Magical Vacation homes was wonderful to work with and we really appreciated Marcos being willing to…read morego above and beyond!

Follow up to the issues with this rental company. Took pool heat money and never could heat the…read morepool. Offered a fourth of my heat money back if I would sign this crooked non disclosure agreement and sign away my rights. Why would a reputable company even have a form like this? Why would the optometrists that own this home that live in Rhode Island deal with this management company? Time will tell if they still will once we are done here.

Stayed for a week in November of 2025. The house was clean and beautiful. Checked in after hours…read morewith ease and checking out was a breeze. House is in great location by Disneyworld/Universal Studios. Kid friendly. Great heated pool/jacuzzi (pd extra for that). House has garage converted to a movie theater with arcade games and air hockey table. Loved loved loved the neighborhood.

Avoid this company…read more They do not manage properties properly and have caused a dangerous public health problem in Reunion, FL. They have also tried to use a sneaky means of shifting blame to another Reunion management company, further illustrating the company's inability to manage vacation homes and questionable conduct. Here are pictures from 10/19 at 550 Muirfield Loop. It's a property owned by Christopher Varacallo.

THE BIGGEST DISAPPOINTMENT: I normally would not leave a…read morereview unless it was positive. However, after dealing with Top Villas Customer Service from the day we checked in, Wednesday, 2/11 through the time we checked out, Sunday, 2/15, I felt it necessary to share our experience. We booked the Reunion 9000 home and paid the extra in advance as required, for the pool & spa to be heated (THE BIGGEST DISAPPOINTMENT). We checked in at 4:00 pm on Wednesday, 2/11 and found both the pool and spa water was ice cold. I immediately called the customer service number posted to inform them of this issue along with a few other things. The representative advised me to have pictures taken and send via email, which we did. The response to my email was received around 6:30pm Wednesday night indicating that they reached out to the management company to have all issues addressed and someone will be sent out tomorrow (Thursday). It also indicated that a refund would be issued for each day the pool was not heated. Late Wednesday evening, two couples, of which my husband and I were one, experienced issues with the water in the tank of the toilets not refilling upon flushing. I contacted customer service again and requested that this issue be marked URGENT as this was not acceptable. Thursday morning, about 10:30 a maintenance person came. I begin to walk her through the house to show the various things and she stopped me saying "I'm here to address the URGENT bathroom issue". I told her about the other things, including the COLD POOL & SPA, and she replied, "I will see what I can do, but if I can't fix, someone else will be sent". She did replace the gadgets in both toilet tanks. I then asked her if she could check the pool while she was here. When we walked outside, we found that the pool vendor was there (he didn't introduce himself; didn't let us know he had begun working on the heating element). The maintenance lady walked ahead of me and one of my guests and spoke with the pool vendor and then came back to us and said "he has turned off the box and is working on it now and will let you know when he is finished". She then said the temp is reading 83....(help me make sense of this is what I asked -- what was she reading to get that temp if the box is off while the technician is working on the heating element and would be turned on when he finish?). She left. About 2:30, I called customer service again and asked if the heat was fixed for the pool/spa and if someone could please come out and show us what to do. I called again about 5:30 asking for help in how to get the heat working for the pool & spa. Still nothing. About 7:30 Thursday night, I received an email that the management company said my concern was addressed and the temp was reading at 85 as they checked it remotely. Imagine my shock to this response. Friday morning - the same thing - water still cold. The pool cleaner shows up as the cleaning schedule for Reunion 9000 is Tuesdays and Fridays. My husband spoke with him to tell him about our issue and he emphasized that he was there to clean the pool only; however, he did note that the pool was cold even though we had the spa timer on. My husband asked if he could assist any further but he emphasized that he was the pool cleaner only not a technician. I emailed customer service again and informed them that the pool cleaner was onsite hoping they would give him permission to some way help us out. Again, nothing. It is now Friday at 5:00 pm - the time our Chilling & Grilling Poolside is to start. Of course, no one wanted to get into a cold pool. I apologized all evening for the disappointments our guests experienced. It is now Saturday morning. Pool still cold. Top Villas indicated they have notified the Management Company of my disappointment and would keep me updated on their response. Saturday afternoon, the cleaning crew was cleaning up the house next door and we entered a conversation with one of the ladies and voiced what we were experiencing. She came over and also witnessed that the water in the pool was cold; she encouraged us to keep communicating our concerns and she would also try to reach someone and notify them. She then advised us to make sure we check out by 10 to avoid a late fee as they have to clean and get ready for another group checking in at 4. Sunday 2/16 @ 8:30am. The majority has left, we check the pool and to our surprise its warm. Maybe we went through this disappointment so that it can be in order for the next group checking in. Its Monday, 2/17 and I'm told our file is being handled by the office in the UK since we are no longer in the house. They also informed me that they have 28 days to resolve any concerns. I responded that it is well documented and I'm sure it will not take 28 days to process our refund. Respectfully, Yvette

