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    Top Villas

    1.8 (102 reviews)
    Open 7:00 am - 8:00 pm
    Updated 2 weeks ago

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    Roach
    Felicia F.

    Horrible, do not rent with this company. Pics are misleading. Homes are not well maintained, appliances and TVs did not work properly and we had ROACHES!! Never again

    gross spots on mattress cover.  They put sheets over theses grotesque spots.  looks like blood.

    Let me start out by saying that we were looking forward to this vacation with our grandkids during the Thanksgiving holiday. We checked into our rental house located 1542 Moon Valley Drive Davenport, Fl. located in Champions Gate community on Wednesday afternoon around 5:30pm. Upon entering the home everything seem to be in order, nice looking furniture and clean tile floors. However, when we turned the TV on in the living room we kept getting a temperature warning across the entire screen. We hit the OK button and the image would go away, however, about a minute or two later the same message would appear. I reached out to Maintenance and spoke with a lady who could not find any information on me ever renting the place. She said she would try to contact maintenance. Never heard from her again. So I called another number and was greeted by a gentleman who said he was with Magic Box maintenance, the one's who managed the property. He indicated that it was after hours and he would try to get someone out on tomorrow - which was Thanksgiving Day. However, he couldn't make any promises... During Thanksgiving Day if we wanted to watch TV in the living room we had to keep pressing OK on the remote in order to watch TV. This was a very frustrating task! Also, we found that the remote in the boys room DID NOT work either. Around 7pm Thanksgiving night a maintenance guy shows up. He looks at the receiver box and said that he thought that the fan wasn't working. He indicated after looking at it that the fan was now on but he didn't know how long that would last. Not more that 15 minutes after he left the warning message re-appeared. We go two days without a TV. I called again to the maintenance office that night to advise the gentleman who sent the maintenance tech to the home that the problem was "not" resolved. He informed me that he would have to call Spectrum to come out and replace the box. Friday morning Spectrum showed up with maintenance guy and replaced the receiver box and repaired the remote in the boys bedroom. Being a 28year Marine Vietnam Combat Veteran, one of the things I would always tell my troops is that you have to use the 7 "P's" model for being ready at all times: Prior--Proper--Planning--Prevents--Piss--Poor-- Performance. If someone had gone into the house three or four days before guest arrived, and checked on the TVs, the remotes, and just go through the home making sure everything was in operating order...This would alleviate frustration for the guest and prevent reviews like this. This was not a great experience at all - especially when Top Villas exclaim to be the top rental agency in the area with luxury homes and villas, etc, etc,. etc... We were also told that upon checkout we were to remove all linen and spreads from beds. This is where we were totally shocked at what we found after removing the sheets from our master bedroom bed. The mattress cover was stained - I mean not just one stain but several. The entire mattress covering was "filthy" and nasty! How could anyone be so gross and negligent to place sheets over a disgusting, revolting, squalid and sullied stains. The humiliation I felt was like a deep wound to my soul... For one thing, sleeping on a filthy mattress can harbor allergens or some other contagious infection. I expect to hear from the host concerning this matter. see photos attached.

    Sink after maintenance superglues it.

