This is our third time booking with Magical Vacation Homes. All three houses were amazingly clean…read moreand very welcoming for our whole family. Everyone enjoyed the game rooms. We have stayed in two houses in Champions Gate, and one in Reunion most recently. There have never been any issues with these homes.The neighborhoods have great amenities and are situated close to all the theme parks. The staff is always very helpful with any questions about the houses. They get back to us very quickly. This time, we wanted to add late checkout during our stay, and Kat was super helpful adding this option to our booking. Kat spoke with me through text messages and even called to confirm the late checkout was added. She is a joy! Magical Vacation Homes provides good discounts throughout the year. We highly recommend booking with them, and we will definitely book with them again in the future!

Jasmine was such a great help during the process of securing our reservation (#8238224) along with…read moreothers. She really had an exceptional hospitality that allowed us to be comfortable with asking questions, seeking guidance and ultimately having an assurance that booking with magical vacations was the right thing to do. She had a very good knowledge on the resort amenities and pointed us in the right direction for resort resources. Thank you Jasmine for alll of your help.

Avoid this company…read more They do not manage properties properly and have caused a dangerous public health problem in Reunion, FL. They have also tried to use a sneaky means of shifting blame to another Reunion management company, further illustrating the company's inability to manage vacation homes and questionable conduct. Here are pictures from 10/19 at 550 Muirfield Loop. It's a property owned by Christopher Varacallo.

Thank you for the expensive experience. My review is intending to catch the eyes of those looking…read morefor what could possibly go wrong with the above management company/property... 7708 Excitement Drive AKA Excitem-ANT Drive. (Ants a lot of them) We walked into a home that was not cleaned from the previous tenants. Getting that across to the management office was like pulling your own teeth. I called the number they provided for issues. I got a message saying application error after being on hold. Then I repeated the process x14 times before I pushed the emergency button. I got someone named Stephanie on the phone that took care of me. We talked often as she seemed to be the only one who got stuff done at the company! Kudos for getting in touch with her!! Night one the management company put us in another one of their homes and refunded us night (still haven't seen the refund) took them the better half of a day and a half to get us in the original house. When we did the ants were still there Say it to yourself out loud....I am willing to go on family vacation and look at ants daily in the kitchen and be okay with replacing all food items that were purchased and washing all dishes that ants were in contact with. They were in the kitchen. Property management sent out pest control. The put bait out. And the ants loved it. It was like a daily buffet. We didn't use the kitchen counters or the space because this to my family isn't clean. (Talking with on staffer at the property management office said they are sugar ants and not a big deal - put your food with sugar in the fridge. Another staffer told me they are sugar ants looking for moisture. Both staffers acted as if in a million dollar VACATION home this is an expectation.) Maybe the people I communicated with about my issues this is a normal day in their life dealing with the insect at their house. Definitely not okay at my house. . If I owned the house I would be embarrassed. Just as I was to introduce this experience to my family. Every day the family mentioned the found more ants in a different part of the house. I sent a text emails with pictures of a snapshot of what we got to experience. It was handled with a service person for ants, So good on the management company on responding right!? Getting ahold of anyone at the company was difficult. On check in day alone I spent hours trying to get ahold of someone. Finally figured out they answer the emergency (press 5) on the phone number.. all throughout my VACATION I spent dealing with all issues at the house. Leaky laundry washer, malfunctioning smoke alarm, ants, algae in the pool. Explaining the ants infestation to the family members you invited on vacation and your children....fun right on vacation right!? We booked this rental because it looked phenomenal. I don't know how I ended up paying the price I paid $3100 to do experience a vacation home uncleaned night 1, with ants, leaky washer, with a private pool that ended up with green algae/moss. My wife will not let us and our family return to this property.. Explaining daily why we have to buy new food because the ants took it over is not something someone should have to do on vacation. Nor is it a vacation when you see 2 different house service people. (Maintenance, pest control) there are so many places to do business with down here.... Unfortunately this was a tough expensive experience. I don't know what the fix should have been...(maybe finding us a property that could get us in if vacant) another idea is that when a service needs to happen....should I bet the person to be taking to the pest control or should there be a liaison from said management company there to handle it.... However I wasn't able to book another property after day 1 and 2 and 3 of issues. I would have loved to book a hotel for 8 or get out of this infested house... But that's not possible when you are binded by the money you already spent on this rental. Again a truly expensive experience lesson learned. Make it make sense. Reach out for questions. I have pictures of the roaches and will upload them if this could help someone else decide who to do business with. bryansmithatc@gmail.com reach out This might be standard for some companies to respond this way. After all is done - we checked out on Monday and the management company allegedly is only refunding a night with all these issues I encountered. I fully expect the response to be something similar to [ Thank you for taking the time to review Florida Vacation Homes. We work very hard to provide every customer with excellent service. We are sorry we did not meet your expectations. Please contact our manager at (866) 314-7386. We would be happy to hear more about your experience and properly assist you.] Of which when trying to call and get ahold of someone to do anything...it's leave a message or application error message. Comical. Unfortunate Respectfully, Bryan Smith Oklahoma City

