One of my daughter's necklaces needed a new clasp. The first place that came to mind for any…read morejewelry. Repair is Zimmer Brothers Jewelers. They didn't survive 130 years without integrity. The staff was extremely helpful and very pleasant. This is fifth generation ownership. You heard me correctly fifth generation. You don't survive five generations without integrity. Unfortunately, the clasp replacement needed to be sent out, which did surprise me as I just assumed there was an on-site jeweler who could do small repairs like that. The set was in need of a cleaning so we added that to the order. Fortunately, the Representative informed me that the jewelry I was bringing in should not be cleaned in one of those ultrasound machines. I am so glad she told me that. I did not ask for an appraisal this time because funds were a little tight but toward the end of the year, I will consider bringing all of our jewelry to them so that we can update our insurance. They went out of their way to accommodate my schedule, which did not allow for me to pick up for several months. They kept in touch, as did I to make sure that my daughter said was well cared for until we could get there. Just a tip for the public;, the price of precious metals has skyrocketed so any Repair may set you back a bit more than you expected. I felt that the price was fair, all things considered. Would I shop at Zimmer Brothers Jewelers in the future? Absolutely! They have an extensive collection of unique jewelry and a reputation that has lasted more than 130 years. I took a photograph of the lovely people who helped me and will upload it at a later date

I've had a great experience working with Zimmer Brothers and my sales associate Retno, my wife had…read morea lot of rings that she couldn't wear because of her arthritic joints, we looked at options and it would have been over 2,000 per ring, however the team at Zimmer Brothers went above and beyond to come up with an affordable solution which was a clasp that now allows her to once again wear her rings. This was accomplished with the help of our sales associate, Retno, Bonnie, Mary Ellen and Shanna who came up with the idea for the design. I'm very thankful to all the salespeople at Zimmer Brothers who worked hard on our behalf.

Avoid this store. It's overpriced and the work is sub par…read more The store seems like a blast from the past when you first enter. The shop owner has a gentle disposition and the store has a simple layout. I thought I found a new go to jewelry but I was wrong. The work I had done was sloppy and the customer service leaves much to be desired. I asked to have a link repaired on a necklace and they soldered it and created an unsightly, grey clump of silver that ruined the chain and made it unwearable. I also asked for an estimate on having a ring sized. The ring was sent out and it took weeks to get the estimate and I was charged $27.50 for shipping. This cost was not discussed with me prior. I left with a damaged chain and the feeling of being ripped off an

Condescending, mismanagement and disorganized!!! Avoid this shop. I brought in several pocket…read morewatches for repair, some loose jewelry parts and request for a house call on a grandmother clock. They gave me one back that did not work. Took it back and after 6 months, I had heard nothing. I finally called because I was afraid they lost it. Turns out they decided they couldn't fix it BUT NEVER TOLD ME. I had to call to get it back. I gave them a small plastic bag of loose parts that I asked them to assess if they were gold. They said they didn't have it FOUR times over several months of me asking. I knew I left it with them but decided not to argue about it because they still had the pocket watches. I also asked them to put me on the list to have a grandmother clock repairs by a guy who did house calls. I asked several time over a YEAR if the guy was coming. After TWO years, have never received a call. Gave up and learned how to fix it myself. After 1.5 years, they call me to pick up the loose parts as if I abandoned them; they ones they said THEY NEVER HAD! I go to pick them up and I'm mad. The sales guy, let's call him Dennis, came over with the parts and started a drippy apology. I didn't want to hear it and said just giver me the bag. He says "relax". For the women reading this, when a man says to "relax", they are being condescending and disrespectful. I told him that in a loud voice. So as I'm leaving he says RELAX again and said you lost my stuff for 1.5 years and held my watch without telling me it couldn't be fixed. If he was a good salesperson, he would have known that I was mad when I brushed off his apology and just given me my stuff and let it go. But no, he decided to act like a petulant 5-year old and try to put me down. He KNEW he was in the wrong but couldn't accept it. What a disappointment. I mentioned this whole thing to a friend who said this same shop lost her engagement ring when she brought it in for repair. THEY LOST HER ENGAGEMENT RING.

Excellent Service, Jeff delivers! We walked in (on a…read moreWednesday) requesting a necklace that is not typically in stock We had it by Friday! Best pricing around! Super happy, highly recommend Support your local Businesses!! Shop Local!!!

Jeff is the best! My boyfriend and I plan to purchase something from there within the next couple…read moreof months... but we stopped in for a "consultation" and he truly went above and beyond to explain everything. We can't wait to go back and work with Jeff.

