Magical Vacation homes was wonderful to work with and we really appreciated Marcos being willing to go above and beyond!

Follow up to the issues with this rental company. Took pool heat money and never could heat the pool. Offered a fourth of my heat money back if I would sign this crooked non disclosure agreement and sign away my rights. Why would a reputable company even have a form like this? Why would the optometrists that own this home that live in Rhode Island deal with this management company? Time will tell if they still will once we are done here. read more

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The vacation home we rented from magical vacation homes was horrible. It's in the reunion gated community. The chairs were broken things literally falling apart. Washer didn't work. I would not recommend this company to anyone. Every add on was expensive. I can only say my care team Rep Kat Rios was our only saving grace. She was fabulous. Beyond that our family of 9 had a horrible experience with this resort home. read more

Marcus helped us have a smooth booking process! Will definitely contact him again! 8202191 Marcus read more

We've booked with Magical Vacation Homes a few times now, and every time has been a wonderful experience -- especially thanks to Manny! He helped us find the perfect vacation home at Reunion Resort that fit exactly what we needed for our family. He's incredibly accommodating and really goes the extra mile to make sure everything is just right. This trip was especially memorable because of how much fun our kids had -- they were thrilled with all the pool toys provided, and the water park at the resort was a huge hit. It's clear that Manny and the team care about creating special experiences for families, not just providing a place to stay. We've recommended Magical Vacation Homes to our family and friends, and we'll definitely continue to book with them -- and with Manny -- for all of our future trips. Highly recommend! read more

Family of 20 booked, only 5 cars allowed -- stranded, stressed, and cars towed. Never again. Large Family Booking Alert! The house may sleep 20, but only 5 cars are allowed. Hidden rule, rude staff, and towing threats left us stranded at midnight with a one-year-old in the car. Worst experience ever. Magical Booking Homes at Windsor Island Resort completely ruined our trip. The "5-vehicle limit" was never clearly disclosed on the magicalvacationhomes website under the listing. When we begged for 4 extra passes, management only gave us 1. We even watched cars being towed and had to consider leaving ours at Walmart overnight. Even family members who lived nearby weren't allowed to visit, despite being on the guest list. We were told no one, even guest on the list, were allowed to drive in because there were more than 5 cars. Those are very important rules that should always be clearly disclosed prior to booking. The house itself was nice, but everything else -- the lack of transparency, rude staff, and unfair rules -- was a nightmare. We had a minor inconvenience due to the tv not working downstairs. However, we just went to a restaurant. Anyways, Never again. read more

I booked a VRBO 3-4 months ago for a night before we need to check into our Disney hotel. 3 weeks before our trip, I got an email saying the unit has sold and I need to cancel my VRBO reservation and contact Magical Vacation Homes to rebook. I was told that, "all of the units are the same and I probably won't notice the difference. The price will also be no different". Great, I thought. Should be an easy transition. I just needed to call Magical Vacation Homes and book directly with them. I called them. They couldn't find my reservation. The customer service rep told me that I could not book a condo through them because their policy is a minimum of 2 nights. I don't need 2 nights. I only needed one. I said I was told to contact the manager, Reina Soto Sr. if I had an issues with this. THE CUSTOMER SERVICE REP TOLD ME THAT REINA WAS THE PERSON WHO TOLD HER I COULD ONLY BOOK ONE NIGHT. She forwarded her my information 3 days ago and they've yet to reach out. I booked somewhere else. Steer clear of this company. read more

I booked a reservation only for the house to be sold. I called Magical because I needed to find an alternative solution and I ended up speaking with Jasmine (8200122). Initially I was upset but by the end of the conversation Jasmine was very helpful and I hung up very pleased and satisfied. read more

Amazing Customer Service! Danielis Santana, amazing!!! Courteous, prompt, thorough. I will definitely plan any future vacations with this company and Ms. Santana. read more

I reached out to Magical Vacation Homes yesterday through their website for help with a new reservation. Marcos wrote back within 15 minutes. I was using their new "make an offer" feature that I was not familiar with. While he was not able to make the final approval on a Sunday without management there he walked me through the whole process, and I woke up this morning to an accepted offer . reservation #8192240. We exclusively use Magical Vacation Homes when traveling to Orlando and this is probably our 12th reservation. My experience with Marcos yesterday only reinforces my decision. He exemplifies the best in customer service! read more

