I needed to purchase two new HVAC systems. I was referred to Villara Building Services by a well respected friend who is the Superintendent of a large Home Construction Company. Gary, the Salesman, was a pleasure to work with and Justin, the Sales Manager, was responsive and friendly. Customer Service is ingrained in the culture of the organization. Employees are consistently helpful and friendly. That comes from the top leadership of the organization. Villara installed a 3 ton AC for the upstairs and a 3 ton Heat Pump for the downstairs. Also, new ductwork. It was a 5 day residential project. A problem occurred during the installation. People make mistakes. That's why they put erasers on pencils. That's not an issue as I see it. The response of any Contractor to a problem is where the rubber meets the road. That's when the inightmare can begin. The nightmare usually begins with empty promises and then you may find yourself alone on a desert island with the Contractor not returning your calls, texts or emails. I knew I did NOT have legal recourse in this matter. It would be completely up to Villara. Based on my personal/professional experience and training as a retired Law Enforcement Manager, I have seen horror stories where dishonest Contractors cause tens of thousands of dollars in damage to people's homes. Some Contractors are not licensed, don't carry Liability Insurance or Worker's Compensation Insurance. If a worker is injured, the Property Owner may be sued. A home owner who is awarded a Civil Judgment against a Contractor in Court doesn't necessarily mean he/she will ever see a penny. Villara is a large company. I spoke with Scott. He has been in the HVAC business for over 40 years. He has installed or assisted with the installation of hundreds of HVAC systems. Within minutes of talking with Scott, my problem was solved! Scott agreed to address the issue even though I had no recourse. He said, "I want to make sure you are happy with our service." Troy, Installation Manager, personally oversaw the project. He was very professional and polite. I was extremely impressed!! I highly recommend Villara. read more

Today, 9/15/2022 @ 07:14 pm, I received a return call from Paul the supervisor of Villara building systems. I was surprised receiving the call after office hours, considering their office was already closed for the day. Paul, guided me & assisted me with the issue I have regarding our home A/C. I told Paul the problem I'm having with the A/C & he immediately diagnosed & told me what to do in fixing the problem. With Paul knowledge & expertise, in less than 20 minutes tops, the problem we have been facing for the last several days were solved & the issue of our A/C is gone. We have been very fortunate, that the AC/HVAC systems when our house was built several years ago was installed by Paul's company "The Villara Building Systems." Villara employees, like Paul, Mustafa Nawrooz & all the rest of the professional staff are extremely helpful in assisting us with the AC/HVAC especially during this heatwave crisis. My family & I have a peace of mind, knowing that the company like Villara are here ready to help, troubleshoot the problem in an expeditious way. We can't thank Paul enough on the assistance extended to me tonight, simply by listening to him over the phone. Villara deserves more than a 5 (Five) STARS. Highly recommended to everyone...Paul, is a major backbone to this company Villara. Thank you so much. Mr. N. I. read more

I am writing to give a five-star review to one of Villara's technicians. On Thursday, June 23, Jose (did not catch his last name) serviced our HVAC system. First of all, he gave us a 20-minute courtesy call before arriving (which is awesome when you're given a 3-hour window). He arrived with a huge smile on his face and was eager to provide excellent customer service and solutions. As he walked through our house, he explained the "hows" and "whys" of things so that I could better understand what was going on. And, the best part - he had the parts he needed to fix the appliance in his service van. He was literally our superhero by being able to replace our EcoBee Panel and blown air conditioning fuse on the spot. Lastly, as he wrapped up, he gave me additional advice regarding plumbing, and other tips on general house maintenance. Then he informed me of Villara's service plans, which my husband and I will be purchasing this week. Jose was simply a stand-out technician. This was one of the best experiences I have ever had with a home repair. He excelled in all areas: communication, friendliness, service and support, and sales. I hope this tech is recognized for all the value he brings to the company. Thanks! read more

Villara Building Systems is great, especially their technician Aurelio. He came out when it was 110 degrees outside and 85 inside our home. He kept me up to date on his ETA time prior to his arrival and once he got to our home to check on our AC system, he was able to diagnose our system, to figure out what the issue was. He even made sure to cover his work boots with shoe covers while inside our home. He then explained to me what the process is called and what it entails and when I should have it serviced to make repairs, but not without making sure we had coolant. Aurelio left me with cool air and an understanding that if I have any other issues with the system that I could just reach out to the company and they'd send someone right out. He even explained the yearly memeber services that they have to offer. We will definitely be using and suggesting Villara Building Systems to our friends and family! read more

I am immensely grateful for the expertise of technician Daniel Renteria. We faced a challenging situation where two of our rooms were not receiving adequate heat, despite previous visits from two other technicians who were unable to resolve the issue. Their advice, which included keeping doors open and attributing the problem to the rooms' roadside location, did not provide a satisfactory solution. However, Daniel Renteria identified the root cause of the problem swiftly and remedied it efficiently. Additionally, while I was taking care of a neighbor's house, they encountered a similar heating issue. Despite multiple visits from other technicians, a lasting solution was elusive. Yet, when Daniel Renteria was called upon, he successfully provided a permanent fix. His skill and ability to resolve such issues where others could not is highly appreciated. read more