Top Villas is a great company to work with, and in my opinion, one of the most professional and…read moreluxury booking companies around. I have worked with Top Villas for several years as a partner in the industry. The care that the team gives to guest needs is second to none. The team is very responsive and professional. There are not many booking companies that provide great all around service to both guest and partners, but the team at Top Villas pulls it off well :) They also have a huge inventory of luxurious homes that can really make a family vacation or retreat a memorable and relaxing one!

In July of 2026 I rented 'Oceanside 3' through Vrbo with Top Villas as an unacceptable host. The…read moreunit rented was #G318 located at North Coast Village, 999 North Pacific Street, Oceanside, CA 92054. The unit we rented had clearly not been maintained since it had many obvious faulty (and unsafe) items. Top Villas lack of concern on this issue was troubling. Top Villas staff provided poor to non-existent customer service. I would never rent any property from Top Villas again. I would not rent this unit from anyone until its maintenance deficiencies were corrected. The pictures posted on the rental website were clearly older, for the unit is considerably run down now. The community property was excellently designed, maintained and cleaned by the North Coast Village HOA. The host charged me on different schedule than my Vrbo agreement. I spent a lot of time trying to get that corrected. After I discovered the first Top Villas employee I talked to had told other Top Villas employees things I never said I avoided phone contact and switched to IM and email. A lot of info from the host was contradictory or not provided. When they finally agreed to the Vrbo payment schedule they didn't actually follow it until I contacted them to correct it (again). Key drop off info not provided, even when requested. There were many more examples of contradictory or deficient information. There were more deficiencies than I care to write about in this review. I have already spent more time than I want to in dealing with both Top Villas and Vrbo. The worst deficiency was the electricity. Shortly after checking in on Saturday half the 1st floor of just this unit lost power. That took out the WiFi, the main TV and bathroom lights. I traced it to a faulty GFI at the bathroom sink and/or a bad outlet near the table. I notified Top Villas that evening. 4 days later, at 4:38 AM Wednesday I got an email stating electrician would arrive 8 AM 'tomorrow'. At 6:30 AM Wednesday (after I woke up) I queried them and found out the electricians were actually scheduled for 8 AM Wednesday not Thursday! The electricians were from a local business and were great. They said it would take a full day to correct all the deficiencies they saw. They took care of the issues they were contracted for and believed the unit was safe for occupation, but still needed a lot of work. I requested a partial refund from Top Villas equivalent of one day's stay. Top Villas would not issue any refund to me for loss of use, unusable amenities and the work I had to do on their unit unless I signed an agreement that limited my ability to post a review. I didn't sign. Both of their financial offers were much below what I was willing to accept. After contacting Vrbo they interceded on my behalf, getting the NDA requirement removed, but the loss of use refund is still too low for me to accept. It has been 2 weeks since we checked out and Top Villas last communication to me is that we are in an 'impasse'. They have done nothing to remediate the loss of our use of the rental unit.

I booked a vacation home in February. All payments was completed March 7,2023…read more I was suppose to have the rental home address and gate code. I have not received either. I've been calling from 8am. I spoken with Yash. I've spoken with D. No one has been able to give me information for the rental home. I left a message on the Property Manager voicemail. I've sent an urgent email Orlando Vacation home and still nothing. This is urgent, I have a rental and packed to travel and I can't seem to get any assistance as to where I will be staying with my family. Emailed Jennifer, Trey, spoke with Dee as well. I finally got the vaccination rental at 4:40pm. Jennifer did repeatedly apologize, however it is excusable for not being organized. They did not have that property ready until that day and after my check in time. The rental was nice and accommodating for my grandkids. Would I book them or advise anyone else? NO. I would spend more money for less stress.

