This is our third time booking with Magical Vacation Homes. All three houses were amazingly clean and very welcoming for our whole family. Everyone enjoyed the game rooms. We have stayed in two houses in Champions Gate, and one in Reunion most recently. There have never been any issues with these homes.The neighborhoods have great amenities and are situated close to all the theme parks. The staff is always very helpful with any questions about the houses. They get back to us very quickly. This time, we wanted to add late checkout during our stay, and Kat was super helpful adding this option to our booking. Kat spoke with me through text messages and even called to confirm the late checkout was added. She is a joy! Magical Vacation Homes provides good discounts throughout the year. We highly recommend booking with them, and we will definitely book with them again in the future! read more

Magical Vacation Homes is the worst rental I've stayed at and my family and I have visited vacation rentals across the country over the past decade. We were only staying for 5 days and we arrived late the first day and left early the fifth day, so really just three full days. In that time, we were visited by four repair teams, one came twice, due to issues in the home. The position that Magical Vacation Home takes is that if they fix your issue in 24 hours, you shouldn't be upset. While this may seem like good customer service, imagine having to host multiple repair teams into the home while you are trying to relax on vacation. Here is a short list of the problems we faced: - amenities that didn't work or were broken (damaged pool table, video game remotes that weren't charged and had no charging cables making them unusable, a room advertised as a movie room with smart TV which actually only played cable television - which was also out, and TVs with nothing to watch but Netflix even though they called them smart TVs) - unclean accommodations (pasta sauce splashed over an area rug, wads of hair on the shower wall, more pasta sauce on the kitchen counters), bugs (we killed a roach and had ants), and kids toys and used cups littered around the backyard from previous guests - broken and missing furniture (dining table was said to be for 8 but only had 7 chairs and two of those were broken) - Broken tiles in the bathroom, a broken window upstairs, singe marks on the kitchen ceiling, marker drawn onto the curtains, two broken doors (this obviously didn't impact our vacation, but just be aware the listing photos seem to be out dated) They sent, unannounced, people to bring us charging cables, clean the rug, try to spray chemicals in the home for pests, and someone to try and fix the media room TV. In all we had five different visits on our vacation, in three days, when these things should have been handled before we arrived. Magical Vacation Homes will tell you that they fixed some of the issues, so what's the big deal? The big deal is that we spend over $500 per night to have quality family time, not host repair men. We didn't expect the first one and they just let themselves in while we were home in our pajamas (when we complained, we were told they have the right, per the agreement we signed, for their repair teams to come in at any time without letting you know, so there is really no privacy as their staff can just walk in to the home you rented with or without you in it). We let the second repair man in. The third one walked to the back of the house while we were in the pool. The fourth one showed up as we were leaving and we turned him away as we didn't want him to spray chemicals in the home while we were in it. The fifth one was in the house when we came home one day and the front door was unlocked when we arrived as well. Again, many of these are small issues, but they added up to a big problem for our family who just wanted to relax. After all this, all I asked was that the company refund the cleaning fee as the house wasn't clean among the many other small Issues. They refused and offered us a late check out when our flight is early on the final day so that was of no use to us. We refused. They then offered us 15% off to stay again. We won't be doing that. I told them it was the cleaning fee or nothing and that I would be sharing my review and reporting their company to the BBB. They then accused me of trying to extort them for money with the threat of bad reviews and they offered me $100 back on an over $2000 rental. I told them to keep their money as we were beyond that now and I would be sharing my review of their rentals far and wide. This wasn't ever about money, it was about not getting what we paid for and them getting our money for services not provided and nonfictional amenities. Had we known there were so many issues with the amenities this house boasts, we would have not chosen this house and spent our money with this company. I highly encourage you to stay anywhere else than with Magical Vacation Homes. There is a joke in here somewhere that their homes are less than magical, but I can promise you it's worse than even that. Choose anywhere else to stay and believe any and all bad reviews you read. I wish we would have. We are now out money and time on a bad rental and a worse rental company. Please don't follow in our footsteps. read more

Marcus helped us have a smooth booking process! Will definitely contact him again! 8202191 Marcus read more

Follow up to the issues with this rental company. Took pool heat money and never could heat the pool. Offered a fourth of my heat money back if I would sign this crooked non disclosure agreement and sign away my rights. Why would a reputable company even have a form like this? Why would the optometrists that own this home that live in Rhode Island deal with this management company? Time will tell if they still will once we are done here. read more

