We are happy and grateful because we feel confident we have found Westmont Town Court as a place…read morethat my mother-in-law likes and finally agreed to and will hopefully decide to move to after our extensive and careful search for a place she would go to and live at. This goes the same for her brother as they are both in need to move into a Senior living community where one of them would be able to live independently while the other one would be assisted for daily living. Our huge and sincere Thanks to Malou Indon-Roxas for all her help and efforts in providing us the information and reassurance we needed to help our family come to the decision of entrusting to Westmont Town Court the care and daily living needs of my mother-in law and her brother. With the information about Westmont, their living facility, services and amenities offered and available to their seniors here, we know that our Beloved seniors are going to be in a good place and in good hands. Thank you Westmont! Thank you Malou!

There was no one at the front desk; I helped myself to find my mother in law's room…read more Quality of for blind people is obviously NOT good. The cup below has mold in it. We came from North Carolina to visit my husband's mother Joy Hess

Here is a review of some shining employees... Kurt is a…read morecare giver and Mom loves when he visits. Laura the med tech is always checking on moms meds and very smart talented lady. Logan the house keeper is very cool and helps out a ton. Ty guys for making life better for Lorraine

From Rose greeting you at the door with a pleasant smile , the smell of fresh baked cookies, on to…read morethe warmth all the way through the building Whether it be Adriana and Glenn in community relations providing exceptional hospitality , the lead Chef providing amazing cuisine for residents and visitors or Sandra in the Memory Care unit advocating for her residents/ families and care staff ... You will never not feel the support in the walls of Oakmont of Escondido Hills . I am happy to have the privilege to be a resource for this community.

Redwood Terrace is truly a wonderful place . Everyone their is so friendly and warm from the…read moremoment your greeted upfront. If your looking for Assisted Living, Memory Care or a Skilled Nursing for a loved one.. Put Redwood Terrace at the top of the list to tour. Chad Phillips & the Redwood clinical team will help answer your questions and put together a care plan that works. The associates their are very knowledgeable and you can tell they genuinely care for their patients, residents & families they serve. Rick T

Our family is devastated by the care--or lack of care--my 75-year-old mother received while she was…read moreat this rehabilitation facility. My mom was elderly, immunocompromised, and recovering from surgery. During her stay, she developed an infection and was clearly becoming increasingly ill. Despite her worsening condition, we felt that her decline was not taken seriously enough and that there was a lack of urgency in getting her the medical attention she needed. When her surgeon identified an infection at her post-op appointment, my mom was sent back to rehab rather than immediately being transferred to the ER. She then had to wait more than a week for a CT scan to determine what was causing the infection. During that time, we watched her health deteriorate drastically. We repeatedly witnessed how sick and weak she was becoming, and as her family, we felt helpless. She needed someone to recognize how serious her condition was and advocate for her before she became even more critically ill. My mom ultimately passed away. There are no words to describe how heartbreaking it is to know that someone you love was so sick and vulnerable, yet you felt like the urgency of her condition wasn't recognized or acted upon quickly enough. We trusted this facility to care for my mom when she was at one of the most vulnerable points in her life, and we feel that she deserved a much higher level of attention, monitoring, communication, and advocacy. She was placed in a wheel chair to receive a CT scan the morning I came to pick her up. Couldn't open her eyes, barely communicate, and the nurse said nothing to me. Just went about things like nothing was wrong with my mom. Our family will live with this loss forever. We only wish that our concerns had been taken more seriously and that more had been done when there was still time.

I am happy I am at Casa! I have been here 15 years, 87 years old, and I am happy! I have a 3…read morebedroom (1 I use as office) and I love the employees, and residents like a big wonderful family. Food is especially GREAT!!! Activities are fun!!! Transportation is safe and I don't have to have a car. There are apartments available, you can move in right away!!! Come on over!!!! You will love it also!!!!

This is a rating for marketing team. I contacted Casa through their web form online. There was no…read moreresponse from Casa at all but an immediate response from Friendship Village of Tempe. Not sure why did it happen. Does marketing team at Casa work for another non-profit CCRC at Phoenix, AZ? Hard to say, but clearly something wrong is going on at Casa. Update: I've been contacted by Casa, short time after posting this review. Added two stars for that. But another CCRC remains a mistery here.

