THE BIGGEST DISAPPOINTMENT: I normally would not leave a review unless it was positive. However, after dealing with Top Villas Customer Service from the day we checked in, Wednesday, 2/11 through the time we checked out, Sunday, 2/15, I felt it necessary to share our experience. We booked the Reunion 9000 home and paid the extra in advance as required, for the pool & spa to be heated (THE BIGGEST DISAPPOINTMENT). We checked in at 4:00 pm on Wednesday, 2/11 and found both the pool and spa water was ice cold. I immediately called the customer service number posted to inform them of this issue along with a few other things. The representative advised me to have pictures taken and send via email, which we did. The response to my email was received around 6:30pm Wednesday night indicating that they reached out to the management company to have all issues addressed and someone will be sent out tomorrow (Thursday). It also indicated that a refund would be issued for each day the pool was not heated. Late Wednesday evening, two couples, of which my husband and I were one, experienced issues with the water in the tank of the toilets not refilling upon flushing. I contacted customer service again and requested that this issue be marked URGENT as this was not acceptable. Thursday morning, about 10:30 a maintenance person came. I begin to walk her through the house to show the various things and she stopped me saying "I'm here to address the URGENT bathroom issue". I told her about the other things, including the COLD POOL & SPA, and she replied, "I will see what I can do, but if I can't fix, someone else will be sent". She did replace the gadgets in both toilet tanks. I then asked her if she could check the pool while she was here. When we walked outside, we found that the pool vendor was there (he didn't introduce himself; didn't let us know he had begun working on the heating element). The maintenance lady walked ahead of me and one of my guests and spoke with the pool vendor and then came back to us and said "he has turned off the box and is working on it now and will let you know when he is finished". She then said the temp is reading 83....(help me make sense of this is what I asked -- what was she reading to get that temp if the box is off while the technician is working on the heating element and would be turned on when he finish?). She left. About 2:30, I called customer service again and asked if the heat was fixed for the pool/spa and if someone could please come out and show us what to do. I called again about 5:30 asking for help in how to get the heat working for the pool & spa. Still nothing. About 7:30 Thursday night, I received an email that the management company said my concern was addressed and the temp was reading at 85 as they checked it remotely. Imagine my shock to this response. Friday morning - the same thing - water still cold. The pool cleaner shows up as the cleaning schedule for Reunion 9000 is Tuesdays and Fridays. My husband spoke with him to tell him about our issue and he emphasized that he was there to clean the pool only; however, he did note that the pool was cold even though we had the spa timer on. My husband asked if he could assist any further but he emphasized that he was the pool cleaner only not a technician. I emailed customer service again and informed them that the pool cleaner was onsite hoping they would give him permission to some way help us out. Again, nothing. It is now Friday at 5:00 pm - the time our Chilling & Grilling Poolside is to start. Of course, no one wanted to get into a cold pool. I apologized all evening for the disappointments our guests experienced. It is now Saturday morning. Pool still cold. Top Villas indicated they have notified the Management Company of my disappointment and would keep me updated on their response. Saturday afternoon, the cleaning crew was cleaning up the house next door and we entered a conversation with one of the ladies and voiced what we were experiencing. She came over and also witnessed that the water in the pool was cold; she encouraged us to keep communicating our concerns and she would also try to reach someone and notify them. She then advised us to make sure we check out by 10 to avoid a late fee as they have to clean and get ready for another group checking in at 4. Sunday 2/16 @ 8:30am. The majority has left, we check the pool and to our surprise its warm. Maybe we went through this disappointment so that it can be in order for the next group checking in. Its Monday, 2/17 and I'm told our file is being handled by the office in the UK since we are no longer in the house. They also informed me that they have 28 days to resolve any concerns. I responded that it is well documented and I'm sure it will not take 28 days to process our refund. Respectfully, Yvette read more

Booked a vacation 3 months in advance, in error I entered one letter in my email wrong . I been trying to clear this error up with customer service, account service and still as of today no help they say they need a email from the email that booked the reservation but the email is wrong and they will not change it so my family will lose over 3 thousand dollars because we can't get in to the house without a code which will go to the wrong email. We have provided them with the credit card information, the phone number on file, the address and state of the person who booked the vacation and still this is not enough. This has been going on for 2 months now and our trip is coming up soon. We have our plane tickets, park tickets, car rental and most of is will be lost and they don't care . All because one letter was missed type in a email. The worst customer service I have ever experienced. I will be fighting with them until the last day which is June 17th. They just want to keep my money but not without a fight. The worst service I have ever received. read more

Stayed here on vacation among arrival there was no mattress. The customer service is awful! Michelle stopped answering all of our phone calls and only started communicating through chat gpt. When we called again in the morning mauve answered and was sweet. However we asked to be notified when someone came into our unit to replace the missing mattress so we could ensure our belongs didn't go missing as well. Please read attached photos. We had to file a police report and spend a whole night without a mattress. The compensation they offered was $10 which they claim is 10%. (We paid $229 a night, so less then 5% is their actual offer to be missing a whole bedroom we paid for.) Leaving us 3 adults to sleep in 2 twin beds and a dirty pull out sofa. Had they actual communicated with us and handled the situation correctly it wouldn't have been a bad stay. However the lack of professionalism from this company is atrocious. read more

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My family really enjoyed their vacation. The only issue I had was a tall younger Caucasian guy that works in clubhouse resort. He was very rude and condescending. The fact that we had to deal with him to do the majority of our activities the whole week, it really put a damper on our trip. Please train staff to be courteous to guest. We are not inmates or students asking for the basketball etc. We are guest that paid over $9k, that just want to relax with their family on vacation. read more