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We've booked with Magical Vacation Homes a few times now, and every time has been a wonderful experience -- especially thanks to Manny! He helped us find the perfect vacation home at Reunion Resort that fit exactly what we needed for our family. He's incredibly accommodating and really goes the extra mile to make sure everything is just right. This trip was especially memorable because of how much fun our kids had -- they were thrilled with all the pool toys provided, and the water park at the resort was a huge hit. It's clear that Manny and the team care about creating special experiences for families, not just providing a place to stay. We've recommended Magical Vacation Homes to our family and friends, and we'll definitely continue to book with them -- and with Manny -- for all of our future trips. Highly recommend! read more

I called to set up a Spring break getaway for me and my family, I spoke with Amanda #8217774 she was fantastic. Cant wait for Spring Break 2026 April 5-11 with my family read more

The vacation home we rented from magical vacation homes was horrible. It's in the reunion gated community. The chairs were broken things literally falling apart. Washer didn't work. I would not recommend this company to anyone. Every add on was expensive. I can only say my care team Rep Kat Rios was our only saving grace. She was fabulous. Beyond that our family of 9 had a horrible experience with this resort home. read more

Magical Vacation homes was wonderful to work with and we really appreciated Marcos being willing to go above and beyond!

Family of 20 booked, only 5 cars allowed -- stranded, stressed, and cars towed. Never again. Large Family Booking Alert! The house may sleep 20, but only 5 cars are allowed. Hidden rule, rude staff, and towing threats left us stranded at midnight with a one-year-old in the car. Worst experience ever. Magical Booking Homes at Windsor Island Resort completely ruined our trip. The "5-vehicle limit" was never clearly disclosed on the magicalvacationhomes website under the listing. When we begged for 4 extra passes, management only gave us 1. We even watched cars being towed and had to consider leaving ours at Walmart overnight. Even family members who lived nearby weren't allowed to visit, despite being on the guest list. We were told no one, even guest on the list, were allowed to drive in because there were more than 5 cars. Those are very important rules that should always be clearly disclosed prior to booking. The house itself was nice, but everything else -- the lack of transparency, rude staff, and unfair rules -- was a nightmare. We had a minor inconvenience due to the tv not working downstairs. However, we just went to a restaurant. Anyways, Never again. read more

I booked a VRBO 3-4 months ago for a night before we need to check into our Disney hotel. 3 weeks before our trip, I got an email saying the unit has sold and I need to cancel my VRBO reservation and contact Magical Vacation Homes to rebook. I was told that, "all of the units are the same and I probably won't notice the difference. The price will also be no different". Great, I thought. Should be an easy transition. I just needed to call Magical Vacation Homes and book directly with them. I called them. They couldn't find my reservation. The customer service rep told me that I could not book a condo through them because their policy is a minimum of 2 nights. I don't need 2 nights. I only needed one. I said I was told to contact the manager, Reina Soto Sr. if I had an issues with this. THE CUSTOMER SERVICE REP TOLD ME THAT REINA WAS THE PERSON WHO TOLD HER I COULD ONLY BOOK ONE NIGHT. She forwarded her my information 3 days ago and they've yet to reach out. I booked somewhere else. Steer clear of this company. read more

I booked a reservation only for the house to be sold. I called Magical because I needed to find an alternative solution and I ended up speaking with Jasmine (8200122). Initially I was upset but by the end of the conversation Jasmine was very helpful and I hung up very pleased and satisfied. read more

Amazing Customer Service! Danielis Santana, amazing!!! Courteous, prompt, thorough. I will definitely plan any future vacations with this company and Ms. Santana. read more

I reached out to Magical Vacation Homes yesterday through their website for help with a new reservation. Marcos wrote back within 15 minutes. I was using their new "make an offer" feature that I was not familiar with. While he was not able to make the final approval on a Sunday without management there he walked me through the whole process, and I woke up this morning to an accepted offer . reservation #8192240. We exclusively use Magical Vacation Homes when traveling to Orlando and this is probably our 12th reservation. My experience with Marcos yesterday only reinforces my decision. He exemplifies the best in customer service! read more

Worst rental experience we have ever had. We arrived and no games and TVs work. Fridge did not work, ruined our food we bought. No one can come fix this until Monday when we arrived on Friday. Call about pool heat, and they claim it is 350 bucks extra. I ask them why it isn't complimentary at this point when nothing else here works. They say they can't help me. I tell them to do the heat. But we have multiple families here and I can't change my friends card on file. So I say to wait until I ask him and they go and charge my friends card 400 not 350 for heat. Then they do not answer me. No manager is available to handle anything or fix anything. This is the worst run place ever. They also go and tell me pre checks were done on all the TVs and games by their team. Funny somehow it all broke between when they checked on Friday until we arrived on Friday. I have asked over and over to speak to a manager and I am told I can't. Avoid this place at all costs! read more

