Don't ever come to this office. The worse doctor in Rosemead. All he cares about is making money. Takes a year to figure out a problem when google takes seconds! read more

I came in as an uninsured walk-in. I got there early on a SATURDAY and was the first one in. 5 minutes of paper work, paid a very affordable fee, and another 5 minute wait... then I was seen by Dr.Ho. He was VERY professional, sincere ( I wasn't just a $ sign to him ), and a bit of a comedian (very good first impression) . Dr. Ho was able to diagnose my problem very quickly and answered all of the questions I had. I'd recommend Dr. Ho to anyone with or without insurance. Oh, by the way, the office lobby is super clean which is always a plus! Quick tips... The pharmacy next door is cool and convenient... If you're it does take long (which I doubt) and you're not too ill, Pho Pasteur is next door so you can get some grub while your scripts are getting filled. read more

60 dollars for talking to the doctor for 2 minutes! And the Vietnames old lady who would give u the test of the height was RUDE!!

First time here today and thus far, very happy. I didn't necessarily want to leave my current specialist but sadly he doesn't take my new insurance. So doing some research (Yelp folks) I found Dr. Vincent Ho. My appointment was scheduled for 11 am. Located in a somewhat busy plaza, I didn't have a hard time finding parking. I arrived about 10 minutes before my appointment so I could fill out my paperwork. There are two staff at the check in window and they handed me the sign in board. Quickly, they gave me my forms and once done probably another 10-15 minutes wait. I did the usual check up of blood pressure, heart rate, height, and weight. Once that was done, into the exam room I went. Not too long after, Dr. Ho came in and he asked me why I was here today. I explained everything I had been through in the last couple years. He kindly listened to me and he did a quick physical exam. While I was here, I did my blood test, flu, and tetanus shot which was great! Convenient!! Overall, happy with the service. Everything was on time. I didn't have to wait another hour just to get in so I appreciate that. Will definitely come back for future visits (so long as no surprises.) Tips-call ahead for an appointment. They'll check insurances before you come in. Didn't have hard schedule the appointment or the time I wanted. Open on Saturdays which is great! read more

Disappointed. Go find another doctor if you really want to find out what's your disease. The doctor is always too busy to see patients I came couple times, I only see him once and he seems like he doesn't care. All the sick signal or disease is not big deal to him. And only the doctor 's assistant will see you and she seems like lack knowledge and experience. After answering those questions, she just told me to go home and wait, when I come back next week, she asked me if I feel improved, I said yes a little bit. So that's it! You are fine because you feel improved during one week. They just seems like they don't want to cure you and every one is fine.... but if I feel okay, why I come here? read more

I had to get a TB test for my dad in a time crunch, their office was super helpful. I went in as a walk in on a Saturday and the wait was under 30 mins to get in and out. The follow up meeting was on Monday and the customer service of the front office staff was great. I dropped my dad off at the front first and went to park my car...by the time I made my way back he was already done. Staff again was very helpful and nice, I appreciated their office very much considering the urgency that I had to get things done. read more

My wife found Dr. Ho on yelp 10 months ago because of all the great reviews. She is very particular because we have an artistic son. She explained to the staff and doctor about his situation and every time we visit everyone try to accommodate his needs. The doctor will listen to you and take his time which I love and doesn't rush to see his next patient. We also love his staff. All the ladies are so sweet and nice to me over the phone when I call to make an appointment. Also the best of all when you make an appointment you do not have to wait long. Most doctors office will tend to overbook so you end up waiting pass your time. As of today our whole family are under his care. read more

Pros: -Brenda -Dr Ho is easy to understand and easy to talk to, has a sense of humor and positive. -Convenient location next to post office, food and pharmacy -Blood draw, TB test, and urine sample done in office AND done by Brenda. -clean office -felt like this was a good choice and place to be if I were sick and needed care Had a good first visit today. I arrived a bit cranky and rushed, I didn't have much patience for the front desk check in. Things really changed once I was called in and I reached the care of Brenda. She took my vitals, and got me ready for my visit with Dr Ho. Something about her, maybe her demeanor put me at ease. I waited a few moments and Dr Ho showed up. I had my visit, addressed what needed to be addressed. Looking forward to my lab results. read more

