Stayed here with my wife & best friend for Horror Nights & to visit the Universal theme parks...we…read morewere not disappointed! The staff on location are so helpful & nice; the shuttle service to & from the parks was reliable & efficient; the hotel was always clean & orderly; and the cafe was delicious! If you plan to visit the Universal theme parks, this would be one of the top suggestions where I would recommend you stay!

We got a Wizarding world package, including hotel stay, 5-day park passes (3), breakfasts at Harry…read morePotter restaurants and an ice cream sampler. Overall, it was fun, we and our son had a great time. This hotel is a budget hotel. Check-in to the hotel was easy and the desk person was kind and helpful. Getting our park passes and information from the park pass desk, was almost the opposite. She got us our passes and vouchers, yes, but did not provide details we didn't know existed, like where to go for our early entry breakfast at Three Cauldrons as the park is not open for early entry... Honestly, with the level of service from the pass desk, we would have been better off if the passes were mailed or emailed to us instead, with detailed instructions. The hotel isn't bad, but every night was noisy after 11pm. It seems like the hotel just is not insulated well. The worst part, I don't think they clean the floors in the rooms. Ours was incredibly dirty, making the bottom of our socks black'ish. Also, poorly maintained as some of our lights did not work, making the room fairly dark when trying to get ready in the mornings. Lastly, they say the Universal shuttle bus arrives about every 10 minutes, but this is also not true. Multiple occasions it was closer to 30 minutes with a couple times being over 45 minutes. I will say that Surfside has the way shorter line. However, there were times where the bus wouldn't go to Surfside unless there were passengers still on it after dropping off at Dockside. Overall, Universal has created this preferred hotel, shuttle bus situation and IMO, they do not do it well. All they need to do is provide clean rooms and timely transportation. -Maybe toss in an informative pass desk representative. We'll skip Universal Orlando from here on out. It's A LOT of money and the hotel and concierge experience just falls flat.

This is one of Universal's best hotels. I love the breeze…read moreof check in and the conveniences that are located within the hotel. The Starbucks is a huge selling point for me too. I prefer this one out of the other Universal Hotels when it comes down to quality. Cabana Bay across the street is very kid friendly, but this one is nicer while still being kid accommodating. I enjoyed the rooftop bar & watching fireworks from the rooftop.

Looking for one of the Universal Hotels that was a little more chill-adultish and this did well for…read morethat. The "modern" some-what-space-edgy feel has a fun lobby set up, but the rooms were aesthetically too minimalist and stark, almost hospital like, though I have seen hospital rooms with more aesthetic and appeal. Could be hotel-psychology to make you not want to be in the room and be out spending money at the parks. That said, the room had all the amenities for a good stay, covering needs. Always huge fan of having coffee available in the room! An unintentional park tie-in was that our AC sounded like a dementor out of Harry Potter every time it kicked on - thankfully it otherwise worked great with keeping the room nice and chill. The bed was comfortable and everything was super clean. Pool setup was perfect! The main floor hotel cafe/restaurant had good options, especially for a quick breakfast. There are some kid amenities here, though it seemed less than other hotels, and overall it was a relatively quiet location. There seemed to be many folks there for work/convention. All of the staff we encountered were absolutely wonderful. We were provided excellent info with check-in to get us started with our park-planning. The main floor bar could use some more seats as it was always busy, and made sense due to the excellent drink options, friendly and attentive bartenders. Michael, in particular, was amazingly hospitable! Another reason we picked this location was access to the park shuttles. This was perfect! Didn't have to walk far with the hotel to the pick up and rarely encountered much of a wait for the shuttles. Overall, a great stay.

This hotel is located right next to Epic Universe in Florida, and this is paired with another hotel…read morethat's identical to this one. It's a great hotel because it's priced really well. The place is new, so it's very clean. I love that they have a laundry facility because I actually really needed to do laundry on site, and it was pretty affordable. They have a cafeteria, a coffee shop, a place where you can reheat your food, which I thought was great. They also had a gift shop with Universal-themed products, along with a car rental facility, and their pool is really big too. They have movie night in the pool area, which I thought was really cute. Although there were a lot of people, it didn't ever feel like it was too crowded to be there, which I really appreciated. The rooms were well kept and super clean and comfortable, and I loved that we were able to be able to look out to the pool. I would definitely recommend this place for anybody that is going to end up staying by Epic Universe. You can walk to Epic Universe in 10 minutes or take the tram, which comes pretty often.