Just got home from our stay at champions gate, needless to say it was not what was expected. First…read moreoff the pictures on the website compared to what you get must be enhanced. First things first the couch was so old the leather was flaking everywhere, we paid for pool heat which most certainly wasnt on the first day or two they had to send someone out to up the heater. The wifi was not working either so that was a problem as well as they send someone out to check it the guy tells me yea they reset the router so it wont work with the password they gave us. Also keep in mind what they dont tell you is they have 24 hours to address a problem and they never tell you that they are coming , if they even do come which was rare. The arcade in the game room was also broken and could not be fix when they finally sent someone to look at it so thats very frustrating to pay for something that was broken. Then one of my guests arrived and they went to sleep on there bed and the bed fell through so now we were down a bedroom. These houses are definitley not well managed or maintained and it really shows. At what we paid for the house we should not have had as many problems as we did. Then to add more headaches the dishwasher wasnt working, and when i contacted the guest relations they just didnt respond to my emails anymore or even call me back. I would never stay here again and definitley not recommend staying here. Spend your money elsewhere. Also if security is an issue for you they face all there doors to the house inside out so anyone can just pop a pin out of the hinges and remove a locked door!!! So crazy stay away , far away!!

I wouldn't stay here if you paid me. Tells everyone they can park 5 cars, have no available…read moreparking. Couldn't find a spot in a mile from our rental. Parked it behind a legal spot as there were no spots available and towed us for $255.25 cash or bank check! Look elsewhere. The houses are poorly maintained, and it is a pain to get in and out with their single entrance that backs up and has you waiting over 15 minutes to get in.

Melanie made trivia so much fun!!! Won so many free drinks! Such a fun game experienceread more

We hired Orange Realty Professionals LLC / Orange Vacation Homes because we had a great experience…read morewith a short term rental and they were referred by a well-known realtor friend. They also seemed to know the rental market rates better than our other company where I had to do my own research. Having had rental properties managed by property managers for over 20 years, we have never had an issue with a renter, ever. This was not until Orange Realty. They grossly overstated their experience in long-term rentals and quietly whisked away any issues. They took over our contract from the previous company and we agreed the same services would be provided - frequent check-ins, check out reports, maintenance, repairs and deep cleaning upon move out. They even bragged about how they keep their rentals as they would keep their own house (if that's trues, yikes...). The renter that was put in before they started with us was all good, moved out and they had a really hard time finding a new renter for some strange reason as we never had this issue in the past. Our house was immaculate, 5 minutes from the airport and 10 minutes from Lake Nona, a prestigious area with lots to do. So, they strong armed us to rent to a family of a grandmother, mom, and SIX young children and a dog. We never allowed pets in our house as I am highly allergic. Their credit score was in the 500s. Darryl and Sonia said this was the only option and we needed to take it or risk not renting for many months. They assured us that they have six children and would keep a very close eye on the property. And, they would take a very large deposit. We begrudgingly agreed. A few months into the rental, the tenants called ME. This has never, ever happened before. They said that Darryl was incredibly rude to them and would not respond to their calls. Darryl dismissed this as they were 'difficult'. There were many issues throughout the rental with repairs, lawn not being taken care of, disturbing neighbors, mounds of trash not taken out, etc. There were also several cars being reported at the house on a regular basis. Nothing was being addressed. After getting constant complaints from the next door neighbors to deal with this, I asked Darryl to take care of this or remove them from my property. They refused to do so and thought everyone was over-reacting. I was deeply concerned about the state of our property. I also never saw any reports from the previous renter moving out or the 'regular' reports we were supposed to be receiving. They were in the house regularly for 'maintenance' (and we found out later that nothing was actually done correctly per the contractors we hired). We were simply told they were dirty and messy but that was all. When the lease finally ended, the renters refused to leave and Darryl did absolutely nothing about it and told us to hire an attorney! We told him he needed to go inside the property and get photos. I couldn't believe what I was seeing!!!!!! It was completely destroyed - AC was covered in muck, water leaks, cabinets ripped off, old food, trash and flies everywhere. My heart sank. I had an attorney devise a letter of eviction and I delivered it to them. They left just before the cops would have come to pull them out. It took us several months to get the property back to a livable state. Now, we have sell the property because we did have the $50k+ and many months without revenue to cover this. A horrible loss with incredibly negligent property managers. I learned from their staff that they had had this issue at least two other times and that we should never have trusted them with such a nice property. Don't be their next victim. Lesson learned!

Worst experience ever. They put me in a dirty unit. My sheets on all the beds, had hair, bug legs…read moreand, other debris. The bathrooms and kitchen were also disgusting. I tried reaching out and they would only text me back every other text. I also tried calling but no one would answer or return my call. I'm leaving the unit and will never use them again. Poor communication, dirty unit. I Would NOT Recommend ..