Horrible, do not rent with this company. Pics are misleading. Homes are not well maintained, appliances and TVs did not work properly and we had ROACHES!! Never again read more

Top Villas - Roach - Vacation Rentals Near Me - Davenport, Florida

Let me start out by saying that we were looking forward to this vacation with our grandkids during the Thanksgiving holiday. We checked into our rental house located 1542 Moon Valley Drive Davenport, Fl. located in Champions Gate community on Wednesday afternoon around 5:30pm. Upon entering the home everything seem to be in order, nice looking furniture and clean tile floors. However, when we turned the TV on in the living room we kept getting a temperature warning across the entire screen. We hit the OK button and the image would go away, however, about a minute or two later the same message would appear. I reached out to Maintenance and spoke with a lady who could not find any information on me ever renting the place. She said she would try to contact maintenance. Never heard from her again. So I called another number and was greeted by a gentleman who said he was with Magic Box maintenance, the one's who managed the property. He indicated that it was after hours and he would try to get someone out on tomorrow - which was Thanksgiving Day. However, he couldn't make any promises... During Thanksgiving Day if we wanted to watch TV in the living room we had to keep pressing OK on the remote in order to watch TV. This was a very frustrating task! Also, we found that the remote in the boys room DID NOT work either. Around 7pm Thanksgiving night a maintenance guy shows up. He looks at the receiver box and said that he thought that the fan wasn't working. He indicated after looking at it that the fan was now on but he didn't know how long that would last. Not more that 15 minutes after he left the warning message re-appeared. We go two days without a TV. I called again to the maintenance office that night to advise the gentleman who sent the maintenance tech to the home that the problem was "not" resolved. He informed me that he would have to call Spectrum to come out and replace the box. Friday morning Spectrum showed up with maintenance guy and replaced the receiver box and repaired the remote in the boys bedroom. Being a 28year Marine Vietnam Combat Veteran, one of the things I would always tell my troops is that you have to use the 7 "P's" model for being ready at all times: Prior--Proper--Planning--Prevents--Piss--Poor-- Performance. If someone had gone into the house three or four days before guest arrived, and checked on the TVs, the remotes, and just go through the home making sure everything was in operating order...This would alleviate frustration for the guest and prevent reviews like this. This was not a great experience at all - especially when Top Villas exclaim to be the top rental agency in the area with luxury homes and villas, etc, etc,. etc... We were also told that upon checkout we were to remove all linen and spreads from beds. This is where we were totally shocked at what we found after removing the sheets from our master bedroom bed. The mattress cover was stained - I mean not just one stain but several. The entire mattress covering was "filthy" and nasty! How could anyone be so gross and negligent to place sheets over a disgusting, revolting, squalid and sullied stains. The humiliation I felt was like a deep wound to my soul... For one thing, sleeping on a filthy mattress can harbor allergens or some other contagious infection. I expect to hear from the host concerning this matter. see photos attached. read more

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I am updating my review to include that TopVillas response to my concerns were that the house had normal wear and tear, was professionally cleaned and inspected, and that in order to receive the $195 pool refund, they wanted me to sign a waiver of liability and non-disclosure agreement. Pictures speak for themselves. They did not bother to send anyone to inspect the house after I called them about the concerns when we arrived and continue to gaslight my complaints. read more

To whom behalf I rented this property as I rented before others, but think the experience was sad, painful and disappointing The house : 1 Very deteriorated ( sad to see a house like this abandoned) 2) Walls and doors dirty and scratched 3) The house was dirty inside and outside 4) Dead bugs behind the curtains 5) Broken curtains 6) The main living room window totally faded 7) The little barbecue ....for 32 people in theory? 8) The barbecue was dirty inside and outside and in a very bad condition 9) The outdoor table was covered with rodent excrement ! 10) The outdoors chairs disgusting . We had to clan it !!! 11) The place where the barbecue was located just on the wall showed the walls plenty of fumes and greasy TV over the barbecue!!!! 12) Chairs inside some are broken including a tall one. There are liabilities providing such a dangerous stuff to renters 13) Lack of enough stuff for the kitchen. Please just take a look to the Teflon pan 13) Ice maker broken Finally a special chapter for the "garage" plenty of funny things. Most broken , dirty and outdated. There is one connected to the electrical system that is overheating the installation, so it activates an alarm at anytime including at night and you have to find the way to stop the noises. Purely amazing I can add more to the list, but it is time at home in Miami to enjoy we are back home and we left a place that it does not match our life standards Thanks have happy holidays Ricardo Leon Sunny Isles, Fl read more

Terrible Experience - Locked Out and Ignored Absolutely awful experience with Top Villas. The door code we were given did not work, and no one was answering the phones despite multiple calls. After finally getting someone on the line over 30 minutes later, they were completely unhelpful and didn't seem to care that we were still stuck outside the home with our bags and family in tow. It has now been over 40 minutes, and we're still waiting outside for a new code. This is completely unacceptable, especially after a long day of travel. Top Villas has shown zero urgency or concern. Would not recommend to anyone - look elsewhere for your vacation rental. read more

