First visit with Dr. Tsang and staff. From my first phone call to Crystal explaining why I was looking for a new dentist, to the efficiency of new patients forms emailed (less direct contact during COVID-19), to discussions of wether or not I should get prior records to my first visit, I could not have felt more positive about being a person that was cared for and not a faceless number. Welcoming, professional and compassionate at every encounter. A day before my appointment I was emailed a Covid questionnaire, and my temperature was taken upon arrival. Staff wearing masks and face shields. A very efficiency run practice. Crystal who answered the phone also did my x-rays, the doctor also took photos of my teeth, did a full examination, went over my hot spots with suggestions and treatment plans, and he did my cleaning. The dental assistant was in there assisting with water and suction while the doctor used the ultrasound to clean, picks for under the gums and polished. Quick, painless (always checked to see if I was comfortable and could raise my hand to indicate sensitivity) and professional. Dr. Tsang and I had a frank discussion about my gums and overall teeth health and I left with a plan, follow up visit and equipment to better care for my oral health. Your parting gift bag does not include a .50 generic toothbrush and floss, but a spin brush for better gum health, floss and toothpaste. He also suggested using an air floss which I purchased from him for less than Target prices (I checked). Dr. Tsang and his office are true professionals who care for your health and treat you as a person and not a wallet. Their cash client discounts are significant and much better than my prior who only gave me 10% discount. I would highly recommend him to anyone. Thank you Dr. Tsang, Crystal and staff! read more

Albert M Tsang, DDS - New gum and teeth toy at cost prices - General Dentistry Near Me - Pinole, California

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(Update 02/12/2026) Received a following up call to resolve my concerns, at least this small family business is willing to help out their patients' needs and offer options. My bad I didn't ask enough on my first two visits but the concerns have been resolved in today's visit. Receptionists and dental assistants are still very nice, helpful & thoughtful. Dr. Tsang tried his very best and did a great job on fixing the diastema and reshape without numbing. This time I asked lot of questions, make sure there was no miscommunication and on the same page before the fixing processes. Dr. was willing to explain and communicate, which ended up I am satisfied with the results, no pain, that matters the most in a dental visit - GENTLE WITH NO PAIN! read more

I've been going to this office for many years, way back when Dr. Au was still there. They are simply the best.

Amazing attention to detail and great consideration to his patients. I've always had bad teeth and dread going to the dentist because of judgement. Dr Tsang and his team makes their patients feel comfortable and always does their best to accommodate my schedule. read more

Dr Tsang stopped being the dentist. (Seemed to always be on vacation or not in office). His copartner (deliberately forgot her name to forget the experience) is selective with her kindness, sarcastic and humiliated me. Anytime a dentist feels its ok to yank your teeth as they see your head being jerked for a cleaning or walk up and down the hallway before attending you instead of reading previous consult or chart notes, they are not there for the patient. The dental assistant was quiet obviously just trying to keep her job. FYI for future reference- "Copartner" it is the patients right to refuse x-rays if they are pregnant or trying to get pregnant! The hygienist Roxanne was always great with me. Shes not in office as often as before. This time around, she felt the need to make unnecessary comments to my teenage daughter about her nails and lashes. Disappointed. After 9 years coming here. read more

I have found my new home. The staff was friendly. I was greeting immediately when I walked through the door, and there was even some small talk chatter while I turned in my paperwork and updated my contact information. I definitely felt at ease and knew that my visit here would be fruitful, totally different from those commercial "clinic" offices. I hate that those type of facilities have become the norm. This is probably due to the lack of proper health insurance so folks are seeking out treatment at the cheapest place possible. I did not feel as if the staff was pushing services or trying to get me for me for my money and charge for items not needed. I also appreciated the technology in the office when it was time for my cleaning they offered me headphones and turned on pandora to the station of my liking! I was like wow this is amazing, this was to prevent me from only listening to the sounds of the machines. The doctor was super gentle and paid attention to me when I said something was too sensitive (I had not been to the dentist in YEARS!). I have found my new provider. read more