Worst rental experience we have ever had. We arrived and no games and TVs work. Fridge did not work, ruined our food we bought. No one can come fix this until Monday when we arrived on Friday. Call about pool heat, and they claim it is 350 bucks extra. I ask them why it isn't complimentary at this point when nothing else here works. They say they can't help me. I tell them to do the heat. But we have multiple families here and I can't change my friends card on file. So I say to wait until I ask him and they go and charge my friends card 400 not 350 for heat. Then they do not answer me. No manager is available to handle anything or fix anything. This is the worst run place ever. They also go and tell me pre checks were done on all the TVs and games by their team. Funny somehow it all broke between when they checked on Friday until we arrived on Friday. I have asked over and over to speak to a manager and I am told I can't. Avoid this place at all costs! read more

I recently called and spoke with Amanda about options for a group of 8 adults in April of 2026. (Inquiry 8211643.). We had a very nice chat about what our group (8 adults/4 couples) and our interests (spending time together, enjoying the resort amenities, a private pool). Almost immediately after we ended our call, I received information about several different options that were spot on! It was so much easier than wading through all the options myself! Highly recomend!! read more

When booking for an out of state stay, communication is everything. From the very beginning Ada G. was communicative and responsive with any hiccups we had regarding our reservation. She was always pleasant to communicate with and always willing to hear any concerns we had. She was able to find us a solution when presented with a problem and hiccup with our reservation and we have nothing but great experiences working with Ada. We highly recommend Ada for making any reservation for Orlando, Florida - Magical Vacation Homes. We plan to continue to book with Ada for any future reservations for Orlando, Florida. Thank you Ada for giving us such a pleasant first experience working with Magical Vacation Homes! Reservation #8147338 read more

I absolutely loved out stay! Kat was the agent that answered any and all questions quickly and so helpfully. This trip was one where we needed separate rooms for extended family and children. The theming was absolutely beautiful! We had plenty of space, great Disney theming on the walls, and the condo was just wonderful! They thought of everything for needs too- coffee makers, strollers, pool towels, and more! read more

They have poor follow up. They show pictures of the homes when they were new. Nothing like what you will check in to. Our was dirty all over. The carpet was really dirty. The was had mismatch paint on them. Several rooms didn't have electricity. Then the roaches started coming out. No pool hear. And upper level A.C was not working. ​ read more

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WARNING: Be very careful with booking with Magical Vacation Homes. We stayed at the "Belle Oasis" in Champion Gates January 2023. The website pictures looked amazing, but when we arrived at the home it was in extremely bad shape. A lot more issues were reported but just to name the more severe ones: 1) Couch is terrible condition 2) Bunk Bed Broken 3) Water Leaking in Game Room 4) No Heated Pool 5) HVAC broken with 81 Degree Temperature. After countless calls for service, they finally admitted that they work with a sister Property Management Company "Florida Vacation Homes". They say they take pride in resolving issues within 48 hours and take issues very seriously, but after the third day of me called for service (Care Team), the only fix that was done on the fourth day was the HVAC and Heated Pool. All other issues they did nothing about. The worst part about the company is being dishonest and painting a picture that they fixed everything but this is simply not true and I have documented everything as proof with the Better Business Bureau. They took pictures of fixes when I already left the property and tried to say those were fixed. But luckily I took my own pictures and have time stamps for everything. They commented on my issues and implied that a completely ripped up Couch and a tilted bunk bed is defined as "Still Useable". They tried to resolve this conflict by sharing the following statement: "As a gesture of good will we have offered Mr. Wu a refund of the pool heat he paid during his stay and a 5% discount off his next stay. As the pool was not heated for the majority of my stay, I do not believe this to be "Gesture of Good Will" but rather a "Expected Refund". Not even going to go into the 5% discount because it is truly laughable. Would you stay with them again after this experience? Good Luck if you chose to use this company. read more

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The house was very nice and clean. When we left we realized we had left several things that we wanted to obtain prior to leaving Orlando. Kat was very helpful and stayed after close so that we could get to the office to pick up these items. We have used MVH previously and would rent again. read more

I am just commenting on my pre-vaction interactions with Magical vacation management. I spoke with Ada G., who was friendly and efficient. She evidently knew how to use their computer system and seemed well qualified to answer our questions about the rental and the resort. I'll ask for her each time I call! read more