This is a full review of our stay in Orlando for the 4th of July weekend: Upon arrival, (July 3rd) we dropped our luggage at the door and headed directly to the grocery store to beat the rain. When we returned and began putting items away, we turned the sink on and it was extremely loose. I immediately videoed it and at the same time, my sister pulled a bar stool and before sitting, luckily, she saw that the chair was detached. The quality of the folding bar stools were very poor. I sent the initial email. A while later, after cooking and eating, we retired upstairs. We only saw 2 towels in each bathroom. There were 3 bathrooms, so there were only 6 towels for 9 people. The next day, (July 4th) we did receive a bag of towels and when I opened the door to get them from hanging in the door, the gentleman was walking back to his golf cart. I had previously given permission for entry to fix the sink so I was confused as to why he was walking away. He came in to eyeball the problem and went to the truck. He came back with superglue and mended a metal faucet to a countertop. (I knew it would not hold). He then asked if he could go upstairs to fix the dryer. I told him that we didn't request anything about the dryer. He persisted, so I let him go upstairs. Obviously something was wrong that I wasn't aware of. He said that he would be back "tomorrow" to fix the sink. By the next day, (July 5th) the faucet was laying down on the counter. There was no way to utilize the sink, nor cook because it required clean up, which was impossible due to the sink. Nobody ever came. We wasted money grocery shopping and went out to eat for the rest of the trip to avoid messing up the kitchen. Altogether, this villa lacked charm and warmth. With absolute white walls, zero decor, and all of these issues, we could have remained at our home in Orange Park, Florida for the 4th of July. Around the pool, there was one string of lights with no plug near. All other villas had lights for night swims. Our one string just dangled there. We've rented before and this experience not only embarrassed me as the planner for my friends who joined us, but also made us spend extra money for food due to the kitchen basically shutting down. We will be very hesitant to renting again. We would love for you to investigate this. We were met with an additional requirement of $300 security deposit AFTER booking and the irony is that we should be GIVEN $300 deposit and $300 for being inconvenienced during what was supposed to be a relaxing stay. They were quick to demand $300 without ensuring that the home was ready for us. After 4 days, it never got fixed. We broke nothing. We followed all of the rules. We did not enjoy 2701 Scrapbook St. read more

Top Villas - Sink after maintenance superglues it. - Vacation Rentals Near Me - Davenport, Florida

I typically do not leave reviews. Do not book with this company. Read on if you would like some detail. I've stayed at a good number of vacation rentals. This experience was hands down the WORST I've ever had. We paid for early check in (10am) and late check out (all day- paid for an extra night to be able to stay as late as possible). We arrived after 11am with our party of ten including children and a pregnant woman. We couldn't get in the house. I called top villas and they couldn't help. We waited. I was told Naomi, the top villas supervisor was on her break but would get back to when her lunch was done- while we waited. We got I to the house finally after 12 noon. They offered me a partial refund as we were still able to "get in before 1pm". When I confirmed the late check out- they "forgot" to let the property manager know when I booked (months earlier). They offered to refund the fee. Meanwhile, I had made travel plans based on the late check out and needed to rearrange my entire tracel schedule on check out day as we had no where to go. I ended up having to throw away hundreds of dollars worth of groceries for our party of 10 that could not be kept or used as we now needed to check out by 10am. On top of throwing out all of the groceries we paid for, I incurred a lot of additional al expense to rearrange flights etc, and the cost of eating out with my family the day we checked out. Top villas stated that they felt a refund of the late check out was sufficient and refused to make it right with any additional appropriate compensation. They also refused to provide me with contact info for someone in management above Naomi (who likes her lunch breaks better then her customers). Will never book with this company again. read more

Absolutely deplorable company. We rented a home near Disney through Top Villas, and it was a terrible experience. For starters, as soon as we walked in, there was yellow and black tape around a very broken floor right in the middle of the living space. Clearly, this was not present in any of the pictures they advertised. There was vomit on the carpet in the upstairs bedrooms, the ice machine leaked the entire time we were there and we had to replace towels (and wash them, of course) several times a day. The dressers were full of dirt and other people's remnants and the bedding and towels were still wet as if they were washed in a huge hurry and not dried. There was a basketball hoop in the pool that was so rusted out that it broke and fell on one of our kids while he was swimming. The pool alarm went off randomly and wouldn't turn off; we had to have the police at our house at 3 AM because the pool alarm wouldn't turn off and no one was answering the service number for the rental. I have stayed at many rentals, this was by far the worst and most disgusting experience I've ever had. If there was a problem, you had to send an email that got answered 24 hours later. The company will also start harassing you after you sign a contract so that they can sell you insurance, real estate, and try to get you to use their "free" concierge services. These concierge services consist of charging you up front for tickets, massages, golf carts, services, etc. that would not otherwise have to pay for until you are there; plus you pay them directly, not the vendors or parks, so good luck if you need refunds or date changes. They also bloat the prices astronomically - they quoted me for a golf cart and I called the company directly and rented the same cart for half the price quoted by Top Villas. Once I realized that they were going to try to collect all the payments for park tickets, etc. directly, I made it clear that I was not going to use this "service" and the concierge actually called Universal and cancelled the tour I had booked directly by stating she was my agent. It was a mess. By the way, they are a third party rental and don't actually do anything while you're on property, they refer you to the property manager and provide absolutely no value other than to forward emails or provide a phone number (you can rent directly from the property manager, no need to deal with them). After this disastrous experience, they offered me some pittance refund, which I refused. They responded with another offer (still a fraction of what I paid), but it required me to sign some release that said I wouldn't write any reviews and other restrictions. Not worth the small amount of refund if I can prevent even one other family from suffering through an experience with this company. read more

