Prompt, thorough, professional and friendly. Overall, a great experience from entering to leaving. Dr. Chen and his staff are always welcoming and perform their tasks with confidence and enthusiasm. Great team! read more

I have visited three times as of this review (check-up, filling, and deep cleanings) and the staff have always demonstrated exceptional courtesy and professionalism. Particularly, Charisma who took additional steps during my deep cleanings to show me the visual differences between of my uncleaned left side to the cleaned right side - and provided lots of encouragement towards good dental hygiene habits. read more

We are visiting family here in Hercules coming from PA. My daughter's band from her braces came out and we needed to find an orthodontist to have it replaced. We found Dr. Vincent Chen's office. Flora was able to replace the band in an efficient and timely manner. She was very friendly when she greeted us and made sure to take care of my daughter's issue. I recommend this dentist/orthodontist's office if you're ever in a pinch. read more

The staff are very nice. The service is good. The improvement area is to ask for the permission before providing out-of-pocket additional services outside of the insurance coverage. I was surprised to get $56 co-payment when I thought it was just a regular clearing. It turned out that my Delta premium insurance covers 3 times cleans and two time oral exam per year. So I received the 3rd oral exam that I had to pay out of my own pocket which I am not happy about out. If I was asked ahead of time, I would choose no because I don't have any issue with my teeth. Update: after the initial review, I got an immediate response from the office that they apologized for the bad experience and promise not going to happen again to provide any out-of-pocket service without checking. Also, offered $100 for the apology. Thank you for taking the feedback and improving your service. It will benefit to all your customers. I am changing the rating from 3 to 4 stars. read more

Dr. Chen is solid when administering the numbing shot, ensuring a painless experience. His team has exceptional customer service and commitment to quality care, which truly stands out. read more

Yesterday I had my first cleaning visit with Arcie (dental hygienist). Everyone from the dentist to the staff, special thanks to Gabby and Mari, are very nice and friendly. Also to Arcie who did such a great job cleaning my teeth. I highly recommend this clinic. read more

I really have a fear of going to the dentist, but coming here has eased my fears. Dr.Chen is great and the dental assistants are wonderful. The office is clean and modern, as are the dental areas so you feel comfortable that Dr. Chen is not working with antiquated equipment. read more

Okay.. Soo I started going to this office a year ago. And yo.. Hands down, this is the Best Dental Office in the Bay Area. The staff are amazing ~ from the front desk to the back clinical staff!!! Every time when I either call in or come in for treatment they have been a solid A1 Team! Very clean, professional & always a good vibe! A lil back story.. I had braces when I was 13 yrs old from another dental office.. and over time my bite got worse throughout the years.. I then re-started my Ortho journey in this office with Flore since June 2020 to fix my cross back.. oh my!! She has been so amazing and so knowledgeable. I go in every few months for adjustment for my braces.. always looking forward to come in. so happy with my progress/results so far.. Highly recommend! read more

My husband and I had our deep cleaning at Dr Chen's. Our experience is very good (as pleasant as a deep cleaning could be) and we are very satisfied. The staff are very courteous and very accommodating - my husband needed a Dr's note with very specific wordings (requirement from his workplace) and they were very quick in providing that to us. We definitely recommend this place for your dental needs. read more

Dr Chen and his staff always care well for my dental health and are courteous and professional!

Vẻry nice office & vẻry friendly people! Dr. Chen is ăwesome & Flora is great all the time on my appointments !

Everyone at this office is really friendly and is willing to work with you to make the process of going to the dentist as easy as possible. They helped me work with my insurance company for over half a year to try to get them to cover more of my procedure for crowns. In this time of everyone having to tighten their wallets they are very willing to work with you and the insurance company to try to get as much covered as they can. It's very clear everyone here is striving to help people the best they can; and we need more businesses like them in the bay area. read more

I am happy with the service Charisma took care of my teeth very well. She was thorough, patient and gentle. I felt good after I am done.

Great Dentist office! My whole family and friends we recommend have dental work and cleanings done here. The staff is excellent also very friendly (Professional !!!). Dr Chen is one of the best at his craft (Dentistry) in the Bay Area in our opinion. We moved far away and still have work done here! Dr. Chen,The Girls at the front desk, Maria, and all the other staff are EXCELLENT! Try for yourselves, and you won't be disappointed! Thanks To All From the Collins' Family! read more

Great service and not just trying to make money. Thank you for your clean office and kind staff

My father in law loves this dentist. He says the customer service is great and very helpful. Out of all the dentists he has been to, he is most comfortable and confident when going here for any of his teeth issues or problems when they arise. The hygienist Arcie is great!!!! read more

I've been going to his clinic now for over ten years. They have been amazing through the years. Even when I went through a period of not having dental insurance they worked with me on pricing. For that I will be forever grateful. read more

I finally found a dentist office that I love. I have been going to Dr. Chen's office for about 2-3 years now. The people that work there are always so nice. I don't feel like they want to just take my money. Also, when my mouth was a little sore. Dr. Chen called me after hours to write me a prescription. I'm so grateful for his extended customer service. I'm always telling people to consider this place. read more