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Take my word for it and go here for your dental needs! I can put my word in for how professional Dr. Tsang was in taking care of my dental needs. Take a peek at the pictures below AND tell me that isn't amazing! Throughout my case, he was able to communicate my dental needs, costs, and operations in a professional manner, look for ways to save me money through insurance, and have patience for my tedious dental case. He is also very well-spoken, which I noticed off the first bat of meeting him. This was nothing like my last dentist! Not to mention, his staff, from the front desk workers to the dental assistants, surgeons, and the lab staff in Pinole. Shoutout to y'all! I've had chances to interact with a lot of the staff and I can say, without a doubt, they are a culturally diverse group that really CARES about your dental needs. For my dental case pictures on the bottom, I had a dental crown procedure done on my front four teeth. Now, I get compliments from my orthodontists, friends, coworkers, and family about how my teeth transformed and all I can do is thank myself for going to Dr. Tsang for my crown procedure, wisdom teeth removal, and teeth cleanings. read more

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Dr. Tsang and his team are the greatest! This has been the smoothest dental visit I've ever had. I didn't feel a thing and it went by so fast. He even kept me posted by showing me pictures of all that I had going on in my mouth. Thank you Dr. Tsang and shout out to Catherine for being dope too! read more

I have been coming to this office for over 5 years now. I had a routine teeth cleaning appointment and Dr Chen assisted me. She has cleaned my teeth before and always does an excellent job. She is very sweet and kind. I strongly recommend this office. They are great at what the do! read more

Dr. Tsang is brilliant. His office staff is friendly. The video here is peaceful and professional.

First , I'm so nervous when it comes to dentist. My first time here, from time I walked in was greeted with a smile and assurance....Wait the phone call I placed this morning was wonderful experience. I tell you, I found a new dentist. The staff was thorough & friendly. Dr. Tsang introduced his self, even though he didn't treat me. Dr. Chin she seen me & she was gentle, I was nervous but no pain. Her hands are like gold!!! Yes! The young lady that assisted her she was so friendly, nice, caring and she understood. Loved the experience today. Thank you all very much. This was an emergency visit , I called this morning and was seen at 1pm. The office is nice and the music they play was on point!! read more

My husband and I have been going to this dental office for about 5 years. I am very satisfied with the dental hygienist (Roxanna). She is a very patient and gentle person. I feel great after each cleaning and it didn't hurt. read more

I absolutely love going to this dentist office! I have been coming here for many years now and i have to say they are quite incredible. The staff is always so kind and caring, it always makes me happy to go in because i know im going to be greeted with a warm welcome. They are never rude or seem too busy for you and i always leave feeling clean and well taken care of! I kid you not my last dentist was just so mean and actually made me scared to get my teeth cleaned. Glad to say i found a reliable, trustworthy dental office now! read more

DON'T GO HERE!! I made a mistake taking my mom there when she had a terrible tooth pain, after the doctor reviewed my Mom's "X-rays" she decided it was better to pull the tooth... I was thinking she was going to say her tooth had an infection and she needs antibiotics before pulling the tooth, but that was not the case. Mom agreed because she wanted to get rid of the pain so the traumatizing story began, the doctor injected my mom over 8 times because the numbing wasn't working (obviously she had an infection!). Throughout the whole process mom was telling them to stop and the Doctor kept going, I was literally in shocked and I am mad at myself for not speaking up but at the moment I wasn't even thinking I was literally in shocked!. Mom is not fully recovered from her tooth yet, for the first 4 days she had a terrible headache to the point she couldn't even get up from bed... PLEASE SPEAK UP! IF YOU DON'T FEEL COMFORTABLE DON'T DO IT! read more

I am a new patient at Dr Tsang's office. I felt very welcomed because the staff is so polite and mellow. Everything procedure was handled with care and delicacy. Each staff was informative in what they were doing whether checking in and filling out forms, or placing the card things for X-rays, or going in to do the teeth cleaning. Dr Tsang was very thorough in explaining the status and health of my gums and teeth. I also went in for a second appointment to get 2 fillings redone. As annoying as the procedure is, they did their best in making sure I was comfortable with music and explanation of the procedure. They even did a follow up call to check to see how I was doing. Highly recommended facility!! read more

Albert Tsang's team is incredible. They are always so compassionate, gentle, and kind, and are happy to share a laugh as well as great service. Five stars. read more

Update number 3. I went in to Dr Tsang office last November 2022 for my regular cleaning. I was happy to be greeted by my hygienist Roseanne and I was surprised to see Dr. Tsang. I appreciated that he apologized for the quality of service that I had not been receiving from him. I was surprised he actually read the reviews but I was happy that he acknowledged his part in it. I had my teeth cleaned and my ex-rays examined by Dr. Tsang. He saw that one of my fillings had a hole as it was old and worn. He gave me his thoughts on how it he felt it should be handled?? Overall the appointment was a little awkward, I think for both Dr Tsang and I but it was ok. I had my teeth cleaned and polished by Roseanne and as always my cleaning was quick 15 minutes. I guess my oral hygiene of brushing, flossing and tongue scraping is keeping my mouth in good health. Thank you Dr. Tsang for acknowledging my hurt and letting me know your plans moving forward, thank you Roseanne for your joyful teeth cleanings. read more