I moved my father from a larger, horribly run memory care unit to Escondido Senior Living. I had…read morebeen losing sleep and stressing because I picked the first facility under duress and I came to realize very quickly that it wasn't fit for him or anyone else for that matter. Cristina was a Godsend and helped me quickly transfer my father. I was so incredibly relieved and grateful that they had a room for him. It was like going from an absolute nightmare to paradise. The move-in went seamlessly and this was while Cristina was on vacation! She still gave me all the help, attention and care I needed and told me she was always there for us. In fact, when I toured, a resident approached us and wished her a happy birthday and wanted to give her a gift. This of course, left a very good impression on me. I went from a place where no one cared about me or my father to Escondido Senior Living who truly do want the best for residents and their families. When we arrived to install my father's belongings we were greeted by Austin, the director of memory care and he was incredible! I could tell he enjoyed his job and that he wanted the best for my father and everyone in his care. When my father finally arrived he gathered the caregivers on staff who were all sweet and charming and introduced them to us. We did NOT get any of this kind of compassionate and wonderful treatment at the previous memory care unit. Best of all, the caregiver/resident ratio at Escondido Senior Living made me feel that my father would always be in the best of care and the facility itself was much cleaner and much better maintained. Also, at Escondido Senior Living, my father has his own shower where there was ONE communal shower for 60+ residents at the other memory care unit. Finding a home for your loved one is such an important and gut-wrenching decision. Don't be like me and pick something in haste. If you are lucky enough to move your loved one to Escondido Senior Living don't hesitate! I would give them more than 5 stars if I could and the cost is very reasonable for what you get in compassionate care, a clean and safe environment and a stellar management staff.

My father-in-law stayed in the assisted living section at Escondido Senior Living for about five…read moremonths, and they took great care of him. As his health declined, the staff remained patient and kind. During my regular visits, I never saw or heard a caregiver speak sharply to any resident. Despite his limitations, they always tried to include him in activities and keep him engaged. Although it is a fairly large facility, the staff genuinely seemed to know all the residents by name. Overall, I was very happy with the care he received.

Providing an update to my review. The location manager finally reached out to me to after…read morereceiving my certified letter and this review. She was very helpful and wanted to learn about my experience. She acknowledged that her staff had not handled this correctly and took corrective action to work with her corporate team to get my refund issued. Within two weeks, I received the full refund amount. Thank you.

The property managers are very helpful, accommodating, and nice. Also there is a great maintenance…read moreperson. The residents are very friendly and I enjoy their company. I would highly recommend living here.