My husband and I stayed at Stella nova on Sunday evening. We came over as we are local because we…read morewanted a little staycation prior to our day at Epic the next day. Not to mention, if you stay at the resort, you are allotted a one hour early entry into the park. We arrived around lunchtime and were able to check into our room. We were a little surprised, but very grateful for the opportunity to drop our bags before we headed to the pool. We were placed on the seventh floor and got off the elevator to the cleanest hallway. I've ever walked down in a hotel before. Granted, the hotel is very new, but it felt very new. We walked into our very well lit room facing the pool. There were two queen beds and again one thing that I noticed, it was very clean. The beds were very comfortable and it came with a fridge as well. We quickly had it down to the pool where we spent most of our time. The water was warm in the pool was also clean. There were a lot of umbrellas for those that want shade and seating in general. Underwater, there is music playing, which we thought was a cool touch. We ended up staying late into the evening where they played a movie for kids. They also had football playing at the galaxy bar, too. The staff was kind and attentive. They were quick to help us with anything we needed, which was very little. We ended up having breakfast at the café downstairs and enjoyed it. This is definitely a five star for us. It's inexpensive and convenient. It's clean and quiet.

First time visiting and staying at this Embassy Suites location. What can I say? Fantastic!!…read moreMagnificent. It's a very spacious, large, and beautiful complex. The buildings looks very clean and well maintained from the outside. Everything looks very clean and tidy. The lobby is spectacular. The front desk staff is welcoming and very helpful, checking-in and helping us with questions we have. When it comes to the room we had - 2 bed, 1 king, suite is awesome! Stayed in building 5 and it is the newest building there. It is really good. Amenities are great. The bathroom is super clean and spacious. The bed is very comfortable. Definitely will recommend this to anyone going to visit Disney World in Orlando or just going to Orlando.

Wow what an awesome at Embassy Suites: the best we have stayed yet…read more The staff was extremely polite, professional and helpful. Also very friendly and smiled all the time. There were so many buildings yet all walkable. I loved the quietness just minutes away from the busy-ness of theme parks. Water Park was included and swimming pools. Same as any other Embassy Suites: evening Happy Hour was so fun! Full of people, drinks and a few snacks. Parking and resort fee was $40/day: totally worthed it. Would come again.

We had a great stay here. Huge lobby area with lots of seating and options for food and…read moreconversation available. Parking is extra, but once you park, you will not have to move your car. Shuttles ferry and other additional transportation are available or some things are just a walk away. The rooms were good and pretty clean the hallways and the open areas were very minimal and clean and I like that. Explored other floors of the hotel very huge workout area and pool area. There are a few restaurants available on site as well. The room can be a far walk because the hotel is just that big. I was very pleased with my stay here quiet and I also felt safe.

This is my second time staying at this resort. It is beautiful once you walk in and it is awesome…read morehow the luggage attendants works so quickly and swiftly. When we arrived on Friday, we asked for early check-in and while not guaranteed, we were told we to receive a text message to check in. By the time regular check-in came up at 4 PM, we were still waiting because their systems had gone down earlier in the week. We weren't able to get to our room until about 5:30/545. For some reason, the cold knob of the sink did not work so we could only use the hot water. The shower door did not close entirely so water spilled out during showering. For as much money spent for a 3 day 2 night stay, I expected this to be a very smooth, relaxing process. Nothing was offered to remedy these inconveniences. No drink tickets, no vouchers for the on-site restaurants. They could've even offered some universal credit card rewards points for our visit to redeem in park or in the hotel. Next time, I'm going choose to go out of the country for about the same, or less that was paid for this day, instead of spent so much money on a staycation that did not go smoothly.

We came for a staycation and the property was beautiful. We were lucky that it wasn't a busy…read moreweekend. We enjoyed the large lagoon and we got to swim, use the sauna, kayak, and paddle board. The property had plenty of food and drink options as well as activities throughout the day. I signed up for a Broadway dance class and bingo/ trivia at the bar! While, it's pricy, I think the experience was worth it at least once!