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2 weeks after departing our vacation home in Orlando, I received a email from top villas neave in their guest experience team regarding our security deposit. While we had our registered service animal with us and approval from the home owner and a top villa team member, the morning of our departure, a family member living in Orlando came to wish us a safe flight home and had his small dog with him. In response to this topvila decided to keep our security deposit of $1,500.00usd siting damages and cleanup charges. This company is great when booking but the real truth comes out when you leave. Really a cash grab and a very interesting way to keep clients away from these kinds of fly by night companies. read more

Took my reservation and money, then said the property I reserved was unavailable and that they needed more money for a similar property. Super shady business. read more

We are having family fly in from all over the country. We booked our house 1.5 years ago, and 2 weeks before, top villas cancelled with no explanation. So we got a replacement home through the company. Just found out that they cancelled AGAIN. Absolutely ridiculous. Now we are scrambling! Zero customer support. TAKE YOUR BUSINESS ELSEWHERE. Cancelling twice for a group of 17 flying in from all over the country?! We've had this trip planned forever. Unacceptable. read more

I rented from Top Villas at Encore in Florida and the AC unit was broken. See picture below of Thermostat registering 83 degrees. The coils to the AC unit were filthy and needed to be professionally serviced. After complaining for a day and a half, they finally moved us into a different unit. Top Villas should not be renting out units that require maintenance until the issues are repaired. Top Villas sent sends this please contact us email so we can help you resolve. I have been back and forth with them and its not going anywhere, except they are now saying that were stains on the (Walmart quality) towels in the unit and that they are charging damages of $718 for these towels, but as a good faith gesture will cover half of it and I should send them $359. I filed a complaint with the Better Business Bureau relating to the AC issue and will see where it will go. In advance of renting through them search and read through the reviews for Top Villas on Google Reviews, Yelp, Trust Pilot or the Better Business Bureau. If I had read these reviews before I rented from them I may have avoided this whole headache. read more

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Warning: Avoid Solterra 706 at All Costs! I'm writing this post as a travel agent and a seasoned Florida traveler (over 20 years!) to warn others about the absolute nightmare that is Solterra 706. Our recent stay was the WORST experience I've ever had in Florida. The property was in a deplorable state: - Broken items throughout the house - Uncomfortable and worn-out furniture - Filthy pool that never got cleaned during our stay - No toilet paper in ANY of the bathrooms upon arrival - Dirty dishes left on countertops - Dust and cobwebs everywhere - Non-functional air conditioning in the downstairs room - Broken refrigerator missing a top piece - Missing chairs from the dining room table - Dirty white rugs scattered throughout the house upon early check-in -Chairs missing from dining room table As a travel agent, I will NEVER refer anyone to Solterra 706. The lack of maintenance and care is unacceptable. Save yourselves the trouble and choose a different accommodation. I'm extremely disappointed with the service I received from Solterra 706. I paid an additional $179.20 for early check-in, but the property was NOT ready as promised per Elizabeth at Florida vacation homes. In fact, the property was in a deplorable state (see above for details). I was assured the property was 100% ready, which was a blatant lie. My elderly father and my niece who is 8 months pregnant both got over heated and exhausted from the long drive so that's the reason I wanted to check in early so that they could lay down to get some rest. If I had known the truth, I would never have paid for early check-in. It's unacceptable to be misled and then ignored. I urge others to be cautious when dealing with Solterra 706. I hope the management takes immediate action to resolve this issue and as a token of goodwill, I kindly request a complimentary week's stay or a credit towards a future stay at a different location in Florida. This would go a long way in making up for the inconveniences we've faced and show that our comfort and satisfaction are valued. read more

If I could give this site a review it would be negative 5! Do NOT rent any air BNB from Top Villa. I rented a place that had serious issues. Oven door shattered so we couldn't use the oven. The lights didn't work in 1 room, the wifi didn't work as advertised, all 5 TV provided had issues. Remotes didn't have backs to them, toilet paper holders falling out the wall and the pool was dirty. On top of being in harmful situation due to the lack of proper management of the inspections prior to arrival. We rented a grill for the duration of our stay, which we also paid extra for. When we arrived to our house there were 2 grills. Top Villa states they are professionally cleaned and inspected. It also states this on their page. One grill immediately upon igniting, the grill tank caught on fire. Engulfed in flames. When we called to report it they sent out maintenance men who told us they don't know who's grill was there because it did not belong to them. The line had a leak and thankfully we acted fast and used the fire extinguisher. After contacting them several times, they were UNWILLING to compensate us to our rightfully earned refund. We even asked for a portion and not a full amount and they still not not care that the constant issues day after day ruined our family vacation. In regards to your response, you were not willing to be helpful. You disregarded that our experience with you was poor . The glass was not cracked, It was broken pretty badly. If I could submit the pictures on here, I would have. You are the company who rented the house to our family. If you had another company you do business with that provided the 2nd grill there it was your responsibility to make sure it was in a safe and working condition. The wifi worked but kepy cutting on and off. Which I also have a screen shot showing this and submitted it. The pool was filthy. No response to that. The toilet paper holder was hanging by one side. Came right out the wall every time you went to get toilet paper. You provided a game room with no working light, that took 4 days to fix and the remotes to the xboxes did not have backs so it couldnt be used. You wanted to refund us a little over 250$ it's unacceptable to us. I will make sure everyone who is looking to rent from you guys, that TOP VILLA does not hold up their end of the contract up. Not only did you want to refund me a little over $200, you also asked me to sign a paper stating I would not put bad reviews up and refer to Top Villa on social media. Reviews are meant for issues exactly like this. If I can help another family then I feel better about it. No one should waste money and time in investing in looking to rent a airbnb from Top Villa. This is was our first and last experience. Your company made excuses as to why things didn't work and why they are fine. I have videos and pictures. This site may not allow me to post those but I will 100% share my experiences with your company and the unwillingness to make the customer happy. I will also continue to share and find a site to submit the pictures and damages the house was found in. read more