When booking for an out of state stay, communication is everything. From the very beginning Ada G. was communicative and responsive with any hiccups we had regarding our reservation. She was always pleasant to communicate with and always willing to hear any concerns we had. She was able to find us a solution when presented with a problem and hiccup with our reservation and we have nothing but great experiences working with Ada. We highly recommend Ada for making any reservation for Orlando, Florida - Magical Vacation Homes. We plan to continue to book with Ada for any future reservations for Orlando, Florida. Thank you Ada for giving us such a pleasant first experience working with Magical Vacation Homes! Reservation #8147338 read more

I recently called and spoke with Amanda about options for a group of 8 adults in April of 2026. (Inquiry 8211643.). We had a very nice chat about what our group (8 adults/4 couples) and our interests (spending time together, enjoying the resort amenities, a private pool). Almost immediately after we ended our call, I received information about several different options that were spot on! It was so much easier than wading through all the options myself! Highly recomend!! read more

WARNING: Be very careful with booking with Magical Vacation Homes. We stayed at the "Belle Oasis" in Champion Gates January 2023. The website pictures looked amazing, but when we arrived at the home it was in extremely bad shape. A lot more issues were reported but just to name the more severe ones: 1) Couch is terrible condition 2) Bunk Bed Broken 3) Water Leaking in Game Room 4) No Heated Pool 5) HVAC broken with 81 Degree Temperature. After countless calls for service, they finally admitted that they work with a sister Property Management Company "Florida Vacation Homes". They say they take pride in resolving issues within 48 hours and take issues very seriously, but after the third day of me called for service (Care Team), the only fix that was done on the fourth day was the HVAC and Heated Pool. All other issues they did nothing about. The worst part about the company is being dishonest and painting a picture that they fixed everything but this is simply not true and I have documented everything as proof with the Better Business Bureau. They took pictures of fixes when I already left the property and tried to say those were fixed. But luckily I took my own pictures and have time stamps for everything. They commented on my issues and implied that a completely ripped up Couch and a tilted bunk bed is defined as "Still Useable". They tried to resolve this conflict by sharing the following statement: "As a gesture of good will we have offered Mr. Wu a refund of the pool heat he paid during his stay and a 5% discount off his next stay. As the pool was not heated for the majority of my stay, I do not believe this to be "Gesture of Good Will" but rather a "Expected Refund". Not even going to go into the 5% discount because it is truly laughable. Would you stay with them again after this experience? Good Luck if you chose to use this company. read more

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Don't let those website photos fool you into thinking this experience will be magical. My high hopes for this magical experience left me with nothing but disappointment. This entire experience was unbelievable. My family arrived at our rental and the house was not thoroughly cleaned. Previous garbage was left behind from the previous renters. My family took the garbage out and the cans were so full we couldn't throw ours away. Old food was found in the bed of one of the kids rooms. I called the help line immediately and got "someone will reach out". Days went by no response from them. Now with all the garbage in the cans this attracted pest. We had some aggressive raccoons. We paid for a heated pool and that wasn't working per the team if it's 55 degrees the pool won't heat. What's the point of having a heated pool. Called the support number again "someone will reach out". Someone came from their team to fix the pool but filled the pool and left leaving the water on causing flooding. The only positive from this experience was my family being able to laugh at the fact we paid thousands of dollars just to get a horrible memory. Management/owners please save your time couldn't care less about you commenting on this review because you were given countless opportunities to fix it. This reservation was under my mother's name FYI management. read more

They have poor follow up. They show pictures of the homes when they were new. Nothing like what you will check in to. Our was dirty all over. The carpet was really dirty. The was had mismatch paint on them. Several rooms didn't have electricity. Then the roaches started coming out. No pool hear. And upper level A.C was not working. ​ read more

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I absolutely loved out stay! Kat was the agent that answered any and all questions quickly and so helpfully. This trip was one where we needed separate rooms for extended family and children. The theming was absolutely beautiful! We had plenty of space, great Disney theming on the walls, and the condo was just wonderful! They thought of everything for needs too- coffee makers, strollers, pool towels, and more! read more