After many years of searching for a knowledgeable doctor, my sister recommended me to go to her family physician... The staff: awesome! extremely professional and optimistic! I made an appointment for 10:30 but came in early (they didn't give me crap for it) love it! Dr. Ho's staff is probably one of the few well staffed doctors office I have been too. The doctor: Amazing! Knowledgeable is a bonus. Unbiased is another! The only doctor I know that does a thorough first examination. Testing your nervous system as well. He makes sure that I address all my complaints and asks me if I have any questions for him. How amazing is that !? Doctors in this area are normally pretty crappy. Their staff sucks, and doctors push patients in n out without answering questions, but doctor ho is different. I am actually glad I found him. read more

Worst receptionists in the world. They turned me away 5 times while I was sick because I have Healthnet insurance and because I didn't make an appointment. 3 patience's rooms 10 receptionists working and they don't take walk-in patiences on weekends or after 10am weekday. Even their office questionaries are retarded: Retard Question 1: "What's the reason of your visit?" Patience's Answer: "I am sick" Retarded Question 2: "How did you get your health insurance?" Patience's Answer: "I paid" Retarded Question 3: "Are you paying? Or is your company paying or how did you get health insurance?" Patience's answerff: "I paid for health insurance" Retarded Interrogation: " Have you visited the office before?" Patience's: "Yes. I'm in your database, please check" Retarded: "You are HMO... your Healthnet account ID starts with a 'R' we can't verify on their website... and their voice call took 2 hours to answer.., please Pay $60 and the doctor will see you" read more

I've been visiting Dr. Ho for the last 6 years since I moved in to the city, and he's been one of the best doctor I ever had. Very patient and pay attention in detail. Spent time to learn about my symptoms and explain throughly on the treatment. Receptionists are reasonable to me and they are following up quite good. Some reviews said the front desk are rude that I would say understandable because it is a very busy clinic. That tells he is good and expect to be waited in line. read more

Great front-desk staff. Be warned that the doctor is not in on Wednesdays, so you may see the Nurse Practioner. I love the multilingual staff being able to serve not only the Chinese community but also the Vietnamese. The wait may be quite long for walk-in patients so make sure to set up an appointment before. Aside from that, the doctors are very informative although their accent is a little thick. The front staff are dedicated and well trained in their profession. read more

I was here a few weeks ago because I ACCIDENTALLY torn my right shoulder's muscles while working out at a gym. I was not trying to impress anybody or overdo my limit, that's why I call it an accident. Anyways, I learned my lesson that I should always stretch more before lifting weights to minimize the chance of getting another muscles torn again.. Good thing it wasn't too bad because the range of motion is still there, as Dr. Ho told me. He prescribed me some pain medicines and muscles relaxants. I took the opportunity to ask him that whether the western medicines are more effective in treating this kind of injuries, or the Chinese Dit Da way. (Dit Da is the traditional Chinese art/practice of treating different types of internal or external injuries. In my case, it would be internal and the common way to treat it is to have boiled herbs patched onto the injured area. I know this much because that was how my sprinted ankle was treated a while back.) I brought this up because he gave me unbiased and honest feedback on this matter. It was not my intention to test his knowledge outside his scope of practice, but he clearly showed me his professionalism in terms of answering his patient's questions. My advice is that always ask your doctor all the questions you have in your mind before leaving the clinic or hospital. You do not want to guess because their instructions and suggestions should be followed for good reasons. ----------------------------------------------------------------------------------------------------- Today, I came back for an ear lavage due to many complaints that I give the wrong response or sometimes I raise my voice without knowing. Ear lavage simply means the process of cleansing the ears. A syringe and a water bottle shaped device were used to use water pressure to push out the ear wax. It was quite interesting because it was my first time. Nancy did a really good job because I felt no pain throughout the entire ear cleansing process. Jovian also made appointment process smooth. Thanks again. read more