    This is a full review of our stay in Orlando for the 4th of July weekend: Upon arrival, (July 3rd) we dropped our luggage at the door and headed directly to the grocery store to beat the rain. When we returned and began putting items away, we turned the sink on and it was extremely loose. I immediately videoed it and at the same time, my sister pulled a bar stool and before sitting, luckily, she saw that the chair was detached. The quality of the folding bar stools were very poor. I sent the initial email. A while later, after cooking and eating, we retired upstairs. We only saw 2 towels in each bathroom. There were 3 bathrooms, so there were only 6 towels for 9 people. The next day, (July 4th) we did receive a bag of towels and when I opened the door to get them from hanging in the door, the gentleman was walking back to his golf cart. I had previously given permission for entry to fix the sink so I was confused as to why he was walking away. He came in to eyeball the problem and went to the truck. He came back with superglue and mended a metal faucet to a countertop. (I knew it would not hold). He then asked if he could go upstairs to fix the dryer. I told him that we didn't request anything about the dryer. He persisted, so I let him go upstairs. Obviously something was wrong that I wasn't aware of. He said that he would be back "tomorrow" to fix the sink. By the next day, (July 5th) the faucet was laying down on the counter. There was no way to utilize the sink, nor cook because it required clean up, which was impossible due to the sink. Nobody ever came. We wasted money grocery shopping and went out to eat for the rest of the trip to avoid messing up the kitchen. Altogether, this villa lacked charm and warmth. With absolute white walls, zero decor, and all of these issues, we could have remained at our home in Orange Park, Florida for the 4th of July. Around the pool, there was one string of lights with no plug near. All other villas had lights for night swims. Our one string just dangled there. We've rented before and this experience not only embarrassed me as the planner for my friends who joined us, but also made us spend extra money for food due to the kitchen basically shutting down. We will be very hesitant to renting again. We would love for you to investigate this. We were met with an additional requirement of $300 security deposit AFTER booking and the irony is that we should be GIVEN $300 deposit and $300 for being inconvenienced during what was supposed to be a relaxing stay. They were quick to demand $300 without ensuring that the home was ready for us. After 4 days, it never got fixed. We broke nothing. We followed all of the rules. We did not enjoy 2701 Scrapbook St.

    Absolutely deplorable company. We rented a home near Disney through Top Villas, and it was a terrible experience. For starters, as soon as we walked in, there was yellow and black tape around a very broken floor right in the middle of the living space. Clearly, this was not present in any of the pictures they advertised. There was vomit on the carpet in the upstairs bedrooms, the ice machine leaked the entire time we were there and we had to replace towels (and wash them, of course) several times a day. The dressers were full of dirt and other people's remnants and the bedding and towels were still wet as if they were washed in a huge hurry and not dried. There was a basketball hoop in the pool that was so rusted out that it broke and fell on one of our kids while he was swimming. The pool alarm went off randomly and wouldn't turn off; we had to have the police at our house at 3 AM because the pool alarm wouldn't turn off and no one was answering the service number for the rental. I have stayed at many rentals, this was by far the worst and most disgusting experience I've ever had. If there was a problem, you had to send an email that got answered 24 hours later. The company will also start harassing you after you sign a contract so that they can sell you insurance, real estate, and try to get you to use their "free" concierge services. These concierge services consist of charging you up front for tickets, massages, golf carts, services, etc. that would not otherwise have to pay for until you are there; plus you pay them directly, not the vendors or parks, so good luck if you need refunds or date changes. They also bloat the prices astronomically - they quoted me for a golf cart and I called the company directly and rented the same cart for half the price quoted by Top Villas. Once I realized that they were going to try to collect all the payments for park tickets, etc. directly, I made it clear that I was not going to use this "service" and the concierge actually called Universal and cancelled the tour I had booked directly by stating she was my agent. It was a mess. By the way, they are a third party rental and don't actually do anything while you're on property, they refer you to the property manager and provide absolutely no value other than to forward emails or provide a phone number (you can rent directly from the property manager, no need to deal with them). After this disastrous experience, they offered me some pittance refund, which I refused. They responded with another offer (still a fraction of what I paid), but it required me to sign some release that said I wouldn't write any reviews and other restrictions. Not worth the small amount of refund if I can prevent even one other family from suffering through an experience with this company.

    Thermostat registering 83 degrees in the Unit

    I rented from Top Villas at Encore in Florida and the AC unit was broken. See picture below of Thermostat registering 83 degrees. The coils to the AC unit were filthy and needed to be professionally serviced. After complaining for a day and a half, they finally moved us into a different unit. Top Villas should not be renting out units that require maintenance until the issues are repaired. Top Villas sent sends this please contact us email so we can help you resolve. I have been back and forth with them and its not going anywhere, except they are now saying that were stains on the (Walmart quality) towels in the unit and that they are charging damages of $718 for these towels, but as a good faith gesture will cover half of it and I should send them $359. I filed a complaint with the Better Business Bureau relating to the AC issue and will see where it will go. In advance of renting through them search and read through the reviews for Top Villas on Google Reviews, Yelp, Trust Pilot or the Better Business Bureau. If I had read these reviews before I rented from them I may have avoided this whole headache.