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Top Villas #223430 Reunion Resort 961 (6th Jul 2022 to 12th Jul 2022) RENTER BEWARE ! I was very disappointed with my stay at Reunion Resort 961. Beautiful house but very run down/dirty Bugs infestation poorly kept property. This property was not worth the $5000+ I paid Top Villa ...Renter Beware Do NOT RENT WITH Top Villa. See pictures below read more

Booked a rental home in reunion resort for a 6 night stay in October 2024. Along came back to back hurricaines to hit Florida the second hurricaine Milton which hit when we were scheduled for our rental period. Orlando airport closed along with Disney World no travel to and from Florida. We had to cancel our reservation and asked to re-book at a later date sometime perhaps in March 2025. Top Villas refused our request and only offered a re-booking for Oct. 20 - Oct 28 which was impossible for anyone of us to travel work scheduling and school. When asked for a refund of reservation which had been paid in full the request was denied due to the terms of the contract - force majuere. I can not believe Top Villas took this position when other rental companies offered guests a re-booking option good for up to 1 year or a refund. (AirBnb, Disney Vacations, VRBO.) Very disappointing super expensive experience. BEWARE.... read more

Be Aware!!! DO NOT BOOK WITH TOP VILLAS AGENCY!!! Unfortunately I am now reading most the the reviews on this Agency and wished I had read them from before!! They did the same to us very recently as in this past Labor Day weekend The initial home that I booked and paid for in full, all of a sudden became unavailable 4 days before our check in date due to "mixed communication and was already booked for same dates" I thought nothing of it..... then they sent me other available homes in the same community and guess what??!! The other available homes cost more !!! So I had to pay the difference!!! This is a sukker agency!!! They are doing a legal scam on venerable families!!! PLEASE BOOK directly through ENCORE RESORTS! https://encorereunion.com Top Villas were charging all kinds of extra questionable fees. read more

No hot water - during our 14 nights we had running hot water for a total of 3 days. Consistent smell of gas - initially resolved when neighbour's pool heater found to be faulty - smell returned and found to be ongoing issues with pilot light at address - never fully resolved. Engineers said this was a "dangerous situation" to be living in. Crib not available upon arrival - addressed next working day. Games room not fit for purpose - driving simulator repaired then became faulty again; shoot 'em up game faulty and not repaired; dance machine faulty and not repaired. Games in childrens' bedroom - one console had only one joystick - not repaired. Downstairs guest bedroom - fan and A/C not working - not addressed and still faulty. Hot tub not working - addressed on 2nd day. Outdoor Bluetooth not working - maintenance engineer unable to rectify. Pool alarm faulty - replaced within 24 hours. Rudeness of the Maintenance Company - after being advised to contact the maintenance company directly (on 2nd or 3rd day) they explained that despite my children being 4 and 1 respectively that "at least they had water" when I explained that no hot water was present. Time Wasted - at least 30 emails and multiple calls, throughout the day, meant it was an ongoing distraction. False Promises - on two separate occasions it was offered that a change of villa was being explored - this was NEVER acted upon and therefore never offered to us despite the litany of challenges. read more

Reunion villa 737 -STAY AWAY!! We are currently in this house. We have rented all sizes of houses from primarily Jeeves. This is our first and probably our last from Top Villas. My husband booked this house because I was too busy to find a home this year. Below is the email that was sent to the company. This is in addition to numerous calls. We are within the first 24 hours of staying in the house. It is now warmer outside than inside the house. Hi Stacy, we are very disappointed in our rental experience and need to have this situating resolved immediately. My husband, Jesse, and I have called and left messages about the following: 1. When we called to ask where the house thermostat was, we were told, the a/c was on 66 but it felt like 58. I have an 80 year old mother that is walking around in a coat and had to also in her coat. If she becomes ill, you will be held responsible. 2. The phone rep said management controlled the house temp. This is absolutely unacceptable. If you can't afford to pay the utility bill for the conditions the renters would like to have, then don't rent the property. WE WANT THE AIR TURNED OFF, AND THE HEAT TURNED TO 78. 3. We weren't told the oven was in a state of disrepair. There is a note that a renter placed in the oven that says it hasn't been functioning properly since October 1. That is more than enough time to have a oven that can be used to cook for a large family dinner. The poor alternative of a toaster oven for a house this size is unacceptable. 4. Also, it wasn't disclosed that the 6th bedroom was in a separate house. This should be disclosed since we have kids that can't stay out there. 5. We also paid for pool heat. The pool and hot tub are ice cold. A property manager needs to come out here IMMEDIATELY. We went into contract with you under agreement that we would pay for certain amenities and conditions that you would supply. We have paid our money and you either didn't disclose or haven't supplied the amenities, utilities, or appliances the contract promised. read more

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We paid for pool heat and it's the second night of our stay and the hot tub and pool water are freezing! We have made several phone calls and sent several emails and they keep saying to give it longer time. It's been 24 hours now. They keep making excuses. The house isn't up to par. It's old and dirty. The tile floors are sticky throughout the house. There were hairs in the bed sheets so I'm not sure they're clean. It's just not good. We spent $4200 for the rental and are very unhappy! read more