My father caught a nasty cold and couldn't get an appointment that day with his PCP, so I (who also caught his cold) took him to Dr. Vincent Ho's office for walk-in urgent care. The inside of the office was very clean, and the girls at the desk were nice, courteous, and professional; two of them speak English, Mandarin, and Cantonese (the third can speak Spanish). The desk staff gave off this friendly and approachable vibe that help a miserable sick patient start to feel slightly better already in that sort of positive environment. The wait to see Dr. Ho was surprisingly brief, and he was very thorough with my father's examination. Dr. Ho asked for medical history, symptoms, but also how/when my father might have caught the cold. Dr. Ho actually listened patiently and attentively the whole time and gave off this kind demeanor. He was very knowledgeable and without prompting explained in understandable terms to my father what the cold is doing to his nose, throat, etc., his body's overall condition, and what the medicines he's prescribing are for and how they work. Overall, this visit with Dr. Ho was a great experience and earned high praises from my father. Oh, and the pharmacy is right next door, too. read more

My insurance switched my family physician whom I had been visiting pretty much since I was born, and I had been skeptical of visiting my new physician for a while until it was absolutely necessary. This office is actually a lot better than my previous doctor's office and Tiffany Chan, the nurse practitioner that met with me, was just simply impressive! She had a direct but also very kind approach, presented herself perspicaciously well, and seemed genuinely concerned for my health; qualities that weren't exactly copious at my previous office.... Glad I finally came in, and didn't regret a thing! read more

Never a wait and the Dr. Ho is very attentive and takes his time with patients. However I'm not a big fan of his staff in front. There used to be a girl named Nancy there... She was always wonderful and knew us by name but I don't see her anymore. Maybe if you are lucky you will meet her if you decide to give this doctor a try. He once even call in a prescription for me while I was in Texas because I was away on work and got sick! He does go above and beyond! read more

Awesome experience prompt service. Glad I chose this Family Clinic near my house. Keep it up. Haven't seen or met Dr. Ho yet however my check up was check by the practitioner Tiffany. Thank You Tiffany and the front desk for making it so easy. Appointment at 12pm. I was out of there by 1pm. read more

I grew up in the San Gabriel Valley and had a general doctor I saw most of my life, but I've realized over the past few years that his practice was very outdated and he didn't communicate well. Luckily, I came across Dr. Ho's office via Yelp (reviews) and I drive to his practice all the way from the Westside just for a visit. The entire staff have always been attentive and welcoming and more importantly, everyone speaks excellent English -- That's a BIG plus for me! I pay cash and the visits are very affordable (compared to the westside) and there's a pharmacy next door which makes it even more worth the drive. Highly recommended! read more

Worst doctor office ever, after they mailed me a payment on July 17,2019, I payed right away. And now they send me a payment on 8/15,2020, said I haven't pay it, and if I don't pay it by 9/1/2020, they will send collection agency to me. What the, it's been a year, luckily I still remember that I payed by credit card, so still can find the prove. And called them 3 times in two weeks, still not getting phone call back from them, keep saying mark the memo, will get back to you, but never received a call from them. So tired with this people back and forth read more

I found this clinic 5 years ago on yelp and I choose Dr. Vincent Ho because this clinic had a 5 stars on their review. All the reviews I had read were good. Throughout these years, it had dropped 1 star, and I can understand how other patients had felt. In this 5 years I had about 25 visits and I can come up with a conclusion. People there in general are friendly. To me, the best thing about this clinic is the efficiency of Dr. Ho. He is very speedy. All the clinics that I had been to had a medium to super long wait time. Here is this clinic, you don't have to wait too long. read more