    Wifi connected with out internet constantly

    If I could give this site a review it would be negative 5! Do NOT rent any air BNB from Top Villa. I rented a place that had serious issues. Oven door shattered so we couldn't use the oven. The lights didn't work in 1 room, the wifi didn't work as advertised, all 5 TV provided had issues. Remotes didn't have backs to them, toilet paper holders falling out the wall and the pool was dirty. On top of being in harmful situation due to the lack of proper management of the inspections prior to arrival. We rented a grill for the duration of our stay, which we also paid extra for. When we arrived to our house there were 2 grills. Top Villa states they are professionally cleaned and inspected. It also states this on their page. One grill immediately upon igniting, the grill tank caught on fire. Engulfed in flames. When we called to report it they sent out maintenance men who told us they don't know who's grill was there because it did not belong to them. The line had a leak and thankfully we acted fast and used the fire extinguisher. After contacting them several times, they were UNWILLING to compensate us to our rightfully earned refund. We even asked for a portion and not a full amount and they still not not care that the constant issues day after day ruined our family vacation. In regards to your response, you were not willing to be helpful. You disregarded that our experience with you was poor . The glass was not cracked, It was broken pretty badly. If I could submit the pictures on here, I would have. You are the company who rented the house to our family. If you had another company you do business with that provided the 2nd grill there it was your responsibility to make sure it was in a safe and working condition. The wifi worked but kepy cutting on and off. Which I also have a screen shot showing this and submitted it. The pool was filthy. No response to that. The toilet paper holder was hanging by one side. Came right out the wall every time you went to get toilet paper. You provided a game room with no working light, that took 4 days to fix and the remotes to the xboxes did not have backs so it couldnt be used. You wanted to refund us a little over 250$ it's unacceptable to us. I will make sure everyone who is looking to rent from you guys, that TOP VILLA does not hold up their end of the contract up. Not only did you want to refund me a little over $200, you also asked me to sign a paper stating I would not put bad reviews up and refer to Top Villa on social media. Reviews are meant for issues exactly like this. If I can help another family then I feel better about it. No one should waste money and time in investing in looking to rent a airbnb from Top Villa. This is was our first and last experience. Your company made excuses as to why things didn't work and why they are fine. I have videos and pictures. This site may not allow me to post those but I will 100% share my experiences with your company and the unwillingness to make the customer happy. I will also continue to share and find a site to submit the pictures and damages the house was found in.

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    Orlando Vacation Rental Services

    Orlando Vacation Rental Services

    1.0(2 reviews)
    1.8 mi

    Do not rent from these people, do not hire them to manage your rentals. They are unresponsive,…read moreunprofessional and abscond with rental funds. Orlando Vacation Services was hired to manage one of our properties in Davenport, FL. They collected funds for stays at our property, but never paid them out. To add insult to injury they also did not perform required maintenance while managing the property resulting in further property damage that we must now resolve.

    Overall, we thought we found a great place but there where many issues and we had no help provided…read more Upon arriving, we found cobwebs and dirt in the place, dishes with food still on them in the cabinets, and a full dishwasher full of dirty dishes. The paperwork states all dishes would be clean and put away but that wasn't the case. We also found a broken chair that almost collapsed on us when sitting in it and many vents had dirt or mold in them which was a major issue as my daughter has asthma. After contacting the owners, we were told the photos sent would be reviewed but we received no feedback. We then had to contact them again when we ran the dryer three times and still had wet clothes. The owners decided to send maintenance in without asking for permission and sent a rude email stating it was working fine. I will never again use VillaKey or Orlando Vacation Rental Services.

