Milo has been with the previous owners (wet your whiskers) for about 4 years. The business was sold…read moreand this week was my first appt with them, as Milo's groomer Sue is no longer there. I was skeptical about using a different groomer as Milo has only had 2 groomers his entire life, I drop Milo off and was greeted by one of the owners, he was welcoming and greeted me right away, the other lady at the desk didn't even smile, not very comforting at all. I was told previously that all Milo's records would remain in his chart including the details of his grooms, I was asked at drop off if there was anything special I wanted for today, I advised to do just his normal cut, nothing else was asked. Typically Sue would come out talk to me and take Milo back but with new ownership the owner took him back, I asked via the app several times who his groomer was and didn't find out until 2 days after his cut. After receiving a text that Milo was ready he was picked up, I was sent a picture of his cut and I had to take a double take, he was completely shaved! Never in his 6 years of life has he ever been shaved so low, I was shocked, even questioned if he was even my dog. I messaged the company very nicely and asked if the groomer ran into complications that I was not aware of and that's when I was told "he was matted all over" and the next sentence was "we were under the impression you wanted a fresh summer look since his last groom was February", (which was it?) again Milo has never been shaved that low his entire life, Sue always praised me on how amazing Milo's coat was. Also, Milo had to be taken to his previous groomer in April due to a scheduling conflict with wet your whiskers and his last groom was not February, but goes to show that they do have Milo's records from the previous owner and would see his previous groomers notes. At that time I asked again who was his groomer, as I was so I didn't book with that groomer again, this was my second time requesting that information. I was not informed of who it was until this morning. I made a review on Facebook and the owners responding on their personal Facebook page insinuating I was bashing their family and company. That was not my intention nor purpose of my post, I was posting my experience. We are entitled to our review so others are aware and decide how to proceed. Even if Milo would have been "matted all over" a simple message would have been nice, not me reaching out to see what happened! Granted Milo did need a spa day, he was due, but that is typical for him, and not once has he ever needed to be completely shaved. His hair will grow back, I know this, I just wish communication was better. I have attached pictures of his past grooms with Sue and his most recent one with a different groomer at Suds n biscuits. I do not have any pictures prior to his most recent groom but I will say his hair was longer as a mentioned before and he was due for a cut. My main concern is, communication is key, if he was matted give the owners a heads up if your doing such a drastic change, send pictures through the portal of the findings, also don't give two different reasons as to why he was shaved! Milo's poor eyes don't even look cleaned and his feet weren't even trimmed correctly.

A breath of fresh air...literally! The new owners are absolutely fabulous! Our little guy has a…read moretendency to be anxious when going to the salon...the new owner was super friendly ...took things slowly and it was evident that "Mavy" was at a spa. The spa smelled great and so did he! Autumn listened to my instructions and gave him the cutest little teddy bear cut! The hair between his paw pads were meticulously cut! As a perfectionist myself I couldn't be more satisfied! Overall experience A++++! Mavy did great and we will most definitely be repeat customers!

My husband found a senior pup, fell in love, contacted them about her. Meagan shenberger was kind…read moreand helpful and walked my husband thru everything. It has been just about 48 hours and NANA banana is the perfect fit for our home, she has such a kind soul. Meagan, and the whole ASPCA team, thank you again for picking us as her family. We will be back in the future!

Dog recently neutered by York Count SPCA and started bleeding excessively and has not pooped yet…read more Company does not speak with you on the phone. They only do communication through email. They state in writing that you can bring your animal back for issues and they will look at them. However, they refused service on my dog and stated that they do not have the tools to address the issue/emergencies. They stated that I should go back to my veterinarian or a full service place. My veterinarian states that the SPCA should address the issue because they just did the surgery. The process was also very messy and confusing. The SPCA did not give full written instructions on how to handle the animal post surgery in writing or an email until after I left the location. The animal bled all over the house and was unhappy about the cone on his head. His heart was rapidly beating and I had to calm him down. The cone also came off so I had to stop the animal from messing with the area. I am disabled so it was hard to work with the animal. I was also told at the scene that I had to lift the animal and he could not walk the stairs. It would have been nice to know ahead of time in writing that I needed to prepare my house for the chaos and lots of blood. I was very unhappy with the service and now I have to pay extra money to address this emergency situation. I do not recommend this service. I recommend that you go to your veterinarian for neutering or spaying. They do not appear to have the ability to address issues/emergencies. I do not understand why they are allowed to run this practice in Pennsylvania. This is a dangerous situation for animals. I am also disabled so the entire process /set-up I feel was a violation of the Americans with Disabilities Act (ADA) rights. I am so sorry I went to the SPCA instead of my veterinarian.