We recently stayed at Evermore Orlando Resort for a family trip and booked a Garden View Villa…read moreusing Hilton Honors points. As a family of three, it was an absolute game-changer. Having two full master bedrooms gave my wife and me tons of space, and our 15-year-old son loved having a proper, high-end bedroom to himself instead of a pullout couch. Points-wise, it was an incredible redemption. That said, if you're paying cash, bringing a larger group to split a flat or house would make the value even better. The location is extremely convenient--about 25 minutes from MCO airport, 16 minutes from the Orange County Convention Center, 15 minutes to Disney, and 23 minutes to Universal. Resort & Vibe: The resort hits you with a serious "wow" factor right when you drive through the front gates--it feels like stepping into a lush, tropical world. We arrived early in the morning well before check-in, but Allison at the front desk was so welcoming and did a great job accommodating us while we waited. The Lagoon & Food: The Evermore Bay lagoon was extraordinary, especially for our teenager. Between the watersports, rope swing, and waterslide (a total 10/10 according to my son), there was endless fun. It was our first time paddleboarding, and the staff made us feel right at ease. Food-wise, we didn't expect much from a resort food court, but we were blown away by the smash burgers and Ahi Tuna Poké bowls--they became our daily go-to items. Huge shoutout to Kimmy bartending at one of the outdoor mobile vans. She brought such a bright, bubbly, positive energy to our day, even while battling the Florida heat and wasps! The Golf Experience: As ~20 handicappers, both courses were immaculate and a fun challenge. However, customer service was a tale of two different worlds: Cypress Course: Beautiful layout (the Sawgrass #17 replica was awesome!). Our starter, Jimmy, was top-tier and gave us incredible island-style hospitality. Since we were playing in a foursome with my 82-year-old father, Jimmy thoughtfully suggested that if the faster group behind us caught up, we should let them play through so we could enjoy our family time without feeling rushed. Looking back, Jimmy was 100% right--we maintained a steady pace, and the group behind us never ended up pressing us anyway. Unfortunately, Jimmy's supervisor/boss approached us from the very start with a bad attitude. When we paused to let that group pass and I mentioned, "Well, Jimmy told us..." he cut me off with, "WELL I'M JIMMY'S BOSS!" and scolded us to keep up with the group ahead. On a family resort where people pay top dollar to make memories, his approach lacked basic customer service and tact. We had a similarly cold experience with the head pro shop manager (listed as "MBYERS" on our receipt). A little warmth goes a long way. Grand Links Course: We came back Sunday before our flight to play Links, and it was night-and-day! Before our round, I even went out of my way to swing by Cypress just to thank Jimmy again for his hospitality earlier in the week. Over at Grand Links, Vince and Caroline at the front desk set a fantastic tone, Braden had our bags dialed in, and Mike gave us a great course orientation. After the round, Caroline went above and beyond. I realized I lost my headcover, which turned out to be found by the group behind us. Caroline immediately radioed it in, located it, and without hesitation offered to fetch it. Since we were in a time crunch before our flight, she even met us at the food court with it. That proactive service did not go unnoticed! Final Verdict: Evermore is world-class when it comes to the lagoon, villas, and course conditions. I will definitely be back for the golf--hopefully next time, management on the golf side takes a page out of Caroline and Jimmy's book!

Listing on Villas of Distinction was very inaccurate. Things were not as pictured and many things…read morewere missing . Entrance way was terrible and unsafe (loose bricks) Lots of weeds around pool. Icemaker was broken but they did provide bagged ice.. Lots of additional expenses $125 to use grill and $300 heat hot tub. This is Florida in July. Bathrooms unsafe. No safety grab bars or shelving in shower. Interior was nice and roomy but we were very disappointed overall.

Beautiful stay for a vacation of a lifetime! We booked an eight bedroom house and there is so much…read morespace for us all. Everyone has their own bed. I love the themes of the rooms. There is a Harry Potter room, Star Wars room, and an Encanto room! The house came with everything we needed to be comfortable. Towels, tissue, cooking utensils, trash bags, pool area and a game room. I love the pool area although the water was freezing!

I stayed here for one night, as my husband had a weeklong work conference at this hotel. I am from…read moreout of state, so not familiar with the area, but this is very close to Disney Springs. While I was here, I heard someone at the front desk to make a comment that this location was recently bought out by Disney. I wasn't surprised to hear this, since there were many displays and decorations reminiscent of Walt Disney World, which was so fun to see! The hotel staff was great, we loaded our bags on a cart, which they brought up to our room for us. At one point, I left the room without a key card, and upon proving my identity at the front they quickly gave me a new one to use. This location is huge, and has plenty of amenities! I enjoyed walking around and exploring the hotel, and especially seeing the pool area, which has plenty of lounge seating. The fitness center was nice, although I was surprised in how small it is for a location this large. I did a workout at 8 AM on Monday, and four other people joined me during this time, so what was a little tight. My husband had a great experience at his work conference, meals were served here which looked good from what I could see. I would definitely consider staying at this hotel the next time I return to Disney!

We just arrived yesterday for a 6 day stay. Upon arrival only 2/3 elevators were working, today…read moreonly 1/3 elevators are in service. Our room, while spacious (2 bedroom suite) leaves a lot to be desired for the price. Here are a few of the issues we've encountered on the one night we've been here: Hotel related: * A/C is ridiculously loud when the fan kicks in, to the point that the TV can no longer be heard at its previous volume and it woke me up twice during the night. (Front desk says it is a known issue with these type of room and nothing can be done about it so we won't be able to sleep well for the rest of our stay). * The coffee maker pot leaks and does not reach a high enough temp for coffee/tea. * Some kitchen cabinet doors do not remain fully closed. * Bathroom barnyard style doors have huge gaps on both sides and are unable to provide privacy to the person using the bathroom unless they also close the bedroom door. * Water pressure is non existent. Area: Not very walkable, not many options in terms of food within a walkable distance. Not a big problem for us but maybe for people with young children, there were loud fireworks until around 10pm last night, hopefully not an every night occurrence.