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    Orlando Vacation Rental Services
    Orlando Vacation Rental Services - Dirt or mold on most vents

    Dirt or mold on most vents

    Orlando Vacation Rental Services - Another photo of the chair

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    Another photo of the chair

    Florida Gold Vacation Homes

    Florida Gold Vacation Homes

    2.0(2 reviews)
    0.0 mi

    Renting a vacation home for a week near Universal Studios in Orlando is a daunting task; trying to…read morefind the perfect house for two families traveling together is an even harder task. There is a vast selection of rental agents and rental companies to choose from when choosing a rental for your Disney or Universal Studios vacation. After many nights of research and looking at various home rentals, we finally ended up selecting a property with Florida Gold Vacation Homes. We stayed at their property located in Crystal Cove Resort (4704 Blue Diamond Street, Kissimmee, FL). It is a 4 bedroom (2 master suites with private baths and tv's) and two rooms with two double beds and a shared common full bathroom. The home featured a very open design and had dinner seating for 12 at two tables and a snack bar, and open floor plan with a spacious living room and large flat panel tv screen. One of the master suites, featured a two person tub, private shower, and two sinks. The house has a two car garage and also features a private swimming pool that is enclosed in a screen enclosure and a covered sitting area next to the pool. In short the house was just as it was described. The only downfall was that the clubhouse at Crystal Cover Resort was not kept in the most cleanly condition. There was a beautiful pool (and much larger than the pool at our rental), but upon inspection the clubhouse pool was in need of a serious cleaning. The clubhouse also featured a small gameroom (with fooseball, and a billiards table) along with a large screen tv and plenty of seating. It was a nice break for the kids to get out of the house when it was raining. The home itself was just as described. The only issues that we experienced with the property is that the wifi password was not provided in any of the instructions (a simple sunday afternoon phone call fixed it), the dishwasher was broke (it would not shut off after the wash cycle, but still worked), and we were not told which day the pool cleaners would be coming (which led me to be a little startled as two men were walking along the side of the house one afternoon). We would definitely recommend staying at this property again and renting through Florida Gold Vacation Homes.

    It was the week of our wedding. We rented the house located at 233 Saddle Ridge Road, Davenport, FL…read morefor April 20th and 21st so some of the wedding party could be within walking distance of our home which is in the same subdivision. While the outside of the home seem inviting the inside was disappointing. Old, used, dirty family room furniture, beds in all the rooms were very uncomfortable. Ever sleep on a bed where the springs poke you in your back. Well you will experience that here. Wifi offered but password did not work. To use the hot tub you have call and pay extra 24 hours in advance. That would of been useful info in the welcome email. Bring your own pillows, sheets and blankets I highly recommend and check the mattresses. I found what appeared to be bed bug remains in the master bedroom mattress under the single sheet covering the mattress. Oh yeah no mattress cover so whatever bacteria is in the 20 year old used mattress ends up on you. Yuck! The sheets, comforter and pillows are from the early 80's judging from the patterns. To me personally I rented someone's Florida house and their old unwanted dilapidated furniture. The only nice piece in the house was the formal dinner table. The kitchen counters have nothing on them so bring your microwave and cooking/eating utensils otherwise dine out. Only 2 very old TVs in the 4 bedroom house. Lastly if you leave some items behind such as clothing don't expect to ever see them again or count on the property management company Florida Gold to give a damn. They just tell you on the phone they will check with a 3rd party cleaning company they use to clean the home and call you back. I called back every few days since they did not call me back, how unprofessional and uncaring to my concern. Finally on my last call they told me any personal items found that are not claimed are donated. So what this means is the cleaning company can keep what they find. Your probably thinking why this is relevant in a review. Your personal belongings are not safe and neither are you. Its not like a hotel where you simply put a Do not disturb hanger on your door to tell housekeeping to move on. This 3rd party company has a key and alarm code and can stop by anytime without your knowledge or consent. I lost over $200 in nice clothing that I put into a drawer during my short stay. It is very disturbing to gain this insight and I will certainly let my neighbors (the house owners) know of this information. Florida Gold fails miserably on your safety and hospitality which should be paramount and top concerns for their guests.