The house was very nice and clean. When we left we realized we had left several things that we wanted to obtain prior to leaving Orlando. Kat was very helpful and stayed after close so that we could get to the office to pick up these items. We have used MVH previously and would rent again. read more

I am just commenting on my pre-vaction interactions with Magical vacation management. I spoke with Ada G., who was friendly and efficient. She evidently knew how to use their computer system and seemed well qualified to answer our questions about the rental and the resort. I'll ask for her each time I call! read more

**PLEASE READ** OUTSIDE BOOKING PLATFORM THEY DO NOT MANAGE THE HOME!! Top Villas looks like an amazing company with all these add ons and luxury homes., They are merely just a booking platform and do NOT manage the home. We had SOOO MANY ISSUES, and upon having to communicate them we were pushed along to the real manages Magical Vacations. We stayed in 4500 Reunion Resort,. We thought we were getting a 'luxury' home, but what we got instead was a beat up, run down, poorly managed home. The caliber this home is should be at the prime and peak of what you're getting. Let's start 1) First with upon arrival non working items- There was no hot water upon arrival, no sound in theatre, non working outlets in front so we couldn't even charge the golf carts we paid for, leaking water all over the floor from the ice machine, steamer not working, dishwasher not working,. 2) The stock- There was literally no stock. Again not once did TOP VILLAS, give you a heads up on this. There is 12 rooms and each room had ONE toilet paper!!!, one paper towel, no dish soap, hand soap, each bath room had tiny tiny and only ONE body wash per each bathroom, barely any towels, there was barely any pool towels,.No salt and pepper , Kitchen stock there was just nothing really super bare. 3) The esthetics and broken items - SOO WORN. Arcade games not working, all daybeds and outdoor furniture has MOLD and torn and stained and disgusting, inside same broken furniture everywhere, stains, broken mirrors, beds not even beds just metal frames, A 12 bedroom house soo poorly managed.,, I wonder if the Owners know their home is so abused and so poorly maintained. 4) Hours are not available to help during any issues, They close at 5 and open at 9, so any issues that come you have to make a ticket and then sometime the next day by 5pm they will be there read more

Ada Garcia is a pleasure to work with! She helped us with a booking (#247817) and got some issues sorted out before arrival. Highly recommend Magical and Ada Garcia to anyone looking to plan a Orlando Vacation Home! - Ryan Northrop read more

Edited to add: Spoke with manager and they offered to remove pool heat and the erroneous charge for the game that was broken on our arrival only if we remove our negative reviews. I will not be doing that as we were charged unjustly for pool heat that did not work 80% of the time and a game that we reported as broken within 24 hours of arrival. They should remove those charges based on fact, regardless of whether or not we remove our reviews. Magical Views vacation home was the least magical place I've ever stayed. If i could rate 0 stars I would. The worst rental experience I have ever had. States that the annex house had 2br but only had 1, hot tub and pool heat didn't work, had to call four days in row to have a tech out, the game room had an arcade game with a completely smashed screen and shards of glass on the console and floor. This leads me to believe that no one comes and checks out the rentals when guests leave. Two gaming consoles and 4 remotes but only one non working remote charger. gas grill didn't work and had to have a tech fix the connection. Pool furniture broken and stained. WiFi and tv systems didn't work. forced to pay for Reunion Resort amenities even though they still charge a fee through the resort if you try to do anything. When we went to pick up our wrist bands they said our house didn't qualify so we had to spend a day straightening that out. When we went back for the second time to get the bands we were told we were the 4th family that day who had issues with homes they rented through MVH not having wristband access. Nightmare. Stated free bike rentals which no longer exist through the resort. Hot water didn't work in first floor bathroom sink. We had 14 registered guests and there was only one roll of toilet paper in each bathroom. Kitchen was bare bones. Listing shows fire pit however at the house it shows only the owner can use it. We have rented A LOT of homes throughout the years and my occupation is in the hospitality industry and I have never experienced anything like this. Awful awful awful. Today is Sunday and I've been waiting for a manager to call me back since Thursday. Would never ever ever rent this house again or through this company. Should have been an amazing home but failed in so many ways. Too many issues to list them all. Adding that the management team just emailed trying to blame us for breaking the screen!!!! Complete scam, stay away from this company. read more

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While I haven't stayed at the house yet (I get there in a couple days), I felt compelled to write that the service provided goes far beyond a regular property manager. So much so, that I wanted to note that Marcos and Manny have been especially accommodating as we have prepared for our arrival. Will follow up again after our stay. read more