Dr. Chen has been my dentist for 15 years. He and his staff are professional knowledgeable and courteous and he's completed numerous fillings several crowns and an implant for me. All have been done well and thats why I continue to go to him for all of my dental needs. read more

I had another great experience at Dr Chens office on 4/3/2023. The staff was great and and hygienist RC was great , she was gentle and extremely thorough. I could not have had a better experience. I would like to thank Dr. Chen and his staff. read more

I Had a bridge and crown done on my front upper teeth and was completely satisfied with the result. Thanks to Dr Chen and to Flora who did an excellent job in making sure that I would attain a perfect smile. Special thanks also to Arcie(Dental hygienist) who did an outstanding job cleaning my teeth. read more

Very pleasant experience - the staff is friendly and helpful - the doctor is the best! TY!!

Wonderful dental experience! I used to dread visiting the dentist and had stayed away for years due to anxiety, but the team is so gentle and understanding. They walk you through every step and educate without judgement. Charisma is the most friendly and compassionate hygienist I've ever met. I will definitely continue to see Dr. Chen and team. Highly recommended! read more

Best practice I've ever been to. Dr. Chen is relatable, treats you with respect and does his best to help you take care of your teeth. Maria, the Hygienist, is always amazing to work with as well. I've been to this practice maybe 5 or 6 times now, and every time I'm in there I get greeted with professionalism from the front desk, and it just makes you want to keep coming back. The service is top in the Bay Area, and their knowledge and treatment is the best I've ever gotten. read more

Vincent Chen is excellent in treating his patient, making sure the patient is comfortable and undergo less pain as much as possible. He cares about his patients interest. His staff are pleasant and courteous. I'll definitely recommend him to my friends. read more

Flora is great and dedicated to give a patient the BEST service for Ortho. She helped my whole family with braces.. I highly recommend this dentist office if you want top notch service! THIS OFFICE ROCKS.... Thanks for everything read more

Dr. Chen goes above and beyond to ensure that his patients are well cared for. I've been seeing Dr. Chen for 17 years, and even after moving, I continue to drive one hour to see him for my dental needs. He's an expert at what he does, and extremely caring. His staff is exceptional at helping everyone feel comfortable. The staff are always courteous and efficient. The hygienist is very pleasant and has just the right touch - effective at cleaning, but not harsh or painful. I would highly recommend seeing Dr. Chen for all your dental needs. read more

Dr. Chen and his staff, especially Flora, are excellent. He did my dental implants months ago and they did an amazing job. He is incredibly skilled, has great character and dedication. He and his staff have great heart. They treated me like family. Their prices are also reasonable. I highly recommend them! read more

First of all, this review is way over due. We have been going to Dr. Chen's dental office for just a few years and we have always had a wonderful experience. His staff is very professional and it shows how much they care about their patients. Our most recent visit was for my 4 year old Adan's dental cleaning/procedure. I was more nervous then he was, but the dental hygienist Jessica and Dr. Chen made me feel comfortable and assured me that he would be just fine. The procedure went flawless and I was so impressed even though I already knew that they are great at what they do. Adan said he had fun and was so happy with the toy they gave him from the toy chest after he was all done. We absolutely love this dental office and have great respect for all the staff. My husband and I will continue to bring our family here. We highly recommend this place to everyone! read more

While having lunch with a friend yesterday I mentioned that my tooth felt odd, like a very sharp knife. She said, "Go to your dentist today-or you'll have terrible pain and need a root canal!" So I went to Dr. Chin's office and asked for an appt. Flora had me come in right away, Dr Chin took pictures, and I had a huge hole in my tooth!So they fixed it yesterday with a temporary crown! I never had the horrible Tom Hank"s tooth ache from Castaway! Flora and Dr Chin were so experienced that I didn't feel any terrible pain during the procedure. The whole experience was amazing. Do yourself a favor and go to Flora and Dr. Chin immediately! Especially before a trip! read more

Dr. Chen and his staff from the front end to the back are the best! My first review was the beginning plan for my procedures! This is after the deep cleaning and zoom whitening I am 100000% satisfied with the service of this dentist office read more

Vincent Chen, DDS - General Dentistry Near Me - Hercules, California

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Good dentist. Quick and efficient, staff are professional and nice and very chatty. I really like hygienist Charisma, she's gentle, thorough and friendly. Only gave 4 stars because their reminder service is a bit annoying, calls and texts daily. Also they charge a service fee for credit cards so bring your checkbook if you dont want that extra fee. read more