**PLEASE READ** OUTSIDE BOOKING PLATFORM THEY DO NOT MANAGE THE HOME!! Top Villas looks like an amazing company with all these add ons and luxury homes., They are merely just a booking platform and do NOT manage the home. We had SOOO MANY ISSUES, and upon having to communicate them we were pushed along to the real manages Magical Vacations. We stayed in 4500 Reunion Resort,. We thought we were getting a 'luxury' home, but what we got instead was a beat up, run down, poorly managed home. The caliber this home is should be at the prime and peak of what you're getting. Let's start 1) First with upon arrival non working items- There was no hot water upon arrival, no sound in theatre, non working outlets in front so we couldn't even charge the golf carts we paid for, leaking water all over the floor from the ice machine, steamer not working, dishwasher not working,. 2) The stock- There was literally no stock. Again not once did TOP VILLAS, give you a heads up on this. There is 12 rooms and each room had ONE toilet paper!!!, one paper towel, no dish soap, hand soap, each bath room had tiny tiny and only ONE body wash per each bathroom, barely any towels, there was barely any pool towels,.No salt and pepper , Kitchen stock there was just nothing really super bare. 3) The esthetics and broken items - SOO WORN. Arcade games not working, all daybeds and outdoor furniture has MOLD and torn and stained and disgusting, inside same broken furniture everywhere, stains, broken mirrors, beds not even beds just metal frames, A 12 bedroom house soo poorly managed.,, I wonder if the Owners know their home is so abused and so poorly maintained. 4) Hours are not available to help during any issues, They close at 5 and open at 9, so any issues that come you have to make a ticket and then sometime the next day by 5pm they will be there read more

What ever you do, do not book through this company. Heading into a long weekend and they cancel our 6 bedroom rental for Tuesday. Yes, next Tuesday. No phone call just a generic email offering us the choice of two, much lower standard hones. When i called, they said we did not cancel, we are simply moving you to another property. Eh, excuse me? We took weeks researching the right house for all our needs. To be brushed off like that is absolutely unprofessional. I get, issues happen, but do the right thing. To get something comparable, in no way better, they want us to pay an extra 3500. Not happening! We now have 7 flights booked for Tuesday and no where to stay. Everything decent is booked. To top it all, my husband has driven 14 hrs down there already. I wish we jadbread the yelp reviews first, read more

Don't let those website photos fool you into thinking this experience will be magical. My high hopes for this magical experience left me with nothing but disappointment. This entire experience was unbelievable. My family arrived at our rental and the house was not thoroughly cleaned. Previous garbage was left behind from the previous renters. My family took the garbage out and the cans were so full we couldn't throw ours away. Old food was found in the bed of one of the kids rooms. I called the help line immediately and got "someone will reach out". Days went by no response from them. Now with all the garbage in the cans this attracted pest. We had some aggressive raccoons. We paid for a heated pool and that wasn't working per the team if it's 55 degrees the pool won't heat. What's the point of having a heated pool. Called the support number again "someone will reach out". Someone came from their team to fix the pool but filled the pool and left leaving the water on causing flooding. The only positive from this experience was my family being able to laugh at the fact we paid thousands of dollars just to get a horrible memory. Management/owners please save your time couldn't care less about you commenting on this review because you were given countless opportunities to fix it. This reservation was under my mother's name FYI management. read more

Ada Garcia is a pleasure to work with! She helped us with a booking (#247817) and got some issues sorted out before arrival. Highly recommend Magical and Ada Garcia to anyone looking to plan a Orlando Vacation Home! - Ryan Northrop read more

