I was really thrilled to find this dentist. It's been a few years since I had a dentist I could depend on since a lot of dentists started dropping Delta Dental. I am vulnerable to covid, so I need to take precautions. They were great about that. All staff wore masks, as well as patients before they were being worked on. They had an air purifier running and they opened the window upon my request. Beyond that, Dr. Yu was patient, intelligent and I felt like I could trust her. She answered all my questions. If you need a new dentist, I would highly recommend this place. read more

Would not recommend. Carolyn herself was great, but unfortunately, some of the other dentists she hires was terrible. It seems like she is too busy running the business to properly quality-control the people working under her. I had a filling done on my back molar by one of the other dentists, and it was not done properly. My bite was noticeably off because the filling was left way too high and was not ground down enough to fit my bite and tooth anatomy. This caused a lot of pain and toothaches afterward. It was also extremely difficult to floss because the area between my teeth was left rough and jagged instead of being properly smoothed. I brush my teeth multiple times a day and floss regularly, but despite that, I later developed decay underneath that filling and had to have the entire thing redone by a different dentist. I also had an experience where one of Carolyn's dental assistants could not floss between my teeth. I understand that I have a very tight contact between my teeth, but I have never had that happen at another dental office before. Overall, I was extremely disappointed with the quality of care I received here. Carolyn may be a good dentist herself, but based on my experience with the other staff, I would not recommend this office. read more

It's been more than a year since I wrote my original review and I must say, despite some nostalgia for my former dentist (RIP), my family continues to be patients of Dr. Yu. In fact, due to the recent shake up of so many dentists not taking Delta Dental, we moved our kids there too. So now the whole family goes. I basically just go for cleanings... twice a year despite the recommended 3 times.. (the third one would not be covered. Penny-wise and pound foolish, perhaps, but two times in a year has done me well so far.) My only gripe is a minor one. I like continuity and having the same person do my cleanings. I had Tui at first and then it was another one whose name I forget but she did it perhaps twice so I was growing accustomed to her. Last time I went, they had a person who was, per what she told me, a temporary person. She kinda rushed it, with no nice comments or feedback regarding my flossing. About which.. I can't remember if I mentioned it but their previous comments gave me a complex about my flossing. So I switched to that Oral-B charcoal and mint where the floss is black. And it is so satisfying to floss with it and actually see the plaque that is scraped away. It shows up against the black thread of the floss. To be candid, I was waiting for some props on results of the improved flossing and felt a bit deflated when they never came. Oh well... first world problems as they say. Of course, nothing is perfect and the best evidence of my satisfaction level is my continued and expanding business with the doctor. And in any case the front desk staff is always super nice, welcoming, professional and great with kids. Keep it flossin! read more

Super professional, and did not have to wait very long to be called. Dr. Yu did a great job on the deep cleaning. They made sure I wasn't in any discomfort. They were also able to answer all of my questions. Thank you! read more

I've been going to this dental office since 1986. First with Dr. Swanstrom (who was amazing), and now with Dr. Yu who has carried on that same incredible level of care. When I recently needed implants, Dr. Yu went way above and beyond. She coordinated everything with the surgeon and the lab and even spent the whole day of my surgery making sure everything went perfectly. She's incredible! I've been seeing Dr. Yu since 2013, and she's not just a fantastic dentist, she's one of the kindest, most caring people I've ever met. Every time I see her, I'm just so grateful. I honestly can't recommend her enough! read more

BEST Dentist experience! Dr. Yu was attentive, patient, knowledgeable, 22 years of experience, kind and caring!

