Unreliable and does not follow simple instructions. But incredible dental hygienist only one I…read morethink she's Hispanic. If u can't call patients u need to let her know instead of no call . It pisses me off when us patient is not taken seriously

Five plus stars. The entire staff is excellent. Since my first visit 4 years ago, they have…read moreconsistently given great service. They gave me my smile back, which shines bright like a diamond.

I finally received an email from the boss Linda Porteous. In her email she said a lot of things,…read morebut never addressed the issue, the failed root canal. She went on to say that the dentist tried his best to help me. Again, never mentioned the failed root canal. Only after researching and finding the different places "Porteous Family Dentistry" was registered, and after trying all the different emails they use, I got one that worked. The boss Linda finally responded to me. Linda was focused and she told a story that was aimed at telling me everything was my fault. Linda never took responsibility for the dentist mistake. So, I had no other choice but to call Consumer Affairs and file a complaint. Consumer Affairs contacted me in about two days, It was nice to have someone listen and respond to me. I will be starting step two on Monday, I will keep you posted on my progress.

1 day I called maybe 4-5 months ago requesting a call back asking if they check out some tooth pain…read moreI was having they didn't wanna call me back. so I switched to a different dental office, because basically I don't want to feel like I'm bothering them even tho I was a customer of theirs for a very long time & nothing I ask regarding my dental needs should bother them neither it should be a issue. but hey I moved on nice doing business with this office it was it is. I found a better office that won't treat me I'm pestering them about my dental needs

My experience at Gretchen Gadwood DDS was absolutely tremendous. The staff was very kind. The…read morequality of care I received was remarkable. They listened to my concerns. They were very informative after every part of the process, and the cleaning was top-notch. Would recommend anybody in the bay to go visit this dentist.

We have found a fabulous dentist. For the past 45+ years, I have been going to a dentist's office…read morein Berkeley but was looking for a practice closer to our home in CCC. Dr. Gretchen Gadwood, who is located in Hercules, is everything we could hope for in a skilled, gentle and kind practitioner. Her staff is as skilled and welcoming as she is. In addition, Dr. Gadwood is offering affordable dental packages. We couldn't be happier!

Totally top notch!…read more For quality of dental care, Dr Masangkay's office is as good as it gets. She's very knowledgeable, communicative, respectful, humorous, hard-working -- and quite a skilled lefty with that drill! At other dental offices in the past, I've experienced rough, rushed, rapid drilling hastily covered with filling, which leads to quick future root canals and crowns that are expensive and painful. You wouldn't know better. Now I really appreciate it when a gentle dentist drills carefully to avoid bigger problems. Dr Masangkay took extra time to do a superior precision job. Her staff works well as a team. Premises are clean and excellent all around. Now after a few days, my molar with the huge filling feels strong with no soreness. I'm very impressed. Update: Pricing is in the top 1%, so hopefully you're subsidized.

I've been a patient of Dr Masangkay for 11 years and I can…read moreattest to her professionalism and skill as a dentist. She is very soft spoken and excellent in explaining each detail of the procedures that I am going to have. The staff and dental assistants are all approachable, professional and always smiling. I can always feel the good vibes whenever I am in the clinic for an appointment. I will definitely recommend Dr Masangkay and the clinic to my relatives and friends who are looking for a good dentist !

We loved the kindness and professionalism of the staff. They answered every question completely and…read morewith options for my decision.

Thank you Arci for a nice job with my 6-month visit, great work and feels clean, and Flora for…read morealways accommodating and added me to her busy schedule, also, to all the staff, you're all very nice and friendly .... Riz

Kind and considerate staff that explains the entire procedure up front with no hidden costs. Their…read moreperfectionism is what I've always been looking for in a dental experience. If I can go and have a positive experience anyone should be able to go. They are 5 stars all the way.

My doctor who performed my fillings on two of my teeth she was excellent very attentive with me…read moretook her time and was very detailed oriented, I highly recommend North shore Dental in Hercules if you need very good dentist I highly recommend this dental office Sincerely Anton king

Great work,friendly, helpful, clean.,close to my home and don't have to wait long…read more Thank you so very much Doctor Hồ. for taking me in today. Vân

Approximately a year ago scheduled a cleaning, general checkup…read more Upon arrival no mention of cleaning in spite of my request. Dr. Ho did check my teeth every so quickly. The concern, and reason I will not return, is the dental chair was titled almost on my head. It was unnerving and my first experience on having to near stand on my head. Very uncomfortable but may have been purposely positioned to accommodate Dr. Ho. I mentioned to her and the front off upon leaving Dr. Ho must not swivel the dental chair so extreme as to be menacing and in my humble opinion dangerous. Think about it, if they were cleaning my chances of choking were very very likely. I did not receive any kind of understanding but the take it or leave it attitude. Front office personnel could also learn effective customer interaction. Is this what dental schools are teaching now? Sub standard care and dangerous with little to no understanding.

All I wanted was an even set of front teeth this is what I got for $4600.00 and a year of my liferead more

Dr Douglas Lin (Hercules Dental Care) has been my dentist for many years. He is knowledgeable,…read moreunderstanding, a good listener. He does all dental care with high skills. Everyone in my family goes to him after experiences with other dentists. Comfortable, clean waiting area. Kind and friendly staff: Sonja, Eddie, Karen, Mari and others... if you have problem finding a good dentist make an appointment with Dr. Lin, you will not be disappointed.

They are super friendly and I really glad I chose them. 5 stars for sure. They were the best…read moredentist office I've ever been to.

The team is amazing and Dr. Lovely and her team take amazing care of me and my family, we have…read morebeen clients for over 15 years. The types of care that they provide are unmatched.

I cannot recommend Orthoworks enough! From the moment I walked through the door, I was greeted by…read moreGracie who was professional and made me feel welcomed and at ease. The office is clean, modern, and well-organized, which speaks volumes about the care and attention they put into their work. Dr. Lowe-Ching and is not only incredibly skilled but also genuinely kind and patient. Her and her assistant Alicia took the time to explain every step of the process and answered all my questions, which made me feel confident in my treatment plan. They also worked with me despite not having dental insurance anymore after I lost my job. Whether you're coming in for braces, Invisalign, or a consultation, you can trust that you're in excellent hands. What really stood out to me was how seamlessly appointments were scheduled and how little wait time there was. The entire team works together efficiently, and their attention to detail is unmatched. Thanks to Gracie, Alicia and Dr. Lowe-Ching and the entire team, my smile has never looked better! If you're looking for an orthodontist who truly cares about their patients and delivers exceptional results, look no further than Orthoworks in Hercules, CA.

3-4 years later and I'm back buying braces. Orthoworks failed to fix my open bite. The right side…read moreof my mouth is still narrow. Not only that I have spaces because the older Hispanic lady couldn't mold my retainers correctly. My retainers never stayed in place. My teeth go inward and not straight down. They also offered to fix the problem. They put brackets on my teeth and the day of my next appointment they canceled my appointment with no explanation. The brackets they put on are still on my teeth. The new orthodontist I go to laughed and stated orthoworks is known to be the western dental of orthodontists. My new doctor also showed me pictures of patients teeth that had to be corrected due to orthoworks work not being of quality. I paid for X-rays every six months out of pocket. For 4 years I paid $100 for xrays. When I requested the X-rays they sent me a picture of my first visit. There's other quality people to go to. FYI be aware they will make you pay in full before being serviced.