Avoid at all costs. If I could leave zero stars, I would. My family and I were looking forward to staying here. But not only did they nickel and dime us, there service was TERRIBLE, on top of the fact that charged us for damage that was already there (we have photo and video evidence). When we arrived, internet was not working. It took them a whole day to come out. When tried to call about heating the hot tub, it took hours for them to call us back only to let us know they charge to turn it on. There were no toiletries whatsoever in the house. Just not the experience we expected from a company called magical vacations. Now, TWO WEEKS later, we get a charge for $450 for a rip in the pool table. The rip was already there and we took video as we arrived and it is very clearly already there. DO NOT waste your money. The pic attached are from day one when clearly the pool table had not even been touched yet. read more

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Staying at the "Spanish castle" in reunion resort. Gorgeous home but immediately upon arrival issues with the home. Clogged sick (which smelled of an incredibly foul order) the jacuzzi did not work (apparently blowers need to be replaced). Three days later the jacuzzis still not repaired and following a rain stone last night mulch covering pool and back patio. Called at 9am promptly to clean, sent pics and now 3pm still nothing done! A complete day lost by the pool. I would have expected someone come repair and clean pool as it is disgusting..... or at least brought me the tools so I could have repaired, clean and vacuum pool and area. Disappointing beyond words. UPDATE: The storm was Sunday night---After a lot of complaining and back and fourth with the "care team" on Monday ---- The pool and patio have been cleaned and all debris removed so they can be safely used by noon on Tuesday. A day and a half lost--- but just glad it is finally done and ready for use! Jacuzzi still broken. read more

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Fell on deaf ears: 7501 Mourning Dove (unit 202) Reported the following to the "care team" with magical vacations to no avail.. On first night we had to strip bed of linen due to excessive amount of hair in bed, it was during that same time we discovered the yellow stained pillows that made it difficult to just throw another pillow case on top. Had to wash bedding before we could get settled, it was evident that sheets were not changed. Water is very much luke warm in showers but hot from sink faucets (this made very uncomfortable showers). Carpets are severally stained in high traffic areas uninviting and unsanitary for kids to lounge, specifically my three year old,(this made for too many cringe worthy moments). Carpet was filthy. Unit has lots of stained walls and too many preventive maintenance items, which tells me they are being turned fast without the guest in mind but for the dollar that can be obtained. Two wash cloths, 0 paper towels or pots make me really question if this "starter pack" was really thought out for traveling families of 5 or more read more

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Marcos and Jasmine have been so awesome throughout me planning my reservations and providing me with all the information I needed for my trip. Thank you guys for everything, I appreciate everything! read more

What ever you do, do not book through this company. Heading into a long weekend and they cancel our 6 bedroom rental for Tuesday. Yes, next Tuesday. No phone call just a generic email offering us the choice of two, much lower standard hones. When i called, they said we did not cancel, we are simply moving you to another property. Eh, excuse me? We took weeks researching the right house for all our needs. To be brushed off like that is absolutely unprofessional. I get, issues happen, but do the right thing. To get something comparable, in no way better, they want us to pay an extra 3500. Not happening! We now have 7 flights booked for Tuesday and no where to stay. Everything decent is booked. To top it all, my husband has driven 14 hrs down there already. I wish we jadbread the yelp reviews first, read more

Just used for first time. Very Restrictive polices when it comes to unforseen circumstances I would highly recomend using a differnt service (for example Florida Vacation Homes) instead which offer way more options. They care more about hier clients. read more

We rented a large home with several other families, and we had such a great experience. The house was roomy enough that we didn't feel cramped and had plenty of room for family cooking and meals. The amenities of the home (hot tub, pool, theater, game room) and the neighborhood (lazy river, pool, slides, movie theater) meant our family (adults, kids & teens) were never without activities and didn't have to venture out each day to find fun. read more

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We had the best experience with Jasmine and Ada - they went beyond and above to assist in choosing the perfect home that fits our needs. Thank you again Magical Vacation Homes for an all-around fantastic. read more

Jasmine was so kind and helpful when I called to talk to her about my reservation (#8183928). My concern was that we had just learned that my son and his wife had just found out they were expecting twins!! As exciting as that is, our plans for Disney became a little more complicated. Jasmine gave me information about a Theme park nanny that I know will make our trip a lot less stressful. Thank you Jasmine! read more