If you would-- imagine an abortion clinic in the heart of Chicago in the 1950s. Dirty, unkempt, and…read moredangerous could be the words you would use to describe such a "back-alley operation". Those same terms apply to 'Fur Babies' The staff are mostly kids just working which is fine; but the owner has this hot air attitude I can't understand when you voice any concern for your pet. I took my cat in for a mail trimming and was appalled to see them rip him out of his crate right there on the front counter like a fresh slab of meat at the local deli. I thought well maybe he was being difficult, but i see him completely limp in their arms, they proceed to put him in a headlock and assure me its for everyone's safety, but i just see my cat getting more nervous and scared. I ask to see him for a minute and ask if i can try to hold him to help calm him , grab him by the neck and try to position him for them to cut his remaining paws, this ultimately doesn't work and when i handed him back and asked that they not be so rough. The owner (blonde hag) turns her back to me and says fuck off. I'm typically not the type to leave reviews at all but when you are so careless with peoples pets and then try to cry for your safety when you take 0 precautions for yourself or staff, i can only feel contempt for you.

Super nice people I have taken my dog for a bath there a few times. They truly seem like they care…read moreabout your dog. :)

Been going here for years. Never had any issues. Dr's are all very nice. A bit on the pricey sideread more

I unfortunately took my pet to this place, for years, spent five figures over the course of four…read moreyears. I realized too late that they only care about the money. In every emergency situation they were never there, couldn't squeeze him in and simply dismissive. My beautiful boy died on a Sunday, had an appointment here Tuesday. The emergency vet clinic where he died sent Dover the information letting them know he passed. I received not only a call but a text on Tuesday telling me I owed a "no show no call fee". How incompetent is your staff and cold blooded to do such a thing. Thankfully Shores is NOT incompetent and called on my behalf to explain to these bloodsuckers they did get the information on Monday and I am not responsible for any fees. Absolute lunacy to not IMMEDIATELY update his file so that a grieving person doesn't have to deal with your professional ineptitude. Unforgivable and vile.

Seemed like a very business like atmosphere, not warm and friendly. Yet professional and do a good…read moregrooming. I was disappointed that part of his tail was cut short, and l didn't notice it till l was home. His head was shaped differently, and his ears looked more like a poodle.

Only the VERY BEST for my little girl. Close to home and very reasonably priced. All the groomers…read moreare very personable and the resident pup is so sweet and greets upon arrival.

I just started taking my cockapoos at 4 months old to Clean Cut K-9. The pups are well taken care…read moreof, and look great. They are relaxed when they get there and excited to see Hailey. Probably the best groomer in the area.

we love Brooke! she is so patient and loving to the dogs, we feel blessed to be on her scheduleread more

It seems there aren't many reviews here so I hope to provide some insight for those contemplating…read moreusing FS as a daycare service. In brief, the facility and staff are quite nice but it was some of their policies that prevented me from selecting them for daily care. My situation is one that requires bringing my dog to daycare every weekday as I now have a lengthy commute and no way to ensure my pup is exercised properly during the day. During my process of vetting and interviewing with a handful of capable dog daycares in the Frederick, MD and Hanover, PA areas, I was referred here. Some of the pros are that the facility/campus is beautiful. It has a plethora of amenities for every dog. The staff seem pleasant and knowledgeable and definitely love what they do. The hours are great for accommodating a range of schedules, especially those needing an early morning drop off. Some of the cons are the prices. They add daily fees if you'd like them to feed your dog a snack, even if you provide it. Moreover, as someone who voiced that I was looking to commit to everyday use for a guaranteed year time frame, they we're unwilling to offer any sort of package rate. Lastly, drop offs without 24 hour notice are not permitted. Let's say I would like to use them in a part-time capacity - my daily schedule can change at any time and it's sometimes not possible to plan that far ahead. Overall, I might have used their services more regularly if some of their policies were different, but it simply cost too much and required too much foresight to make it happen. Mags and Me is a more reasonable facility located just down the road. Give them a call first.

My wife and I went on an 11-day cruise, and we left our two puppies in the care of Fetchin Sticks…read more Both dogs are very friendly and playful, but they have dietary restrictions which require a strict diet. We were so happy with the care our dogs got! When I picked them up, they were clean, happy, and I was able to see that they were fed properly by the amount of food that remained. I would strongly recommend trusting them with your family member; I know I'll be using them again.

My PET HAS BEEN SEEN HERE 14 YEARS. I've ALWAYS BEEN VERY HAPPY WITH THE CARE THEY RECEIVED. I…read morecalled today because my pet had 2 seizures very late last night. She was not doing well today, and I needed to bring her in to be seen. Both my boyfriend, and myself called and explained to the receptionist what had happen and we were told, "sorry we are booked today, we can see her in 4 days". I could not believe a client of over 16 years (including another dog) would not be told come right away. In fact, the Urgent care we were sent to did not treat seizures, so they sent us to an ER vet. Sadly, we will now be finding a new vet. I hope the vets correct this problem, so the next client isn't treated so rudely.

This has to be the best veterinarian we have ever used in the past 20 years. They are kind, caring…read moreand extremely knowledgeable. I would recommend them to anyone.