I am writing this as I prepare to leave Villa Rancho Bernardo after nearly five years…read more I have lived with a spinal cord injury for approximately 27 years and came to VRB with established bowel and bladder care requirements--medical necessities, not conveniences. During my stay I was assigned to Fairmont, Wellington II, Lexington, and Santa Fe. Despite those moves, I experienced recurring concerns with completion of my bowel program and missed scheduled suprapubic catheter changes. There were also attempts to coerce me to remain in bed on a scheduled seating day. Because I depend on staff for transfers, had I succumbed to that pressure, it would have affected my independence, routine, and quality of life. A resident should not feel that staying in bed is the only option because assistance is not willingly provided. I repeatedly advocated for myself and participated in meetings. Ultimately, the options presented did not provide a long-term solution compatible with my needs, so I chose another placement. Kyle Dawson (Administrator): It was a pleasure to officially meet you for the first time during what became my final VRB meeting. Thank you for the confirmations of "no" that helped resolve suspicions of my own. Your comments about checking seasoning expiration dates and random tray pulls reminded me of HBO's Getting On. Dark comedy suddenly did not feel so far-fetched. Food has been one of the most persistent complaints I heard during my stay. In my experience, much of it is highly processed, vegetables are often overcooked, and residents have jokingly called the chicken "suspicious" and beef "mystery meat." Checking seasonings and occasionally sampling a tray cannot address concerns about taste, quality, waste, or residents not wanting to eat. I especially commend families who bring meals and spend countless hours ensuring their loved ones are cared for. Your presence does not go unnoticed. To families and staff: advocate, listen, and BE KIND. Everyone is human. To staff who used VRB as a stepping stone and moved forward: I saw myself in you. Keep pursuing work aligned with your purpose. Staff set the tone of a resident's day, and residents deserve care from people who want to provide it. To anyone considering working at VRB or placing a loved one here: know your rights, document concerns, and advocate. Resources include the San Diego County Long-Term Care Ombudsman Program, California Department of Public Health (CDPH), San Diego County Adult Protective Services (APS), and California Labor Commissioner's Office--Division of Labor Standards Enforcement (DLSE), when applicable. To residents who may never leave VRB, I send unbreakable love and wishes for clean, restful, dignified and bright days. Many people at VRB treated me with compassion, respect, humor, and kindness. They should not be overshadowed by my difficult experiences. My five stars are for ME surviving VRB--and for those with whom I shared both pleasurable and unpleasant moments. I forgive you. My greatest lesson: know your rights, know your care plan, document what happens, and advocate for yourself. I leave VRB without bitterness, but I will not minimize my experience. The positive and difficult moments are all part of my journey. Thank you & goodbye! Special appreciation: Residents: Ruth Sun, Garry Gross, Marvin Cardwell, Evangelina Cortez De Morales, Jane E. Jacobson, Barry Cummings, John Kordela, Catherine Bennette, Sharon Diaz, Raydaniel Gumabon. CNAs: Angelica Arizala (Gelly), Sherwin Mendoza, Keyondra Gates, Linh Bunn (Little Assistant), Ana Vallejo, Onuba, Ysadra, Charlie, Renalyn Cruz (Reyna), Sunshine Felaire, Efrin Cailao, Cecilia Delynas (CiCi), Geogina Vallejo, Librada Valenzuela, Jerwin Boral, Samuel Ponce, Adrian, Ruby Batinga, Angie, Vioa Ramirez, Elena Bungcayao, Shane Royes, Rexmond Esparagoza, Brigette Fajotina (B), Leslie Martinez (Big Bird), Hazel Martinez (Favorite Witch), Laura, Judith, Ms. T, Key. RNAs: Dorina Graham (Deena), Joy Castaneda, Mary Jackson (Ms. Mary), Zeny Angchangco, Reggie Cabalo, Mervin Cabalo, Yelena Sonza, Venus Wylkes, Ricardo Carreon. RN/LVN: Frank Solis, Raymond Boral, Klarissa Castillo, Maria Jose (MJ), Marijane Kresge (MJ), Anita Wafford, Serena Flores, James Sorrell, Lillian Escabar, Melvin Leonard, Sonya, Cora, Eleanor, Nelia, Monika Rani. Activities: Shannon Sutton, Christine Spade, Allana Maddox (Tucker), Mary Helen Estrada, Connie Ramirez, Leanne Manadero, Liza. Reception: Julianna Carlin, Shane Royes, Jason Zeng, Maria Fortelaza, Zay De Leon, Gwen Bridges (Momma Gwen/Ms. Gwen). Social Services: Norma. Housekeeping/Laundry: Jovette, Olivia, René. Dietary: Jolan Viera. Maintenance: Ador, Henry, Ronel Ramirez, Elbert Myles.

The only reason to send your loved one to this facility is if you want them to die a slow a painful…read moredeath. I don't say this lightly. My believed Grandma Vasquez has the unfortunate experience of dying at this facility. When she entered at 95 she was walking with walker but the facility had her in the bed or wheel chair the entire time at the facility. In her last days she was in excrusiating pain. Fast forward 30 years, and this place was going to let my dad drown in his own fluid because they didn't take his edema seriously. Although my dad has AFIB, diabetes, and Renal failure, they did not order dialysis or a pacemaker. Thank goodness I listened to my gut and called 911. Two months later and my dad is 30 lbs lighter and is no longer on oxygen.

From an initial contact to set up a tour of Meridian, I was impressed by Freddy and his…read morecommunication skills, his warm personality, his ability to show and guide us through the physical spaces of Meridian as well as ask us questions that gave us insight into a future decision for Senior Living options. He answered all of our questions, and offered future contact if we were open to his helping and guidance through our process that is just beginning. Impressed by Meridian! It will definitely be considered. Well done, Freddy!

I was at the meridian for movie night on Friday. So much fun! My grandma really enjoys it there…read more Big thank you to Mollie for having so many fun events for all the residents to attend.