Sun Retreats is a must for anyone visiting the Orlando area. The park is professionally managed by…read moreDave Hillyer. He maintains a safe clean well maintained RV park. We were in the park through a major renovation and was beautifully orchestrated by Dave. Dave also has a professional staff which makes life fun and easy in the park. We leave to start another chapter in our lives, and we will definitely miss Sun Retreats Orlando Champions Gate.

I have lived at this property for over a year, and unfortunately, my experience has become…read moreincreasingly uncomfortable. My biggest concern is an employee named Eric. His interactions with me have repeatedly felt rude, aggressive, and intimidating. On one occasion, he was walking directly through the lot I rent, in front of my RV. Because I have cameras around my RV for the safety of my dog and myself, I simply asked if everything was okay. His response was unnecessarily rude and aggressive. Since then, whenever I see him, I feel uncomfortable and, honestly, afraid. I understand that I rent the lot and that the property belongs to the company. However, I believe residents deserve to be treated with basic respect and courtesy in the place they call home. Recently, I went to the office to ask questions about my rent while Eric was on the phone. I understand he was busy, but he spoke to me very loudly and said, "Excuse me, I'm on the phone." I felt completely dismissed. There is a professional way to communicate with a tenant, even when you are busy. I want to acknowledge that I met Jerek from management, and he was extremely kind. He shook my hand, gave me his information, and made me feel welcomed and like he was genuinely there to help. I honestly wish I had reached out to him about my concerns that day. I also want to recognize the employees who have treated residents with kindness. Jonathan was always helpful, and the employee who took over his position has been wonderful--kind, patient, and respectful. I truly appreciate her. The reason I waited so long to leave a review is because I wanted to give the property and management an opportunity to improve. I like to see the good in people, and I hoped to see positive changes. Unfortunately, I have not seen the changes I hoped for. I am honestly concerned that speaking openly about my experience could make management want me to leave the property. However, I believe residents and future residents deserve to know what my experience has been, particularly regarding my interactions with Eric. I hope management takes these concerns seriously and works toward creating an environment where every resident feels respected, welcomed, and safe.

I would not recommend this company at all!!! They also go by the name of Magical Stays!!! Stay…read moreaway!!! I stayed with them in February and would never stay again. Items that are advertised are missing and when asked about them Peter one of the owners advised that he was sorry the previous guest broke them. When I advised how upset I was someone else answered that I did not realize was on the phone with us it was some woman with an accent. She talked to me like how dare I complain something advertised was not there. Now lets talk about the pool tech that came during my stay. Never notified us they were there just arrived and DEMANDED we get out of the pool. Very Rude. DO NOT RENT FROM THEM AT ALL!!!

WARNING!!! If you have a property managed by MAGICAL STAYS or LOYALTY VACATION HOMES in the…read moreKissimmee, Davenport area, I suggest you visit your property. We had been away since March and holy $hit! If you know of any groups to post this in, please let me know the name. Since they refused to meet with me in person to walk the house refuse to cancel the contract and refuse to let me self manage unless they still collect 20% I am going to make it known everywhere to BEWARE! WOW!!! They are the absolute worst. When they finally agreed to a conference call the day before I left Kelly R. the internal phone person screamed liar at me while her kids and dogs barked in the background. They have refused to come see the property while I was in town. They have refused to to do just about anything we have asked. Weeds growing out window seals Palm Tree leaning on our house Piles of dirt from Ants inside the house Roaches in the house ( never in 10 years have we seen one) 7 Light bulbs burned out Black Hair in the beds Book shelf (never before seen) suddenly appeared on the pool deck Broken Lamps Curtain rods that were so broken up they were not straight but zig zags Kitchen garbage cans strewn outside for months Leaking faucets. The bathroom to the pool was locked from the inside and they no longer had the key, we have no idea how long it was like that. The grill falling down bc it was missing a wheel.

We hosted a team meeting here and it was awesome! Plenty of space to conduct business meetings…read morewhile fostering team building in a casual environment. The amenities kept everyone entertained so well that no one needed (or wanted) to leave the property. Amanda, the property manager, is as good as they get! She was always available, helped handle the details, and provided great recommendations that made our stay easier and more enjoyable. Overall, this is a great property that can accommodate both business and large family needs. We hope to come back!

What an amazing experience. We hosted a meeting here and the venue was perfect! The amenities…read moreprovided a great balance for business focus and casual creativity along with fostering an environment for team building without ever having to leave the property. The onsite manager, Amanda, is phenomenal! She handled all the time consuming tasks of executing a meeting and made arrangement easy. Would highly recommend this place for family gatherings or business retreats/meetings and can't wait to host another one!