I love unique fine jewelry, but own very little of it. I've never been to another jewelry store…read morewhere I've coveted so many of the offerings. The owners have impeccable taste and carry the work of extraordinary artists. My husband and I were looking for a ring for me. For our private wedding, he had bought himself a gold band on 47th St. in Manhattan, and I used an old ring and wore that as a placeholder. We'd looked at lots of jewelry stores in Manhattan and NJ and while I saw some things online, I hadn't found a place that carried a wide selection of the unique works I sought. I wanted something that carried more romance than a solitaire or eternity band. Hummingbird was always mentioned by upstate friends and acquaintances, so we went there and I was wowed. It was hard to choose--until I saw a ring unlike anything I'd imagined for myself (I thought I didn't care for diamonds--hah!) and that was it. We were done. I have not returned since they moved and tripled their space, but I can imagine the wide array of alluring inventory. Across the board, the staff is knowledgeable and kind.

Purchased a simple black chain necklace from them that they didn't have in store. They pulled out a…read morecatalog, helped me figure out the chain size I had and what I wanted and had it shipped to store that week. Overall great experience!!

My wife purchased a Rolex as a gift from Rudy. I took it for repairs and it turns out to be a…read moreSTOLEN WATCH. Original owner has a police report and claim. Rudy has been giving us the run around for months. WE are dealing with the aftermath of being SOLD a STOLEN WATCH with no support from RUDY or the store. BUYER BEWARE

I've had the opposite experience with Rudy. If anything I'd call him judgmental and rude. My…read morehusband went into this store when shopping for my engagement ring. Being that we live in Beacon, he wanted to support local first. When my husband went in to browse and get some help, Rudy discouraged him from buying a ring...period. He told my husband he should bring me with him to shop for my own ring so he'd know that I'd like it...That trying to do otherwise was wouldn't work out and I'd probably hate it. WHAT?! My husband wanted to surprise me and knows me well enough to know what I'll like, thanks for your help! FYI my husband went to the diamond district and had a custom ring made that I LOVE...hope you didn't want that $8,000 Rudy! I also went in one morning to ask a question and see if I could get a cleaning done. He was short with me and dismissed me saying he couldn't clean my rings because he hadn't turned the machine on yet. Well first off all, you opened your shop on time and then went to get mail, leaving myself and two other customers confused, waiting for your return. Second of all, had you have been there, the machine would have been ready. Third of all, you didn't ask what time frame I was on, I had a few hours and could have came back. Again, hope you didn't want my money, I gave you a second shot since you're right down the street, and you failed...again. MY personal opinion? He see's myself as someone who looks young and won't spend money. Or saw my husband in his construction work clothes and thought the same thing and just didn't want to give us the time of day. Friendly? Not to us!

Nick did an amazing job replating my white gold rings! They glisten so well and look like new…read moreagain. Friendly and fast turn around. I also like that the work was done on the premesis rather than being shipped out. Thank you so much! When the time comes, I'll bring my watches here to have the batteries replaced.

Walking down Main St. Beacon we spotted a jewelry store and went in to find out if he changed watch…read morebatteries? There was another patron in there who was ecstatic with the repairs he did to her bracelet. The bracelet appeared to be high end. The store has a wide selection of new and vintage watches and jewelry. I noticed buffing and other machines to do repairs and/or modifications; to me it indicates he does the work on the premises rather than outsourcing. That's a comforting thought.

Wonderful service! Always fair with a good smile…read more Will explain this and that! Nick and crew. Best in the Hudson Valley! (I look around!)

Nice guys. Fair prices. Not a coin shop (like I was told) definitely a place to sell your silver…read moreor gold if that is what you are looking to do.

I happened to be in Poughkeepsie for an dr appt and I remembered a store I had shopped at in the…read morepast, Sierra Lily. I decided to drop in because there were a few upcoming birthdays I had to buy for, and they have such a great, varied selection of gift items. I bought several things- a piece of jewelry, sweet treats and a gorgeous handbag- so I was done with shopping for three special people in my life, in one place! The team there is very helpful and they even gift wrapped everything! I'm so glad I remembered they were there! I will be back again. Thank you, ladies!!

Beautiful store but agree on the follow around. They want to grab stuff out of your hand to hold at…read moreregister and if you're shopping for a delicate situation god forbid you need to return your item. Only store credit- hummm no sign on front door only small sign on counter and one hanging on wall behind counter that on would need a magnifying glass to even see if knew it was there. When busy you don't even make it up to the counter as they hover and take care of u from all sides. My suggestion would be to have a larger sign on front door or have one of your hovering employees who keep offering to take the stuff out of you hands before your really even sure if you like the item tell you about their only store credit policy I would have not bought to begin with my last purchase. Oh and to stay policy is on receipt. Wtf so it's rung up so no return. Interesting I saw on their website they take returns from online purchases?? I feel discriminated against because I came in. Wacky and bad business practice. Where I work we tell everyone about the extra charge if using a credit card before they actually use it and even tho it's a small thing knowing before hand is key. I shop here once a year for someone in particular so no loss. I'll just give my store credit issued card as a gift to someone else and let them know ahead of purchase the shitty return policy.