Edited to add: Spoke with manager and they offered to remove pool heat and the erroneous charge for the game that was broken on our arrival only if we remove our negative reviews. I will not be doing that as we were charged unjustly for pool heat that did not work 80% of the time and a game that we reported as broken within 24 hours of arrival. They should remove those charges based on fact, regardless of whether or not we remove our reviews. Magical Views vacation home was the least magical place I've ever stayed. If i could rate 0 stars I would. The worst rental experience I have ever had. States that the annex house had 2br but only had 1, hot tub and pool heat didn't work, had to call four days in row to have a tech out, the game room had an arcade game with a completely smashed screen and shards of glass on the console and floor. This leads me to believe that no one comes and checks out the rentals when guests leave. Two gaming consoles and 4 remotes but only one non working remote charger. gas grill didn't work and had to have a tech fix the connection. Pool furniture broken and stained. WiFi and tv systems didn't work. forced to pay for Reunion Resort amenities even though they still charge a fee through the resort if you try to do anything. When we went to pick up our wrist bands they said our house didn't qualify so we had to spend a day straightening that out. When we went back for the second time to get the bands we were told we were the 4th family that day who had issues with homes they rented through MVH not having wristband access. Nightmare. Stated free bike rentals which no longer exist through the resort. Hot water didn't work in first floor bathroom sink. We had 14 registered guests and there was only one roll of toilet paper in each bathroom. Kitchen was bare bones. Listing shows fire pit however at the house it shows only the owner can use it. We have rented A LOT of homes throughout the years and my occupation is in the hospitality industry and I have never experienced anything like this. Awful awful awful. Today is Sunday and I've been waiting for a manager to call me back since Thursday. Would never ever ever rent this house again or through this company. Should have been an amazing home but failed in so many ways. Too many issues to list them all. Adding that the management team just emailed trying to blame us for breaking the screen!!!! Complete scam, stay away from this company. read more

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While I haven't stayed at the house yet (I get there in a couple days), I felt compelled to write that the service provided goes far beyond a regular property manager. So much so, that I wanted to note that Marcos and Manny have been especially accommodating as we have prepared for our arrival. Will follow up again after our stay. read more

Marcos and Jasmine have been so awesome throughout me planning my reservations and providing me with all the information I needed for my trip. Thank you guys for everything, I appreciate everything! read more

I booked with Magical Vacation Homes for my family reunion. The representatives are prompt with answering emails. Jasmine was very understanding of what we needed to make our stay comfortable. She went the extra mile to make sure we were satisfied with the home that we booked. Thank you, Jasmine. I definitely, recommend booking with Magical Vacation Homes. Great customer service. read more

Just used for first time. Very Restrictive polices when it comes to unforseen circumstances I would highly recomend using a differnt service (for example Florida Vacation Homes) instead which offer way more options. They care more about hier clients. read more

We had the best experience with Jasmine and Ada - they went beyond and above to assist in choosing the perfect home that fits our needs. Thank you again Magical Vacation Homes for an all-around fantastic. read more

Ada Garcia from Magical Vacation Homes is the best! Ada has been helping us secure our reservations each winter for several years now. She is friendly, professional and very knowledgeable. She is always available to answer our questions and she works hard to get us the best rental property for our stay in central Florida. She takes time to get to know her clients and find out what the best property is for each of her clients. She sets the standard for excellence in customer service! Magical Vacations Home is fortunate to have an employee who is so dedicated and hard working! read more

Staying at the "Spanish castle" in reunion resort. Gorgeous home but immediately upon arrival issues with the home. Clogged sick (which smelled of an incredibly foul order) the jacuzzi did not work (apparently blowers need to be replaced). Three days later the jacuzzis still not repaired and following a rain stone last night mulch covering pool and back patio. Called at 9am promptly to clean, sent pics and now 3pm still nothing done! A complete day lost by the pool. I would have expected someone come repair and clean pool as it is disgusting..... or at least brought me the tools so I could have repaired, clean and vacuum pool and area. Disappointing beyond words. UPDATE: The storm was Sunday night---After a lot of complaining and back and fourth with the "care team" on Monday ---- The pool and patio have been cleaned and all debris removed so they can be safely used by noon on Tuesday. A day and a half lost--- but just glad it is finally done and ready for use! Jacuzzi still broken. read more

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Fell on deaf ears: 7501 Mourning Dove (unit 202) Reported the following to the "care team" with magical vacations to no avail.. On first night we had to strip bed of linen due to excessive amount of hair in bed, it was during that same time we discovered the yellow stained pillows that made it difficult to just throw another pillow case on top. Had to wash bedding before we could get settled, it was evident that sheets were not changed. Water is very much luke warm in showers but hot from sink faucets (this made very uncomfortable showers). Carpets are severally stained in high traffic areas uninviting and unsanitary for kids to lounge, specifically my three year old,(this made for too many cringe worthy moments). Carpet was filthy. Unit has lots of stained walls and too many preventive maintenance items, which tells me they are being turned fast without the guest in mind but for the dollar that can be obtained. Two wash cloths, 0 paper towels or pots make me really question if this "starter pack" was really thought out for traveling families of 5 or more read more

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Avoid at all costs. If I could leave zero stars, I would. My family and I were looking forward to staying here. But not only did they nickel and dime us, there service was TERRIBLE, on top of the fact that charged us for damage that was already there (we have photo and video evidence). When we arrived, internet was not working. It took them a whole day to come out. When tried to call about heating the hot tub, it took hours for them to call us back only to let us know they charge to turn it on. There were no toiletries whatsoever in the house. Just not the experience we expected from a company called magical vacations. Now, TWO WEEKS later, we get a charge for $450 for a rip in the pool table. The rip was already there and we took video as we arrived and it is very clearly already there. DO NOT waste your money. The pic attached are from day one when clearly the pool table had not even been touched yet. read more

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Customer Service is outstanding! Jay was the best! She helped me solve my issue in very efficient manner.