Great local small practice.they get in out efficiently.very friendly and warm staff.glad we found this place.they care about your mouth and are very transparent about their recommendations for your needs read more

The administration are friendly. Dr. Yu is very detailed in explaining my dental results. Definitely recommend Dr. Carolyn Yu if you are looking for a great dentist. read more

This is a great place to get your teeth done at great hospitality and they get you in an out. I would recommend this place for anyone who wants good Quality. read more

Carolyn L. Yu, DDS - General Dentistry Near Me - Pinole, California

Dr. Carolyn Yu and her staff (Daisy) are all amazing!! So much so that although I moved away from Pinole into SF I travel her office for my dental needs not just for myself, but for my entire family. Not only is she extremely cost-effective, but she is also extremely quick and efficient. I have been seen her for the past three years now. Dentist and definitely is worth the 25 minute drive to and from. I have tried other local practices here by my house and they are all extremely expensive with hidden fees and take forever to complete their work. Again she is cost-effective and is super quick and efficient. She is really good at what she does! Great Job Dr. Yu! read more

Dr. Yu and her staff go above and beyond on services for their patients. They are wonderful, caring, knowledgeable, and professional. I highly recommend them. read more

I highly recommend coming here. Staff is very friendly and attentive. They are very accommodating when it comes to scheduling. Very clean and sterile. The hygienist pay attention to detail and let you know throughout the process what they will do next. Overall, I am very satisfied and will continue coming to this dental office. read more

Very professional and gentle. Explained everything well and made sure I walked away happy and pain free.

Timely appointment with an efficient cleaning with Thuy. Daisy at the front counter was very pleasant as always. read more

Excellent dentist and all the office folk are very sweet as well. For having to get dental work of all kinds, she's got the experience and gentle skills. No one is rather get shot in the gums and teeth drilled by! read more

Got lost looking for the office, called and was Jessica answered the phone. She was super friendly, and told be where to go. Dr. Yu- It was great meeting you and how I wished I had chosen you when I first moved over to the East Bay. I came to Dr. Yu after my horrific experience with Gentle Dental. Anyhow, Dr. Yu was gentle, helpful, explained everything in detail. She explained to me on how to brush properly, and floss properly did my cleaning. Yeah, (bad habits) I just have to say she is the best- and I don't want to share my secret. But- look no further. The best is in the neighborhood! read more

Love Dr Carolyn Yu and her staff! Grateful to have a Dentist I trust and feel comfortable with! read more

Very efficient and pleasant. Friendly and experienced staff. Very thorough cleaning.

Dr. Yu was quite meticulous and thorough in her assessment and plan of care. She was also very gentle. Today was my first day in that office, and I was also quite impressed with Jessica and the rest of the medical team. They were all very accommodating and diligent in ensuring that patients felt safe in light of COVID. read more

I really was pleased with Dr. Yu and her staff. The office is very efficiently run. I have a lot of future dental work and I'm pleased to have finally found a dentist with high standards, clear recommendations and estimates as well as not being pushy about getting started with treatments. read more

Thuy did an excellent job cleaning my teeth and taking X-rays. Very personable and considerate of sensitivities with some of my teeth and gums. Highly recommend using her for your teeth cleaning and Dr Yu for all other dental needs. I've been going here for years and never been disappointed. read more

I can't say enough about Dr Yu's office. Everyone there and the Dr is exceptional. They're always so friendly and helpful. From the moment you check in to going back into the treatment chair. This office knows how to take care of their patients. I've moved out of the city but I still commute just to see them for my treatments. Hey! When you find a good dentist, you stick with them no matter where you're at. read more

WOW! This Dental Office made my day! I don't really take the time to leave comments about businesses but the awesome treatment that this office has provided to me deserves my report to the public. This Dental Office "REALLY" knows what their doing when it comes to providing Dental care and advice. Dr. Yu and her staff are totally down-to-earth. They really care and have the best communications when it comes to dental plans and treatments. Will work with you on payments and have great relationships with insurance providers. They did not ask me to do this but people deserve to have a reliable Dentist they can trust and grow with. Don't waste your time with others. Trust me. This office got skillz! read more

My friend who used to go to Dr. Beaver's, who recently retired, was referred to Dr. Yu's office and liked her so much that he referred me to go to her as well. I was impressed by her candor and the degree of care she exhibits for her patients. She is also very gentle with her dentistry as I experienced less discomfort and pain. At the end, she took a lot of time to answer my questions about my dentin sensitivity and made numerous recommendations to mitigate the issue. I'm really happy to have found a good dentist! read more