Dr. Chen is a kind, compassionate, and skilled dentist who takes good care of her patients. She gives me anticipatory guidance and explain everything thoroughly in a manner that I can easily understand. Also, the dental assistant is warm and awesome that makes me feel welcome and respected. Very satisfied with the care and service, highly recommended dental office! read more

The best dentist for our family. They have a super clean office, nice staff, and you great care from Dr Tsang. They are patient and they listen. I would definitely recommend. read more

Never before have I felt the need to write a review for a business - however, after receiving such great service from Dr. Tsang and the rest of the employees in his office, I was compelled to. To begin, it is extremely easy to schedule an appointment with them. Leading up to my appointment, I was frequently prompted with email/text reminders of my appointment. Being a forgetful person, I found it especially helpful. Once I got there, I was seen quickly after checking in. The dental assistant was very kind and sociable. When taking my x-rays, she took extra care to make sure the little square contraption sat comfortably in my mouth (or as comfortable as they can possibly be!). I've never had someone go out of their way to make sure it wasn't digging into the roof of my mouth or gums, so I definitely appreciated it. She even added little cushions on the side to ease the process. Dr. Tsang, himself, is very kind and approachable. When explaining something, he walks you through to make you understand what the problem is, why it is a problem, and what his recommended solution is + other options. Oftentimes, I've felt that other doctors in the past have thrown a bunch of medical jargon at me - and expecting me to comply with their solution. Dr. Tsang and his assistant were patient and made sure I clearly understood everything before I made my decision about my treatment. During my procedure, they made sure I was very comfortable - putting on Finding Nemo on the screen and giving me plush headphones to listen to. He would pause occasionally to ask if any areas were particularly sensitive (usually after I made a face) and continue if I gave him the okay. After about half an hour, they gave me a break, even though I didn't ask for it, because they noticed that I was getting tired from holding my mouth open for so long. Often, I find myself unable to ask for these things during procedures like this because I just want to get it all over with. But fortunately, Dr. Tsang is observant and knows what would allow for me to be more comfortable and at ease. After the treatment, they gave me specific instructions on how to upkeep my gum health once I left the office. They provided me with the proper tools plus a few more additional goodies! (Like an electronic toothbrush!) Afterwards, I had to schedule a follow up appointment that would fall in my very short winter break (only two weeks long). His secretary found me a spot despite the anticipated closed office and my limited availability. Dr. Tsang and his office truly are exceptional. I can't ever say that I've had a positive dental experience... until now. I highly recommend him! read more

the dentist has zero clues about pediatric dentistry and overlooked several cavities in my toddlers mouth by brushing them off as "stains on the teeth" and kept doing a basic toothbrush cleaning to the point where a few months later the toddler teeth had to be extracted because the cavities were to the root. His referrals are to careless partners who also do poor work. His is lazy and negligent. He told me not to worry about a cavity for my teen because it would require the metal to be removed from his tooth (the metal from his braces) as if the cavity was going to just disappear rather than me having it removed, then have the cavity taken care of. He also kept scheduling me for cleaning rather than filling my cavities after several requests to have them filled. He is good for a basic cleaning and that is it. He also gets strange about direct communication and looks at the floor while talking to you as if shy or embarrassed to speak. It made my teenager feel strange. The front desk lady is kind, however she is overworked and often does not have time to take a call without putting you on hold and also has issues checking a busy schedule for an appointment and following through with communication. read more

I am 74 years old and have been to many dentists in the Bay Area and I find my experience with Dr. Tsang and his team are fantastic. They are very friendly , professional, caring and I highly recommend Dr. Tsang & his team. read more

I am writing this review on behalf of my mother Kwai. She had a great experience. Dr. Tsang was honest and helpful. I am glad i have finally found a trustworthy dentist. Another dentist i have used said i needed work that would cost a couple thousand dollars, but Dr. Tsang was honest and explained to me he did not recommend that treatment. I am grateful that he was straightforward. He really showed that he cared for me and was not out to get every penny. I would recommend my whole family to go see him. His assistant Amanda was great as well. She did an amazing job and am just very happy with the experience overall! read more