Top villa rental company. stay away from Karen Cordoba she was on top of yiu calling and trying to get us to book. when it came down to booking rates went up $600 and when we realized it 5 mins after paying for deposit. we contacted her and she said we cannot cancel. This was before even signing any contracts. Ive sent email called her never received a phone call. She was practically a ghost after we booked. she made that commission and can care less after that. Stay away from top villa. We rented three property out of three only one was in good shape the other two was disgusting. read more

Unfortunately, my family has been mistreated by Top Villas during COVID-19. Most importantly, their dishonesty is what drove me to give this review and to warn others to please stay away! First, they didn't provide us alternate dates when we requested, so we attempted to dispute the deposit with our credit card company. As an act of unfair (and questionable) retaliation, they notified us that they cancelled our reservation due to a "breach of contract" - since we disputed the deposit. *Apparently* cancellation on their end means they have a right to not refund our deposit. Here's the thing. Over 50% of my family is over the age of 60. We are concerned with people flying across the country for a trip, and you won't offer us alternate dates? What do you expect us to do? After we informed them that our next steps were to go to the media, they then sent us an email "claiming" that the property owner offered a reschedule date 2 weeks ago, but they *forgot* to tell us...WHAT????? Something seems fishy and/or scammy. At this point, we deserve a full refund due to the error ON THEIR end. Now we simply don't trust the company; their practices are clearly shady. For all we know, they will probably make up some bogus charges and refuse to refund our deposit, even if we do reschedule. If they have questionable cancellation clauses in their terms and conditions and "forget" to update clients that they can reschedule, I now put nothing past them. Nonetheless, DO NOT RENT FROM THIS SHADY COMPANY!!! SERIOUSLY!!!! They do not care about their customers' well-being, they are dishonest, and they ONLY care about scamming you out of YOUR hard-earned money. read more

I booked a home in Reunion Resort Florida , a 13 day stay for a bit over $29,000. 10 months in advance . Send a $6000 deposit as well , got a contract and confirmation booking . Spoke with Top villas several times regarding additional services . 5 months later I get a notification that my booking went up to over $60,000 for the exact same stay . From $1700 a night to $3800 . For the same house that I already have a contract with . They stated "the owner changed the price". For 5 months I was bound to my contract and then the owner changed the price ??? After I booked flights for 28 people , took care of parks meals and many other things , and all they can say is "there's nothing we can do" ..... I will not go away quietly ... so my first step is to leave this review. read more

BEWARE! do not let those proper british accents fool you folks! for the past 4 years we had used top villas with no issues ever. We were scheduled to visit Orlando during the time in which hurricane milton was arriving. Florida was under a state of emergency and the governor was warning everyone about the several millions of people who would be evacuating. I reached out to Top Villas once the state was under emergency orders asking to be reaccomodated to another date for the same villa we were suppose to stay in. I received the generic response we will have to contact the property manager but we highly doubt it's possible. I looked to see what future dates would work and there were several weeks that the villa had openings. I figured since there was a massive storm coming that there would be no issues and we could come at a different date and of course pay any fees or increase in prices. To my dismay we were notified that the property managers were still expecting our arrival in the middle of a hurricane and that the arrival was BEFORE the storm was suppose to hit so they would not allow any accommodations for any future available dates. The response was SORRY you can either file a claim with your travel insurance for forfeit all monies paid. Walt Disney was rolling the red carpet out for their guests - other hotel chains were also do the same - not Top Villas- they are just a "booking" company and it's up to the individual property managers for any changes. Save yourself the trouble and hassle - all of their properties you can book directly through the resorts and not with a 3rd party. We will never used or recommend their servies read more

I am currently staying at the Storey Lake resort 52. I have stayed at many other resorts in Orlando using your company and have always recommended and promoted you to my friends and family. This current stay I am saddened to say is completely unacceptable. Not only was we not able to enter the property with the code provided in the booking info, two random people showed up to put un cleaned glass wear in the unit after our check-in. Also weird stains on the upstairs bedding the bathroom had the last residence rags in towels in it the couch was completely tattered and has hair on it. The stains on the carpet have me walking around in my shoes. I would like to be moved to another unit in the morning or receive a full refund I don't feel comfortable here. read more

Let me tell you about Top Villas. RENTERS BEWARE!! We rented a 6 bedroom home in Windsor Island Resort (Orlando) through Top Villas for an annual family vacation. When we arrived at the home our names were not provided to the guard gate so we were denied access to the home and sat in our cars for over an hour waiting for them to correct this issue. I even had the paperwork to show I rented the home; it did not matter. When we were finally granted access we found the initial look of the home to be good. We then ventured upstairs where the pool table was and found numerous large holes in the lining of the pool table to where you could not truly play a good game of pool. The kids rooms had large very visible carpet stains. And appears they rarely properly clean the carpets in their homes. We then ventured to the game room to find that the air hockey table cord was stripped and put together with regular tape not electrical tape. Mind you, we realized this when my son was shocked plugging in the table. The bar stools in the game room were loose and falling apart as well. Then the next day after our arrival to this home one of the dining room chairs had a screw poking through the leather which we found when my 8 year old granddaughter tried to sit and sliced the back of her leg open. And to top it off the week we had no access to Wi-Fi as they do not provide you this information. That is just some of what we experienced renting from Top Villas. Tried to work with Top Villas on these issues and they took ZERO ownership of the house issues. They offered $130 refund for a weeks stay in a home that we could not enjoy the amenities of and wanted you to sign an agreement that you would not hold them liable for anything and that you would not post any reviews on social media etc. This needs to be shared so that others do not fall for the scam that Top Villas is. Read other reviews; they are in many ways the same. TERRIBLE!! And let me point out that for us it was not refunded money that mattered or we would have taken their offer. It was Top Villas owning their product and they don't. I would never rent a vacation home from Top Villas EVER!! I suggest you also look elsewhere as there are many others home rental companies that are much better. read more