After moving and getting a new insurance plan, I was putting off finding a new dentist because dental visits are never fun (x-ray bitewings always hurt my mouth, and anything involving sharp picks and drills in that area makes me nervous). I'm glad I finally bit the bullet and took a chance. Dr. Yu's office is great. From my first phone call to my most recent visit, everyone I worked with was warm, professional, and conscientious. The first time I called, Heidi picked up the phone and I appreciated her welcoming and professional phone manner. During my first office visit, I had some problems with insurance, but Jessica was so patient, understanding, thorough, and helped me figure out a solution. Dr. Yu also has a great way of interacting with patients. She is friendly and takes time to explain everything. She clearly explained what was happening with my teeth, laid out a treatment plan, and was conscientious about differentiating between the highest priority issues versus the lower priority issues. I felt like she respects the intelligence of her patients. I also appreciated that Dr. Yu called to check up on me after my treatment. I'm really glad to have found this practice and that's it's so close to my house. I'll be recommending them to other friends and family in the area. read more

I've been putting off seeing a dentist for a while just because life got in the way and I don't have dental insurance. After this whole covid shut down forced me to stay home and reevaluate my life, I finally decided to see a dentist once offices opened up again. Dr. Yu had a number of yelp reviews that mentioned her good dentistry, caring about patients, and having a gentle personality, so I made an appointment. From the very first phone call and throughout my initial visit, everyone in the office was pleasant and friendly, knowledgeable and professional. She actually has a discount program for people without dental insurance that worked out for me. I can see why she and her office have 5 star reviews. I highly recommended her and her office to my family already. Don't mind my crooked teeth, that's my fault. read more

Carolyn L. Yu, DDS - General Dentistry Near Me - Pinole, California

Dr. Yu and her staff accommodated me when I was in need of a crown prior to a very serious surgery. She was very professional and meticulous with her work. Her staff was also very friendly and professional. I will be referring my entire family to her as our current dentist is closing up practice soon. Thank you Dr. Yu for everything! Hugh read more

Dr Yu took over my long time dentists office a few years ago.obviously at first i didn't know what to expect, but from the first day she more than met all of my expectations. I have referred her on many occasions to friends and family. My parents also transitioned over as well as both of my kids. She is very good at what she does and is very open to explaining what she's doing and what is best for you. I feel like she really cares about each patient and I wouldn't go anywhere else. Her staff are all great as well and are always willing to help and fit you in. The communication there is the best with calls and texts to remind you , as well as calling to see if they can get you in earlier or what works best for you. Highly recommend Dr Yu as your dentist. read more

This is a nice place ,nice staff ,also close to home .I am glad I am a patient here Thanks

Unorganized billing practice. I received surprise bills from here the last couple of years, even after they checked my coverage before services. I once received a bill with just an amount with no service details. I have never had that experience with any of my previous dentists. read more

Started with great customer service but has gone down hill, especially this year. Never returns calls, won't listen to clients wants, denied work on a cavity, which lead it to become a root canal, doesn't give call backs on updates for meds, and never sends proper info when asked. Few years ago, I told them I want all-in-4.she denied me and cost more money over the years. She was collecting about $10k a year to not provide the services I needed or wanted. This has gone on for 3yrs, and I definitely would not recommend her if you know what you want done. She will convince you to do whatever will gain her more money. Only thing I can say, she does have a gentle touch when working on your teeth, but that's all I can say. Also, it was requested 3 different times for my full, dental report to pass on to my new dentist or to me, and was denied. This was over a course of a year asking for the reports, to only get told they'll send it but didn't. When a follow up call was made, the person on the phone seemed rude and annoyed. I had to get xrays redone due to their lack of communication and follow through. The last contact I had, my temp bridge needed to be glued back in, and they refused unless they received the dental work from my new dentist, which is ridiculous. Called 3 different dentist, willing to help without the paperwork Carolyn Yu wanted. Though, her company can't provide detailed information the client needs or wants to move forward without her services, yet she wants what she can't provide? My time with this dental company has been nothing but frustrating after the 1st yrs. You would think the longer the client is with them, the better they are treated. It is not the case here. I highly do not recommend this dentist. Plz do not contact me, Dr. Carolyn Yu's office. No need to follow up. We've been patient enough with your office this last few years to continue dealing with your incompetency and sucking money from my family. read more