First of all, nice office and I appreciate keeping me on the call back list for a Saturday spot. Note: This review does not reflect the entire staff. From the beginning to the end, my experience as a new patient was not at all what I had imagined and this was by far one of the most bizarre and uncomfortable doctor's visit I have ever been to in my entire life. My brother is a physician so I am even more empathetic and respectful towards doctors and their staff members. However, this particular visit felt like a scene right out of Twilight Zone (for those of you that are not too young to remember). When I walked in, there was a young lady sitting behind the reception counter very comfortably gazing into her computer. As I approached closer, I observed her sitting with her left elbow resting on top of the desk as her left hand was ever so complacently supporting the left side of her chin and face. As she glanced over at my presence, I introduced myself and still embellishing her "me time" with her hand still crazy glued to her face, she said, "I already checked you in." There was no: "Hi (smile), welcome. You must be...." And then, maybe a...."please have a seat, someone will be with you shortly" could have followed? But b4 I offered myself a seat, I asked her if I can get some water and here is exactly how she responded...."We don't have bottled water, but I can...." (I stopped her and interjected, "I didn't mean bottled water, just a cup of water will be fine." And she said, "I didn't say you said bottled water, I was just saying....." I actually don't even remember the rest of what was said, but I was wondering at this point of the conversation, what are we even talking about? We're talking about a cup of water, right? Why did she feel a need to correct me? You see, normally when someone asks for water, they don't usually get a response like, we don't have bottled water since I was not asking specifically for a "bottled" water if that makes sense. Why assume? All she had to say was, sure but will a cup of water be okay? And if it's tap, perhaps just say, is tap water okay? Here's the weird part, she disappeared for what felt like forever as if she spent some time chatting with a Dental Hygienist (DH) about the silly "bottled" water conversation which now leads me to the infamous DH who said SHE would be the one doing the cleaning for me today. Wait a minute, first I was told on the phone prior to the appointment that the DOCTOR would be seeing me. Why do I feel misled? Okay, no problem, but shouldn't someone even make the effort to be more transparent and mention something about why the Doc was replaced by the DH so that I'm not asking that question to myself? Alright, I thought let's not make a big deal, maybe the Doc trust's that his DH is more than capable of making as good of a first impression as he would have. NOT even close. In fact, it was a nightmare straight out of a Freddy Krueger's movie. Again, just like the "bottled" water lady....no smiles, no friendliness....just a blank look on her face. I was beginning to think that I was about to inconspicuously put to sleep and get one of my organs taking out for the blk market. Then out of the blue, the DH asked WHY I picked their office. So, I replied, you guys open on Satrdays and have good Yelp reviews to which she had absolutely NO reaction and stayed eerily silent. I mean, wouldn't a normal response to that sort of question be like......"I understand, many of our patients like the fact that we open Satrdys too. You're probly too buzy working on wkdays." Should I have mentioned that I come from a lineage of Cal grads as was Dr. Chen? Perhaps that may have sparked some interest. In the end, everything went south when she was taking Xrays. She kept coming back to take that dreadful hard plastic xray thing out of my mouth to reposition it for the next shot, but oddly enough she never says, "Open"... just starts pulling it out so I had to consciously anticipate her reaching towards my mouth so that I can open it before she yanks it out. Worst part that broke the camel's back was when the hard plastic edge dug into the bone as I was closing my mouth. Confusing thing about it was that she kept blaming me for moving my tongue when my tongue was ABSOLUTELY still. (This is not my first Xray rodeo). Perhaps a more empathetic approach would've been, "I'm sorry, let me reposition it." After 4 attempts and me insisting I'm not moving my tongue, she finally got it right. This is when I thought, I'd better just leave b4 it gets any worse, so I did. However, the last impression was the punch line...as I was about to open the door to exit I turned around and observed the DH and the girl with her hand stuck to her face LAUGHING. YES, LAUGHING BEHIND MY BACK. ENOUGH SAID. Wow, unbelievable. Never in my life did I ever walk out on any type of drs office. Have u? Prob not. And no, I didn't drink the water...scary. read more

I came to Vincent Chen after my dentist, Dr Ho, wanted an implant for tooth 30 and a crown for tooth 28. Vincent agreed with the crown but suggested a root canal which I agreed. Vincent's staff gave me a cost estimate for the crown and the cost estimate was much more detailed and transparent. I decided to switch my dentist to Vincent Chen. read more

i would like to say that Dr. Chen did an excellent patient care and with Flora seem appear know very well in term of doing great patient relations and professionalism. read more

I truly enjoy coming to this office. Maria is awesome!

Dr. Vincent Chen is very meticulously detailed on dental work. Today I had to have a silver filling removed for a crown implant so he was very gentle in administering the anesthesia shot. He did an excellent job in removing it. He asked me if I need more shot if I feel the drill. His assistant, Flora, kept giving me detailed steps on what she was doing. Love it! Mary and Gabriella are excellent administrators in making sure my dental insurance is covered for this treatment. They are very friendly, courteous and professional! I highly recommend Dr.Chen and his wonderful staff for your dental work! read more

My experience here for the last few years has always been amazing. The office is conveniently located right off the freeway, the front desk staff is always knowledgeable and welcoming, and the technicians take time to explain each procedure and make sure I am comfortable and ready before they begin. I highly recommend this dental office. read more

Everyone in this office was very nice and friendly. My hygienist Arcie did a great job cleaning my teeth. Exceptional service, comprehensive, and very professional. I will be coming back. read more

Always a good time when I come in for my monthly braces appointments :) Flora and I never run out of things to talk about! & Everyone is super helpful and polite. read more