I discover Dr. Tsang dental office here at yelp and now here I am making review on his office. All I can say he and his staff are very professional and friendly they listen and understand what you need and what procedures to do. I recommend this dental office even if ill move in Vallejo this will be my dental office. Thanks Yelp for finding me Dr. Tsang and thanks to Tsang Dental office the best in Pinole, till my next appointment!! read more

Dr. Tsang is a super caring and kind dentist. He takes the time to get to know you and treats you like a genuine person while offering realistic service that doesn't force you to get unnecessary dental care. I'm just taking off a few stars because his receptionist, Elsa, is super rude. She speaks in an extremely condescending way to my parents because they're immigrants and makes them feel like they're stupid. If I ever need to reschedule an appointment she makes a huge effort to shame me for having to reschedule - something Dr. Tsang never does. My parents have decided to stop seeing Dr. Tsang because of Elsa. If he were to get a new receptionist, then our family would be happy to return. read more

I give this business 5 stars! My family and I have been coming to this dentist office for years. I am always very pleased with the treatments I receive, as well as their customer service. Everyone is vey professional and they are very considerate of your needs and comfortability. Making appointments are very easy and I appreciate the text and email reminders. The receptionist Elsa is extremely kind and is always so very helpful to me and the other 4 family members that come in. The office as well as treatment rooms are very clean. If you have trouble with bright lights, or don't like the sound of dentistry tools, a pair of shades and headphones, equipped with whatever genre of music you like, are available to you for your comfort. I have always dreaded going to the dentist, but knowing that I will be well taken care of by Dr. Tsang and his staff, makes it a little easier. read more

Dr tsang and staff are the best went there many many times for bridge work cleaning xray fillings when I go in for my appointment I go right in no waiting clean office and restroom and lot of parking you need a dentist folks this is the place read more

My mother has been seeing Dr. Tsang for several years and always had nothing but good things to say about him. She appreciates his honesty and feels like he isn't only in it for money that he truly cares about her oral health and her as a person. read more

Dr. Tsang and his staff are extremely skilled, friendly and efficient. The office is always clean and neat. Everything is well organized. I love going here for my dental needs. There is free parking and it's close by. I also like how gentle they are. You can listen to music or watch tv. I love getting my cleanings here! Dr. Tsang is an excellent dentist! read more

I have not been to a dentist in about 6 years and I was way over due for a deep cleaning. The last deep cleaning that I had was a nightmare and honestly I assumed this experience would be the same. BUT I was wrong! I was able to book a same week appointment and my deep cleaning was done in two separate appointments. They gave me a new electric toothbrush and a water pick!! I am actually looking forward to my next appointment! If you are in the east bay and you need a dentist with a light touch and kind spirit this is the place for you! The staff is also really amazing! read more

This practice is a must if you are seriously considering who to go to for your dental needs! Been here a couple years now and don't have any complaints. Great team, keep it up, and good job Dr Tsang! read more

Dr. Tsang is an exceptional dentist and his staff are fantastic! He has been seeing my elderly mother over the years every so often and has always provided excellent treatment with a gentle, caring hand. She's hesitant to see the dentist these days but with Dr. Tsang she doesn't experience the anxiety she might otherwise have as a limited English speaker (she's a native Spanish speaker and has lost most of her English). She feels very comfortable with the treatment she's receiving and I highly recommend him for all your dentistry needs! read more

I've been to many dentist in my lifetime and hands down Dr Tsang is one of the best! From office staff to everyone who has a hand in your mouth, they are all superb! No pressure recommendations! They advise you on what you need and is Not pushy at all. They listen to your concerns and address them! They are just the friendliest people. They are accommodating to your schedule and very understanding staff. I definitely recommend! read more

This place is excellent, always checking on me after an appointment, office is a cool atmosphere with cool music playing, the receptionist is always super nice and helpful. This place is all about the patients! read more

I can't believe this place hasn't been reviewed yet! Albert Tsang is amazing! He has a wonderful bedside manner and really makes you comfortable... I mean, getting your teeth drilled into isn't exactly the easiest thing to go through, but they do a great job here making you feel comfortable! They have headphones and a tv on the ceiling, which really helps you get your mind off the people with their hands in your mouth! They're super friendly here and it's really easy to schedule an appointment with them! It's always clean and you never have to wait long to see him, I love that they're timely! If you haven't been here, schedule an appointment! read more