I give Dr. Yu and her staff more than five stars, if it was an option. I've been going to this dental office for over 12 years, even before Dr. Yu took over the practice. Fortunately, I gave Dr. Yu a try and during my first appointment with her, I found that she is very knowledgeable of my history and all that is dental, she was caring, and was very personable. He stay over the years carried the same care as Dr. Yu and are all pleasant and professional. I always feel right at home in this dental office and have referred her to family and friends. read more

Great place! Clean, and super caring staff from the receptionist to the hygienists to the dentists. Kind and gentle touch, and they pay attention to detail. Love it here so much! read more

No one enjoys going to the dentist. However, my experience was very pleasant starting with the checkin process all the way through the procedure. I don't like the sound of the drill so I asked if I could listen to my music as they worked. No one had a problem with this. My doctor was very thorough in making sure I understood the problem and how she intended to resolve it and what to look for in the future. Thank you for making me feel comfortable. read more

Excellent care and service!! I plan to keep Dr. Yu as my dentist even though I've moved out of the area. I will schedule my visits to coincide with when I'm back in the area every few months :) read more

My name is Desiree! I have not seen a dentist in a few years! I finally scheduled a cleaning recently because I noticed this dental office had amazing and wonderful reviews! Just got done with my appt. It was a very welcoming experience! Everyone was absolutely nice and had great conversation and made me feel very comfortable especially after not being seen by a dentist in a long time! Daisy the receptionist was very helpful in booking my appt. She booked me right away due to a cancellation , so that was really convenient! Nicole was very gentle while taking my X-rays! Dr.Yu is very informative when explaining everything that goes on with your teeth. Definitely recommend this place read more

EXCELLENT EXPERIENCE! If you're scared/hate going to the dentist, go see Dr. Yu! Dr. Yu and her staff couldn't be more kind, professional, sensitive, and patient. They don't shame or judge you they just help! Also, how many dentists perform their own cleanings?! Dr. Yu did and she was great! Don't wait, this was the best dental experience possible! Also if you're going to get x-rays wait for Nicole to do it, she will have you laughing and couldn't be more positive! Great experience overall! read more

Received two fillings by Dr. Yu and the procedure was pain free from start to finish. The staff are friendly and strive to make you comfortable and check in with often during your procedure. Most of all Dr. Yu's work is top notch. I totally recommend her dentistry!!! read more

I give Dr. Yu five stars, I am a person who does not believe or trust a lot in professional businesses because most of them are out here for the money. But listen to me when I tell you, Dr. Yu and her staff is for the patients. They made me feel right at home, they was always asking if I needed anything to make me feel more comfortable. After my extraction, a day or so I received a call. I was so surprised when I heard Dr. Yu voice on the other end, asking how I was doing??? Never in my 50 something years have I ever received a call after a procedure, with concerns from any medical doctor. I recommend everyone, who has a fear of dentist, or just scared of pain to visit Dr Yu office. She is pain free and will make you feel right at home. Dr Yu and staff is for the people, so make your appointment today. You will not be disappointed.. Wooohoo Go Dr Yu. read more

My dentist retired and I needed to find another one. A friend who was a previous dental hygienist recommended Dr Yu. Soon after my retired dentist also chose her as the recommended dentist. I am very pleased to have Dr Yu as my new dentist. She is thorough, knowledgeable and professional with a warm spirit. Her office staff and assistants (yep a provider can be great and the office lacking) also provided great service. I trust her and the staff with my dental health care needs and look forward to many years together. read more