My experience with villara was very poor, twice I scheduled for appointments, took time off work and was canceled on the first scheduled appointment, and on the second appointment, the servi e mechanism came out to do the service, and was rushing me to sign his computer, and I said hold on, what services am I receiving for 139.00 , I understood 89.00 for my tune up on my AC System, I told him to give me five minutes, and he replied I don't have the time, and left me in my garage, after I moved all kinds of boxes and Christmas totes out of the way, I give villara hearing and cooling a 2 star rating for poor service, and rude technicians, especially a tech by the name of Adan Nunez, who should be fired, but will more likely show up at your door one day . This review was intended for the sacramento Ca chapter of vilara ....... read more

I recently had the pleasure of working with Marccus Carroll from Villara for my central heating and air service, and I couldn't be more satisfied with the experience. Marccus communicated thoroughly throughout the entire visit, clearly explaining each step of the process before and after completing the work. He took the time to listen carefully to all of my concerns and ensured that every issue I mentioned was addressed. Marccus was courteous, professional, and treated my home with the utmost respect, as if it were his own. I truly appreciate his time, attention to detail, and commitment to excellent service. I highly recommend Marccus for your next service at Villara--you'll be in great hands. read more

AC went out during one of the hottest weeks in Sacramento history. Naturally. Villara was able to schedule an appointment, trouble shoot and then repair the system within a matter of 4 hours - from call to request an appointment to repairs complete. Mustafa and Zaki were well put-together, polite, professional, and explained a variety of factors regarding the overall operating systems with so much patience and clearly a wealth of knowledge of the systems. They even took time to ask if there were any other questions or concerns I had that they could help me out with, before the appointment was over. Overall, it was a best case scenario as far as appointments go. read more

We called Villara to help fix the heater that was not turning on in one zone (was working fine in other zones). I had done my diligence and verified that thermostat was working fine and wiring looked good. Villara was suggested to us by other members in my community. Eduardo from Villara showed up the designated appointment time and was a thorough professional. Identified the issue and fixed it with in 20 mins. A missing jumper in the wiring (possibly had fallen off perhaps from the circuit. Would recommend Villara, especially Eduardo to others. read more

Purchased a new home in 2020 and builder (CARESCO BUILDER/SEDONA AT SUNDANCE) during final walkthrough told us we only had to replace the air filter in our master bedroom. Our heater stopped working and our service technician Eduardo told us we had an additional filter a main filter for both our heating and air. Because we were not informed of this filter in the 2+ year we have been in this home. Over $900 in repairs and service to the heater it's working. Pissed at our builder but highly recommend Villara and the great service by Eduardo. read more

Paul, one of the Villara Building systems technicians, was fantastic. He was running late so called me prior to his appointment time to tell me he'd be a bit late due to a leak problem at the previous client's home. He arrived and assessed the problem, checking everywhere else to make sure there weren't any additional problems. His work was thorough and meticulous. I definitely recommend Villara. Their customer service setting up the appointment and technicians are great. read more

Rogelio and Sam are the best! My furnace went out in cold spell in January naturally. They came the same day, did a thorough diagnosis of what the issues were and ordered parts immediately. They returned with the parts, rescued a damaged part efficiently. The system was thoroughly tested before they left. I love these guys. And if they had not come when I first called, we were at risk for a furnace fire. So saved us in more than one way. Thanks a million Villara! read more

Aurelio was terrific. Thanks Villara. Hvac problem of icing solved. Turns out the damper motor stopped working and shut off the door, so all cool air was backing up inside the system(back flow) and icing up the system. With the clogged drain pipe, my ceiling atarted dripping. I am glad Villara was able to find the root cause. It had been a nightmare for the last few weeks. Again, thanks villara. Thanks Aurelio. read more

I had several technicians every year and none of them really addressed the concerns we have. But Aurelio (tech on-site) is different from the rest of them. He took his time and checked the entire system. He's very thorough in explaining everything, doesn't rush things and makes sure your satisfied. He went above and beyond. His awesome! I would prefer him to service our system than anyone else from Villara. read more

Newly built home with Villara who installed our gutters. Had a problem with the gutter. Someone (sorry I forgot the name) came and helped us figure out why the gutter was leaking. He figured it out and fixed it and cleaned up the mess after. He was also wearing a mask for protection. Thank you! read more

Just want to say thank you to (service tech) Ryan and the Villara team! I had to get my condenser moved and he did it with ease, providing excellence customer service throughout. He is super knowledgeable and respectful. Will definitely be hiring Villara again. Great job Ryan :) read more

Morufu came over and added two nest thermostats for us he was on time very professional and did a great job with no mess. He was done in a timely manner and he explained everything very well. I would highly recommend this company. Thanks again to Morufu great job sir. read more

We've had you Villara come out before they were our go-to for lennar homes and still are. Our air conditioner went out through the blazing heat last week. Morufu was polite and respectful of our home and went right to what needed to be done. Thanks, Tamara read more

Aurileo was great worker from villara Understands the problem right away when you explained and have done a tremendous job fix the Air conditioner and Smart cooling system at the same time . Villara keep it up with good service read more