We loved the kindness and professionalism of the staff. They answered every question completely and with options for my decision.

Thank you Arci for a nice job with my 6-month visit, great work and feels clean, and Flora for always accommodating and added me to her busy schedule, also, to all the staff, you're all very nice and friendly .... Riz read more

I don't normal write reviews related to medical. Much more dentist. I chose this one since it got a lot of good reviews and accepts my insurance. Plus close to me. New patient here. Routine cleaning. The dental hygienist was pretty nice. She made sure i don't feel pain bec. I have sensitive teeth. Switch to manual vs ultrasonic scaler. Here's the thing, the good reviews don't much the service i got. I mean it's just an ok job. My previous dentists, they personally did the cleaning. The last one was the best since she takes time to clean my teeth, especially since I drink coffee. The dentist here was nice . But only came to explain the xray. That's all. That's probably how they operate since they have a lot of patients. I was expecting the dentist to do the actual exam. Do the cleaning then have the dental hygienist finish up. read more

I'm so glad to have a such great dentist Vincent Chen, DDS. End all the staff are very friendly seem like I know them for so long. I also want to let my families and my friends. If anybody else needs anything I can recommend Dr. Thanks Fatima Tayyab read more

Amazing staff, hygienist, great Dr, very personable, very thorough cleaning. I love going to the dentist! The reminder calls and scheduling is easy. Music is nice hearing while cleaning teeth. I can relax and trust that I am receiving the best care. read more

Went back to Doc Chen again. It's always great to be treated like a valued patient by him and his awesome staff. Unfortunately, I have been to dentists that don't seem to understand that its a CUSTOMER SERVICE business. Unlike medicine, most of us are stuck in HMO's and we have very little choice in our doctors. In dentistry, there are PLENTY of choices. You could drive down any busy street, and see 3 dentist offices in most cities. Dr. Chen gets this. He understands we don't have to come to him, rather he values his customers/patients. I'm glad he's my dentist! read more

Transferred over from another dentist in same building after a lot of disappointment and unnecessary Changes to my teeth with less than desirable results. Dr. Chen and his crew got it right. Shout out to Arcie for never believing me when I tell her I floss. Really love this place. Clean Freindly and effective. read more

Yesterday was my first visit to Dr. Chen's office. Walking in the door, I appreciated the low volume of the music, All staff, front desk and hygienist Angela, were friendly and efficient. I've had other evaluations where dentists very much exaggerated the dental care I needed. Dr. Chen was reasonable as to what he thinks I should have. I very much look forward to being treated by Dr. Chen. read more

I just love my new dentist. Everyone is super friendly and takes great care of you. They always remind me to come in for cleaning which keeps my teeth nice and pearly. read more

Finally...braces completely removed today after 2 years and 7 months. Thank you very much to Flora for the wonderful job and I am very satisfied. Thanks also the the staff and Dr. Chen. You rock, Flora, thanks for the job well done ... smile I might be on camera This is Riz by the way. read more

I have truly never had a better experience at a dentist office. The staff were extremely friendly, patient, and efficient. Flora was amazing, she takes the time to explain everything and truly cares about her patients. Everything is so clean. I highly recommend a visit. read more

I have a complex orthodontic case and have seen several orthodontists over the years, but nothing compares to the level of care I've received from Dr. Chen and the team. Flora, who handles my braces alignments, is especially amazing. She is skilled, gentle, and truly compassionate, and her customer care always makes me feel comfortable and confident during every visit. I've been with them for years and consistently have a great experience. Because of the trust and quality service they provide, I now bring my wife and kids to this office as well. Highly recommend this dental team to anyone looking for excellent care and a positive experience! - Jof read more

Dr. Chen's office is amazing! He's incredibly skilled and gentle. But today I want to give a shoutout to Arcie, who did my teeth cleaning with professionalism, friendliness, and thoroughness. Her explanation of gum pockets was super helpful! If you're looking for a great dental office, this is the place! read more

Personally I think Dr. Chen is great but behind the scenes he controls everything even though it looks like certain decision are being made by his staffs. They claim their fees are lower than other dentists but I didn't find that true when they filed the claims to the insurance company. They also get mad when you point mistakes and threaten you with to send the bill to collections if you have disagreements with their charges. The place is nice and fancy and that reflects in their fees too. I have stopped going here and found a better dentist who doesn't always want to make money out of you. Just remember medicine is business and all medical doctors will try to milk the dental insurance and milk you too as much as possible. Ask for all details before you go for any visits. Good luck. read more

