I purchased a non-refundable ticket for my stay here. After the coronavirus outbreaks, I was advised by multiple medical professionals that travel to Italy during this time would put my elderly and young family members at risk, and have a high likelihood of being quarantined.
I also began to contract flu-like symptoms and was asked by my doctor to self quarantine a few weeks before my trip.
I contacted Villa Yiara multiple weeks ahead of my reservation requesting a cancellation. I did not want to cancel this trip, and I had no hard feelings. I was open to rebooking. I informed them that not only would I be putting myself at risk, but also the staff and other guests. However, despite me explaining the entire situation, they either ignored my emails, requests, or responded with curt and rude statements.
I sent multiple paragraphs about my situation, being as cordial as possible. They simply replied with single word: "rifiutato" which I believe translates to "refused" in Italian. That's it. I can't imagine what it's like to actually stay here that they can't even be bothered to write a full sentence.
Probably the worst customer service I've experienced. They make motels feel like the Four Seasons. It is clear they are completely profits driven, only trying to milk tourists with their completely rigid policies. They hide behind inconvenient hours, no responses, and a language barrier as a sad excuse for their lack of hospitality. They also don't bat an eye at the thought of spreading a life threatening infection to their other guests.
I'm sure the hotel is beautiful, but the people running it are certainly not. read more