Booked a vacation 3 months in advance, in error I entered one letter in my email wrong . I been…read moretrying to clear this error up with customer service, account service and still as of today no help they say they need a email from the email that booked the reservation but the email is wrong and they will not change it so my family will lose over 3 thousand dollars because we can't get in to the house without a code which will go to the wrong email. We have provided them with the credit card information, the phone number on file, the address and state of the person who booked the vacation and still this is not enough. This has been going on for 2 months now and our trip is coming up soon. We have our plane tickets, park tickets, car rental and most of is will be lost and they don't care . All because one letter was missed type in a email. The worst customer service I have ever experienced. I will be fighting with them until the last day which is June 17th. They just want to keep my money but not without a fight. The worst service I have ever received.

I booked a vacation home in February. All payments was completed March 7,2023…read more I was suppose to have the rental home address and gate code. I have not received either. I've been calling from 8am. I spoken with Yash. I've spoken with D. No one has been able to give me information for the rental home. I left a message on the Property Manager voicemail. I've sent an urgent email Orlando Vacation home and still nothing. This is urgent, I have a rental and packed to travel and I can't seem to get any assistance as to where I will be staying with my family. Emailed Jennifer, Trey, spoke with Dee as well. I finally got the vaccination rental at 4:40pm. Jennifer did repeatedly apologize, however it is excusable for not being organized. They did not have that property ready until that day and after my check in time. The rental was nice and accommodating for my grandkids. Would I book them or advise anyone else? NO. I would spend more money for less stress.

Just got home from our stay at champions gate, needless to say it was not what was expected. First…read moreoff the pictures on the website compared to what you get must be enhanced. First things first the couch was so old the leather was flaking everywhere, we paid for pool heat which most certainly wasnt on the first day or two they had to send someone out to up the heater. The wifi was not working either so that was a problem as well as they send someone out to check it the guy tells me yea they reset the router so it wont work with the password they gave us. Also keep in mind what they dont tell you is they have 24 hours to address a problem and they never tell you that they are coming , if they even do come which was rare. The arcade in the game room was also broken and could not be fix when they finally sent someone to look at it so thats very frustrating to pay for something that was broken. Then one of my guests arrived and they went to sleep on there bed and the bed fell through so now we were down a bedroom. These houses are definitley not well managed or maintained and it really shows. At what we paid for the house we should not have had as many problems as we did. Then to add more headaches the dishwasher wasnt working, and when i contacted the guest relations they just didnt respond to my emails anymore or even call me back. I would never stay here again and definitley not recommend staying here. Spend your money elsewhere. Also if security is an issue for you they face all there doors to the house inside out so anyone can just pop a pin out of the hinges and remove a locked door!!! So crazy stay away , far away!!

Melanie made trivia so much fun!!! Won so many free drinks! Such a fun game experienceread more

Man oh man! Words cannot express how much I love this vacation home! It was big, beautiful,…read morespacious, and just an all around awesome experience! Since my dad retired, and moved to Florida, my brothers and I decided that we would alternate holidays to go down to visit. This year, we rented this home to spend Thanksgiving with my dad and his wife. This home is close to I-4, and the theme parks. We didn't partake in any theme parks because being with family, in that nice home was enough. The home we rented had 5 bedrooms, 4 bathrooms, dining room, living room, kitchen with an island, a breakfast nook, laundry room, garage that was converted into a game room, den, and patio with a pool. As I stated, words cannot express the awesomeness of this house! Hopefully, the pictures will!