Ada Garcia from Magical Vacation Homes is the best! Ada has been helping us secure our reservations each winter for several years now. She is friendly, professional and very knowledgeable. She is always available to answer our questions and she works hard to get us the best rental property for our stay in central Florida. She takes time to get to know her clients and find out what the best property is for each of her clients. She sets the standard for excellence in customer service! Magical Vacations Home is fortunate to have an employee who is so dedicated and hard working! read more

Terrible service. Our rental had 2 broken dishwashers during our week long stay, had much of the week without a dishwasher. Bugs in one of the kid's themed bedrooms - they sprayed bug spray then never came back to change sheets, despite numerous calls. Most appalling was the glass in the bottom of the pool that my adult son did not see and stepped on - he's still being treated for it. They never contacted me after and quite frankly, with the exception of one lady 2 days before we left, no one cared. Would never rent here again. read more

Boy O Boy!!! When I tell you Ada G. has been my Christmas Angel...she's LITERALLY been my Christmas Angel!!! Ada went above and beyond in helping me find just the right home for my family reunion that's coming up!! I'll admit that I can be a bit indecisive or take a moment to make a decision, but she was patient and always answered me WHENEVER I had questions...even on Christmas Day!!! She's a KEEPER!!! read more

So disappointed in Magical Vacation Homes. We stayed with them in 2018 and had a great experience, for our most recent trip, this was not the case. We recently stayed in rental MVH_113M this property is 7761 Tosteth Street in Windsor Hills. Please understand that this review is not being critical of the rental property itself. I actually feel bad for owner because their property isn't being taken care of. It's also not a reflection on the Windsor Hills community (WH). WH is a wonderful community and great place to stay. The amenities and the staff of the resort are the best. This review is for Magical Vacation Homes especially their maintenance teams and their customer service team. I've posted several pictures of how dirty the house was when we checked in. Hair all over the bathrooms, dust and trash under furniture, the pool patio full of weeds and dirty dishes. The pool was not cleaned. For reference look at the property on the MVH website how clean and pristine the property looks. When I brought these details to the customer service team via email, I received a response that they let the maintenance team know and someone would be calling me. Yes, I should have made a phone call but we were ready to start our vacation and we did not want to have to wait around on someone to resolve something they should have done to begin with. We also made due and extended grace. I really reached out initially to let the team know that the cleaning was not up to standards. However, as the situation got worse, I really started noticing even more details that weren't as they should have been. No one ever called as I was told they would. I got another email also attached in the photos below. In response to their reply. A cleaning fee is a pay it forward situation. The new client has a clean place to stay because the previous tenant paid the fee and had the unit cleaned. We obviously didn't receive this experience. I just hope they clean it for the next person. Sadly, I think the next tenant will receive a similar experience as we did. What makes me even more frustrated is they put cleaning tape over the toilets and have "cleaning standards" posted in their rental documents. So they want you to think it's clean but this is not the case. The icing on the cake was on Friday afternoon when my wife and I were watching a movie in the theater room. Our son was napping upstairs in his room. We had locked the front door. While watching the movie, I heard something in the kitchen and I looked and realized that a man, a stranger, was walking through the house. I walked out and realized he was with Magical Vacation Homes as identified by his polo. When I asked what he was doing he said he was there to drop off a welcome packet. This was on day 6 of our vacation! I said "well, we are checking out tomorrow so a welcome packet is a little late." He then proceeded to verify on his phone what I was saying was correct. He then struggled to understand why he was there. He kept saying, "I saw the car out front and wondered." When I told him about the condition of the house he said that was why he was there to take care of the weeds on the patio. So you are here for weeds and not a welcome packet? He then apologized and got out of the house as quickly as possible. He never did anything with the weeds. They were still there when we checked out. He said he rang the door bell several times but we never heard it because we were watching the movie. So you just decided to walk right into the house? The whole situation made me extremely uncomfortable so much that our last night I was worried about something similar happening again. I understand that the same thing could happen in a hotel with housekeeping as they have access to a room but in this situation he couldn't even tell me why he was there. Why he opened our locked door walked into the house and proceed to walk through the house. If he was dropping something off why not leave it at the door and give us a phone call when he thought someone was inside? The patio is accessible from the side if he was there to remove weeds on the patio. Again, this made me extremely uncomfortable. This whole experience was unacceptable. We paid over $2k for this house for the week including a $215 cleaning fee. If you decide to move forward with Magical Vacation Homes, I would triple check everything and demand they honor what they promise you on their website. We will be going with someone else when we are back in the area this fall. read more

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Customer Service is outstanding! Jay was the best! She helped me solve my issue in very efficient manner.