I just moved to the area and was looking for a new family doctor. Of course I yelped and saw all the positive reviews so I decided to see Dr Ho. The location of this office is very convenient since it is located in a shopping plaza but the parking is a pain because the post office is right next door. The office is not visible if you are driving on valley blvd. I had to pay cash for the first visit since my new insurance wasn't yet effective. I called to set up an appointment for 5:30pm and was told that the office visit would cost $40. I was stuck in traffic, so I called them and let them know I'll be running late. I arrived at 6pm and the front desk girl told me the cash price after 6pm is $50. Why is there a price difference? Does this doctor charge different price at different time of the day? It was weird that she asked me to pay up front before I received any service. But I figured I was already in the office so I might as well just see the doctor and get it over with. I handed her my credit card and she said that they only accept cash or check. The girl told me there's a bank right outside the parking or bank of America across the street. At this point I was BEYOND PISSED: 1) Why didn't the staff informed me of the change in price when I called to let them know I was late for my 5:30 appointment? 2) Why didn't the staff tell me over the phone that they only take cash or check? SKETCHY. SKETCHY. SKETCHY. Anyway, I look through my purse and found my check book so I didn't have to use the ATM in the dark. (yes, it was getting dark at 6pm) The wait time was minimal because there was only one person ahead of me. I finally saw Doctor Ho, he was pleasant but I felt like he was in a rush to go get off work to go home. When I set up the appointment I was told that they can draw blood in the office, but they ended up sending me to an outside lab without any explanation. I decided to wait for my insurance to become active to get the blood draw. I received a call from the nurse about a week after that there are abnormality on my report and that I needed to see the doctor. I was worried that something was wrong with me so I set up another appointment around 1:30pm. The nurse said she couldn't find my appointment but was able to take me as a walk in. I was asked to pay $40 for an office visit which I was not told when I set up the follow up appointment. I understand this policy but it would be more professional if I was informed about the charge over the phone beforehand. I paid with check and the nurse said I had to wait a little but it was strange because the office was quiet, so I thought the doctor was busy in the exam room. 20 minutes gone by and the doctor walked into the office with a plastic bag (gone shopping at the grocery store?). I was speechless because the nurse had forgotten to schedule my appointment so the doctor went to lunch and I had to wait for an additional 20 minutes when the doctor went grocery shopping! I was taken into the exam room immediately and the doctor discussed my blood test result with me. The office visit only lasted about five minutes or so because the abnormality on the report wasn't even so serious (to me) enough to return for a office visit. I felt the doctor is trying to make more money off from patients by making them return for additional visits just to "discuss" the reports when it can be easily done over the phone by the nurse. I had an urge to exit the exam room immediately because I could totally smell where the doctor just had lunch at- probably next door at the Vietnamese pho place because the tiny exam room plus the doctor just smells like Vietnamese pho. To me, that is very unprofessional for a doctor to careless about his personal hygiene/outlook. GROSS. Few weeks after I received a bill from the blood draw office. I called the office to see why I was charged, they didn't even offer to look at the bill, and the nurse just told me bluntly it's not their responsibility and that I had to call the blood draw office and my insurance to resolve the problem myself. I will not return or recommend this doctor because I felt that the doctor needs to be more professional. The office is lack of inconsistency and communication. WHICH DOCTOR CHARGE DIFFERENT PRICE AT DIFFERENT TIME OF THE DAY? So sketchy. They were not that all that helpful (especially after they took your money). They need to be trained better to be more informative to their patients. read more

Service: I've been a patient for a few years now and have been holding my tongue... But boy oh boy, the staff here has no chill. Every visit results in a disruptive argument with the front counter and they try to tell me I don't know my own pain level. Mary, front desk/assistant, argues with me every time and is even worse on the phone. Sara, front desk/authorization, tries to tell me I don't understand how authorizations work when I've worked in the medical field (and in the authorization department) for over ten years. Michael, front desk, is just like Mary and Sara with his rude attitude and unwillingness to help patients. Brenda and Winnie, front desk/medical assistants, were the only saving grace for this office but Winnie's no longer here and Brenda I don't see here that often. There is no sense of urgency to the point where I go to emergency room and they ask why the issue hasn't been looked at earlier and that the lengthy wait only made matters worse. Note: the office breaks HIPAA violations left and right. The front desk will speak of patient matters--name included--at the counter to one another... even talking smack about patients in languages they believe the patient doesn't understand (pro tip: looks can be deceiving so don't judge a book by it's cover). The doctor will discuss lab results and patient matters with his staff in the hallway and at the counter, in earshot of other patients. Overall, DO NOT COME TO THIS OFFICE! Save yourself a headache (and a rip off!*). *Needed forms filled out and signed. The office had me fill out the forms myself and charged me $30 for the doctor to sign. Ridiculous! read more

First time here the staff and the Doctor are awesome very friendly and listen to what you have to say.A+++

Dr Ho is very professional and he would spend time to talk to his patients. Moreover, he explains the details to the patients very clearly. His staffs are amazing, helpful and friendly. This is a brand new office, new technology and clean place. I recommend Dr Ho very much, he is the best family doctor! read more