We recently rented Villa #189 located at 7721 Banyon Way, Kissimmee, Fl. through Top Villas for my family to attend my father and mother's celebration of life/funeral. We rented #189 due to its layout and we had 22 relatives staying there. Communication was not the best as it normally took more than a day to receive answers to my questions and some were never answered. Top Villas for The Encore Reunion properties actually works through Jeeves Florida Rentals. Might as well rent through Jeeves for better communication. The home was in fair condition. It really needs an update. Upon arrival we reported to Jeeves that the internet was out, master bath toilet did not flush and light was out, floors and carpets were horribly dirty, no batteries for 10 of the 12 TV remotes, cue ball missing from pool table and no balls for the Fooseball tables. We had paid for the pool to be heated but after realizing the temps were going to be above 90 degrees we asked a week before our arrival that it not be turned on. It was on when we arrived and the pool never cooled down to be refreshing. The hot tub jets did not work. Also reported that all the lounge chairs at the pool were severely damaged and worn out and had no cushions. The list of problems was much longer but these were our most crucial requests. The internet was quickly repaired and the balls needed to play the games and batteries were replaced. A housekeeping crew was sent over but there was little they could do with how dirty the carpets and rugs were upon arrival. The hot tub, master bath toilet and light, cushions for lounge chairs were never addressed. The condition of this home is fair at best. Blinds are broken or have missing slats, pool furniture is unusable, bath cabinet door off hinges, microwave light and turntable did not work, lamps needed bulbs throughout, glass dining room table was broken at corner and repaired with Duct tape, bed slats and post broken in one bedroom, upstairs balcony furniture cushions ripped. There was one very small frying pan, sauce pan and double boiler for 22 people. I could go on. We made the best of it but I will never rent this particular villa. The resort is wonderful. We really loved the waterpark even though the kiddie area was closed for painting. We ate at the restaurant on site and it was expensive but okay for a quick bite. I think other homes that Jeeves represents may be in better ondition but I would thoroughly check out the reviews and make sure they are current before renting from Jeeves. Do not go through Top Villas. read more

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We rented Reunion resort 983 for our Orlando vacation . I was reluctant on using top villas because they had some bad reviews on yelp . I called to let Shannon and Adrian know of my concerns . They let me know I could call them or email them anytime and they always responded in a timely fashion and made sure my questions were answered . They were very professional !!! I was very pleased with the customer service I received from the beginning . We were also very pleased to find out home was exactly as the pictures on the website . The home was immaculate when we got there . I was initially worried that my 2 year old would run into the pool, but when we got there , there was a safety gate already up and an alarm to let us know when someone went out the door to the pool. That was a plus I didn't know about , but soo great if you have small kids . We had a couple of glitches with figuring out how to use the Wi-Fi , but they sent someone out after I called in a manner of minutes and fixed the issue . The only issue we had was the hot water was not working upstairs . The maintenance guy to come to check on it and it was fixed only for a day , then stopped working again. Only because of that issue , I'm giving them 4 stars . Other than that I was very pleased overall with the home, the customer service , and service while we were there !!! They were very responsive to us , which was different from what I saw online . My mom and family loved reunion resort ! And they are already talking about another family vacation next year ! Thanks Top Villas ! read more

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would give negative stars if I could. They would take your money without making sure that the properties are clean and ready to use and when u complain, their customer service is not helpful at all. We booked a home with a pool for an entire week . When we checked in, the pool was full of algae, green and yellow and foul smelling. We called customer service who first said they cannot do anything for 24 hrs. Then a technician was sent who said that the pool's motor is broken. He put chlorine in the pool and told us it's good for use now while the water was completely stagnant and foul smelling . We have small kids and didn't want to risk their health and checked out rt away after informing top villas however they are refusing to refund our money.i would never book with top villas ever again read more

I book Championsagate 257 through Top Villas. This property needs to be assessed before renting againg as of 8/1/2023. The pool wires were loose and hanging out while guest swam. The pool bathroom was missing a blind. The dishwasher never works. 2 shower handles kept falling off. The pool basket was tape on - it eventually fell off (so we couldn't play pool. The pool stick tips werere broken. The insidie of the walls of home needs to be repainted. The king master bedroom lights in the bathroom need to replace. Please repair items before renting again. read more

Do not rent from Top Villas, we have had nothing but issues with our rental and they have done nothing to help us. They continuously tell us they will call us back and never do. we are now 4 days into our vacation with no resolution. The house has mold, water damage and several other issues. The house looks absolutely nothing like the pictures on their website. DO NOT RENT, we given them time to make this right and they have done nothing but come and spackle the wall with water damage to try and hid it. THEIR CUSTOMER SERVICE IS HORRIBLE. read more