This marks my 20th year going to Dr Chen's dental office which I highly recomnend. Special shout out to my current hygienist, Arcie. Arcie is friendly, positive, and patient. I appreciate her gentle yet through approach to teeth cleaning. Thanks for the great work! read more

Great family dentist ! Always attentive with each patient to our needs. Professional, friendly and caring goes a long way. Just wanted to take the time to say thank you Dr.Vincent and staff.. read more

I went for a teeth cleaning. Great courteous staff. Good comfortable accomodations and atmosphere. Preventative care service is amazing! I very well recommend Dr Chen, DDS to all friends and family. read more

I have been going to this practice for more than 15 years and Dr. Chen and his staff always make me feel at ease. I am always greeted with a smile and never had a bad instance. They are pretty busy but always made it a point to confirm my appointment and I never felt rushed at any of the procedures including routine cleaning, that I regularly schedule twice yearly. They accept most insurance companies and not once did I feel obligated to pay more than what is customary. They go the extra mile to make you comfortable and relaxed. Going to the dentist has not been a priority because I always feel anxious as I have sensitive teeth. The hygienist are very attentive to the areas and always checks up on me during any procedure. Mostly Dr. Chen really cares about his patients and truly takes care of the overall well being of his patients. read more

Being my first time at this dental office, I found a welcoming environment, a courteous reception staff member, Ms. Tammy presented excellent customer service, easy appointment booking, and clear communication regarding insurance authorizations and took the time to explained several financial options. Ms. Arcie explained the importance of maintaining regular dental check-ups & good oral hygiene, she took extra care during my xrays & cleaning, her attention to detail, expertise and kindness reflected her passion & dedication towards her job, I requested Ms. Arcie for my next cleaning appointment. Dr. Chen explain my Xrays, treatment options, and procedures in simple terms for me to understand. Wonderful staff, compassionate and helpful. read more

Best hands in dentistry. Was that the shot? Efficient and friendly staff. Still have clean practices in place. Why go anywhere else? read more

I have been going to Dr.Chen for the last 8 years at least and have continued since going to college. I have always had a decent experience until today. I go to college over an hour away and scheduled an appointment for this morning a while back at my previous cleaning. When I arrived for my 8am appointment, they informed me it was cancelled. I received one call with no message left and no text message sent (they've always messaged me through text). With their $100 cancellation fee, I made it a point to be there, and for a no notice cancellation on their end was very disappointing. The receptionist when I had first walked in ignored me and when she told me it was cancelled and I explained I lived quite far away and had no notice, she had zero remorse. The second receptionist was VERY kind and offered me an appointment a few hours later which I appreciated, but couldn't due to work. I hope they take this criticism to be able to fix this, because it is extremely not considerate to the clients who pay them especially considering their cancellation fee, the gas it took to get their, and the wasted time. read more

Great Dental Care, great customer service. Highly recommend! I've been apart of their company since i was 14 now i'm 19 , never done me wrong! read more

Flora is so good !!! I'm very happy with her service . She is light with her hands, gentle , caring and shows utmost concern to me. 5 stars ! Highly recommend ! read more

I always have an easy time getting my teeth cleaned here because of Arcie. I am very sensitive and had seen several dentists before meeting her. She's very welcoming and always checks to make sure I am comfortable. Best of all, she's very gentle. I can't wait to bring my kids here to get their teeth cleaned by her. I would be so disappointed if she had ever moved. I work in customer service, so I know how important it is, and that's why I am so comfortable with her. Highly recommend this place, the rest of the staff, and my dentist. read more

I'm a new patient of Dr. Chen's and I was honestly happy to finally be seen somewhere near for once. I was referred to Dr. Chen by my mom and aunt as they highly recommended me to have him as my dentist. The staff were all friendly, and Dr. Chen has great bedside manner. I'm giving this a 4 star review because there was a huge discrepancy between when I should be returning back between the hygenist and dentist. Dr. Chen said my teeth look great and I should be seen in 6 months but the hygenist who helped me out for my appointment yesterday said that I need to be seen in 4 months for an additional evaluation if I needed a deep cleaning or not. Of course, I didn't want to take any chances with impacting my oral health so as I was checking out at the front desk, Dr. Chen told the receptionist that I can be seen in 6 months but then I also told her the hygenist wants me back in 4 months which led to the receptionist to booking me for a 4 month follow up. I honestly felt a bit suspicious that the hygenist said I may potentially need a deep cleaning because I have a good record of having great oral health and my former dentist's team, who I have been seeing since I was a little kid, would have told me that. With this discrepancy I encountered, it really gives me an impression that a patient's affordability to services is not a priority in that office as I am aware that deep cleaning is very pricey. read more