I've never been to this doctor's office before. I came in for a TB test and was assisted by attentive staff. There was a lot of people in the waiting room, but since the test was administered by a nurse I was only there for 15 minutes. The tb test costs $25. Came back in two days and was given my results promptly by the nurse. Great experience. read more

Dr. Ho is one of the best PCPs I've had outside of Kaiser. He takes the time to hear you out, listens to your concern and never makes you feel rushed. His office manager is just as friendly and efficient. I highly recommend this PCP. read more

I came here a couple of weeks ago and as others have mentioned, this is a clean new office. Dr. Ho is very nice, knowledgeable, and super professional. He listened to all I had to say and answered all my questions in detail. I didn't feel rushed at all. I highly recommend this office. The staff was also very friendly. I referred my parents to see him as well because he speaks Chinese! read more

Great doctor! It was a very pleasant experience for my first visit. The front desk staffs was very helpful. I didn't have my insurance card since it wasn't issued to me yet. They were able to get my insurance information and got me processed quickly. The wait was short for a walk in. Dr. Ho was amazing. He explained to me the benefits of each medicine he prescribed. Dr. Ho gained my trust for being honest and respectful. read more

Doctor unfortunate belongs to Medical group Allied Pacific, if not the worst sure is right there, I was in need of a psycologist and allied could not give me one Dr. Vincent has been there for me as a psycologist, psychiatry, specialist and best of all as a good friend and the only reason I have not left stupid Allied is because I will loose him and that is a big no no read more

Dr. Ho is an amazing doctor unlike most these days. He's very patient and sincerely cares about his patients. He spends a good amount of time with each patient and asks lots of questions to help diagnose the issue. Some doctors these days don't even ask that many questions and often misdiagnose their patients because they're in such a rush. I'm about to move to Culver City but I'm still willing to make the drive out to Rosemead because of the great service he provides. read more

I went to see Doctor Ho to seek advice about my cough that i have been having the past month and he gave me medication that helped greatly. The Cough went away and i have my voice back. Doctor Ho is a very kind and caring professional doctor and loves to learn and listen to his patients. Also, he answers any questions that you may have and checks up on you to see how you are doing. This is to me a Superb service from the doctor. The office is incredibly squeaky clean and his receptionists are very nice and courteous. The great thing is that there is a Pharmacy next door which makes it very convenient for the patient to get medication. read more

I came here today with no appointment around 2:30pm Thursday and it was totally empty which I was glad for. I came in on crutches because I suspected that my ankle might be broken and the staff was super friendly and helpful. Im soo grateful that I came here based on previous yelp reviews because it is right down the street from me and they are relatively new. Dr. Ho is such a nice person and takes his time with you and gets to know you a little bit. I have no insurance and he made every effort to give me a deal and even helped reduce my x ray and prescription costs which I was relieved for. The people and the family members I talked to said I got lucky that this whole thing was a sick deal so I totally recommend Dr. Ho and will go to him in the future again if needed. Thanks Doc! =) read more

I love Dr. Hos office. My whole family comes here. He is very knowledgable and very kind. He makes me feel so comfortable ..! The best. The Girls infront are so kind and knowledgable walking into a medical office never felt so good ! read more

Young and handsome doctor who's fast and his staff are very professional. His office is new and clean. Great experience. Open Saturday wonderful walk in experience. I have a cold today and got me medicine right away. Next door pharmacy is a icing on cake!!! read more

I was a new walk in with bad lower back pain and the staff and doctor here was amazing, I can't thank them enough

Doctor Vincent Ho is always friendly and helpful. The reception is extremely effiency and friendly. The thing I like most is that they can take your blood and urine sample inside the clinic if necessary, so that you don't need to go to a testing lab., saving you time and money. read more

Outstanding practice. They know about friendliness, cleanliness and HIPAA. Dr. Ho takes the time he needs and is knowledgeable. Can't ask for more. The shopping center is a bit run down but the practice rooms are very nice and clean. read more