Terrible service. Our rental had 2 broken dishwashers during our week long stay, had much of the week without a dishwasher. Bugs in one of the kid's themed bedrooms - they sprayed bug spray then never came back to change sheets, despite numerous calls. Most appalling was the glass in the bottom of the pool that my adult son did not see and stepped on - he's still being treated for it. They never contacted me after and quite frankly, with the exception of one lady 2 days before we left, no one cared. Would never rent here again. read more

The house was great everything was! The customer service was excellent ! Kat was amazing and took care of any questions and concerns that we had. The only problem that had occurred was the pool and hot tub not being warm but again Kat reached out many times and made sure that the problem will get resolved! read more

Absolute scam artists. DO NOT rent with Magical Vacation Homes they are thieves. Check their one star rating on the Better Business Bureau (the lowest possible). In dealing with them since my trip, I now know that they are experts at getting negative reviews taken down. They document every time a service person comes out even though they failed to fix anything. They literally just send service people out just to say they did even though nothing gets fixed. We paid over $5000 for a home that had cockroaches, ants, used tampon applicators in the front, and filthy floors that left our socks black after five minutes. There was hair on every single towel. Most importantly, the hot tub and game room, the reasons we picked the home, were not functional. The hot tub never heated up and then finally completely drained. Several games were broken and probably have been for years. They just come and pretend to try to fix things and leave. We spent hours of our vacation everyday on hold on the phone and in person waiting for service people trying to get the hot tub to work. In the end it never got fixed and we were left without even water in it. Now they have the nerve to say well it's technically a spa not a hot tub. Even though I messaged to confirm before I booked that it was in fact a hot tub and heated up 103. One of the service people finally told us the problem is not something they can even repair and the pool company needed to replace the entire system. But they will continue to book their homes knowing this and never fix it. Yes, the house looks amazing in the photos but it's not what you get whatsoever. I've been to Orlando and booked vacation rentals about 8 times and have never been disappointed. Magical Vacation Homes will take your money and not give you what you paid for and spend their time arguing with you instead of simply keeping up their homes. The homes may have been ok when the photos were first taken but they have all gone downhill and they do nothing to keep them clean or functional. If you thought you were booking a nice house with a hot tub, forget it. You will instead waste your vacation trying to get them to fix it when they know it's beyond repair and probably has been for years. read more

Magical Vacation Homes - Vacation Rentals Near Me - Davenport, Florida

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We rented a large home with several other families, and we had such a great experience. The house was roomy enough that we didn't feel cramped and had plenty of room for family cooking and meals. The amenities of the home (hot tub, pool, theater, game room) and the neighborhood (lazy river, pool, slides, movie theater) meant our family (adults, kids & teens) were never without activities and didn't have to venture out each day to find fun. read more

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Boy O Boy!!! When I tell you Ada G. has been my Christmas Angel...she's LITERALLY been my Christmas Angel!!! Ada went above and beyond in helping me find just the right home for my family reunion that's coming up!! I'll admit that I can be a bit indecisive or take a moment to make a decision, but she was patient and always answered me WHENEVER I had questions...even on Christmas Day!!! She's a KEEPER!!! read more

Great service! Booking a home at Reunion was as easy as booking a hotel room. Customer Service was amazing especially Ada Garcia who was polite, friendly and so efficient. She truly made everything so easy. Over the years we rented vacation homes from the rest. Magical Vacation Homes is the best. read more

I am so grateful for Ada G. We literally traveled in hurricane traffic and we had no clue if we came after 5 there would be no one there to check us in to our was very helpful the phone and took time out to check us in so that we could start my son's birthday weekend. she not been there, I'm not sure what would've happened.. We called, texted and sent emails... received no response . Ada was so understanding and helpful with my reservation...#8165662 read more