I drive 40 minutes to come see Dr. Tsang. At first, I lived 5 minutes away but he is worth the drive now that I have moved. His staff is always very professional. The receptionists are so good at making sure I actually follow up, too! I love that I get text reminders for upcoming appointments and can confirm via text. The hygienist has been great too. She is super kind and very gentle. Its neat watching how she seems to anticipate the Dr's needs as they work together really well. Dr. Tsang had recommended replacing a crown that was leaking and had the potential to give me a major headache. I had at first thought I would not follow through because money is tight but my mother shared with me the $$$$ she spent fixing a crown that had leaked and she begged me to get the preventative replacement done! He was able to show me in both photos and xrays where the leaking was problematic (even though the damage was already very visible --Thank you Western Dental!!). He showed me before and after pictures of each tooth he had worked on. We made a plan to fix future fillings that were sub par where he showed me the teeth were beginning to fracture and could chip with time. I appreciate that Dr. Tsang has taken the time each trip to his office to show me where I should be looking for future problems with my teeth, not just immediate things that must be fixed because it hurts. I appreciate that he also got me flossing... what? Yep. He told me that since we took before pictures, my next visit should show visible improvement from flossing. Dang.. he's good! I don't even know where the Mickey I. Review is coming from. What the heck. How could I have experienced everything to the EXTREME opposite of this person? I think that that is a fake review. I experienced no pain, and when he numbs he uses a topical anesthetic BEFORE he injects. I really don't know where that person went, but it couldn't be the same place! read more

After having a wonderful experience at Doctor Tsang's office, I would highly recommend everyone to go visit him. Dr. Tsang made my whole dental experience easy and relaxing. The overall customer service was really great! The whole office greeted me upon entering and happily assisted me through my insurance and paper work. Doctor Tsang was extremely helpful in informing me of the pain i was experiencing and made me feel relaxed and comfortable the whole way through. By far the best overall experience I've had visiting the dentist! Will be going to this office from now on! read more

Haven't reviewed anything in such a long time but I knew I had to the minute I left the facility today. I was referred here by first, my husband and secondly my orthodontist. I was reluctant to begin with, as I was pretty darn set to my now, previous dentist. Since being referred, I was booked with an immediate appointment. No hassle at all, very convenient and accommodating. From this first visit, I had deep cleaning done by the hygienist who is funny, adorable, great at what she does, and very attentive. My second visit (today), was to have 4 tooth extractions which was pretty nerve wrecking going in, however the process was not so bad at all. Done within an hour, voila! Seamless and painless! Dr. Tsang was great from beginning to end, and as other reviewers have mentioned... Yes the staff members too, are all amazing. Literally everyone I've met, from Elsa the appointment coordinator to the dental assistants. I couldn't be more happier, it definitely made me feel more comfortable and at ease. I am a completely happy patient and I'll also be a returning one as well! Thank you everyone!! read more

Dr. Tsang and his team helped me immediately upon calling in. Originally I was having some issues with my wisdom teeth and Elsa was able to schedule me in as she knew I was having serious issues. Dr. Tsang was then able to recommend me to the right surgeon and Elsa called the surgeon directly and was able to get them to see me the following day. Lifesavers! Last month when I (once again called in last minute) they were able to work with my schedule and get me in at a convenient time for a full dental cleaning. Although it was a lengthy process (1hr!) it did not feel that way as I was kept distracted with music blasting through a headset to a Pandora station of my choosing. If you are in need of a great local dentist with great customer service then Dr. Tsang's office is definitely the place to go. 5 stars to him and his team! read more

I used to hate the idea of going to the dentist, but Dr. Tsang has a gentle and reassuring demeanor that reduces my anxiety. He and his staff are fantastic, and they take the time to answer all my questions about my teeth, proper cleaning technique, whitening, etc. I can't really judge how good the cleanings are (other than the fact that my teeth feel squeaky clean and polished afterwards. I mean, how can a layperson gauge the quality of a cleaning?), but I can say that everyone there seems to care about their work, and they don't rush through anything. I don't remember watching anything on the flat screens other than fish swimming, but on longer procedures they give you headphones so you can listen on Pandora, which is a nice touch. This office is located on the first floor of a small brown business complex that's right next to Pinole Middle School. Parking is easy since there's a small parking lot there, but it can get a little hectic if school is just getting out. read more