First time using yelp.. only reason I made this account was for this review actually. I walked into this clinic with a friend and I really liked the doctor.. my friend was the patient. Dr Ho is very professional and I can tell he cares to listen and help the patient.. and then theres Nancy who as far im told by my friends and family is very nice and helpful.. The girl who takes vitals is very nice and kind... something about her makes you feel welcome.. Now your probably asking yourself why 1 star then? My friend had already mentioned the front office had one girl who was extremely rude but I never thought to what extent... she makes the initial visit to the clinic feel so unwelcoming.. always speaking bad about the people there.. just because the people there do not understand english does not make it right to speak bad about them to the girl next to you... i mean come on.. if I heard what makes you think someone else didnt? Another thing.. shes so loud.. her name is Mary and she never lets people speak..always spoke over them.. My friend took me to see if i liked the doctor and I did but Mary honestly made my decision very easy.. I cant go somewhere that feels so unwelcoming thanks to her.. she treats people unfair.. they are there because they are sick.. so dont expect them to be happy campers.. im pretty sure this isnt the field she belongs in.. if they dont get rid of her.. dr ho will soon lose lots of patients unfortunately..oh and another thing its so unprofessional to hear one of the girls in the front say to the other that Dr Ho pays her partially in check and partially in cash?? Whats going on there?? Idk but too much kaos for me to handle..:/ read more

My experience with this office was terrible as well. I went in for a full physical. They told me it was going to cost $160.00 Fine. I don't have insurance so I paid it out of pocket. They drew blood and later asked if I wanted to do a TB shot. They didn't mention any cost so I said sure I haven't had one in a while. Let's go ahead and do it. After this the doctor came in and asked some minor questions and I was out. All was fine. Then in a week I call to see if my results are in. They're in, great! Head to the office to see my results. Surprise! The office forgot to charge me for the TB shot. Another $60.00. I figure fine, they have to make money so that's ok. Would have been nice if they told me the price before hand. I made an appointment and I had to wait 1 hour before I got to see the doctor. I'm on a busy schedule and took time off work to go get my results. Took the time to make an appointment so I wouldn't have to wait. But still had to wait an hour. They didn't even apologize or was sympathetic. Business as usual I guess. Doctor comes in and starts his consultation. The results were faulty. Some of the levels was off the charts and someone with those levels should be dead. The doctor says he sent it to a "Chinese" lab and that maybe we should try an American one this time. What does this even mean? You're sending my blood to a lab you don't have any faith in? Why didn't you send it to a lab that would give accurate results in the first place? I asked him what do you think I should do? He says its up to me. I think for a minute and come to the conclusion that these results don't mean anything if they're not accurate. So ok, go to another lab. This time they don't even draw my blood. They send me directly to the lab. (Less work on their part). They also did not test my liver which I wanted tested because I drink alcohol. Guess what? They didn't test my hepatic function. And the doctor just skips it like it didn't even matter. What use is doing a physical with bad results and no results? Oh, one more surprise! You owe us another $60 for the consultation. None of these additional fees were disclosed before. By now I'm late for work. So I pay this office so I can get the hell out. I was hoping this was the end of the story but its not! Went to the "American" lab and did my test. Before I do my test I check the write up myself to see if the doctor requested to test my hepatic function which is the liver test. Surprise surprise it isn't marked. So I tell the lab I want it tested as well. This time I get charged $250.00! Whatever, wait a week to get my results. Go back to the lab, they won't release my results. They say I have to go to the doctor and get it. Call the office. Receptionist argues with me and says I have to go see the doctor so he can read me my results. I can read myself and all I want is the results that I paid for. They had nothing to do with it since they didn't take my blood, didn't send the blood to the lab. I had to do that all myself and paid the lab myself. Finally she says ok come in and we'll get you your results. When I reach the office, they now say it's a liability to give my results to me without a consultation from the doctor. I looked her in the eye and said what liability is it for me to see my own test results? Finally they call in the office manager. She argues with my looking over the history and I have to keep explaining the story over and over until she gets it threw her thick head. I have no doubt that they wanted another consultation so that they could charge me again. They should have called the first lab and gotten a refund. Then draw my blood and send to a good lab on their own dime. What happened to customer service and caring? Not at this office! Finally after 30 minutes of waiting and arguing they finally give me my results. Never coming back to Vincent HO again! read more

Great doctor and very nice staffs in this office. Thank you!