    Southern Dream Vacation Rentals & Management - 6 BR 4.5 BA

    Southern Dream Vacation Rentals & Management

    2.6(5 reviews)
    2.8 mi

    Terrible experience, manager quit after 2 weeks and even though I paid for a month of pool service,…read moreshe didn't send her guy to clean the pool when got green. Very unprofessional, to say the least.

    I hate to write bad reviews, but this one is an ALERT ! BE AWARE of this Company and Shawna Davis…read morebefore you book any properties managed by them, or hire them to take care of your Property!!!! I booked a house they manage in Orlando over VRBO as non-refundable since we were 3 days from the day. Right after booking, they will ask you for your ID and will send you another agreement in writing for you to sign. Under this other agreement made by them, they ask you to list the people who are sleeping in the house, which I did. Next day I wrote them via the app and mentioned that I was planning to get a cake to sing Happy Birthday to my son turning 11, ( his birthday would only be on the following week, but since the cousins were there, I wanted to take advantage of the family together and anticipate the get together to do that) , and that my husband (who was out of town for work and not on the list ) would try to come over for the day to be with us, but there was a possibility for him to have to sleep there for a night only. They replied right away saying " Hello Rafaela, Unfortunately, the home only allows and sleeps up to 13, so any more than that is not permitted. If this doesn't accommodate you and your family, then I would suggest you to find a home that allows more. If you need to, you can submit cancellation request. If at any time there are more than what the home sleeps, you could be asked to depart early with no refund as again the home allows no more than 13". As you read this message it will MISLEAD you and it also tricked me! I interpreted this message as she was giving me the opportunity to cancel and find something else. The reservation was done a day ago, and I would still have 2 days to find something else, and she would also have 2 days to find another family. After I read her message I responded " Hey Shawna, I understand, and that's is very unfortunate! But since I don't know yet, I would prefer not to risk. How do I apply for the refund?" , she didnt reply. Then I asked again; "And it would be a full refund correct?" , she again didnt reply. As I was in a rush, I went ahead and cancelled the reservation and messaged her for the 3rd time: "Hey Shawna, Please accept my cancellation. I just submitted the request. Thank you for being upfront!". A few minutes later, after I proceeded with the cancellation, and told her I did it how she recommended, Shawna replied saying that there was NO REFUND to be given as I had booked a non refundable property. As you can see, she purposefully never mentioned that I could CANCEL but NO REFUND would be given. She gave me a recommendation and hid the MOST IMPORTANT part of it, which was MY REFUND! Shawna message to me was misleading and intentional. She knew exactly what she was doing. WHO in their Right STATE of Mind, would cancel a reservation knowing that they wouldnt receive their money back?? But thats not the worst of all.... after several back and forth messages, I told her that I was going to keep the house since she would not return my money and in the case my husband went, he would take a hotel room to spend the night, but that I would not agree to lose my money. She kept saying that it was up to her to refund me or to let me stay with the house! At this point I understood her intentions. She wanted to make easy money, and that is all. For not a single minute she cared about the customer, and the fact that all I did was being honest to her. I immediately called VRBO and explained the whole situation , and their agent put her and her secretary in the line to speak to me. They gave Shawna the opportunity to whether issue my full refund or let me stay at the house and she denied both options! They said they couldn't do anything and that she was the one in control because the cancellation came FROM ME!! I am disputing this charge with the bank! Hope that what happened to me serves as an alert to you!

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    Southern Dream Vacation Rentals & Management
    Southern Dream Vacation Rentals & Management
    Southern Dream Vacation Rentals & Management - 3 BR 2 Ba Pool Home on 3rd fairway

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    3 BR 2 Ba Pool Home on 3rd fairway

    Top Villas - vacation_rentals - Updated May 2026

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