Dr. Chen was recommended by a friend for my crown. I'm very happy I made the switch and start going to his dental office even if I live half an hour away. Dr. Chen and Flora are highly knowledgeable, professional and courteous. They always make sure I'm comfortable during my visit. I'm very happy with the result. I highly recommend them. read more

After 38 years, my dentist retired. Dr. Chen was recommended by a friend and so far I'm very pleased. Dr. Chen was very professional and personable. Both the hygienist and dental assistant were superb with a gentle touch and friendly demeanor; the nice woman at the front desk was efficient and accommodating. The office itself was very clean, equipped with the most modern equipment and located at a convenient location with available parking. read more

Went there 10 years ago for a cleaning special that cost $100. I let the dentist know that there is a tiny chip on one of my teeth and he proceeded to make the tooth smooth using his instrument. When I went to the front desk to make the payment, I was told the cost was $200 and not the $100 I was quoted with. I knew I would receive the dental reimbursement of $200 so I did not bother to confront with this unethical dentist. At the same time I knew I would never go back there again and would not recommend anyone do so unless you are loaded and like people taking advantage of you. You do not charge a new client $200 (double the original amount) without telling them before hand that would be the cost. What an X Whole. read more

The best dentist EVER!!! Great staff and location close to home .I changed insurances just to continue having him as my dentist .

Love, love LOVE this place. Clean, kind service! Front desk receptionists were very nice and professional!! Charisma is a very knowledgeable, friendly, and thorough hygienist. Highly reccomend this office and can't wait to go back! read more

One of the best experiences in healthcare service. Personable, genuine, accommodating, and excellent dental work. Thank you!

For years and years, Dr. Chen has been offering steadfast quality dental care. Honestly, I wish my primary care was even half as efficient as Dr. Chen and his team. read more

Prompt, thorough, professional and friendly. Overall, a great experience from entering to leaving. Dr. Chen and his staff are always welcoming and perform their tasks with confidence and enthusiasm. Great team! read more

We are visiting family here in Hercules coming from PA. My daughter's band from her braces came out and we needed to find an orthodontist to have it replaced. We found Dr. Vincent Chen's office. Flora was able to replace the band in an efficient and timely manner. She was very friendly when she greeted us and made sure to take care of my daughter's issue. I recommend this dentist/orthodontist's office if you're ever in a pinch. read more

I have visited three times as of this review (check-up, filling, and deep cleanings) and the staff have always demonstrated exceptional courtesy and professionalism. Particularly, Charisma who took additional steps during my deep cleanings to show me the visual differences between of my uncleaned left side to the cleaned right side - and provided lots of encouragement towards good dental hygiene habits. read more

The staff are very nice. The service is good. The improvement area is to ask for the permission before providing out-of-pocket additional services outside of the insurance coverage. I was surprised to get $56 co-payment when I thought it was just a regular clearing. It turned out that my Delta premium insurance covers 3 times cleans and two time oral exam per year. So I received the 3rd oral exam that I had to pay out of my own pocket which I am not happy about out. If I was asked ahead of time, I would choose no because I don't have any issue with my teeth. Update: after the initial review, I got an immediate response from the office that they apologized for the bad experience and promise not going to happen again to provide any out-of-pocket service without checking. Also, offered $100 for the apology. Thank you for taking the feedback and improving your service. It will benefit to all your customers. I am changing the rating from 3 to 4 stars. read more

Dr. Chen is solid when administering the numbing shot, ensuring a painless experience. His team has exceptional customer service and commitment to quality care, which truly stands out. read more

Yesterday I had my first cleaning visit with Arcie (dental hygienist). Everyone from the dentist to the staff, special thanks to Gabby and Mari, are very nice and friendly. Also to Arcie who did such a great job cleaning my teeth. I highly recommend this clinic. read more

I really have a fear of going to the dentist, but coming here has eased my fears. Dr.Chen is great and the dental assistants are wonderful. The office is clean and modern, as are the dental areas so you feel comfortable that Dr. Chen is not working with antiquated equipment. read more

My husband and I had our deep cleaning at Dr Chen's. Our experience is very good (as pleasant as a deep cleaning could be) and we are very satisfied. The staff are very courteous and very accommodating - my husband needed a Dr's note with very specific wordings (requirement from his workplace) and they were very quick in providing that to us. We definitely recommend this place for your dental needs. read more