Worst experience ever. They put me in a dirty unit. My sheets on all the beds, had hair, bug legs…read moreand, other debris. The bathrooms and kitchen were also disgusting. I tried reaching out and they would only text me back every other text. I also tried calling but no one would answer or return my call. I'm leaving the unit and will never use them again. Poor communication, dirty unit. I Would NOT Recommend ..

We hired Orange Realty Professionals LLC / Orange Vacation Homes because we had a great experience…read morewith a short term rental and they were referred by a well-known realtor friend. They also seemed to know the rental market rates better than our other company where I had to do my own research. Having had rental properties managed by property managers for over 20 years, we have never had an issue with a renter, ever. This was not until Orange Realty. They grossly overstated their experience in long-term rentals and quietly whisked away any issues. They took over our contract from the previous company and we agreed the same services would be provided - frequent check-ins, check out reports, maintenance, repairs and deep cleaning upon move out. They even bragged about how they keep their rentals as they would keep their own house (if that's trues, yikes...). The renter that was put in before they started with us was all good, moved out and they had a really hard time finding a new renter for some strange reason as we never had this issue in the past. Our house was immaculate, 5 minutes from the airport and 10 minutes from Lake Nona, a prestigious area with lots to do. So, they strong armed us to rent to a family of a grandmother, mom, and SIX young children and a dog. We never allowed pets in our house as I am highly allergic. Their credit score was in the 500s. Darryl and Sonia said this was the only option and we needed to take it or risk not renting for many months. They assured us that they have six children and would keep a very close eye on the property. And, they would take a very large deposit. We begrudgingly agreed. A few months into the rental, the tenants called ME. This has never, ever happened before. They said that Darryl was incredibly rude to them and would not respond to their calls. Darryl dismissed this as they were 'difficult'. There were many issues throughout the rental with repairs, lawn not being taken care of, disturbing neighbors, mounds of trash not taken out, etc. There were also several cars being reported at the house on a regular basis. Nothing was being addressed. After getting constant complaints from the next door neighbors to deal with this, I asked Darryl to take care of this or remove them from my property. They refused to do so and thought everyone was over-reacting. I was deeply concerned about the state of our property. I also never saw any reports from the previous renter moving out or the 'regular' reports we were supposed to be receiving. They were in the house regularly for 'maintenance' (and we found out later that nothing was actually done correctly per the contractors we hired). We were simply told they were dirty and messy but that was all. When the lease finally ended, the renters refused to leave and Darryl did absolutely nothing about it and told us to hire an attorney! We told him he needed to go inside the property and get photos. I couldn't believe what I was seeing!!!!!! It was completely destroyed - AC was covered in muck, water leaks, cabinets ripped off, old food, trash and flies everywhere. My heart sank. I had an attorney devise a letter of eviction and I delivered it to them. They left just before the cops would have come to pull them out. It took us several months to get the property back to a livable state. Now, we have sell the property because we did have the $50k+ and many months without revenue to cover this. A horrible loss with incredibly negligent property managers. I learned from their staff that they had had this issue at least two other times and that we should never have trusted them with such a nice property. Don't be their next victim. Lesson learned!

I'm comparing this location with the Sarasota location, which has many amenities and is well kept…read more The not so good: We were put in a spot that didn't seem to be completed. It was on shells rather than pavers. We didn't have a picnic table at our site. I've never been to a camp resort that didn't provide picnic tables at the sites. The pool was being renovated, which was not indicated on their website. We visited during spring break, so this is a terrible time to renovate the pool. The comfort station by our site did not have benches or hooks in the showers for your toiletries. There was construction being done near the entrance, and there weren't any signs providing a detour to get in. The clubhouse seems like it's a cleared out church space, full of tables and nothing else. The traffic in this area is horrible, but it is close to the theme park area. The good: the landscaping that is done is beautiful. The staff are very friendly and helpful. A picnic table was brought out after we complained. (I'm just surprised they're not already on the sites. ) The bathrooms are cleaned. The dog park, although small, is a great amenity for dog owners. There are several dog waste stations. They have planned monthly activities. It's doubtful we'll return to this one unless they make significant changes.

