other machines to do repairs and/or modifications; to me it indicates he does the work on the premises rather than outsourcing. That's a comforting thought.

Wonderful service! Always fair with a good smile…read more Will explain this and that! Nick and crew. Best in the Hudson Valley! (I look around!)

Nice guys. Fair prices. Not a coin shop (like I was told) definitely a place to sell your silver…read moreor gold if that is what you are looking to do.