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While my experience with Top Villas was congenial, this is my first 1-star review ever, and here is why. (1) Multiple people contact you for various things, and it is hard to keep straight and have a single, clear line of communication. (2) While our stay was pleasant, we were without pool heat and internet for 1 of our 3 days, and it was not due to a storm or anything of that nature; Top Villas requested again and again that I provide a review, but when I asked for a modest refund for that portion of our bill, I got ghosted, and the link for a review went dead. We spent well over $4,000 with Top Villas. If they gave us a modest refund of $200, this would have been a 4-star review. Instead, 1-star. read more

My family and I had the WORST experience booking with Top Villas. We initially booked a home online and paid in full. A week later, we received a call that the home was no longer available. They sent me links to other homes that were NOT comparable in size or price. Against my better judgment, we booked another home that was far more expensive. The DAY OF CHECK-IN, they call me at 1pm to say that home is not available. Again, they sent me links to homes that were not comparable in size. They sent over 10 links to new homes and the process took hours. My family arrived in Orlando and was stranded with nowhere to go until after 5pm. They set us up in a smaller home for the stay. I had booked and paid for a 5bed/5bath and we were given a 4bed/3bath. While the home was nice, my 12 family members barely fit. AND....no discount was given. I will never book with Top Villas again. read more

HORRIBLE! LIARS! The absolute WORST vacation experience ever. My children were disappointed which makes me more upset than anything else. Where do I start? My family and I booked a rental property at Reunion Resorts through Top Villas in March 2021 for June 2021 for a 7 night stay. The home we booked was exactly what we needed for our summer vacation following a LONG 15 month quarantine. Everyone was so excited. The afternoon before our departure, Top Villas management contacted us to. inform us that due to maintenance issues the rental property we booked was not available. The agent did not know what the maintenance issue was. Red Flag #1. We were given the option to stay in another rental which they claimed to be comparable to the one we initially rented or accept a full refund. If not for our children, we definitely would've accepted a full refund. We decided to stay at the other property which was new and appeared to be nice on the pics sent via email. I decided to reach out to management again in route to the property. I wanted to know if there was any chance that once the maintenance issue was resolved, our family could move into the original property. I was informed that. maintenance would take at least 3 days and it was unlikely that the accommodation could be made for us. Top Villas still claimed that they were not given the specifics of the maintenence issue by the property manager. I knew they were being dishonest busy had no proof or any properties available in Orlando that would accompany our family at such short notice. On arrival to the property, the property manager on site stated, "We don't have that Property in our system; this property is actually still on the market; what company did you rent from?" I responded "Top Villas". The gentleman's facial. expression spoke volumes. He allowed us to sit in their lobby for 1 hour while we drive ţo the Top Villa office to retrive a key code to enter the property that they claimed they emailed. Red Flags all over the place. We enter the home which was so new that there was tape on the walls downstairs awaiting accent wall treatments or wall paper perhaps. There weren't enough beds in the kid's bunk tons to accommodate us. The air conditioning was not working prototype the entire week. The home looked as if it were quickly staged just to get us thrift the week. We called and complained daily. Each time we called, we spoke with someone differently and they always had us booked in the initial home we rented. Another Red Flag. We decided to make the best out of a bad situation. We bought air mattresses for 4 of our kids. They were so disappointed. My 8 year old stated "Our house at home is better than this; I. don't have a bed to sleep in and it's so hot in this house". We decided to take a drive around the beautiful grounds on day 2 of our stay. We saw the home we rented initially. There was 1 car in the driveway. We decided to stop by to meet the maintenance guy only to find out that it was another renter and his family if 4 that also booked the property 3 months prior with the exact same dates as my family. I showed him our receipt and explained what we'd been told by Top Villas. The gentleman stated, "That's so F***** Up!; I'm sorry you guys were treated this way". He even told us he laid $1500 less than we paid for a home double the size of the one we were assigned to last minute. At this point, we're furious. Top Villa's management lied to us. If they double booked, tell us that in enough time that we can find an alternative property that truly fits our needs. Now We're feeling discriminated against and manipulated. To top everything off, the amenities that came with the original rental that we paid for were not available to us. When we tried to utilize the Reunion Resort pools, we were turned away. The manager stated "the property you're staying in isn't even in our system. Top Villa's lies to their renters all of the time. Don't allow them to get away with this." They're Trash! They won't! What they didn't know is that we will not accept such treatment with no recourse. NEVER USE TOP VILLAS! NEVER!!! What's sad is that every property management team on Reunion Resort properties had nothing good to day about this company. They're predators and lack integrity. We learned a $12,500 lesson the hard way. EditDelete Share read more

I recently rented a property in Championsgate Florida (Championsgate 660). I am unsure how this property was still being rented. The photos on the Top Villas website, were very misleading. The first photo was a really cool game room, we walked into a game room with no working games and a leak in the ceiling. The walls were written on and smeared with something gross, we couldn't sit on the couch as the leather was ripped and non existent, the carpet was gross, the patio furniture was broken, a clogged bathtub... I could go on. Top Villas who I rented the property through did nothing to help me; their customer. They could only "inform the property management company" I won't rent through TopVillas again, my contract was with them; but i am most certainly not their priority as a customer. read more

Booked my 2021 Family Vacation with this company. Customer service was good easy to work with it. All the staff should have the same information regarding the Vacation homes. The aggravating part of booking was that I was given different information regarding 1) over flow parking. 2) and was not provided or informed that each bedroom would need codes, and was not given code for the gym pool area for the community. 3)wasn't provided information regarding garbage days. Overall, I would use this company again to book. Just need to be aware of things customers need to know during the stay. read more