I have been a full time resident at this RV park since December 2023. My occupancy here has been…read moreriddled with harassment and discrimination from the manager, Dave for months. The latest instance was during this past week when hurricane Milton was threatening to be the worst hurricane to ever hit Florida. Many residents, including me, were outside preparing their trailers and other property for the storm when Dave rode up to my site on his golf cart and immediately started yelling at me. All Because I was parked on the grass and apparently "it's against the rules" only for me and my family though. His mannerisms were aggressive and he was extremely belligerent. Noticing the aggression from Dave from across the street, a short-term visitor of the park walked over to try to settle things down. Dave immediately turned his aggression toward him, and upon realizing he was not going to be able to bully this person, he immediately got in his golf cart and drove away. This behavior has gone on for months with this manager targeting me with so-called rule violations for things that other tenants are not being held to - so, essentially discrimination coupled with months of harassment. Keep in mind that in this particular instance there was a giant hurricane coming - which ended up causing lots of damage throughout the RV park - and instead of working to prepare the park for it, Dave was out driving around looking for violations and yelling at people. I'd like to add that myself and another spent our time going through the park flipping picnic tables and/or strapping them down to help prepare the park for high winds. If you like getting yelled at and harassed, this RV park is right for you. Me and my family are loved throughout the community and have made friends with just about everyone... and in doing so we have yet to hear anything positive about Dave. Most if not all the residents dislike him and complain about his lack of respect and tendency to "be in charge" We have complained about this manager for months, and so have others. Why haven't you done anything about it? At

I would not recommend this company at all!!! They also go by the name of Magical Stays!!! Stay…read moreaway!!! I stayed with them in February and would never stay again. Items that are advertised are missing and when asked about them Peter one of the owners advised that he was sorry the previous guest broke them. When I advised how upset I was someone else answered that I did not realize was on the phone with us it was some woman with an accent. She talked to me like how dare I complain something advertised was not there. Now lets talk about the pool tech that came during my stay. Never notified us they were there just arrived and DEMANDED we get out of the pool. Very Rude. DO NOT RENT FROM THEM AT ALL!!!

WARNING!!! If you have a property managed by MAGICAL STAYS or LOYALTY VACATION HOMES in the…read moreKissimmee, Davenport area, I suggest you visit your property. We had been away since March and holy $hit! If you know of any groups to post this in, please let me know the name. Since they refused to meet with me in person to walk the house refuse to cancel the contract and refuse to let me self manage unless they still collect 20% I am going to make it known everywhere to BEWARE! WOW!!! They are the absolute worst. When they finally agreed to a conference call the day before I left Kelly R. the internal phone person screamed liar at me while her kids and dogs barked in the background. They have refused to come see the property while I was in town. They have refused to to do just about anything we have asked. Weeds growing out window seals Palm Tree leaning on our house Piles of dirt from Ants inside the house Roaches in the house ( never in 10 years have we seen one) 7 Light bulbs burned out Black Hair in the beds Book shelf (never before seen) suddenly appeared on the pool deck Broken Lamps Curtain rods that were so broken up they were not straight but zig zags Kitchen garbage cans strewn outside for months Leaking faucets. The bathroom to the pool was locked from the inside and they no longer had the key, we have no idea how long it was like that. The grill falling down bc it was missing a wheel.

We hosted a team meeting here and it was awesome! Plenty of space to conduct business meetings…read morewhile fostering team building in a casual environment. The amenities kept everyone entertained so well that no one needed (or wanted) to leave the property. Amanda, the property manager, is as good as they get! She was always available, helped handle the details, and provided great recommendations that made our stay easier and more enjoyable. Overall, this is a great property that can accommodate both business and large family needs. We hope to come back!

What an amazing experience. We hosted a meeting here and the venue was perfect! The amenities…read moreprovided a great balance for business focus and casual creativity along with fostering an environment for team building without ever having to leave the property. The onsite manager, Amanda, is phenomenal! She handled all the time consuming tasks of executing a meeting and made arrangement easy. Would highly recommend this place for family gatherings or business retreats/meetings and can't wait to host another one!